fund for utility service emergencies (f.u.s.e) presented by david whitehouse manager customer...
TRANSCRIPT
Fund for Utility Service Emergencies (F.U.S.E)
Presented by
David Whitehouse
Manager Customer Service
Peterborough Utility Services Inc
F.U.S.E
• Ever Increasing Need
• Need for a Community Based Fund
• Strong Relationship with Housing Resource Centre
• The F.U.S.E. Fund was created….
F.U.S.E
• Agreement Signed between PUS and HRC
• Funding for Fuse from Multiple Donors
• PUS Customers Donate through On Bill Donations
• PUS Staff ongoing Fund Raising
F.U.S.E• Provides Assistance to those who do not
qualify for other Funds
(A fund of last resort….)
• F.U.S.E has made a difference…….
• Preventing Service Disconnection
• Most Clients Receive One Time Assistance
David Whitehouse
Manager Customer Service
Peterborough Utility Services Inc
Peterborough Distribution Inc.Thermal Storage Project
290 Parkhill Social Housing Complex
20 Units Converted
Utilize Our Scada / Radio Control System
Electrical Thermal Storage Heaters
Thermal Storage Heaters
Off Peak, On Peak and Mid Peak
Time of Use Rates
• Off Peak 3.5 Cents per kWh
• Mid Peak 7.5 Cents per kWh
• On Peak 10.5 Cents per kWh
The Savings?
• Each Converted Unit Saved $360 first year• Not Much of a Winter…..• $3600 to Convert Each Unit• Over 100 Units have been converted• Over $40,000 anticipated savings in next Heating
Season• 92% of Consumption Shifted to Off Peak• Customer Satisfaction
Thank You !
David Whitehouse
Manager Customer Service
Peterborough Utilities Services Inc