fundamentals of business communication
TRANSCRIPT
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Fundamentals of Business CommunicationNature and Process
K J Somaiya Indtitute Of Management Studies And Research
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K J Somaiya Indtitute Of Management Studies And Research
~INTRODUCTION~• Communication is the most vital conditionality for
a successful business organization.• The ideal definition of communication is that the it
is the continual exchange of ideas and information between two equal partners. i.e sender and receiver
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K J Somaiya Indtitute Of Management Studies And Research
Nature of Communication• A two-way traffic• Continuous Process• A short-lived process• Needs proper understanding.• Dispels misunderstanding.
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K J Somaiya Indtitute Of Management Studies And Research
Scope of communication • Information sharing• Feedback• Control• Problem-solving• Decision-making• Group building• gatekeeping
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K J Somaiya Indtitute Of Management Studies And Research
OBJECT OF COMMUNICTION• Internal objective• Primary• To estabish and inform about goal• To optimally utilize resources• To lead and to motivate• To monitor performances• To control the quality• To organize
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K J Somaiya Indtitute Of Management Studies And Research
OBJECT OF COMMUNICTION• Secondary • To devolve an attitude necessary for motivation , co-
operation, and job satisfaction.• To improve relation between the labour force.
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K J Somaiya Indtitute Of Management Studies And Research
OBJECT OF COMMUNICTION• External objective• To advertises the products for the knowledge.• To inform the customer about changes in the product or
servise line.• To build the clean image of the company throught the
media so the shareholder maintain their commitment.• To build a positve image of the company in the
bureaucratic circle.• To inform society about the social done.
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K J Somaiya Indtitute Of Management Studies And Research
Communication Functions• The Information Function• The Command Function• The Motivation Function• The Integration Function
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K J Somaiya Indtitute Of Management Studies And Research
Limitations Of Communication• Difference between the message sent and
received.• The act of communication involves implicit
encoding.• Non verbal message do not match verbal
message always.• Message may not result in desired response.• Communication may sometime result in
misunderstandings.• Can be costly sometimes and can be delayed.
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K J Somaiya Indtitute Of Management Studies And Research
The Communication Process
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K J Somaiya Indtitute Of Management Studies And Research
1.The Communication Process :
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K J Somaiya Indtitute Of Management Studies And Research
2.Steps of communication process :
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K J Somaiya Indtitute Of Management Studies And Research
Components of process of communication• Message• Sender• Encoding• Medium And Channel• Receiver• Decoding• Feedback
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K J Somaiya Indtitute Of Management Studies And Research
Models Of Business Communication Process
1. Linear Model2. Non Linear Model
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K J Somaiya Indtitute Of Management Studies And Research
Linear Models
1. Sender Receiver Model :
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K J Somaiya Indtitute Of Management Studies And Research
2. Shannon-Weaver model :
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K J Somaiya Indtitute Of Management Studies And Research
Non Linear Models
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K J Somaiya Indtitute Of Management Studies And Research
1.Murphy’s Model
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K J Somaiya Indtitute Of Management Studies And Research
2.Thill and Bovee Model
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K J Somaiya Indtitute Of Management Studies And Research
3.Berol’s Model
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K J Somaiya Indtitute Of Management Studies And Research
4.Lesikar,Petitt and Flatley Model
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K J Somaiya Indtitute Of Management Studies And Research
Common Problems and Difficulties in Communication Process1. Noise problem.2. No perceived benefits.3. Variation in listening skills.4. Complex subject matter.5. Culture differences.6. Time restraints.7. Personal Bias.8. Side stepping sensitive issues.9. Difficult situations.
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K J Somaiya Indtitute Of Management Studies And Research