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Fundamentals of Client Engagement

Facilitated by Mr. Panayiotis Jacovides

Dates: 6 April 2021

Time: 09:00 – 17:00

Location: Online

Language of Instruction: English

Creating value for people and

organizations through learning and

continuous professional development.

CYPRUS INTERNATIONAL INSTITUTE OF MANAGEMENT Nicosia Campus: 21 Akademias Ave., 2107 Aglandjia. Limassol Campus: 3-5 Chaidariou Str., 3020 Limassol.

International Number: +357 22 46 22 46 T: 77 77 24 46, F: 22 33 11 21, Website: www.ciim.ac.cy

Fundamentals of Client Engagement

Programme Overview

This programme draws on contemporary

research to explain what client

engagement is. Customer engagement

and loyalty are important when it comes

to retaining customers. Various

companies are straggling with low levels

of sales performance.

This course will give you a great

opportunity to understand the process,

the dynamics, the client behaviour and

other aspects so as to effectively grow

the ratio rate of leads and transform them

to sales.

Designed for

Business Owners

Sales Managers

Marketing Managers

Senior Customer Officers

Customer Relationship Managers

Supervisors

Executives

Programme Focus

Introduction to Sales and Client

Engagement

Client personalities and how to treat

them

Situation analysis

Client retention best practices

Effective use of sales channels

Sales targets and evaluation

Key Learning Outcomes

Identify the key aspects of client

engagement

Build new communication channels

for value creation

Learn how to set the right targets

Benefits for you

Understand how to engage with

customers

Focus on your loyal customers

Improve your selling skill-set

Benefits for your organisation

Improve your ROI

Optimize the client engagement

process of your organisation

Keep adding value to your client

Methodology

Highly interactive

Real life examples

Topic-related videos

Hands-on workshop

Group discussions

CYPRUS INTERNATIONAL INSTITUTE OF MANAGEMENT Nicosia Campus: 21 Akademias Ave., 2107 Aglandjia. Limassol Campus: 3-5 Chaidariou Str., 3020 Limassol.

International Number: +357 22 46 22 46 T: 77 77 24 46, F: 22 33 11 21, Website: www.ciim.ac.cy

Trainer

Mr. Panayiotis Jacovides

has an MSc in International

Management from KEDGE

Business School (Grande

Ecole) in Marseille, 2010,

and a BSc in Business and

Law Administration from

Paul Cézanne University in France, 2008. He

began his career in Business Development, in

Canada for an international medical

company and soon after he became Business

Development Director for the same

company’s business in South America. At the

age of 25 he started his own company of

medical equipment and disposables imports

in Mexico and on the same time invested in

start-up companies in France, that until today

remain successful. Returning to Europe, he

establishes “The Experts Alliance – Jacovides

& Associates Ltd”. Since 2013, Panayiotis is

teaching entrepreneurship and business

planning at the MBA programme of CIIM and

recently was appointed as part-time professor

for the P1 module of - ACCA ‘Governance

Risk and Ethics’. In February 2015, Panayiotis

was unanimously elected President of the

French-Cypriot Chamber of commerce in

Marseille – France.

Programme Fees

Gross Fee (incl. VAT): €295,00

HRDA Subsidy*: €84,00

Net fee (after subsidy): €211,00

Fees include tuition, educational materials,

lunch, coffee breaks and refreshments.

HRDA Criteria

*To be eligible to apply for the HRDA subsidy

you need to meet the following criteria:

You are working as employee on a full

time basis under a company that is

registered in the Registrar of Companies in

Cyprus

Both yourself and your company submit

the relevant contributions to the Social

Insurance and Industrial Training Scheme

Your participation is invoiced to and paid

by the company

You meet the participant profile of the

programme

Your company submits the respective

HRDA application to CIIM.

Special Discounts % 10% Discount - Early booking discount for registrations submitted 2 months prior to commencement of the programme. - For 2 registered employees attending from the same organisation. 15% Discount

- For CIIM students and Alumni after the subsidy or 25% discount on programmes which are not subsidized by the HRDA. Terms and Conditions apply. - For 3 or more registered employees attending from the same organisation. - For unemployed individuals on the fee before the subsidy and can remit their payment in instalments. Additionally, they will have the opportunity to liaise with CIIMs’ Careers Consultant and register their details in the Executive Recruitment Database. Terms and Conditions apply.

Contact Us

For more information on our open

programmes or on our customised

learning solutions, please contact: T: 77 77 24 46,

Email: execadmin@ciim.ac.cy

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CIIM EXECUTIVE EDUCATION CENTRE

CIIM Executive Education Centre provides a dynamic learning and scientifically

inspired environment in which learners receive a transformational learning

experience.

Our training sessions are meticulously planned by our trainer and are designed in a

manner geared toward the maximization of efficiency. Your time is valuable, and so

is ours, so our goal is to best prepare you while taking up the least amount of your

time possible.

Our aim is always positively affecting performance through learning and

development.