fusion consultancy
TRANSCRIPT
ABOUT US
Fusion Consultancy brings together 5 Star hospitality experience from Trinidad, England, USA and Dubai.
Specializations include: Staff Training, Restaurant Pre Opening, HACCAP (Hazzard Analysis & Critical Control Points) requirements, Menu Design, Bar Management, Marketing, Social Media and Guest Relations.
THE TEAM
KIRSTEN BROWN RHYS WILLIAMSON
Kirsten has worked in the Front of House of the hospitality industry for 10 years. After Graduating from the University of Surrey with a degree in International Hospitality Management, she was accepted into the Management Training program at the SAVOY hotel in London. Since completing the program, she has been working across the globe gaining experience with restaurant management, marketing, advertising, staff training and back of house management.
Rhys has been classically trained
in Michelin Starred restaurants for
over 5 years. He has worked up the
ladder within 3 of the Pellegrino's
World Top 100 Restaurant List. He
has specialized in Molecular
Gastronomy and is qualified in the
Culinary Arts from Westminster
College, London. Rhys is
particularly skilled in the
understanding and maintenance
of the HACCAP regulations.
SERVICES
Custom packages and pricing structure can be developed based on each project. We're excited to come up with a plan that meets quantitative and qualitative goals with each of our clients.
OPENING Build and manage a pre-opening calendar for critical milestones like staff onboarding,
purchasing, promotional events, friends & family dinners
Development and execution of opening staff training schedule
Operations management
Create standard operating procedures
Write service manual that increases consistency and accountability and reinforces the brand
CULTURE Develop vision, mission and core values that build the foundation for long term success and
growth
Create strategy for incorporating culture into the organization with hiring strategies, training programs, and communication
SERVICES
TRAINING Create and execute staff training programs at the pre-opening stage or for businesses that are
already operational
Develop integrated and customizable programs that reinforce company culture and increase your team’s confidence through education and inspiration
SERVICE Raise the quality and consistency of your guests experience by identifying areas of opportunity
and delivering a focused strategy for improvement
Perform service audits based on guidelines and goals that we work together to create
CULINARY Evaluate Kitchens standards of HACCAP regulations, implement procedures to maintain high
levels of cleanliness.
Determine essential requirements for smooth running for the culinary team
Menu design
PAST PLACES OF WORK
