future of busines in digital india- puneet gupta
TRANSCRIPT
Welcome to Macau…….
Puneet GuptaManaging DirectorDecember 3, 2014
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The Future of Business in a Digital India
Thank you all for a wonderful partnership
Cisco Confidential 4C97-732497-00 © 2014 Cisco and/or its affiliates. All rights reserved.
54%
#1
TelePresence
25%
#3 Contact
Center
37%
#1 Security
Your Support Makes us Proud
#1 ENT
Routing
75%
#1 Wireless
LAN
52%
#1 ENT
Switching
71%
#1 IP Tel
57%
#1 SP
Routing
52%
Source: IDC, Frost & Sullivan: Q2CY13 tracker data for all technologies except NW Security where data is for Q4CY12.
71%
#1 SP
Switching
Note: Market Share is quarterly market share (Q2CY14) 4Q Rolling share for Q2CY13 for all technologies except NW Security where it is for CY12
17%
#2 X86
Blade Servers
#1 in 8, #2 in 1, #3 in 1
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We Are Deeply Committed to India. Will Partner With You In This Journey
1997: Focus on Distribution / Sales
2007: Globalisation Centre East, 2nd HQ
2009: Major Innovation Expansion
2005: $1B Commitment… (1,700 people)
2012: Globalisation Centre Expansion Across Functions• Expansion of Functions. 10,000 people. 3rd Best Co. to Work For • Deep investment in Engineering (8000+ people)
• Focus Emerging Countries / Markets. S+CC, Inclusive Growth• Additional Product Families. Project Samudaya: Virtual HC/Education
• R&D, Business Development, Support / Services
• Goal… All Functions / 10,000+ People• Expansion Executives / Resources (20+)• Additional $100M Venture Capital & 20% Top Talent
2014: Next Generation Globalisation Centre (11,200 people)• Evolution of Local Leadership. Thought Leader in Industry Bodies• Country Transformational Partner. Additional $40M Venture Capital
We came to India for the costs,
We stayed for the quality,
We invested for innovation,
And Now We’re Creating a New Industry
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The Future Of Business in a Digital IndiaAre You Ready?
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The World Is Changing At An Unprecedented Pace
Harness Network Value Drive Business Agility Create Operational Simplicity
INTELLIGENT NETWORK
Mobility Cloud Internet of ThingsNew Breed of AppsBig Data
Mobile data
will grow
18-fold in 5
years
2/3 of all
data center
traffic will be
from
the cloud
in 3 years
2012
generated
more data than
previous 5,000
years
combined
1.8M Apps
Available.
77B app
downloads in
2014
50B
connected
devices
by 2020
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By 2018, there will be
526 Mn Internet users
in India
Digital Disruptors
Convergence of Mobile, Social, Cloud & Data Is Driving the Digitization of India
Digital
Disruption
108 Mn
50 Mn
33 Mn
20 Mn
81% of India’s population
use mobile phone.
10% have smartphones
By 2018, the equivalent of
all movies ever made will
cross India's IP networks
every 2 hours
By 2018, Video will be 62%
of India's mobile data traffic
Source: Cisco VNI Global IP Traffic Forecast 2013-2018; Nielsen 2013; ComScore 2013; IAMAI; Mint
By 2018, there will be 1.5 Bn
networked devices in India
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Real and Happening On Ground in India
Automotive: Plant
Wide Connectivity
Digital Banking: HNI
and Rural Solutions
Oil/Gas/Mining:
Safety, Asset Utilization,
Automation
En
terp
rise
s
Smart Grid:
Sub-station automation
City Safety
& ITMS
Smart Cities:
WiFi, ICT Master
Planning
Public
Infra
stru
ctu
re
Education: Remote
Education
Healthcare: Primary /
Preventive
Skills Dev.
Skills Academy
Govt
Serv
ices
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India Market Opportunity
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Setting the stage for Transformation in a Digital India
“If Mr Atal Bihari Vajpayee’s government was known for national highways, Shri Narendra Modi's government will be known for broadband highways.”
Shri Ravi Shankar Prasad, Hon’ble Union Minister of Communications
and Information Technology and Ministry of Law and Justice, IndiaFirst Post, May 27, 2014
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India to be 3rd largest IT market in Asia Pac by 2016, 2nd by 2018
$73.3 BnIT spending by 2015
Dramatic shift in IT spending power: from IT to digital business units
In 2015:
15.7% 14%Growth in
IT Services
Growth in
Software
In 2015:
12.6% 4.2%Growth in
Devices
Growth in
Telecom
Services
38%Of total IT
spend
already
outside IT
50%Of total IT
spend
outside IT,
by 2017
100%Increase in
Chief Digital
Officers
since 2013
500%Boost in
digital jobs,
by digital biz.
by 2018
Source: Gartner
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The Opportunity for Digital Companies in India
Value at Stake
Billion
Private Sector
Includes both industry-specific and
horizontal use cases.
• Customer
Experience
• Innovation
• Supply Chain
• Employee
Productivity
• Asset Utilization
• Increased
Revenue
• Reduced Cost
• Employee
Productivity
• Smart Grid
• Connected
Learning
• Citizen Experience
Public Sector
Includes cities, agencies, and
verticals such as health & education
* 2013-2022
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Building a Digitized Company
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DATA CENTER CAMPUS BRANCH PLANT FIELD
What Will It Take To Build A Digitized Company?
Information Technology (IT) Operational Technology (OT)
Token Ring
Ethernet
FDDI
ISDN
ATM
Converged
Networks
IT / OT
Convergence
Applications Centric Architecture
Through Automation
Apps → Configure the network (SDN)
Apps → on the network (FOG) BYOA/I
Ethernet
WiFiKey Tenets of a Digitized Company
AppStore
AppMgmt
Application Enablement
Cyber
Physical
Security
IT/OT
Protocols
Convergence
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How IoE Is Digitizing Industries Today
Converged, Managed Network
Resilience at Scale
SecurityDistributed Intelligence
Application Enablement
IoE CONNECTIVITY
RETAIL BANKING MANUFACTURING
Regulatory ComplianceIncrease Revenue Operational Efficiency
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Endless Aisle
Omnichannel
On-Demand
Expert Advice
What new & better connections mean for Digital Retail Companies
Personal
SoLoMo Content
Optimized
Retail Operations
Collaborative
Product Development
Superstore, concept store, online or offline: Improve customer experience &
Profitability, Optimize inventory and Increase sales
Automated
Ordering ProcessEnergy
OptimizationInventory
Visibility
Flexible
Payment OptionsUnderstand
Shopper Behavior
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Of purchasing decisions start with an online search
Retail is going Digital
Of customers trust peer recommendations. Only 14% trust ads
Want self-service access to digital content in the store
Of customers share their purchases on a social site
Shoppers use mobile phones to research in store
Shoppers want a personalised experience
Catch and keep digital shoppers, Jan 2013, Cisco IBSG; Gartner Symposium/IT Expo 2013 Factoids
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Smart/Hip Branch Innovative BranchiME (Identify Me)
Premier Branch
Branch Banking : “Its not one size fits all”
Branch with effective use of technology.
Typically 10-15 physical staff + 2
virtual staff
No teller counters.Typically 1-2
physical staff + 4 virtual staff
Fully automated branch model with
No physical staff + 2 virtual staff
Customer identification at branches using
smart phone WiFi
Finance POD
New and Better Connections through a Digital Bank
Omnichannel InfrastructureVideo and
CollaborationMobility
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Of Gen Y (18-34 year-olds) customers would move their money
to seek a greater degree of digital interaction
“If banks aren’t digital…they’re going to be dead in the water”- Chris Skinner, Author, Digital Bank
Of customers were interested in meeting with remote financial
experts via video outside a bank; 39% within the branch
Reimagining the Digital Bank, Cisco Consulting Services, November 2014
Of U.S. customers believe their primary bank does not
understand their needs
Bottom-line increase: the upside for a typical bank that becomes
as digitized as its customers
Annual profit increase opportunity, for a financial institution with
$10 billion in annual revenue
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Serving the Digital Customer Today
Remote Experts: On-Demand
Transforming the Customer
Experience At the Branch
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Branch Banking : “Its not one size fits all”Your Next Money Transfer Is A Tweet Away
Twitter and Group BPCE, France’s second
biggest bank launch S-Money in September 2014
Works irrespective of the users bank. No need for
users to add the beneficiary’s bank details
Rakuten Bank in Japan allows its mobile banking
app users to send money to their Facebook friends
Source: Reuters, September 2014; Gartner Symposium/IT Expo 2013 Factoids
In Mobile banking users worldwide are expected to
reach 894 million by 2015
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Predictive
MaintenanceFlexible
ProductionRemote Asset
Monitoring
IT and Physical
Security
Real-Time
Supply Chain
What New & Better Connections Mean for Digital Manufacturing Companies
Operations
Analytics
Remote
Expertise
Collaborative
Product Development
Mobile Collaboration
on Factory Floor
With efficient global supply chains, companies are 73% more profitable than others.
$130 Mn: the cost of 100 hours of downtime in the auto manufacturing industry
Source: Deloitte Consulting, ATS Survey
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Source: Telefonica I&D 2011
New users join the mobile web
Hours of video uploaded to YouTube
Apps downloaded from Apple
Queries on Google
Spent online
Tweets generated
Items shared on Facebook
Source: Gartner Symposium/IT Expo 2013 Factoids
Together, our future is bright
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Thank you.