Future of Work

Meredith WhalenChief Research Officer

© IDC

202420% of workers in

knowledge-intensive tasks

will have AI-infused

software or other digitally

connected technology as a

"coworker."

20%

© IDC85

Technology is Changing the Way We Work

202340% of workers will utilize

gig-economy platforms

and talent marketplaces to

offer their services and

digital skills

40%

202160% of of G2000

companies will have

adopted a future-

workspace model to

improve EX and

productivity.

60%

IDC FutureScape Predictions

© IDC 86

The Future Enterprise

Future of

Customers

Future of

Intelligence

Future of

Operations

Future of

Work

Empathy at Scale Insights at Scale Operations at Scale Work Model at Scale

IDC Digital Transformation MaturityScape, 2019

Future of CultureLeadership at Scale

© IDC

Future of Work

Digital Enterprise 1.0 – WorkSource Transformation

The transformation of the way enterprises connect talent through the use of digital technologies

2.0 Collaborative and Agile Work

Model

A work model that supports a dynamic work

environment, empowers teams and a diverse

workforce, and fosters human-machine

collaboration.

87

© IDC 88

DX Calls for New Employee Skills

Source: IDC, 2018. Worldwide IT Skills Survey. n=1,483

70% of org having difficulty

sourcing digital talent

1 Cybersecurity/data security

2 IT service management (ITSM)

3 Cloud Solutions/technologies

4 Data Analysis

5 Leadership

Top 5 Skills

Required for IT

Organizations

61% of organizations are

bringing in new skills

from the outside

© IDC 89

Employee Experience (EX) is on the Rise

IDC Future of Work Survey. n= 133 US HR respondents.

YET….

57% of organizations are

reskilling the existing

workforce

Most important drivers for implementing

workplace transformation?

58%Higher employee

engagement and

experience

57%Increase employee

productivity

© IDC 90

Future of Work

A Holistic Approach

to Workplace

Transformation Futureof

Work

CULTURE

FORCE

SPACE

Future of Work

Priorities for 2019

Futureof

Work

Which of the following best

describes the greatest focus

for your

organization in 2019?

CULTURE

FORCE

SPACE

CULTUREEngaged and empowered workers aligned to new

digital skills 47%

FORCECollaboration

between humans and technology 22%

SPACE

31%

Connected, secure work environment,

independent ofplace or time

• Connectivity

• Digital Assistance

• Content and Collaboration

• Smart Facilities

• Talent Acquisition

• Talent Development

• Talent Retention

• Automate/Augment

Operational Work

• Automate/Augment

Information Work

© IDC 92

Future of Work

Futureof

Work

CULTUREEngaged and empowered workers aligned to new

digital skills 47%

FORCECollaboration

between humans and technology 22%

SPACE

31%

Connected, secure work environment,

independent ofplace or time

Which of the following best

describes the greatest focus

for your

organization in 2019?

Transform into a 22,000 person start

up.

Changed culture to be a customer

obsessed, data driven, risk taking, agile

and learning organization by studying

Google, Apple, Facebook, Amazon.

Innovation programs, 1000 experiments,

agile work, variety of learning programs

Create 125,000 hours of capacity

annually by 2020 with enterprise-wide

RPA strategy.

Instead of employees working through

manual processes at their computer, a

software robot interacts with existing

applications on a desktop to mimic user

actions.

Frees up employees to spend more time

on creative, uniquely human, and higher

value-add work.

Eliminate 1 billion+ pieces of paper

used annually for Government

transactions by 12/12/21.

Government will no longer issue or ask

for paper documents across all of its

operations.

Jan, 2019: Six Dubai Government

entities participating in phase 1 have

reduced paper usage by 57%

© IDC 93

Futureof

Work

CULTUREEngaged and empowered workers aligned to new

digital skills

FORCECollaboration

between humans and technology

SPACEConnected, secure work environment,

independent ofplace or time

© IDC 94

Futureof

Work

CULTURE

FORCE

SPACE49% Security policies to support

new workstyles

44% Smart Office Redesign

43% Tools to facilitate internal and external

collaboration

47% New recruitment and/or talent

management platforms

44% Reskilling/training programs to meet

digital requirements

43% Programs/tools to track employee

experience

31% AI and/or robotics to

assist/augment worker capabilities

Which of the following workplace transformation initiatives has your organization already introduced?

Source: Future of Work, IDC, November 2018, N=400

Initiatives in Place

• Connectivity

• Digital Assistance

• Content and Collaboration

• Smart Facilities

• Talent Acquisition

• Talent Development

• Talent Retention

• Automate/Augment

Operational Work

• Automate/Augment

Information Work

© IDC 95

Future of Work

Futureof

Work

CULTUREEngaged and empowered workers aligned to new

digital skills 47%

FORCECollaboration

between humans and technology 22%

SPACE

31%

Connected, secure work environment,

independent ofplace or time

Which of the following best

describes the greatest focus

for your

organization in 2019?

Connectivity

• Email/Conferencing, UCC, Endpoint

management/endpoint security

Digital Assistance

• Digital Assistants, 3D Printing,

Intelligent whiteboards

Content and Collaboration

• Enterprise social networks, Team

collaboration, Enterprise content

management

Smart Facilities

• Integrated workplace management

software

Talent Acquisition

• Talent Marketplaces, Recruitment

Marketing Platforms, Applicant

Tracking Systems

Talent Development

• Talent Management Systems, Training

Delivery and Management

Talent Retention

• HR Information Systems, Workforce

Management Systems

Augment/Automate Operational Work

• Robotics, AR/VR

Augment/Automate Information Work

• RPA, Decision automation and

optimization, Content

contextualization, compliance

automation

© IDC 96

IDC Market Glance: Future of Work

For areas on which IDC publishes market share data, the top 3–5 market share leaders are represented. For areas on which IDC does not publish market

share data, vendor selection is up to analyst discretion.

Source: IDC, 1Q19

AI Software Platforms

WorkCulture

Talent Acquisition (Best of Breed) Talent Development Talent Retention

Applicant

Tracking Systems

Recruitment

Marketing Platforms

Job Aggregation &

Distribution

Talent Marketplaces &

Crowdsourcing

Rewards, Recognition &

Engagement Platforms

(Best of Breed)

Talent Management

Systems (Suites)

Training Delivery &

Management

Human Resources

Information Systems

Workforce Management

Systems (Best of Breed)

Operational Work Secure EnablementInformation Work

WorkForce

Augmented

Reality (AR) Virtual Reality (VR) Robotics and Drones

3D

printingRobotic Process

Automation

Integration & API

Management

Decision automation &

Optimization

Process-Centric

Appln. Platforms

Content

Contextualization

Compliance

Automation

Secure

Workforce

Identity &

digital trustIoT

Security

Smart Facilities Location Agnostic ProtectionEnd-User Computing and Connectivity

WorkSpace

Content and Collaboration

Endpoint management/

endpoint security

Location platform

providers

Unified Commn.&

collaboration (UCC)

Virtual client

computing

Email/

Conferencing

Intelligent

Devices

Enterprise social

networks

Team

collaboration

Enterprise

content Mgmt.

Content sharing &

collaboration

Innovation

management

Integrated Workplace

Mgmt. Software

Secure

Connectivity

Secure Application

Delivery

Data

Security

© IDC 97

FOW is Still Early Days

What is your organization’s approach to workplace transformation efforts?

Uncommitted

13.3%

Need is

Apparent

Formulating

Strategy

Established

Strategy

Funded

Programs

26.0% 27.8%

18.8%14.3%

IDC Future of Work Survey. n= 400 US respondents.

© IDC 98

The Funding Will Come as the Formalization Occurs

39%

30%

16%

6%8%

IDC Benchmark: Source of

Workplace Transformation Budget

IT organization budgets

HR

Dedicated Workplace

Transformation Budget

Other

No budget

IDC Future of Work Survey. n= 400 US respondents.

But 43% of organizations plan to

allocate funding for workplace

transformation initiatives in the next

12 months?

Mean budget increase 23%

37% SAY LACK OF BUDGET IS BIGGEST CHALLENGE

99

Embrace the Future of Work

THE FUTURE OF WORK

• Think about and discuss Future of Work holisitically

• Identify which part of the FoW value proposition each part

of your organization will benefit from (talent acquisition,

employee collaboration, automation)

• Involve all stakeholders: IT, LoBs, HR and facilities

departments