future proofing the ppsr through human-centered …...future proofing the ppsr through...
TRANSCRIPT
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Genene Bageas
Australian Financial Security Authority
Future proofing the PPSR
through human-centered design
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• Population: 24.7 million
• Main language: English
• Sixth largest country (land area)
• Two million actively trading businesses
• $AU500 billion in personal lending
A little about Australia
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• Attorney-General’s Department
- Policy
• Australian Financial Security Authority
- Operations
- Administration
Policy and operational responsibilities
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• 9.7M current registrations
• 2.1M new registrations in
2017
• 8.8M searches in 2017
• Fully digitised
Our Register
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• Technology
• Our users
• Stakeholder engagement program
Our journey so far
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IDEO describes it as “a process that
starts with the people you're designing
for and ends with new solutions that are
tailor made to suit their needs.”
What is human-centered design?
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Service design lifecycle
Client Service Capability Technology
Drives Drives Drives
Delivers Delivers Delivers
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Reshaping content for the client
PPSR quick motor vehicle search
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• Start the journey at the client not the
service
• Know your clients–and don’t make
assumptions
• Legislation and technology should
shape one another
• It’s a balancing act
In closing …