futurestore 2015: innovation in retail and payments - by peter fisk
DESCRIPTION
New insights, ideas and innovations from around the world of retail ... part of FutureStore project, to accompany my new book Gamechangers.pro ... also as keynote, workshops and consulting projects.TRANSCRIPT
FUTURESTORE 2015
What’s hot and what’s not … in retail
best practice around the world
Peter Fisk
Founder of GeniusWorks; Author of “Gamechangers”
Professor of Strategy, Innovation and Marketing, IE Business School
Email: [email protected] Twitter: @geniusworks
INNOVATIVE RETAIL CONCEPTS
INCREDIBLE WORLD
INNOVATIVE PAYMENTS
Welcome to the future of retail …
… technology has changed the world
… but people still love to shop!
INCREDIBLE WORLD
Volatile
Uncertain
Complex
Ambiguous
+genius
Vibrant
Unreal
Crazy
Astounding
Worldchanging decade
2010
Pop 6.9Bn
GDP $63T
G7
2020
Pop 7.7Bn
GDP $90T
E7
Slow growth at home …
Guiyang Circle
Guiyang
China106.6° E, 26.6° N
4100km radius
Most of the worldlives here …
East
Small
West
Big
+genius
ProfitVolume
ImaginationCapability
+genius
CollaborativeIndependent
DisruptingEvolving
Customer
Pull
Relevance
Business
Push
Average
+genius
Every business must change
Suli Breaks: Rule the World
Every minute
The 99 cent business model
Winning in a digital world …
The $900 business model
Digitally enabled real world
We live in a time of
‘awesomeness’
Think different
Business
narrow
view
Your
narrow
view
Customer
broader
view
You Customer
Seeing things differently
Thinking different things
The customer’s world
New customer behaviours
Migros: Tomorrow’s Customer
Migros: Tomorrow’s Customer
+genius+genius© GeniusWorks 2013
New customer priorities
Millennial influencers
Changing the retail world
INNOVATIVE RETAIL CONCEPTS
INCREDIBLE WORLD
INNOVATIVE PAYMENTS
Fast formats, Brazil
Predictive data, UK
New middle, Sweden
Rethink Reuse, USA
Hyper malls, Japan
Instant delivery, USA
Local delivery, Dubai
Maker markets, USA
Hybrids, Argentina
Niche focus, USA
Creative partners, China
Trusted curation, UK
Building inspiring
brands to engage
niche audiences
Delivering fresh and
distinctively themed
retail experiences
Delivering an
incredible customer
service experience
Crowdsourcing
ideas and portfolios
to build community
Creating a vibrant
marketplace for
niche audiences
Building affinity and
growth with partner
brands
Curating the best
products and
suppliers
Partnering to do
more socially and
environmentally
Enabling localised
delivery and
customer support
Providing fast and
efficient global
distribution
Personalising
digital-physical
interactions
Supporting local
suppliers and
communities
Engaging consumers
through resonant
social media
Bringing the best ideas together
Supply network Demand network
Retail value drivers
Global
Networks
Personal
Digitalised
Retail value drivers
Global
Networks
Personal
Digitalised
Borderless
Collaborative
Hybrid experiences
Retail value drivers
Global
Networks
Personal
Digitalised
Borderless
Collaborative
Hybrid experiences
Infinite markets
Redefined value
Retail value drivers
Retail technology
Hype cycle
What’s hot … and what’s not?
Daily deals (eg Groupon)
Flash sales (eg Cocosa)
Group buying (eg Flubit)
Pop ups (eg Desigual)
Name your price (Priceline)
Member sites (Vente Privee)
Local sales (via iBeacon)
Solus retail (eg Dollar Shave)
Small formats (eg 3DHubs)
Predictive retail (eg Stylistics)
Bespoke retail (eg Bow & Drape)
Ultra Luxury (eg LV Singapore)
Emerging concepts
Hybrid
experiences
Emerging concepts
Hybrid
experiences
Smart
stores
Emerging concepts
Hybrid
experiences
Consumer
spaces
Smart
stores
Emerging concepts
INNOVATIVE RETAIL CONCEPTS
INCREDIBLE WORLD
INNOVATIVE PAYMENTS
New business models
Subscription
Try then Buy
Rental
Social referral
Repeat buysSharing
New business models
New ways to pay
Mobile
Wallets
New ways to pay
Mobile
Wallets
Mobile
P2P Pay
New ways to pay
Mobile
Wallets
Mobile
P2P Pay
Wearable
Pay
Biometric
Pay
New ways to pay
Mobile
Wallets
Mobile
P2P Pay
Branded
Apps
Wearable
Pay
Biometric
Pay
Social
Pay
Brand
Barter
New ways to pay
Mobile
Wallets
Mobile
P2P Pay
Branded
Apps
Wearable
Pay
Biometric
Pay
Social
Pay
Crypto
Currencies
Brand
Barter
New ways to pay
Find your space to create a better future
Dollar Shave Club
Think like a “gamechanger” …
Acting
with speed
and agility
Connecting
ideas and
people
Passion to
make life
better
Having an
audacious
attitude
Making
sense of
change
Persisting
to make it
happen© Peter Fisk 2014
Gamechangers.pro
Shaping
your own
future
Be bold
Be brave
Be brilliant
