fy 2017-18 security management plan annual assessment · security management plan scope assure the...
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FY 2017-18 Security Management Plan
Annual Assessment
Security Management Plan Scope
Assure the ongoing provis ion of a safe, accessible, and secure environment for staff, pat ients, and vis i tors at Zuckerberg San Francisco General Hospital Campus.
The intent of th is p lan to establ ish the framework, organization and processes for the development, implementat ion, maintenance, and continuous improvement of a comprehensive Secur ity Management Program.
This program is designed to provide protect ion through appropriate staff ing , secur ity technology, and physical barr iers.
The scope of the Secur ity Management Program includes:
1. Annual Campus-wide Secur ity Risk Assessment2. Timely and Effect ive Response to Secur ity Emergencies3. Effect ive Response to Service Request 4. Report and Investigate Secur ity Related Incidents5. Ensure Compl iance of Hospital Rules and Pol ic ies6. Establ ish and Implement Cr i t ical Programs to safeguard people,
equipment, suppl ies, medication, and traff ic control
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Accomplishments
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Installation of 75 additional electronic security devices to monitor, and alarm all Building 5 stairwell exits.
In collaboration with Facility Services, installed, in the tunnels, security gates/doors equipped with access control functionality
The ED Security Weapons Screening Process resulted in confiscation of 3,466 weapons and contraband
Responded to 19,150 calls for patient/medical assist, patient standby, and patient restraint/support incidents
Exceeded the overall performance target for Code Green Response, Electronic Security System Functionality, and SFDPH and SFSD MOU Compliance
Decrease in reported serious incident crimes by 23% from 2016-2017
Performance Metrics
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Q1 Q2 Q3 Q4
Target 90% 90% 90% 90%
Code Green Response 100% 100% 100% 100%
Customer Satisfaction 84% 57% 77%
Electronic Security 94% 99% 100% 99%
MOU Compliance 100% 100% 100% 100%
Code Pink 90% 88% 90% 84%
0%
20%
40%
60%
80%
100%
120%
Serious Incidents by Year
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Serious Incident Categories by Year
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Use of Force by Year
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Use of Force by Type
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117
1 1 2 15
0
20
40
60
80
100
120
140
Physical Force Un-holstered Firearm Pointed Firearm Discharge Taser Deploy Taser Personal Impact Weapon
Yearly Use of Force by Type
Use of Force by Race/Ethnicity
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57
2
63
4340
25
16
23
77
50
34
0
10
20
30
40
50
60
70
80
90
2015-2016 2016-2017 2017-2018
Yearly Use of Force by Race/Ethnicity
Asians Black Latino White
Use of Force by Case
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77
4651
96
70
51
0
20
40
60
80
100
120
2015-2016 2016-2017 2017-2018
Yearly Use of Force by Case
In-patients Out-Patients
Use of Force by Location
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38
27
10
9
5
18
24
33
5
0
19
35
23
43
16
86
87
9
0
5
10
15
20
25
30
35
40
45
50
Emergency Dept. PES Psych. Ward Building 25 Building 5 Campus Buildings Public Streets
Yearly Use of Force by Location
2015-2016 2016-2017 2017-2018
Top Security Service Challenges
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7
8
9
9
10
10
10
10
10
10
0 2 4 6 8 10 12
No formal process for Employee ID Badges
Insufficient dispatch and incident management software
Insufficient employee reporting of workplace violence incidents
Lack of departmental security response plans
Perceived excessive force by law enforement against patients
Illegal lodging and loitering on campus
Insufficient preventive and visibility security patrols
Insufficient Electronic Security Systems
Insufficient Access Control Measures
Budgetary Constraints
WEIGHT
CH
ALL
ENG
ES
Building 2 Corrective Action and Response Plan
DPH Security Investigation
Comprehensive Security Risk Assessment
Roving Patrols of all Campus Building Stairwells (2 - 4 per shift)
DPH Stairwell Rounding Audit and Quarterly Report
SFSD Corrective Action Taskforce assigned to ensure compliance with SFSD procedures, including Missing Person Procedure.
24/7 dedicated security staff to conduct building stairwell checks
Expanded monthly security device inspection to include the legacy security system
Building 2 Security Project – Install a physical barrier and additional electronic security devices.
Campus Tunnel Security Project - Install badge readers in the Building 5 elevators.
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Security Vulnerabilities
Access control is the hospital campus’ greatest vulnerability, which contributes to:
Facility Property Thefts
Vandalism
Urinating/Defecating in Public
Drug use and drug paraphernalia on campus
I l legal Lodging
Loitering
Unauthorized Access to Mechanical and Electrical Areas
Unauthorized Access to Stairwells and Tunnels
Unauthorized Access to Employee Only Areas
After-hour Access to Clinical and Administrative Buildings
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Security Vulnerabilities
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Layered Approach to Security Vulnerabilities
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Layered Approach to Security Vulnerabilities
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Layered Approach to Security VulnerabilitiesPerimeter Security Measures
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Layered Approach to Security VulnerabilitiesInter-Perimeter and Interior Security Measures
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Increased Security Staffing FY18-19
Building 90 Roving Sheriff’s Cadet 2.8 FTE
Building 5 Lobby Fixed Sheriff’s Cadet 2.8 FTE
Building 25 Lobby Fixed Sheriff’s Cadet 1 FTE
Emergency Department Ambulance Bay Sheriff’s Cadet 1.4 FTE
Campus Stairwells Roving Sheriff’s Cadet 3 FTE
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