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FY 2021 Operating Budget Review

Customer Care/Service Delivery

July 7, 2020

Carol WiseExecutive Vice President

Customer Care/Service Delivery Department

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FY 2021 Budget Documents

Finance Department

• Department Description

• FY 2021 Organizational Chart

• Work Plan Zero Based Approach

• FY 2021 Budget Summary

• FY 2021 Department Operating Budget

• FY 2021 Operating Budget – Details

Presenter

Presentation Notes

Notes to be added.

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• Customer Care & Service Delivery is charged with providing effective, efficient, safe, and secure transportation service.

• Provide an improved customer journey and experience for DART customers.

• Continue driving an environment of care, learning, inclusion and opportunity for employees within operations.

Customer Care/Service Delivery Department

Customer Care / Service Delivery FY 2021

Organizational Chart


Approved Headcount - 9

Carol WiseEVP Chief Operations

Officer

Eleanor HenryProgram Mgr IV

Jennifer Frost AVP Operations Administration

Teana BushProgram Mgr V

Customer Care / Service Delivery FY 2021 Work

Plan Zero Based Approach

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FY 2021 Work Plan Zero Based ApproachDivision Resources Adds/Reductions/Deferrals

Executive Vice President, Chief Operations Officer has oversight of DART Bus, Light Rail, Mobility Management/Paratransit, Engineering, Materials Management, Police and Emergency Management. Implements President/Executive Director agency goals and initiatives.

Salaried Positions - 2 • Outside training and travel is suspended in FY2021.

Administrative Operations SupportAdministrative Operations Support coordinates the departments budgets, 5 Star Service Program, board agenda reports, executive correspondence and employee relations.

Salaried Positions – 71 Vacancy in process to be

transferred to Bus Operations Department

• Outside training and travel is suspended in FY2021.

Customer Care / Service Delivery FY 2021

Proposed Operating Budget

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The Executive Vice President/Chief Operations Office Department • The FY ‘21 budget is $1,346,894 with a total of 9 employees. • The FY ‘21 budget will decrease by $237,852 over FY ‘20 levels.• Reductions are taken from recruitment, travel, training, business

meeting and employee programs.

Budget Summary

Mobility Management Services Department

2


Finance Department







Presenter

Presentation Notes

Presenter 2020-06-19 18:59:55 -------------------------------------------- Notes to be added.

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• DART Mobility Management Services is responsible foradministering Paratransit Services as directed under theAmericans with Disabilities Act (ADA), as well as providingGoLink, Rider Assistance Programs, UT Dallas shuttle services,and the Reduced Fare Program for People with Disabilities.

• The Administration Division oversees Customer Relations,Travel Training & Orientation, Certification and Eligibility, DARTRides and Collin County Rides (Rider Assistance Programs).

• The Operations Division oversees Contract Compliance, QualityAssurance, GoLink, UT Dallas shuttle services, and contractinvoicing.


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• Administration Division– Customer Relations & Administration– MMS Programs– MMS Planning

• Operations Division– Operations/Contract Compliance– Contracted Service Operations & Invoicing

– GoLink– UT Dallas

– Quality Assurance of All Contracted Service

Mobility Management Services Department (cont.)

Mobility Management FY 2021 Organizational Chart

Doug DouglasVP Mobility

Management Services

Donnie ThompsonAVP Operations/

Contract Compliance

Tammy HaenftlingAVP Administration

MOBILITY MANAGEMENT SERVICES

FY 2021

The MMS Department went from 67 to 55 budgeted positions in FY 2012. The number ofbudgeted positions remained constant until two positions were transferred to the departmentfrom Bus Operations in FY 2019. The transfer did not reflect an increase in headcount to the EVPorganization. The current approved budgeted positions is 57.

OPERATIONS/CONTRACT COMPLIANCEFY 2021

Donnie ThompsonAVP Operations/

Contract Compliance

Dominic EkpoMgr. Ops/Contract

Compliance

Kerri BabbittProject Mgr II

Ofelia Garcia-Benavides

Program Mgr III

W.C. SneedProject Mgr I

Tammy HaenftlingAVP Administration

Kendra BullardSr. Mgr. Planning

Chris HawkinsSr. Mgr. Customer

Relations

Lisa ThreattMgr. Programs

ADMINISTRATIONFY 2021

Mobility Management FY 2021 Work Plan Zero

Based Approach

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MMS Administration• Oversee departmental projects and programs

in alignment with DART agency goals. • New technology implementation and future

contract planning.

3 Salaried Employees

Outside travel, training, and business meetings spending are suspended for FY21.

Customer Relations & Administration• Communicate and interact with DART

Paratransit, GoLink, and RAP customers.• Respond to all complaints from customers,

management, board, elected officials.• Mobility Ambassadors perform individual and

group training with the public on how to ride DART’s buses and trains.

• Report and analyze budgets, financial plans and other departmental data. Develop systems and business solutions.


2 open positions deferred for FY21; Roadeo costs and outside training costs deferred for FY21.

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MMS Programs• Provide Certification services, oversight of

the application process for those seeking to utilize Paratransit services.

• Conduct in person assessments to determine eligibility under ADA guidelines.

• Provide in-depth training to orient users on fixed route services.


Reduction of contracted training services for FY21.

MMS Planning• Coordinate the Rider Assistance Programs,

which includes DART Rides and Collin County Rides.

• Manage departmental planning of projects including contract planning, My Rides North Texas, and Enterprise Project Management (EPM).


Reduction in part-time/temporary help costs. Outside travel, training, and business meetings spending are suspended for FY21.

Rider Assistance Programs budget has been increased to account for extensions to those services.

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Operations/Contract Compliance• Oversee operations for the Purchased

Transportation contract by utilizing a Contract Compliance team that monitors day-to-day trip quality.

• Supervisors conduct in person ride checks and coordinate directly with contractor’s dispatch team to assist on the fly.


1 open position deferred for FY21; Outside travel, training, and business meetings spending are suspended for FY21.

GoLink Operations & Invoicing• Supervise the operation of GoLink programs

and zones and works with the Planning department to implement new service areas.

• Process all invoicing of the Purchased Transportation contract to ensure proper and timely payment for services rendered.

• Oversees contract for operation of UT Dallas shuttle service.


Outside travel, training, and business meetings spending are suspended for FY21.

GoLink budgets have been increased to account for extensions to those services.

Uberpool, previously not budgeted, was included in FY21 budget.

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FY 2021 Work Plan Zero Based Approach

Division Resources Adds/Reductions/DeferralsQuality Assurance• Conducts audits and analysis on procedures

and practices related to the Purchased Transportation contract.

• Assists in planning and coordination of future contracts.


1 open position deferred for FY21.

Mobility Management FY 2021

Proposed Operating Budget ByDepartment

FDallas Area Rapid Transit

FY 2021 Proposed Operating BudgetBudget by Cost Center

Summary - Mobility Management Services DepartmentThe Mobility Management Services department FY21 budget represents an increase of$313,494 over FY20 levels.• Every cost center completely removed discretionary items such as travel, outside

training, business meeting costs, employee programs, etc. and reduced other accounts.• Cost center 503 shows a decrease in ADA trips in FY21 reflecting the decline due

to COVID-19 which began in FY20. Additionally, the CNG station at the SenateStreet facility will be decommissioned in FY21, resulting in a decrease inassociated maintenance costs.

• An increase in overall budget in cost center 506 is due to a move ofa budgeted position from cost center 501 to 506, and the corresponding move ofsalary and benefits for that position. There was no net change of budget to thedepartment as a result of this.



Mobility Management Services Department – Summary cont.

• Cost center 508 (Mobility on Demand) includes an increase in GoLink zones andUber costs which were not previously budgeted. Additionally, costs relatedto GoLink budgeted in cost center 503 in FY20 were moved to cost center 508.

• Cost center 509 was created for the Rider Assistance Program that replaced theCity of Dallas Senior Medical Transportation Program in FY20.

F

Cost CenterFY 2020

Lawson BudgetFY 2021

Proposed Budget21 Proposed -

'20 Budget

500 – Mobility Mgmt Admin 278,982 277,917 (1,065)501 – Mobility Mgmt Services 1,270,662 1,122,622 (148,040)502 – Mobility Mgmt Operations 426,403 421,554 (4,849)503 – Contract Compliance 33,830,465 29,688,941 (4,141,524)505 – Mobility Mgmt Programs 872,467 868,650 (3,817)506 – Mob Mgmt Cust Relations 806,214 878,742 72,528507 – Mob Mgmt Ctrl Ctr Ops 2,256,916 2,122,026 (134,890)508 – Mobility On Demand 230,000 4,595,371 4,365,371509 – Dallas County/DART Rides 0 309,779 309,779

150 – Mobility Mgmt Svcs Dept 39,972,109 40,285,603 313,494

Dallas Area Rapid TransitFY 2021 Proposed Operating Budget

Budget BY Cost Center


D a l l a s A r e a R a p i d T r a n s i tF Y 2 0 2 1 P r o p o s e d O p e r a t i n g B u d g e t

B u d g e t O v e r v i e wM o b i l i t y M a n a g e m e n t S e r v i c e s

Materials Management Department

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Finance Department







Presenter

Presentation Notes

Notes to be added.

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• Dept Narrative/Description– The Materials Management department has the

primary responsibility of managing the ordering, receiving,distribution and disposal of materials and equipment for the agency.

– Materials Management operates a main distribution center and eight satellite locations with a staff of 79 employees. Materials Management stocks over 15,738 various parts valued at more than $41.3 million. Materials Management is open 24 hours a day 365 days a year.


Materials ManagementFY 2021 Organizational Chart

AVP

Executive Assistant I

Sr. Manager Receiving & Distribution

Manager Warehousing &

Distribution

Supervisor I

6 Materials Technicians

Supervisor I


Supervisor I


Coordinator Warehousing &

Distribution

Sr. Manager Planning &

Administration

Manager Contracts &

Recovery

Recovery Administrator

2 Contract Recovery Assistants

Manager Logistics Planning

5 Logistics Planners

Supervisor System Support

3 Inventory Control Assistants

Sr. Manager Warehousing &

Distribution

Supervisor II NWROF


Supervisor II CROF


Supervisor II CS


Supervisor II ED


Supervisor II NWBOF


Supervisor II SOCBOF


Materials Management Organizational Chart

Approved Headcount – 79 (has not changed since 2013)

Materials ManagementFY 2021 Work Plan Zero

Based Approach

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Materials Management Administration section directs the overall activities of the department and reports directly to the Executive Vice President/Chief Operations Officer.

Salaried Positions - 2 Outside training, employee programs and travel is suspended in FY2021 and expected to be reinstated in FY2022.

Materials Management Planning, Contracts & Recovery, Inventory Control section is responsible for inventory planning activities to support Bus, Rail and Facilities Operations. This section is also responsible for the administration of our perpetual inventory, the reconciliation of the inventory, planning and monitoring stock levels and managing 75 parts contracts and recovery administration activities.

Salaried Positions - 15 Outside training, employee programs and travel is suspended in FY2021 and expected to be reinstated in FY2022.

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Materials Management Receiving & Distribution section is located in Irving, Texas at the Pioneer Warehouse. The distribution center serves as our main warehouse and is responsible for receiving all parts from vendors and re-stocking all satellite locations daily.

Salaried Positions – 6Hourly Positions - 14

Outside training, employee programs and travel is suspended in FY2021 and expected to be reinstated in FY2022.

Materials Management Warehousing & Distribution section manages seven satellite warehouses and one rail yard located in our bus and rail maintenances facilities. These locations are responsible for ensuring that the correct parts are available and can be issued to the mechanics upon request.

Salaried Positions – 7Hourly Positions - 35

Outside training, employee programs and travel is suspended in FY2021 and expected to be reinstated in FY2022.

Materials ManagementFY 2021 Proposed Operating

Budget By Department

Materials Management Budget Summary

The Materials Management Department FY2021 budget represents a decrease of $110,946 under FY2020 levels.• Every cost center completely removed discretionary items such as travel,

outside training, business meeting costs, employee programs, etc.• Cost center 251 decreased ($143,081) and cost center 253 increased $53,403

due to the movement of personnel during bi-annual mark-ups and the removal of discretionary items.

• Currently Materials Management has five vacant positions; Senior Manager Receiving and Distribution (Pioneer Warehouse), Supervisor II (East Dallas satellite location) and three Material Technicians. Material Technician vacancies are filled using overtime to ensure Maintenance needs to repair buses and trains are met 24/7 - 365 days a year.

Finance will provide reports

Department Line item reports

Light Rail Department

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• FY2021 Budget Summary



Presenter

Presentation Notes

Notes to be added.

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• The Light Rail Department includes Rail Operations, Rail Control Center, Rail Training, Rail Fleet Maintenance, Rail Central Support and Ways, Structures and Amenities. This organization has a budget of $119 million with a total of 833 employees. In FY 2021, DART will operate and maintain 93 miles of light rail, including 64 stations, 163 modern light rail vehicles, 2.5 miles of the Dallas Streetcar Rail system and 4 modern streetcars. There are also two rail operating facilities, the Central Rail Operating Facility (CROF) which includes the streetcar operations and maintenance, and the Northwest Rail Operating Facility (NWROF).

• In 2021, the goals of the organization are to improve service delivery, customer service, maintenance performance and employee training.

Light Rail Department

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• Light Rail Administration Divisiono Rail Administration

• Rail Operations Divisiono Rail Operations Administrationo Rail Operation Controlo Rail Operations - CROF (includes Dallas Streetcar)o Rail Trainingo Rail Operations - NWROFo Rail Field Operations

Light Rail Department (Cont.)

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• Rail Maintenance Divisiono Rail Maintenance Administrationo Rail Central Supporto Rail Maintenance Services – CROFo Rail Maintenance Services - NWROF


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• Ways, Structures & Amenities Divisiono WSA Administrationo Track & ROW o Passenger Amenities/Facility Services – Admin (HQ)o Passenger Amenities/Facility Services – Bus Facilitieso Passenger Amenities/Facility Services – Rail Facilitieso Traction Electrification Systemo Signal Systemso Communication & Control Systems


Light Rail FY 2021 Organizational Chart

LIGHT RAIL OPERATIONS ADMINFY 2021

FY 2020 Approved BudgetAllocation: Salaried: 3

Mike HolbrookVP – Light Rail Department

Barbara HofstetterExec Assistant II

Gail CookMgr Service Delivery

& Ops Relations

RAIL OPERATIONS FY 2021

FY 2020 Approved BudgetAllocation: Salaried: 97 Hourly: 214

Kris GandhamAVP – Light Rail Operations

Lisa Taylor Sr Mgr Central Rail Operations

Vacant Sr Mgr Rail Operations

Training

Jerry Reynolds(interim)

Sr Mgr Field & Train Operations

RAIL MAINTENANCEFY 2021


Jaime Aleman (interim)AVP – Rail Maintenance

Lee Brodie Sr Mgr Fleet Services -

CROF

Vacant Mgr Rail Central Support

Jaime AlemanSr Mgr Fleet Services -

NWROF

WAYS, STRUCTURES & AMENITIES

FY 2021


James JoyceAVP – Ways, Structures &

Amenities

Ricky StagnerSr Mgr Track & ROW

Yolande HarrisonSr Mgr Passenger Amenities/Facility

Services

Donald LamottheSr Mgr Traction

Electrification Sys

Chuck GriswoldSr Mgr Signal

System

Dennis StorySr Mgr Communication

& Control Systems

Light Rail FY 2021 Work Plan Zero Based Approach

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Light Rail Administration Division

• The Rail Administration oversees the following in the Division: Agency Goals, Policy, Compliance, Training, Leadership and Development, Performance, Culture Change and Recognition.

• 2 Salaried Positions

• Outside training and travel as well as business meetings have been suspended in FY2021.

• Will decrease the FY ‘21 Budget by $84,721.

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FY 2021 Work Plan Zero Based Approach• Division • Resources • Adds/Reductions/Deferr

alsRail Operations

• Provides the service delivery for rail service to include the following: operator scheduling, training performance and compliance, emergency management and dispatch of train movement and communication to maintenance, ways and structures.


• 214 Hourly Positions

• Services hours and miles, outside training, travel, employee programs, the Raildeo as well as business meetings have all been suspended for FY2021.

• Will decrease the FY ‘21 Budget by $1,114,414.

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FY 2021 Work Plan Zero Based Approach• Division • Resources • Adds/Reductions/Deferrals

Rail Fleet Maintenance Division • Light Rail Maintenance performs all maintenance

on rail vehicles, streetcars, fleet modifications, servicing, fueling, and cleaning of the fleet.

• Central Support is responsible rebuilding major and small vehicle components, structural and electronic support, upholstery rebuilding, and capital program.



• 12 vacancies; 3 Salaried & 9 Hourly deferred for FY ‘21

• Vehicle Cleaning Services (transferred to Engineering), outside training, travel, employee programs, as well as business meetings have all been suspended for FY2021.

• Will decrease the FY ‘21 Budget by $1,028,888.

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FY 2021 Work Plan Zero Based Approach• Division • Resources • Adds/Reductions/Defer

ralsWays, Structures & Amenities Division • Ways, Structures, & Amenities provides

maintenance for 211.16 miles of light rail (LRT) right-of-way and systems, Dallas Streetcar, Bus/LRT/Commuter Rail passenger facilities, agency-wide radio communication systems, Passenger Amenities/Facility Services, Signal Systems, Traction Electrification Systems, and the Communication & Control Systems.



• Service hours and miles affecting Power & Light LRV expenses, outside training, travel, employee programs, as well as business meetings have all been suspended for FY2021.

• Will decrease the FY ‘21 Budget by $659,356.

Light Rail FY 2021 Proposed Operating


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The Light Rail Department FY ‘21 Budget represents a decrease of $2,887,379 over FY ‘20 levels.

• The Lt. Rail Administration Division is reducing the FY ‘21 Budget by $84,721 in outside training and travel as well as business meetings which have been suspended in FY2021.

• The Lt. Rail Operations Division is reducing the FY ‘21 Budget by $1,114,414 in services hours and miles, outside training, travel, employee programs, the Raildeo as well as business meetings which have all been suspended for FY2021.

Summary of Light Rail Department

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• The Lt. Rail Maintenance Division is reducing the FY ‘21 Budget by $1,028,888 in Vehicle Cleaning Services (transferred to Engineering), outside training, travel, employee programs, as well as business meetings which have all been suspended for FY2021.

• The Ways, Structures & Amenities Division is reducing the FY ‘21 Budget by $659,356 in Services hours and miles affecting Power & Light LRV expenses, outside training, travel, employee programs, as well as business meetings which have all been suspended for FY2021.


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LIGHT RAIL DEPARTMENT VACANCIES• The Light Rail Department has a total of 63 vacancies: 21 salaried and 42

hourly. In progress for hire are 10 mission critical positions (6 hourly mechanic positions and 4 salaried positions). The remaining 53 vacant positions will be covered by overtime and where applicable projects and maintenance will be deferred. The DART rail system is now 30 years and the infrastructure requires more attention and maintenance. Overtime, is useful in the short term but is not sustainable for the long term because of its impact on the productivity and quality of work life for our employees.

Budget OverviewFY 2021 Proposed Operating Budget

FY 2020 Lawson Budget

FY 2021 Proposed

Budget21 Proposed -

'20 Budget Justification

51111 - Ops Wages - Platform 9,125,935 7,439,357 (1,686,578) Finance calculation based on hours provided by Planning and the PTP Ratios

51112 - Ops Wages - Other Scheduled 1,079,644 1,061,972 (17,672) Finance calculation based on hours provided by Planning and the PTP Ratios 51113 - Ops Wages-Unscheduled Worktime 797,893 865,642 67,749 Finance calculation based on hours provided by Planning and the PTP Ratios

51114 - Ops Wages - Scheduled Absences 663,956 637,614 (26,342) Finance calculation based on hours provided by Planning and the PTP Ratios 51115 - Ops Wages-Unscheduled Absences 655,918 801,690 145,772 Finance calculation based on hours provided by Planning and the PTP Ratios

51116 - Ops Wages - Training 293,388 293,385 (3) Finance calculation based on hours provided by Planning and the PTP Ratios

51117 - Ops Wages - Admin 126,118 216,890 90,772 Finance calculation based on hours provided by Planning and the PTP Ratios

51121 - Ops Wages - Student Training 338,808 338,809 1 Finance calculation based on hours provided by Planning and the PTP Ratios

51125 - Ops Training - Collision Avoidance 4,992 4,988 (4) Finance calculation based on hours provided by Planning and the PTP Ratios

51126 - Ops Training - Return To Work 4,992 4,988 (4) Finance calculation based on hours provided by Planning and the PTP Ratios

Total_Operators Payroll 13,091,644 11,665,334 (1,426,310)

51210 - Hourly - Wages 27,542,916 27,296,807 (246,108) Finance calculation based on budgeted headcount

51214 - Hourly Wages - Overtime 1,414,970 1,409,969 (5,001)

Coverage for hourly vacancies, FMLA, Training, Military Leave, STD,Vacations, Sick Leave, vacant positions, special events, contractor/department support, emergency response.Cut to FY'20 level

51215 - Hourly - Turnover Savings (2,565,130) (2,504,605) 60,525 Budget adjustment to offset projected hourly vacancies. 51220 - Non-Operstor Wage Adj.-Budget Only 59,631 57,944 (1,687) 69 Hourly Maintenance Employee Progression M-1 to M-6

Total_Non-Operator Payroll 26,452,386 26,260,115 (192,271)

Light Rail Operations


51230 - Admin - Salaries and Wages 14,952,221 15,297,398 345,177 Finance calculation based on budgeted headcount

51233 - Admin - Overtime 947,797 944,697 (3,100)

Supervisor vacancies, FMLA, Training, Military Leave, STD,Vacations, Sick Leave, vacant positions, special events, contractor/department support, emergency response.

51234 - Part-Time/Temporary help 146,076 - (146,076) Temporary help cut for FY '21 Budget

51235 - Admin - Turnover Savings (1,098,934) (1,139,000) (40,066) Budget adjustment to offset projected salary vacancies.

51240 - Salary Adjustments-Budget Only 139,292 25,000 (114,292)

Backloaded funding for salary adjustments as needed (new hires brought in at higher salaries than budgeted) Minimal amount retained in Rail Admin CC-600.

Total_Administrative Payroll 15,086,452 15,128,095 41,643

Total_SALARIES & WAGES 54,630,483 53,053,545 (1,576,938)

52999 - Benefits Allocation 26,768,887 26,470,755 (298,132) Finance calculation based on budgeted headcount

Total_BENEFITS 26,768,887 26,470,755 (298,132)


FY 2021 Proposed

Budget21 Proposed - '20 Budget Justification




53025 - Equip. Repair/Maint Services 81,500 99,100 17,600

Essential services for current SCADA and radio repairs, calibration contract expenses, Radio Tower annual maintenance and on-call construciton maintenance services.

53031 - Disposal Services 52,500 56,004 3,504 Essential services for Debris disposal service.

53032 - Disposable Services-Regulated 17,652 19,164 1,512 Essential services for Regulated disposal services (oil, fluids, hazzardous

materials).

53041 - Wrecker Services 996 996 - Essential services for removal of vehicles from the right-of-way.

53061 - Vehicle Cleaning Services 1,095,000 - (1,095,000)Essential services for cleaning service on the LRVs. Per EVP/VP direction,

budget is to be transferred to Engineering.

53062 - Grounds Maintenance 955,188 837,968 (117,220) Essential services for Trk & ROW mowing along the right-of-way.

53065 - Facility Repair & Maint Svcs 414,000 473,911 59,911

Essential services for facility maintenance repairs and disinfecting services budget increase due to aging maintenance facilities & equipment plus additional cleaning as needed for Covid-19.

53070 - Way & Structures Maint Serv 407,034 407,034 -Essential services for Trk & ROW Rail Grinding, ROW Weed Spraying,

Ultrasonic Rail Testing in complience with APTA Standards.

53089 - Contract Services 8,680,741 8,553,947 (126,794)

Essential services for Maintenance at DART-HQ, Police HQ, lift equipment, janitorial, bus & rail station cleaning, landscaping, City Place Lease, and various BPOs.

53092 - ROW - Other Maintenance 250,000 250,000 0 Essential services for annual bridge inspections and bridge repair

expenses.

53140 - Outside Printing Services 3,048 3,048 - Miscellaneous printing services for business plans, system maps, etc.


FY 2021 Proposed




53158 - Consulting Services - 50,000 50,000 Rail review of standards processes and work instructions in conjunction

with Asset Management standards 53186 - Software License/Maintenance Fees 836,328 864,332 28,004 Trapeze licensingl expenses.

Total_SERVICES 12,793,987 11,615,504 (1,178,483)

54032 - Cleaning System 7,504 8,154 650 Materials for service/repairs to LRV cleaning station

54050 - Radios and Communications 115,000 115,000 -Replacement of damaged radios no longer serviceable, used by

personnel systemwide.

54111 - Parts Equipment Repairs 1,852,418 1,864,614 12,196

Parts & materials for repairs and upkeep of rail equipment, 10K bus stops, 15 transit centers, 89 rail stations, public address/visual message board systems and RTUs.

54112 - Electrical Supplies 67,907 67,907 - Electrical supplies for Traction Electrification System (TES)

54113 - Lighting Supplies 16,525 16,525 - Lighting materials/supplies needed at TES facilities

54130 - PCs and Other Comp Equip 6,500 6,500 0 PCs & Equipment as needed for Rail Training

54134 - Office Furniture & Equipment 135,000 150,000 15,000 Annual furniture replacement for new personnel.

54135 - Training Supplies & Equipment 44,056 44,056 - Training material for new operators and re-training of existing operators.

54140 - Standard Office Supplies 38,820 38,610 (210) Finance Calculation based on administrative headcount


FY 2021 Proposed




54145 - Postage 2,880 2,880 - Certified letter expenses throughout Lt Rail Dept.

54148 - Food & Coffee Supplies 120,000 120,000 - Monthly coffee expenses for the entire Agency

54150 - Shop Tools & Equipment 57,420 61,620 4,200

Rail Maintenance: Miscellaneous small hand tool repairs and replacements, vests and increased costs due to additional cleaning supplies and equipment for COVID-19.

54152 - Safety Supplies & Equipment 37,136 37,347 211 Refurbush first aid equipment and supplies for all the Lt Rail Dept.

54158 - Misc Shop Supplies 13,728 14,277 549

Rail Operations: Miscellaneous shop materials; paper towles, gloves, hand sanitizer, masks, etc. and increased costs due to additional cleaning supplies and equipment for COVID-19.

54242 - DC SWITCHGEAR 115,804 127,804 12,000

Maintenance supplies and material expenses for Traction Power Substations, Dallas Streetcar Substations and Electric Bus Charger maintenance.

54243 - AUXILIARY EQUIPMENT 30,338 30,338 -

Expenses pertaining to miscellaneous TES expenses, section support, non-maintnenace activities, section consumables, portable generator supplies, A/C Yard and Tunnel electrical substations are procured from this account.

54245 - TRACK MATERIALS 338,576 338,576 -

Rails, ties, ballasts and various track materials for service/repairs and maintenance of track & right-of-way . Needed to maintain system in a state of good repair.

54256 - CCTV 36,000 50,000 14,000

For Security Cameras at facilities throughout the DART System. Based on 2020 spending. Ramp up in expenses to retrofit security cameras at old stations will utilize significant funding going forward.

54264 - LRV COMM. & RADIO 2,256 2,482 226 Rail Ops replacement of assigned handheld radios if damaged.

54267 - MECHANICAL SUPPLIES 720,000 816,000 96,000 Signal System repairs to maintain in a state of good repair. Gate Arms,

Signal lights, switch motors, etc.


FY 2021 Proposed




54270 - Conditioned Based Rail 3,619,633 3,619,633 0 Scheduled Maintenance and Preventive Maintenance Inspections

(PMIs) on 163 LRVs in Rail Maintenance.

54275 - Corrective Based Rail 5,769,207 5,769,207 (0)

Breakdown and failures during revenue service.Repair expenses for reported failures and needed repairs identified while LRVs are in service.

54301 - Uniforms 209,894 166,791 (43,103)Uniform expenses for mechanics, techs, and Supervisors. New

contract in Engineering resulted in reduced cost.

54305 - Watch Repair 396 396 - Stop watch repair and replacement.

54310 - Maint Equip Allowance 314,907 316,469 1,562 Shoe, tool and fowl weather gear annual allowance for servicers,

mechanics, techs and supervisors.

54402 - Warrant Credits - Rail (99,996) (99,996) - Equipment and parts anticipated warranty credits .

54406 - Unidentified Efficiencies (751,376) - 751,376 Target credit adjustments eliminated for FY'21

Total_MATERIALS & SUPPLIES 12,820,533 13,685,190 864,657

55000 - Power & Light - LRV 8,229,410 7,768,954 (460,456)Traction Power Electricity expenses based on reduced FY'21 Budgeted

Rail Miles.

55010 - Power & Light - Facilities 1,977,012 1,994,855 17,843

Contracted price increased from 0.06762 cents per kWh to 0.06865 cents per kWh. GP&L and CoServ price per kWh will remain the same for FY’21. Five year contract expiring in 2023.

55022 - Phone - Cellular 79,704 87,348 7,644 18 mobile phones were added for accessability due to switching over

to Maximo asset management plan.


FY 2021 Proposed

Budget21 Proposed -



55028 - Phone - Other 4,596 4,596 -Phone supplies and miscellaneous repairs for mgmt and supervisors in

Rail Operations.

55030 - Water and Sewer 1,145,991 1,147,992 2,001 Based on 5 year trend for water services from DART member cities for

irrigation and facilities.

55040 - Natural Gas - Facilities 123,201 131,200 7,999 Based on 5 year trend for natural gas services from DART member

cities for facilities..

Total_UTILITIES 11,559,914 11,134,945 (424,969)

56001 - PL and PD Recoveries (87,996) (87,996) -Property Loss and Property Damage Insurance Reimbursements.

Insurance payments for accidents that happen in the right of way.

Total_CLAIMS & INSURANCE (87,996) (87,996) -

59000 - L&R - O&M Facilities 358,047 368,541 10,494 Contracted cost for Bank of America Lease to house Communication

Equipment in BoA Tower.

59031 - L & R - Storage Facilities 30,600 24,000 (6,600) Reduced demand for contract parking at 1401 Pacific.

59050 - Drivers Licenses 6,916 7,532 616 CDL renewals 59060 - Outside Training/Conference Registr 37,926 - (37,926)

Training Opportunities for Salaried Staff throughout the Lt Rail Ops Dept. Suspended for FY '21.

59061 - In-House Training 6,666 6,666 - In house training materials and supplies - Rail Ops

59065 - Travel - Business Meeting 76,900 - (76,900)Business travel expenses including flight, conference registration,

hotel, per diem, car rental, uber or taxi, etc. Suspended for FY '21

59070 - Recruiting 10,000 10,000 - Recruitment advertising, job fair expenses for the Lt Rail Dept.


FY 2021 Proposed





59076 - Employee Programs 207,371 75,000 (132,371)Employee Programs reduced for FY '21. Will cover primarily Rail

Department Employee Holiday Meals (Thanksgiving & Christmas) .

59078 - Rail Rodeo 43,000 - (43,000) Annual APTA Raildeo competition expenses suspended for FY '21.

59088 - Membership Dues 19,927 36,500 16,573

Professional Association Memberships with Transportation Learning Center. Increase due to the addition of membership in the TES Consortium

59090 - Books/Periodicals/Subscript 2,280 2,280 - Various professional subscriptions for department.

59095 - Business Meetings 4,400 - (4,400)In house departmentlal meetings including on-site meetings with

vendors, contractors,. Suspended for FY '21

Total_LEASE, RENTALS, TAXES & OTHER 804,033 530,519 (273,514)

Total_Operating Expenses 119,289,841 116,402,461 (2,887,379)


FY 2021 Proposed

Budget21 Proposed -


Engineering Department

74


Finance Department







Presenter

Presentation Notes

Notes to be added.


• DART Engineering Department provides engineering and technical services support to the Operations Departments.

• Engineering further supports various Agency Departments with services for compliance and design reviews of equipment maintainability requirements and operational assessments.

• This Department further provides liaison and project oversight, support for systems integration, configuration management to DART operating facilities, right-of-way, vehicles, and equipment.

75


Functional Engineering Divisions and Sections are:• Facilities & Systems Engineering (FSE) Division

― Bridges & Tunnels Section― Facilities Design Section― On-Call Construction Services Section

• Fleet Engineering (FE) Division― Bus Fleet Engineering Section― Rail Fleet Engineering Section

• Standards, Performance & Monitoring (SPM) Division― Asset Management (AM) Section― Operations Document Control (ODC) Section― Operations Services Support (OSS) Section― Warranty & Maintenance Services (WMS) Section

• Maintenance Training (MT) Division

76

Engineering FY 2021 Organizational Chart



The Engineering (formerly Technical Services) Department had 58 budgeted positions as of FY2012. The number of budgeted positions remained constant until FY 2018. During the OperationsReorganization, two positions were transferred to the department from Bus Operations Departmentand two New Units were added (Asset Management and Standards, Performance, & Monitoring) in FY2018. The transfer positions and the FY2018 Reorganizations did not reflect an increase in headcountto the EVP organization. The current approved budgeted positions are 64.

Darryl SpencerSr. Assistant Vice President,

Engineering

Glenn ShankleDirector,

Facilities & Systems Engineering

Marvin HurtDirector,

Fleet Engineering

Dana DavisDirector,

Standards, Performance & Monitoring

Sam ClarkInterim Manager,

MaintenanceTraining

VacantPrincipalEngineer

Engineering FY 2021 Work Plan Zero

Based Approach

80


Technical Services Administration division is the cost center for the Department Head administration overall budget:

• Salaries, Wages, Benefits• Outside Training and Travel• Membership Dues• Employee Programs• Computer Equipment• Cell Phones• Subscriptions• Personal Vehicle Use

Salaried Positions – 6

1 vacancy

• Professional development training, travel, and employee programs suspended.

• No OT budgeted.• Budget reduced by $161K (23%)

81


Maintenance Training Division• Ensures adequate training for all bus, rail

and hourly maintenance employees on the systems and vehicles they use and service.

• Providing training and certification of new employees and retraining and recertification for active employees.

• Training service delivery maintenance skills utilizing an established Maintenance Training Program (MTP), and federal and state mandated licensure/certification training.

• Provides training for HaloFogger and Electrostatic Sprayer disinfection training.

Salaried Positions – 10• 2 Vacancies

• Tools and Equipment reduced 55%.

• Outside Training reduced 34% .• In-House Training reduced 51%.• Travel and Employee Programs

(e.g. Rodeo expenses) suspended for FY21 (100% reduction)

82


Standards, Performance & Monitoring (SPM) Division is responsible for establishing uniform standards and QA Audit Services• Transit Asset Management Program• Warranty Administration• Fluids Analysis program• Mystery Rider & Quality Assurance

Program• Manages contracts: Tire Leasing, CNG

Fuel, NRV Fuel Management, Uniforms, Pest Control Janitorial/Custodial, Bus Towing and LRV Cleaning Services

Salaried Positions - 213 Vacancies

• Fluid and Chemical Analysis reduced 40% due to process changes.

• Shop Tools & Equipment reduced 71% based on mileage.

• QA Services Mystery Rider program reduced 12% due to Covid-19 service adjustments.

• Vehicle Cleaning Services increased budget by $2,500,000 due to transfer from Rail Ops. Program budget includes increases due to Covid-19 fogging and cleaning/disinfecting high touch points.

83


Fleet Engineering (Bus and Rail) Division• Rail Fleet Engineering and Bus Fleet

Engineering provides:― Troubleshooting assistance of

vehicle systems and components to isolate failure causes.

― Implements OEM or engineering induced system/equipment retrofits

― Ensures configuration changes follow documentation protocol.

― Responsible for preparation of Standard Campaign Bulletins, Standard Practice Bulletins, Work Instructions, Specifications, Statements of Work, Validations and Parts/Product testing, vehicle design reviews and state of good repair assessments.


4 Vacancies

• Equipment Repair / Maintenance Services reduced 34%.

• Engineering Services reduced 34%.• Shop Tools & Equipment

reduced 52%.

84


Facilities & Systems Engineering (FSE) Division• Design section assists Operations facilities

teams to troubleshoot facility and systems structural, electrical, mechanical systems, to isolate cause of failure analysis.

• Construction section performs smaller construction projects directly through the On-Call Construction Services (OCCS) contract.

• The FSE Bridge & Tunnel Inspection program follows National Bridge Inspection & TxDOT Standards for infrastructure assets State of Good Repair.


1 Vacancy

• Equipment Repair / Maintenance Services reduced 29%.

• Shop Tools & Equipment reduced 7%.

Engineering FY 2021 Proposed Operating


FDallas Area Rapid TransitFY 2021 Budget Summary

Engineering DepartmentThe Engineering department FY21 budget represents an increase of $2,101,845 over FY20 levels. Thisis attributed to Vehicle Cleaning Services increased budget by $2,505,000 due to transfer from RailOperations Budget. The Vehicle Cleaning budget includes increases due to Covid-19 fogging,electrostatic spraying and cleaning/disinfecting high touch points.― Engineering Budget was reduced by $403,655 (minus the Vehicle Cleaning Services transfer).

• Travel, business meeting costs, employee programs, etc. and other accounts were reduced by$91,177 (94%).

• Outside Training and In-house Training was reduced by $187,720 (47%).• New Technologies being evaluated or under consideration:

― 3D Animation Training Tool: LRV Master Controller Rebuild/Calibration― Drone Technology: Thermal/Infrared, Video, Digital Analytics for Bridge/Tunnel/Track

Inspections― Automated Bus Technology

FDallas Area Rapid TransitFY 2021 Budget Summary

Engineering DepartmentEngineering Capital Projects Deferrals and Reductions were as follows:

• Zero Emission Electric Bus (ZEEB) Project – Completed. Remaining Funds $1.3M allocated to cost savings.

• LRV LED Destination Signs – Project Scale down. Reduced project by $400K.

• LRV Rehab Program, Technical Specification -- Project Scale down. Reduced by $40K.

• CROF & Vehicle Acceptance Facility (VAF) Shops Ventilation System Assessment -- Project Deferred. Reduced by $40K.

Capital Project Deferrals and Reductions: $1,780,000


FY 2021 Proposed Operating BudgetVacancy Summary


89


Budget by Cost Center


93


Budget by Cost Center

Bus Operations

95


Finance Department







Presenter

Presentation Notes

Notes to be added.

96

• The Bus Operations Division is responsible for the delivery ofsafe, reliable, and courteous bus service to DART service area andoperates a fleet of 681 vehicles that serve 700 square mileservice area that transports on average 138,300 passengers eachweekday.

• The Division employs 1,363 bus operators, 307 maintenancemechanics/servicers, and 267 supervisory support andadministrative staff in three garages located strategically acrossthe region.

Bus Operations

97

Administration Division• Develops and monitors Key Performance Indicators• Administers departmental policies and procedures• Develops and administers the department budget, reporting and

forecasting• Operations payroll and technical support • Employee engagement program development and implementation

Transportation Division• Bus operations • Bus dispatch• Bus field supervision• Transit center station concierges

Bus Operations (Cont.)

98

Maintenance Division• Bus fleet servicing and repairs• Bus body shop• Non-revenue vehicle servicing and repairs• Bus facilities maintenance

Training Division• New hire, refresher, post-accident training for all operators• Careerlink, operations employees developmental training center

Bus Operations (Cont.)

Bus Operations FY 2021 Organizational Chart

BUS OPERATIONS ADMINISTRATIONFY 2021

FY 2020 Approved BudgetAllocation: Salaried: 9

Herold HumphreyVP – Bus Operations

Sheron Hamilton

Exec Assistant II

Rick Kronschnabel

Manager of Bus Programs

Jose BarronEngineering

Specialist

David Perry –Program

Manager II

Dan Limberg –Program

Manager II –Fleet Services

BUS OPERATIONS TRANSPORTATION FY 2021


Alicia WalkerAVP – Bus

Operations

Bertram DeShaSenior Mgr. – Northwest

Division

Latoi Washington –Interim Manager

Roberta RobertsonSenior Mgr. – South Oak

Cliff Division

Donya Battiest -Manager

Richard GonzalezSenior Mgr. – East

Dallas Division

Vincent Timmons -Manager

Ralph Parker –Senior Mgr. of Transit Center

Services

Vicki Biggers –Manager of

Bus Dispatch

Kenneth Hays – Manager of

Bus Field Supervision

BUS OPERATIONS MAINTENANCE FY 2021


Joe CokerAVP – Fleet Services

Charvis VaughnSenior Fleet Mgr. –Northwest Division

Anthony Kent –Mgr. Fleet Services

Michael HendersonSenior Fleet Mgr. –

South Oak Cliff Division

Adrian Sanchez –Mgr. Fleet Services

Jeff HaaseSenior Fleet Mgr. –East Dallas Division

Mark Snider – Mgr. Fleet Services

Mark Bowles –Senior Mgr. of Fleet

- NRV

Juan Gonzalez –Mgr. Fleet Services

Mauricio Rodriquez – Senior Mgr. –Central Support

Greg O’Neal – Mgr. Fleet Services

BUS OPERATIONS TRAININGFY 2021


Thomas WarrenAVP – Transportation Services

Carol Anderson – Senior Manager Transit Operations Academy (formerly

CareerLink)

Vacant Training Manager

Bus Operations FY 2021 Work Plan Zero

Based Approach

105


Bus Ops (Administration) Division • The Administration Division provides

oversight for the Bus Operations, Bus Maintenance and Bus Training Divisions.

• The management team has responsibility for department goals, service delivery, personnel assignments, scheduling, training, performance measurements, standards, efficiencies, budget management, payroll oversight and regulatory compliance related to rules and procedures.

9 Salaried Positions • Outside training, travel, employee programs and service incentive awards are suspended in FY2021, equaling $200,771.

106


Bus Operations (Transportation) Division• The primary focus of this Division

is to provide bus transportation services to DART customers.

• Responsible for operator manpower, management field support, customer relations, operator assignments, on-time performance, service disruption restoration, emergency response, for compliance with all applicable rules and procedures.

1,405 Hourly Positions107 Salaried Positions

• Outside training, travel, and employee programs suspended in FY2021, equaling $75,216.

• Operator Payroll was reduced by $15,280,575 due to projected reduction in service hours.

107


Bus Operations (Maintenance) Division • The primary function of the Bus

Maintenance division is to perform preventive maintenance, corrective maintenance, campaigns, fleet modifications, midlife refurbishment, servicing, fueling, and cleaning of all vehicles.

• Responsible for the repair and maintenance of all bus operating facilities and support equipment.

342 Hourly Positions48 Salaried Positions

• Outside training, travel, and employee programs is suspended in FY2021, equaling $69,009.

• CNG fuel was reduced by $4,943,381 due to lower projected service miles est. reduction of 14.95%.

• 32 Maintenance positions are deferred for hire in 2021.

108


Bus Operations (Training) Division • This division provides new hire

operator training, refresher training, post accident training and any training campaigns for DART systems and vehicles.

• This division also includes Transit Operations Academy which will provide operations employees training work instructions, policies, processes on current and new assignments in the operations.

10 Hourly Positions18 Salaried Positions

• Outside training, travel, employee programs and the bus rodeo is suspended in FY2021, equaling $104,314.

Bus Operations FY 2021 Proposed Operating


110

Budget SummaryThe bus operations department estimates a FY 2021 budget reduction of $19,846,026, or 9.23%, from 2020. This budget is based on proposed service levels effective October 2020.• Service hours and miles impact most accounts in the 2021 budget.

Reductions equate to 289,356 hours and 4,754,399 miles.• Operator payroll reduced by $15,280,575.• For all divisions within the department, all outside training, travel,

employee programs and service incentive awards are suspended for 2021. This equates to a reduction of $449,310 in costs.

• CNG fuel use was reduced by $4,943,381 due to lower projected service miles.

• Extra (board) bus operators will need to increase by approximately 10% based on current absenteeism levels associated with COVID.

111

FY 2021 Bus Operations Vacancies• The bus operations department has a total of 93 vacancies: 11

salaried and 82 hourly (operators, mechanics, servicers, station concierges).

• The department is in the process of hiring 17 mission critical mechanic positions. The remaining 76 positions will be covered by overtime and, where applicable, projects and maintenance will be deferred.

• Overtime is useful in the short term but is not sustainable for the long term because of its impact on productivity and quality of work-life balance for employees.

Lawson Budget Proposed Budget 21 Proposed -FY 2020 FY 2021 20 Budget Justification

Lawson Budget Proposed Budget 21 Proposed -FY 2020 FY 2021 20 Budget

51111 - Ops Wages - Platform 56,300,051 47,674,103 (8,625,948) (15.32%) Bus Operators wages.51112 - Ops Wages - Other Scheduled 7,123,106 4,079,767 (3,043,339) (42.72%) Travel and report time (pre-trip) for Bus Operators.51113 - Ops Wages-Unscheduled Worktime 6,273,899 5,504,602 (769,297) (12.26%) Variance, show-up, service protection, bus bridges, shift premium time for Bus Operators.51114 - Ops Wages - Scheduled Absences 7,195,554 6,293,290 (902,264) (12.54%) Vacation, holidays, FMLA time for Bus Operators.51115 - Ops Wages-Unscheduled Absences 4,761,251 3,806,818 (954,433) (20.05%) Sick, short term disability, administrative leave, bereavement leave, for Bus Operators.51116 - Ops Wages - Training 1,620,317 1,154,719 (465,598) (28.73%) Refresher and instructor training for Big Operators.51117 - Ops Wages - Admin 1,273,151 925,036 (348,114) (27.34%) Bus Operatator safety meetings, employee meetings.51120 - Ops Wages - Charter 203,229 86,798 (116,431) (57.29%) Transportation Education Program, TX/OU service.51121 - Ops Wages - Student Training 1,494,960 1,444,800 (50,160) (3.36%) New Hire Bus Operator Training.51123 - Ops Wages-Other 261,204 261,203 (1) (0.00%) Bus Operators back pay due to grievance/reinstatment process.51124 - Ops Training - Customer Service 33,156 28,166 (4,990) (15.05%) Bus Operators Customer Service Training.51125 - Ops Training - Collision Avoidance 43,416 43,416 (0) (0.00%) Bus Operators Collision Avoidance Training.51126 - Ops Training - Return To Work 35,784 35,784 0 0.00% Bus Operators Return to Work from leave Training.51127 - Ops Training - BOSS/ROSS Program 261,293 261,293 (0) (0.00%) Bus & Rail Operators who are training to succeed into supervision.

Total_Operators Payroll 86,880,371 71,599,796 (15,280,575) (17.59%)51210 - Hourly - Wages 22,513,705 22,852,218 338,513 1.50% Hourly wages for Station Concierges, Bus Cleaners & Mechanics.51211 - Hourly-Wages-Labor Chrgbacks (259,836) (300,479) (40,643) 15.64% Labor credits to operating budget for bus powertrain repowers. Debits are applied to the capital project.51212 - Hourly-Wages-Warranty Credits (44,220) (36,850) 7,370 (16.67%) Labor reimbursements for bus warranty work performed by DART Mechanics.51214 - Hourly Wages - Overtime 1,234,003 1,234,003 1 0.00% Hourly overtime wages for Station Concierges, Bus Cleaners & Mechanics.51215 - Hourly - Turnover Savings (1,744,299) - 1,744,299 (100.00%) Removing anticipated vacancies for hourly Maintenance positions.51220 - Non-Operstor Wage Adj.-Budget Only 54,305 22,176 (32,129) (59.16%) Wage adjustments for hourly employees, for promotions, reclassifications.

Total_Non-Operator Payroll 21,753,658 23,771,069 2,017,411 9.27%51230 - Admin - Salaries and Wages 13,244,888 13,601,310 356,421 2.69% Administrative wages and salaries.51233 - Admin - Overtime 810,542 810,541 (1) (0.00%) Salaried non-exempt employees overtime.51234 - Part-Time/Temporary help 227,016 481,067 254,051 111.91% Part Time Temporary Help for COVID cleaning and sanitizing funtions.51235 - Admin - Turnover Savings (414,652) - 414,652 (100.00%) Removing anticipated vacancies for administrative Maintenance positions.51240 - Salary Adjustments-Budget Only 265,044 265,044 0 0.00% Wage adjustments for admin employees, for promotions, reclassifications.

Total_Administrative Payroll 14,132,838 15,157,962 1,025,123 7.25%Total_SALARIES & WAGES 122,766,867 110,528,826 (12,238,041) (9.97%)

52999 - Benefits Allocation 61,236,406 59,047,790 (2,188,615) (3.57%) Benefits for employees.Total_BENEFITS 61,236,406 59,047,790 (2,188,615) (3.57%)

% Variance


Budget OverviewBus Operations - Dept

Account



53003 - Safety Services 375,600 375,600 - 0.00% Monthly subscription for SMART DRIVE operator behavior camera system. (Not PD camera system)53025 - Equip. Repair/Maint Services 7,488 7,488 - 0.00% Bus Division equipment/repair needs.53031 - Disposal Services 70,215 79,498 9,283 13.22% Trash pickup expense. New contract increased costs.53032 - Disposable Services-Regulated 21,313 21,522 209 0.98% Sand/Grit Trap Cleaning Svcs, Waste Absorbent Disposal Svc, Used Oil Filter Disposal Service.53041 - Wrecker Services 65,727 65,727 - 0.00% Funds needed for towing services of buses and NRVs.53045 - Condition Based Maint Service 18,747 18,747 - 0.00% NRV Condition-Based Service, Car Wash BPO.53055 - Corrective Repair-Service 215,151 191,659 (23,492) (10.92%) NRV Corrective Repair Service, Accident repairs.53061 - Vehicle Cleaning Services 7,753 8,472 719 9.27% Pest Control on Buses - performed quarterly.53065 - Facility Repair & Maint Svcs 629,096 670,402 41,306 6.57% Facility Janitorial Contract, Facility Pest Control, Facility Services, Chiller Water Treatment, Ice Machine Mainten53089 - Contract Services 1,666,946 1,478,029 (188,917) (11.33%) Zonar and CNG Station Maintenance costs.53140 - Outside Printing Services 20,904 20,904 - 0.00% Training Material Printing Costs, printing costs for bus pocket schedules for operators.

53144 - Video Production Services 2,000 - (2,000) (100.00%) Not budgeted.53158 - Consulting Services 200,004 200,004 0 0.00% Bus Maintenance standards follow up.53183 - Training Services 900 900 - 0.00% Reach of Dallas vendor for ADA training of new hires.53193 - Misc Computer Services 15,137 12,104 (3,033) (20.04%) Miscellaneous Computer Services for Bus Ops.

Total_SERVICES 3,316,981 3,151,056 (165,925) (5.00%)54032 - Cleaning System 147,067 198,703 51,636 35.11% Soap solutions for vehicle and Shop Cleaning. Increase is for COVID-19 prevention - Sanitizer etc.54045 - Conditioned Based Maintenance 3,874,229 3,949,116 74,887 1.93% Bus scheduled PM and follow-on work performed. FY20 costs are on track to exceed budget. Parts costs have inc54055 - Corrective Based Maintenance 10,823,360 11,489,382 666,022 6.15% Bus repairs resultant from service calls. FY20 costs are on track to exceed budget. Parts costs have increased.54081 - Rebuilt Parts - Charge Backs (3,874,388) (4,518,912) (644,524) 16.64% Parts credits for Capital Projects (Repower) and rebuild orders. Debit is charged against 54055.54111 - Parts Equipment Repairs 294,124 305,274 11,150 3.79% Facility maintenance material purchases; lighting, hoses, paint.54130 - PCs and Other Comp Equip 12,588 12,588 - 0.00% PC and other Computer Equipment for Bus Ops.54131 - Computer Software 15,408 15,408 - 0.00% Computer Software for Bus Ops.54135 - Training Supplies & Equipment 13,752 13,752 0 0.00% Equipment and supplies to conduct training classes.54139 - Non-Standard Office Supplies 12,168 9,606 (2,562) (21.06%) Misc. printing; certificates from training classes, death certificates.54140 - Standard Office Supplies 35,112 35,685 573 1.63% Standard office supplies.54145 - Postage 10,079 10,082 3 0.03% Postage for grievance and other Bus Ops persnonnel business.54149 - Promotional Supplies 7,000 7,000 - 0.00% Promotional supplies/items for the Career Link Center54150 - Shop Tools & Equipment 135,600 144,244 8,644 6.37% Shops are in need of new floor fans for mechanics, consumables, goggles, waterproof knee pads.54152 - Safety Supplies & Equipment 32,261 32,712 451 1.40% First aid kit replenishment and safety supplies.54158 - Misc Shop Supplies 4,364 4,364 (0) (0.00%) Miscellanous Shop Supplies for the Bus Ops (Transportation) Divisions.54215 - BATTERY 199,165 199,165 (0) (0.00%) Batteries for Buses.54301 - Uniforms 1,472,004 1,331,217 (140,787) (9.56%) Bus, rail, transit center services employees uniforms.54310 - Maint Equip Allowance 211,387 211,387 - 0.00% Tools, Foul Weather Gear and Shoe Reimbursement per person.54315 - NRV Maintenance Contra Acct (120,000) (120,000) - 0.00% NRV Maintenance - Contractor pool car maintenance costs - Credit account.54401 - Warrant Credits - Bus (665,712) (491,272) 174,440 (26.20%) Bus material warranty credits. The warranty period for many of the new buses is coming to an end.54406 - Unidentified Efficiencies (1,739,077) - 1,739,077 (100.00%) Not budgeting - result of zero based budgeting.54431 - CNG Fuel 9,376,561 4,433,180 (4,943,381) (52.72%) Bus CNG fuel - New contract and less projected miles in 2021. Reduction of 14.95% estimated.54433 - Engine Oil 296,118 234,443 (61,675) (20.83%) Engine oil - lower costs resultant from less miles.54434 - Transmission Fluid 128,371 124,508 (3,863) (3.01%) Transmission oil - lower costs resultant from less miles.54435 - Antifreeze 136,404 119,231 (17,173) (12.59%) Antifreeze - lower costs resultant from less miles.54437 - NRV Fuel 1,382,357 1,382,357 - 0.00% Fuel purchases for non revenue vehicles.54440 - Tires and Tubes 1,947,355 875,811 (1,071,544) (55.03%) Tire leasing new contract with more favorable rate and less miles reduces cost.54441 - Tires and Tubes Installation 865,179 749,480 (115,699) (13.37%) Tire and tube installation costs. Cost reduction through new contract.

Total_MATERIALS & SUPPLIES 25,032,836 20,758,511 (4,274,325) (17.07%)

% Variance



Account



55005 - Power & Light - CNG Fueling Stations 576,603 483,770 (92,833) (16.10%) Electricity costs to operate (Compress NG) CNG stations reduced due to less miles.55006 - Power & Light - Electric Bus Charging Station 21,412 91,948 70,536 329.42% Electricity for Proterra bus. Peak surge cost increased per KWH from $0.06 to $0.16.55010 - Power & Light - Facilities 763,196 763,196 (0) (0.00%) Power and light for operational facilities.55022 - Phone - Cellular 96,984 113,852 16,868 17.39% Bus divisions, administrative, and transit center service employees phone services.55030 - Water and Sewer 258,452 252,229 (6,223) (2.41%) Water and sewer for operational facilities.55040 - Natural Gas - Facilities 231,753 195,000 (36,753) (15.86%) Natural gas for operational facility heating etc.

Total_UTILITIES 1,948,400 1,899,995 (48,405) (2.48%)56001 - PL and PD Recoveries (384,818) (411,554) (26,736) 6.95% Public Liability and Property Damage recoveries. Bus body and NRV accounts credited for body repair costs.

Total_CLAIMS & INSURANCE (384,818) (411,554) (26,736) 6.95%59032 - L & R - Other Equipment 6,504 2,496 (4,008) (61.62%) Leases and rentals - Account is used by NRV shop.59050 - Drivers Licenses 17,538 17,538 0 0.00% Driver license fees. Costs/Driver59051 - Vehicle Inspection/Reg Fees 10,416 10,416 - 0.00% Vehicle inspection/Registration fee. Annual expense/bus and NRV.59060 - Outside Training/Conference Registr 35,486 15,928 (19,558) (55.11%) Conferences that may require online fees for webinars. 59061 - In-House Training 98,091 98,091 - 0.00% Training conducted at facility or local destination.59065 - Travel - Business Meeting 82,386 - (82,386) (100.00%) Not budgeted.59070 - Recruiting 5,004 5,004 - 0.00% Funds to remain in the event recruiting becomes necessary.59075 - Incentive and Service Awards 140,916 - (140,916) (100.00%) Not budgeted.59076 - Employee Programs 238,789 12,000 (226,789) (94.97%) Budgeted amount of 12K is cable TV in breakrooms for operations, maintenance and admin buildings.59077 - Bus Rodeo 90,000 - (90,000) (100.00%) Not budgeted.59085 - Parking Fees and Tolls 392,016 392,066 50 0.01% Tolls and fees when DART NRV's driving through tollways and highways.59088 - Membership Dues 5,502 4,632 (870) (15.81%) Membership dues such as Toastmasters, COMTO, APTA, etc. for for administrative employees.59090 - Books/Periodicals/Subscript 6,942 6,663 (279) (4.02%) Books and periodicals for Transportation Education and Training.59095 - Business Meetings 15,752 9,512 (6,240) (39.61%) Required businees meeting expenses.59110 - Misc Charter Expenses 27,374 44,806 17,432 63.68% Mileage expenses for Community Special Events.59111 - Use of Private Vehicles 600 600 - 0.00% Dollars for employees using personal vehicles for DART business.59112 - Bad Debt Expense 996 - (996) (100.00%) Not budgeted.

Total_LEASE, RENTALS, TAXES & OTHER 1,174,312 619,752 (554,560) (47.22%)Total_Operating Expenses 215,090,984 195,594,377 (19,496,606) (9.06%)

% Variance



Account

Police Department

116


Finance Department







Presenter

Presentation Notes

Notes to be added.

117

The DART Police Department is charged with implementing strategies addressing crime, fare enforcement, emergency preparedness, and video surveillance for DART employees, customers, facilities, and vehicles throughout DART’s 700 square mile service area. The Vice President/Chief of Police and Emergency Management reports directly to the Executive Vice President/Chief Operations Officer.

Police Department

118

• Police Administration– Budget & Programs– Records– Planning & Special Events– Office of Professional Standards

• Police Telecommunications– CCTV Surveillance– Call takers

• Police Field Operations Patrol– Counter Terrorism & Special Operation

Police Department (Cont.)

119

• Police Fare Enforcement• Police Operations Support

– Criminal Investigations– Police Technology– Emergency Preparedness– Building and Services– Police Training– Special Services

o Hiring & Recruiting

Police Department (Cont.)

Police: FY 2021 Organizational Chart

Dallas Area Rapid Transit Police Organizational ChartFY2020


Chief of Police and Emergency Management

Manager Budget & Programs Office of Professional Standards SergeantOfficer Civilian

Deputy Chief/Operations Support

Manager Special Services

Emergency Preparedness

Specialists

Sergeant Security Awareness

Police Specialist Facility Access

Hiring & Recruiting Officer

BackgroundInvestigators

Lieutenant Watch Commander SergeantsCorporalsOfficers

Counter Terrorism & Special Operations

SergeantCorporal K9Officers K9Officers CTT

Assistant to Chief of Police

Lieutenant Investigations

Administrative Staff Officer

Supervisor Records Management

Police Representative



Police Specialists

Officers

Evidence Cust/Fingerprint

Specialist

Lead Records Coordinators Records Coordinators

Lieutenant Watch Commander SergeantsCorporals Officers

Lieutenant Watch Commander SergeantsCorporals Officers Lieutenant Watch Commander

SergeantsCorporalsOfficers

Lieutenant Watch Commander SergeantsCorporals Officers

Deputy Chief/Field Operations

Manager Emergency

Preparedness

Police Specialist

Manager Building and

Services

Lieutenant Watch Commander FEO Supervisors

Lead FEOFEOs

Lieutenant

Planning & Special Events Sergeant

Training

Communications

SeniorManager Public Safety

Manager Public Safety

CCTV Surveillance Officer

Public Technology Specialists

Police: FY 2021 Work Plan Zero Based Approach

123


Police Administration• Includes the Office of the Chief of Police• Develop and manage the Police budget

(Operating and Capital) and department procurement requests.

• Responsible for all Police Records: citations, incident and accident reports, trespass warning

• Plan and manage Special Events: State Fair, AAC and coordinated with cities for events affecting DART Services.

• Investigation of internal complaints


Reductions in overtime. 1 vacancy

Police Telecommunications• Receive and dispatch calls for Police services.• Monitor radio activity • Monitor all bus, rail, facility video and ELERTS

notifications• Communication link to other Police agencies in

emergencies


Overtime was increased due to vacancies in this area. 6 vacancies

124


Police Field Operations Patrol• Patrol DART’s service area and properties• Respond to calls for Police service• Investigate incidents, accidents and

crimes• Make arrests and issue citations• Assist the public• Interface with local Police agencies


Increase in overtime to cover special events and emergencies. 17 vacancies

Police Fare Enforcement• Inspect and Enforce customers fare on

DART transportation• Assist and Educate the public on DART’s

fare • Issue citation or warning for Fare Evasion• Conduct fare surveys


Reduction in overtime. 14 vacancies

125


Police Operations Support• Investigate DART Police crimes• Implement, manage and maintain Police

and Agency technology: in-car and body cameras, mobile data computers, CCTV on rail, bus, stations and facilities.

• Conduct emergency and security awareness training for employees, customers and first responders.

• Maintain Police vehicles, Police facility and issue Police equipment and uniforms.

• Conduct, track and report mandated and required training to State of Texas and DART.

• Conduct and coordinates with DART HR; testing, interviews and background investigations for DART Police potential hires.


Increase in overtime to cover special events. 1 vacancy

Police: FY 2021 Proposed Operating Budget



Summary – Police DepartmentThe DART Police Department’s FY2021 by is reduced by $2,401.• Small budget reductions were made in the following areas: uniforms, related

equipment and facility repair. Some training was reduced, but training is mandated forvarious state qualifications (firearms and investigations), some of which requires travel.

• Largest increase is $297,000 in overtime for Police Field Operations Patrol.• Total Police vacancies are 39 salaried positions. In progress for hire are 23 mission

critical positions: 16 Police Officers, 3 Fare Enforcement and 4 Camera Monitors.Remaining vacancies at 16.

F

Cost CenterFY 2020

Lawson BudgetFY 2021

Proposed Budget21 Proposed -

'20 Budget

328 – DART Police Administration 2,318,141 2,260,072 (58,069)

331 – DART Police Operations Support

4,961,641 4,811,281 (150,360)

332 – DART Police Telecommunications

1,960,153 2,018,464 58,311

333 – DART Police Field Operations Patrol

28,871,752 29,168,878 297,126

335 – DART Police Fare Enforcement

7,560,552 7,411,143 (149,409)

155 – DART Police Department 45,672,239 45,669,838 (2,401)


Budget BY Cost CenterPolice Department

Budget_Year FY 2021Cost_Center 155 - DART Police - Dept

FY 2021FY 2020

Lawson BudgetProposed

Budget21 Proposed -

'20 Budget Justification51230 - Admin - Salaries and Wages 27,373,197 27,128,524 (244,672) Salaries for 429 employees in the Police Department51233 - Admin - Overtime 855,000 890,000 35,000 Overtime to cover special events and support working patrol to meet the 100% coverage.51234 - Part-Time/Temporary help 137,600 126,800 (10,800) Summer Interns: college and high school; background investigators, call takers and camera monitors 51235 - Admin - Turnover Savings (1,180,098) (821,979) 358,119 Projected saving from vacancies51240 - Salary Adjustments-Budget Only 254,920 235,560 (19,360) Certification pay for Police Officers and Telecommunicator

Total_Administrative Payroll 27,440,619 27,558,905 118,286 Total_SALARIES & WAGES 27,440,619 27,558,905 118,286

52999 - Benefits Allocation 13,512,215 13,467,194 (45,021) Calculated benefits to cover salariesTotal_BENEFITS 13,512,215 13,467,194 (45,021)

53015 - Security Services - Admin 750,000 750,000 - Security Guards to cover the DART administrative facilities: HQ, board days, CROF, East Dallas, etc.53016 - Security Services - O&M 300,000 300,000 - Security Guards to cover DART revenue collection53017 - Security Services - Pass Facs 1,920,000 1,920,000 - Security Guards to cover Rail platforms and trains53025 - Equip. Repair/Maint Services 18,000 12,000 (6,000) Repair of police issued equipment: police badges, boot resole, flash lights, chargers, cameras, monitors, etc.53029 - Non Rev Veh Maint Services 90,000 90,000 - Police Motorcycle maintenance and repair53065 - Facility Repair & Maint Svcs 39,000 35,600 (3,400) DART Police HQ and bull pen; access system or survaillance repair at a DART facility is covered with these funds.53152 - Pre Employment Testing 36,000 36,000 - Psychological, polygraph and police testing service and materials53153 - Background Verification Serv 1,200 1,200 - Finger printing services for new hires53158 - Consulting Services 66,000 66,000 - Police promotions Assessment Center, Forensic and SANE (sexual assault nurse examiner) testing performed for cases53180 - Temporary Help - 20,000 20,000 Off-duty Police Officers that help work the State Fair53185 - Hardware Maint Services 60,000 60,000 - Video servers, CCTV equipment and police technology hardware 53186 - Software License/Maintenance Fees 346,500 335,000 (11,500) Softwares: NetMotion, Ready Ops, AppSpace; Southern Software (Police RMS, CAD, Quartermaster), Telestaff, etc.53194 - Communications Maint Services 101,500 43,200 (58,300) Cable service for the police facility and ELERTS; Internet for dispatch to view video cameras

Total_SERVICES 3,728,200 3,669,000 (59,200) 54130 - PCs and Other Comp Equip 10,000 8,000 (2,000) Funds to replace old monitors, computers or any DART IT equipment54134 - Office Furniture & Equipment - 5,000 5,000 Furniture for Police HQ; replace broken tables and chairs54140 - Standard Office Supplies 84,456 83,655 (801) Office supplies for the department; this is a Budget calculation per person54158 - Misc Shop Supplies 59,999 62,833 2,834 Supplies like voice recorder microphones, clips for body camera, gloves, masks, first-aid material, traffic cones, flares, batteries, water, cabels and wire etc. 54303 - Police Equipment 213,000 213,000 - Police issued equipment: uniforms, rain gear, gun, ammunition, belts, flashlight, vest, body armor, baton, etc.

Total_MATERIALS & SUPPLIES 367,455 372,488 5,033 55022 - Phone - Cellular 256,000 140,000 (116,000) All DART issued cell phones and SIM cards for police car cameras and trains55023 - Phone - Computer Data Lines - 150,000 150,000 SIM cards for CCTV in buses and stations

Total_UTILITIES 256,000 290,000 34,000 59060 - Outside Training/Conference Registr 57,600 52,500 (5,100) Mandated Police training to include Police Academy, firearms qualifications and Investigator training59065 - Travel - Business Meeting 70,800 41,000 (29,800) Travel for Police training59070 - Recruiting 33,000 30,000 (3,000) Registration for job fairs, online recruiting services, advertisements 59075 - Incentive and Service Awards 13,000 13,000 0 Trophies and award for employees; Police Memorial; National Night Out59076 - Employee Programs 2,400 3,000 600 Thanksgiving Dinner59088 - Membership Dues 7,450 7,200 (250) Chief's membership dues for Texas and International Police Chiefs associations, ILEA, PERF59090 - Books/Periodicals/Subscript 3,000 3,000 - Law books 59095 - Business Meetings 5,500 - (5,500) 59113 - Other Miscellaneous 19,000 12,551 (6,449) Used for a purchase that does not fit another category, but is needed: frames for certificates, water hose, portable fan for training, heater for qualifications, etc.59116 - Detention Services 156,000 150,000 (6,000) Jail services fee paid to the county for people that are arrested by DART Police

Total_LEASE, RENTALS, TAXES & OTHER 367,750 312,251 (55,499) Total Operating Expenses 45 672 239 45 669 838 (2 401)

Dallas Area Rapid Transit

155 - DART Police - DeptBudget Overview

FY 2021 Proposed Operating Budget