g4s
DESCRIPTION
Company profile of G4sTRANSCRIPT
G4S Facility Services (India) Pvt. Ltd.
Company Profile
2010
Contents:
� Introduction
☺☺☺☺Background
☺☺☺☺Range of Services
☺☺☺☺Esteemed Client
☺☺☺☺Operations in India
� Why G4S Facility?
� Quality, Expertise & Strength
� Contact Details
G4S Facility Services is a division of
G4S, India.
G4S with its headquarters in London,
has operations in more than 140
countries throughout the world &
employee strength of over 5,00,000
people. The organization has a
comprehensive range of security &Introduction Introduction comprehensive range of security &
related services, which includes
Facility Management, Guarding,
Security Systems & Products, Cash
Services, Ambulance Services; Fire
fighting, Recruitment & Training.
G4S Facility Services is a world class
Facility Management Company
committed to Total Quality Service.
G4S Facility is the member of
International Facility Management
Association (IFMA), International
Sanitary Supply Association (ISSA),
Association of Indian Cleaning
Industry (AICI) and also certified by
ISO 9001:2008 for its range of
services.
Introduction Introduction
Range of ServicesRange of Services
Comprehensive
Cleaning :
• Manpower
• Machinery
• Materials
Comprehensive
Cleaning :
• Manpower
• Machinery
• Materials
Housekeeping Services
Housekeeping Services
Chauffeur
Attendants
Chauffeur
Attendants
Valet Services
Chauffeur Services
Chauffeur Services
Receptionists
Office Support
Receptionists
Office Support
Secretaries
Corporate Services
Corporate Services
Electricians
Plumbers
Electricians
Plumbers
Carpenters
Maintenance Services
Maintenance Services
Gardening
Pest Control
Gardening
Pest Control
Related Services
Related Services
Installation of Meters
Replacement of
Meters
Installation of Meters
Replacement of
Meters
Meter Reading Services
Meter Reading Services
Integrated Facility Services
Comprehensive
Cleaning :
• Manpower
• Machinery
• Materials
Comprehensive
Cleaning :
• Manpower
• Machinery
• Materials
Housekeeping Services
Housekeeping Services
Chauffeur
Attendants
Chauffeur
Attendants
Valet Services
Chauffeur Services
Chauffeur Services
Receptionists
Office Support
Receptionists
Office Support
Secretaries
Corporate Services
Corporate Services
Electricians
Plumbers
Electricians
Plumbers
Carpenters
Maintenance Services
Maintenance Services
Gardening
Pest Control
Gardening
Pest Control
Related Services
Related Services
Installation of Meters
Replacement of
Meters
Installation of Meters
Replacement of
Meters
Meter Reading Services
Meter Reading Services
Integrated Facility Services
• Materials
Hospitality Services:
• Canteen
Management
• Pantry
Management
• Guest House
Management
General Services
• Road Cleaning
• Beach Cleaning
• Materials
Hospitality Services:
• Canteen
Management
• Pantry
Management
• Guest House
Management
General Services
• Road Cleaning
• Beach Cleaning
Valet Services
Vehicle
Management
Valet Services
Vehicle
Management
Secretaries
Dispatch Riders
Front Office
Back Office Support
Caretakers
Secretaries
Dispatch Riders
Front Office
Back Office Support
Caretakers
Carpenters
Painters
Lift Operators
Genset Operators
Carpenters
Painters
Lift Operators
Genset Operators
Carpet
Shampooing
Chair Shampooing
Document Storage
Carpet
Shampooing
Chair Shampooing
Document Storage
Meter Reading
Bill Distribution
Energy Auditing
Meter Reading
Bill Distribution
Energy Auditing
• Materials
Hospitality Services:
• Canteen
Management
• Pantry
Management
• Guest House
Management
General Services
• Road Cleaning
• Beach Cleaning
• Materials
Hospitality Services:
• Canteen
Management
• Pantry
Management
• Guest House
Management
General Services
• Road Cleaning
• Beach Cleaning
Valet Services
Vehicle
Management
Valet Services
Vehicle
Management
Secretaries
Dispatch Riders
Front Office
Back Office Support
Caretakers
Secretaries
Dispatch Riders
Front Office
Back Office Support
Caretakers
Carpenters
Painters
Lift Operators
Genset Operators
Carpenters
Painters
Lift Operators
Genset Operators
Carpet
Shampooing
Chair Shampooing
Document Storage
Carpet
Shampooing
Chair Shampooing
Document Storage
Meter Reading
Bill Distribution
Energy Auditing
Meter Reading
Bill Distribution
Energy Auditing
Housekeeping Housekeeping
ServicesServices
Housekeeping Services division is responsible for the upkeep of offices,
hospitals, pubs, hotels, cineplexes, IT Parks, Airports, Libraries, and
industrial units. Services rendered include daily cleaning, vacuuming,
trash removal, floor care, restroom cleaning, and interior glass
cleaning of premises.
Comprehensive Cleaning Solutions by providing:
� Manpower
Housekeeping ServicesHousekeeping Services
� Manpower
� Machines
� Janitorial Supplies (chemicals & tools)
Hospitality Services by providing:
� Canteen Management
� Pantry management at Offices and Factories
� Guest House Management
General Cleaning Services by providing:
� Road Cleaning Services
� Beach Cleaning Services
The company offers a one stop solution to all housekeeping needs. Our
trained manpower with sophisticated equipment consistently delivers way
ahead of our clients expectation in terms of quality upkeep.
Chauffeur ServicesChauffeur Services
In India the car rental Industry is still predominantly chauffeur driven as
compared to the International scenario where almost all car rentals are
self driven. Also branded car rentals are relatively new in India, where
unorganized taxi operators are doing more than 90% of business. In
order to ensure customer satisfaction and customer loyalty, the branded
car rental companies have to provide Total Quality Service. This means
the car has to be totally reliable and comfortable and the chauffeurs have
Chauffeur ServicesChauffeur Services
the car has to be totally reliable and comfortable and the chauffeurs have
to be highly trained, fluent in English and other local Languages,
Courteous and Cooperative.
It is in this context, that the chauffeurs provided by G4S Facility
Services are absolutely indispensable. Our stringent selection procedure
covers all aspects profiled by the clients. After selection a short training
capsule, covering mainly etiquettes and customer relations, is conducted
before the chauffeur is deployed, under supervision
Corporate ServicesCorporate Services
G4S Facility Services (India) Pvt. Ltd provide well trained and
experienced staff for corporate offices as well as factories and other
industrial setups. These range from providing general assistance services
like Frontdesk Staff to Technical Assistance in terms of Computer and
Telephone Operators. In the present scenario where each employee
represents the company culture, our sophisticated, well trained and
experienced staff proves to be an invaluable asset to our Corporate Clients.
Corporate ServicesCorporate Services
experienced staff proves to be an invaluable asset to our Corporate Clients.
In order to facilitate Corporate Sectors and organisations G4S Facility
Services provide:
Courier Boys Receptionists Secretaries
Computer Operators Office Assistants Telephone Operators
Data Entry Operator Peons Store Incharges, Etc.
G4S Facility Services therefore provide unique solutions to the Corporate
world by taking over the burden of recruitment, training and supervision of
support staff and enable the clients to concentrate on their core business
activities. Our well trained and smartly uniformed personnel not only
enhance the image of an organisation but also contribute towards a
professional work environment.
Maintenance Maintenance
ServicesServices
The Maintenance Division provides service all year round, covering all aspects of
building and maintenance whether commercial or domestic. All maintenance operatives
are directly employed by the company. Each operative is provided with all wear corporate
clothing to ensure that they are easily recognizable by our clients. Maintenance operatives
are controlled by office based controllers to ensure that all call outs are attended to within
a stipulated time.
Maintenance of premises and installations is, more than ever, an operational and financial
Maintenance ServicesMaintenance Services
Maintenance of premises and installations is, more than ever, an operational and financial
challenge for companies. With its unique and personalized approach, G4S Facility
Services offer advantageous solutions whatever your environment needs
� Preventive Maintenance
� Heating / Ventilation / Air Conditioning (HVAC) Management
� Moves & Rearrangements
� Infrastructure Services
� Plumbing &Carpentry
� Electrical Services
Inside and out, top to bottom, our custodial staff and landscape technicians consistently
care for your facility and premises. G4S Facility Services (India) personnel are at your
service to handle staff moves and rearrangements, from office jobs to relocations. Our
flexible workforce arrangements adjust to the demands of your business, allowing you to
be prepared for any situation - special events, complex office moves, expansions, etc. -
without the overhead of dedicated staff for the same.
Related ServicesRelated Services
Related Services Related Services
Apart from the Housekeeping Services, G4S Facility Services has vast
experience to take care & maintenance of the Interiors & Exteriors of the
premises and other valuables.
Related Services include:
� Floor care such as buffing & refinishing
� Gardening
� Pest Control Services
� Window Cleaning / Façade Cleaning
� Carpet / Upholstery shampooing
� Spring Cleaning
� Mobile Cleaning
Meter Reading Meter Reading
ServicesServices
Consequent to the privatisation of power distribution and billing
systems, Meter installation/ reading and distribution of bills, G4S
Facility Services has created the necessary infrastructure. This carries
with it rich experience of installing, maintaining and reading the
electricity meters (domestic & commercial).
Meter Reading ServicesMeter Reading Services
Unique Features:
� Meter Installation
� Meter Reading
� Energy Auditing
� Bill Distribution
� Installation of MCB's
Embassies / International Organizations:� DFID INDIA
� British High Commission
� UNICEF
� European Union Commission
� United Nation World Food Programme
� Institute of Rural Research and Development
Public/ Government Organizations:� Bangalore Airport Authority of India
� Bharat Petroleum
� ONGC
� Gail India Ltd.
� New Delhi Power Ltd.
� National Highway Authority of India
� NTPCEsteemed ClientsEsteemed Clients
� NTPC
� Delhi High Court
Banks / Finance / Insurance Organizations:� Bank of America
� Citicorp Finance Ltd.
� GE Money Financial Services Ltd.
� Citi Financial Consumer Finance Ltd.
� ICICI Bank Ltd.
� Kotak Mahindra Bank Ltd.
� HSBC Ltd.
� HDFC Bank Ltd.
� UTI Bank Ltd.
� The Vysya Bank Ltd. – Hyderabad
� Fullerton India Credit Corporation Ltd.
� Bajaj Auto Finance Ltd.
� Western Union Services Pvt. Ltd.
� Cholamandalam DBS Finance Ltd.
� HDFC Standard Life Insurance Company Ltd.
� Yes Bank Ltd.
� Development Credit Bank Ltd.
Esteemed ClientsEsteemed Clients
Banks / Finance / Insurance Organizations:� Kotak Mahindra Old mutual Life Insurance Ltd.
� Tata AIG General Insurance Co. Ltd.
� Reliance Life Insurance Pvt. Ltd.
� Bajaj Allianz General Insurance Ltd.
Educational Institutions:� Manipal Universal
� Ryan International Pvt. Ltd.
� DAV Public School – BBSR
� Delhi Public School – Delhi
� India Institute of Technology - Chennai
� Ballgung Siksha Sadan - Kolkata
Multinational Companies:� Sony India Ltd.
Esteemed ClientsEsteemed Clients� Sony India Ltd.
� Wipro Infotech
�Apple Computers ltd.
� Tata Consultancy Services
� ITC Ltd.
� Fedex Ltd.
� Lenovo India Ltd.
Hotels / Restaurants / Guest Houses:� Manipal Universal – Guest House
� Vodafone – Guest Houses
� Ananda Spa – Tehri – Garhwal (Uttranchal)
� IXIA – Kolkata
� Idea Cellular - BBSR
� Hotel Ista - Amritsar
Hospitals & Medical Institutes:� Sree Chitra Instt. Of Medical Science & Tech.
�Ayurvedic Chikitsa & Research Clinic
� Sadhu Vaswani Medical Center
� The Apollo Clinic - Noida
� Max Health Care
Esteemed ClientsEsteemed Clients
Industrial Units:� Daimond Power Infrastructure Limited
� Woodword Governer India
� International Tractors Ltd.
� Pepsico India Holdings-Chennai
� Saint Gobain Glass Ltd.
� FIAT India Pvt. Ltd. (New Holland Tractors)
� International Flavors & Fragrance India Ltd.
� Bhoruka Aluminum Ltd. – Bangalore
Rent A Car Companies:� AVIS India Ltd.
� International Travel House Pvt. Ltd.
� Lease Plan Fleet Management Ltd.
� Maruti Udyog LimitedEsteemed ClientsEsteemed Clients� ALD Automotive Pvt. Ltd.
� Arwal India Ltd.
Others:� Sri Sai Bhakta Samaj
� Bharti Cellular Ltd.
� Software Technology Park of India
� Titan Industries Ltd.
� ST Microelectronic Pvt. Ltd.
� Discovery Communication
� Naukri .Com
� Mata Vaishno Devi
� Shopper Stop.
� Bajaj Probiking Ltd.
� Canon India Ltd.
� HCL Automation Pvt. Ltd.
� Tata Steel Ltd.
� Ethihad Airways
� TCS -Passport Sewa Project
� Torrent Power Ltd.
and many more…..
Esteemed ClientsEsteemed Clients
G4S Facility Services operates all over the country through its 4
Regional and 37 Branch offices and covers more than 120 cities
nationally.
North North REGIONAL OFFICE – NOIDA
Our
Presence
WestWestREGIONAL OFFICE – MUMBAI
EastEastREGIONAL OFFICE – KOLKATA
BRANCH OFFICES
Kolkata
Ranchi
Guwahati
Bhubaneshwer
Patna
Hoogly
Hawrah
REGIONAL OFFICE – NOIDA
BRANCH OFFICES
Delhi – 1 (Rajendra Place)
Delhi – 2 (Lawrence Road)
Noida, Gurgaon
Lucknow, Chandigarh
Jaipur, Indore
Muradabad, Patiala
Bijnor, Bhatinda
Amritsar, Jalandhar
Ludhiana
REGIONAL OFFICE – MUMBAI
BRANCH OFFICES
Mumbai
Pune
Ahmedabad
Nasik
SouthSouthREGIONAL OFFICE – CHENNAI
BRANCH OFFICES
Chennai
Coimbatore
Hyderabad
Bangalore - I
Bangalore - II
Pondicherry
Cochin
Trivandrum
Calicut
Madurai
Vijaywada
Why G4S Facility? Why G4S Facility?
Why G4S Facility?Why G4S Facility?
Advantages to the client: -
� A multinational.
� Client has a comfort factor of better systems and coordination.
� In present scenario Client is the principal Employer but when associated
with G4S Facility Services due to their existing infrastructure they
are in a position to coordinate with various Govt. Agencies moreare in a position to coordinate with various Govt. Agencies more
effectively.
� Liabilities if any are of G4S Facility Services from the time of
agreement.
� All are employees of G4S Facility Services. This gives a comfort factor
that they cannot claim permanency with the Client.
� Being a professional company the outcome of service is better than local
contractors.
� G4S Facility Services is a recognized company in terms of meeting
customer expectations and employees' satisfaction.
� Vetting and verification of all the employees.
To satisfy the client with regard to better reliability and quality, the following
procedures are followed:
� Identify / understand the requirements of the client in detail.
� Work out a cost effective solution for the need.
� Deploy trained and motivated personnel to perform the task swiftly as per the
requirements.
Why G4S Facility?Why G4S Facility?
requirements.
� Use equipments and user friendly materials to improve productivity of the personnel.
� Provide backup support and regular supervision to ensure that the work is carried out in
the given time frame and the desired quality is maintained by applying appropriate and
cost effective methods.
� Organize refresher training capsules for the personnel from time to time.
� Customer feedback from time to time.
�Act upon the critical issues.
PROVIDE QUALITY SERVICE & ENSURE A SATISFIED CUSTOMER.
G4S Facility Services is a world class Facility Management
Company committed to Total Quality Service.
G4S Facility is an ISO 9001:2008 certified company and is the
the members of:-
Quality, Expertise & StrengthQuality, Expertise & Strength
S. No. Name of the Certification
01.International Facility Management
01.International Facility Management
Association (IFMA)
02.International Sanitary Supply
Association (ISSA)
03.Association of Indian Cleaning
Industry (AICI)
Contact Us
G4S Facility Services (India) Pvt. Ltd.“Panchwati”, Plot – 82-A, Sector – 18
Gurgaon – 122 016 (Haryana)
India
Phone No. - + 91 – 124 – 239 8888
Fax No. - + 91 – 124 – 239 7130
Web: - www.g4s.in
With utmost respect to Human Values, we promise to serve
our Customers with Integrity, through Innovation and
provide Value for Money Solutions.