gaining competitive edge with superior application performance
DESCRIPTION
speaker's slides for MIG BankTech SummitTRANSCRIPT
Gaining competitive edge with superior application performance
Mr Koh Eng Kiong
Regional Director, Compuware Asia Pacific Pte Ltd
1
Welcome to the Age of the Customer
Your Apps, Your Brand
Applications Have Never Been More Complex
Edge Cloud Data Center
4 Trends Driving the New Generation of APMComplexity Accelerating
Edge, Cloud, and Data Center
Edge Cloud Data Center
User Expectations IncreasingUsers Want it All
AVAILABILITY
USER EXPERIENCE
SMARTPHONES
TABLETS
SPEED
A New Financial RealityDoing More With Less
Demands
Resources
Business Demands RiseDriving Competitive Advantage
Edge Cloud Data Center
Challenges With Current APM Alternatives Data Smog Complexity
Limited Visibility
Dev QA Ops Mainframe
Siloed Tools/Poor Collaboration
The Answer…A New Generation of APM
Poor service performance is not an option!
Employee ProductivityLoss of RevenueCustomer RetentionBrand/Company Image
Performance is in the eyes of the user
9
What’s the PROBLEM?
Traditional APM Is Limited
Service Performance delivered by IT only matters if measured from an end-user perspective… but in reality….
Challenges for IT operations
64%of IT service issues are
discovered by end users
Source: Forrester study commissioned by Compuware Source: Forrester study commissioned by Compuware
72%say it is challenging to understand
business impact of IT issues
… IT is driving in the fog!
Challenges for IT operations
We don’t know about performance issues until
end users tell us.
BUT
They don’t even always tell us!
440,000customers
Source: Gartner2,
000,
000
cust
omer
s
Positiveexperience
78%
Complain2%
Do notcomplain
98%
Poorexperience
22%
That’s why we need end-user perspective approach!
Why is this disconnect ?
14:00 15:00 16:00
17:00
8:00 9:00 10:00
Network
Web
Middleware
App server
Mainframe
Database
Loan application
For the customer
13:0011:00 12:00
virtualization
thin client
SO
A
SaaS
legacy modernization
All my lightsare green!
All my lightsare green!
All my lightsare green!
All my lightsare green!
End-user Perspective
NW team Apps team
Server team MF team
The systemis slow!
For IT
cloud
Because traditional monitoring does not help!
14:00 15:00 16:00 17:008:00 9:00 10:00
Loan application
13:0011:00 12:00
virtualization
thin client
SO
A
SaaS
legacy modernization
End-user Perspective
The only perspective that really matters!
End-user experience monitoring is
particularly central to the APM process
Gartner
cloud
Network
Web
Middleware
App server
Mainframe
Database
Five Pillars of New-generation APM
24/7 Transaction
Management
Performance Analytics
End-user Perspective
Lifecycle by Design
Rapid Time to Value
Real Life Stories
Real Life Stories
AIRLINE INTERMITTENT AVAILABILITY
Proactive monitoring
ONLINE BANKING MOBILE APPS
Understand your 3rd party content Provider
Application
Compuware APM: Driven by End-User Experience
Backbone• Synthetic
monitoring• Load testing
Last Mile• Synthetic monitoring
• Load testing
Enterprise• Synthetic
monitoring• Broad view of end-user experience and
multi-tier transactions (real-user monitoring)
Data Center and Cloud
XML/SOAP
http SQL TCIP/IP
150,000+ consumer- grade desktops
168+ countries
2,500+ISPs
Major mobile carriers around the globe
All tiers, all transactions, all users
Private agents
Private Last Mile
Browsers
Mobile apps
150+ enterprise-grade nodes
Data centers and cloud providers
Real Users• User
experiencemanagement
Deep analysis
Application
Browsers
Mobile apps
Compuware APM: Driven by End-User Experience
C/C++
Private agents
Private Last Mile
150,000+ consumer- grade desktops
168+ countries
2,500+ISPs
Major mobile carriers around the globe
Backbone• Synthetic
monitoring• Load testing
Last Mile• Synthetic monitoring
• Load testing
Enterprise• Synthetic
monitoring• Broad view of end-user experience and
multi-tier transactions (real-user monitoring)
Data Center and Cloud
• Deep application transaction management
All tiers, all transactions, all users
150+ enterprise-grade nodes
Data centers and cloud providers
PurePath
Real Users• User
experiencemanagement
Real Life Stories
CREDIT CARD PAYMENT GATEWAY
Breaking down a problem into actionable pieces
LOAD TEST ON LOAN ORIGINATION SYSTEM
Validate the Vendors
Who Uses Compuware?
21
Media Entertainment
Financial Services High Tech Retail Travel Governme
ntTelco
State of Michigan
Service Providers
2,000 Enterprise customers
2,000 SMB
customers
12 of the top 20
visited US sites
22
Media & Education
Government Financial Services
Telecoms Retail & Travel
Others
Who uses Compuware
*Confidential
Search EngineChipset Inside
Cloud Sales Automation
Virtualization
Application Performance
Why Compuware?
Thank you!Visit our booth for a demo session
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