Monday 14th November 2011

GalleyFM TodayNovember 2011 THE REAL STORY FOR CABIN CREW ISSUE 7

Incredible!!! GalleyFM reports an unbelievable finale to a truly

extraordinary week - with enough energy pulsing through the Gala

Awards evening to run a power station!

During the last day, everyone had huge fun at the Product

Enlightenment sessions run by Coty, Mars and Portfolio Partners.

Meanwhile, Hamish Taylor proved to be a wonderfully entertaining

and inspiring management speaker.

After lunch the excitement was palpably building towards the

fabulous night of celebrations and we weren’t disappointed. The

room looked sensational and the awarding of the stunning crystal

trophies was greeted with deafening roars of delight. What an

enormous pleasure it was to take part in what must be the world’s

most joyous awards event. The World’s Greatest Selling Cabin Crew

sure know how to party!

Special report from

www.galleyfm.com

The World’s Greatest Selling Cabin CrewSouvenir Edition

Let’s toast the winners of this year’s most prestigious awards who were :-

Inflight Sales Person of the Year

Gold - Sakhile Ndaba - South African Airways

Silver - Sandra Ellis - bmibaby

Bronze - Sarah Ward - easyJet

Let’s toast the winners of this year’s most prestigious

Sandra Ellis - BMI Baby; Sakhile Ndaba - South African Airways; Sarah Ward - Easyjet

ISPY 2011 - The Winners

Bronze - Sarah Ward - easyJet

The level of service at the ISPY 2011 event knocked previous year’s into a cocked hat. Guy, Jon, Hugo and the rest of the team at the Hilton-Brighton did a terrific job in looking after everyone’s needs and foibles. And they did it with constant good grace and efficiency. Bravo to them all.

We want to thank all the good people who sent in their lovely photos of ISPY to GalleyFM. We hope you enjoyed them as much as we did! After much deliberation and cogitation we have decided which pic should be crowned ‘Pic of The Week’. It was a tough job but someone had to do it...

All photos will be posted on GalleyFM.com for you to browse and download at your leisure.

GalleyFM caught up with Christine at the close of ISPY who said “What a week of pure, honest hard work and sheer, top-drawer fun and entertainment! It is such a huge honour to host the World’s Greatest Selling Cabin Crew and to try and help each and every one of you to Be The Best You Can Be. I hope you all enjoyed the week as much as I did

and I would like to once again thank you all for coming and to wish you the very best of luck, health and happiness in the exciting years that lie ahead. I would also like to give my hugest thanks to our sponsors, my team, the trainers, the ambassadors and all who made this year’s ISPY the best ever. God bless and love to you all.”

See all your pics at GalleyFM.com

ISPY 2011 - Category Winners

A message from the Queen of ISPY

The Hilton Comes Up Trumps What happens next?

Pic of the Week

Thank You Everyone

We want to thank all the good people who sent in their lovely

Pic of the WeekPic of the Week

Thank You EveryoneThank You EveryoneThank You EveryoneThank You EveryoneThank You EveryoneThank You EveryoneThank You EveryoneThank You EveryoneThank You EveryoneThank You Everyone

The Hilton Comes Up TrumpsThe Hilton Comes Up TrumpsThe Hilton Comes Up TrumpsThe Hilton Comes Up Trumps

and I would like to once again thank you all

Effective use of Product Knowledge

Gold - Katie Windsor - Thomson Airways Silver - Helen Friberg - Gulf Air Bronze - Melissa Jansen Van Rensburg - South African Airways

Sales Generating PAGold - Raynard Khor - Cathay Pacific Silver - Phil Towns - Easyjet Bronze - Wojciech Grudkowski- LOT Polish Airlines

Product MerchandisingGold - Runo Nganga - Kenya Airways Silver - Peggy Ho - Cathay Pacific Bronze - Kirsi Juutilainen - Finnair

Selling with EI/Maximising Sales TechniquesGold - Susanne Gier - Condor Silver - Oleg Homickis - airBaltic Bronze - Haidy Kartoredjo - Surinam Airways

Team AwardGold - Nicola Rea and Kevin Carruthers - Aer Arann Silver - Hayley Jones and Pam Oliver - Flybe Bronze - Dimitry Jean Baptiste and Daniel Nalbandian - Air Canada

ISPY Dragons’ Den Winner - Aer Lingus

Airline of the YearWinner - Thomas Cook Airlines UK

Supplier & Product Award CafeWinner - Mars

Supplier & Product Award BoutiqueWinner - Coty

Ray Martin - Act of Kindness AwardWinner - Steve Brennan - Thomson Airways

easy does it!

Jon Allan

Keep an eye on the IPSY website (www.ispy-international.com) and request to join our Facebook page (ISPY Crew 2011 ) for more news and follow-ups... plus a gallery of selected photos. If you would like to receive a copy of the Post Event Supplement and/or the DVD featuring a 30 minute resume´ of the week, please send your details to Helen Cook (helen@trtuk.com ). We are told that Christine and her marvellous team are already making a start on the next ISPY event which is pencilled in for January 2013, and possibly returning to Brighton. More news to follow in due course.