garantierte serviceverfügbarkeit in einer hybriden it...use case demo –2 personas hpe operations...
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Garantierte Serviceverfügbarkeit in einer hybriden IT
Klaus Holthaus, Eduard SpiegelPresales Consultants, HPE Software
2. März 2016
Are you getting that mobile moment?
- End users satisfied
- Business flourishes
- Full insight and control
- Systems healthy
- Ops staff smiling
… or are you getting the headache?
- Poor user experience
- Didn’t even know about it
- Business impaired
- A CPU’s boiling, should we care?
- Just data, no information
- No insight, no solution
- Ops staff calling in sick …
IT Operations Management solutions
Automation
solutions
Intelligently drive efficiency across
the virtualized data center
Transform
solutions
Modernize customer
experience for cloud native and
traditional applications
Orchestration
solutions
Increase speed of delivery
in a heterogeneous, hybrid
cloud environment.
Data Center Automation
Operations Bridge
Service Management Automation
Cloud Orchestration
Service Broker
User Experience
Management
Transform the User Experience + Automate Operations Mgmt
Network, server and storage infrastructureWeb and mobile end users
Get insight
into the
end user
experience
Turn operational data
into actionable insights
Infrastructure monitoring and logging
HPE AppPulse
HPE Operations Bridge
Ensure you are efficiently providing the service availability and quality your business demands!
Use case demo – 2 personas
HPE Operations Bridge:Umbrella event management
HPE AppPulse Mobile: UX visualization, focus,
triage
IT Operations staff
Mobile SME / LOB
Central Event ManagementITSM ConnectionAuto RemediationKPIs, Reports
Real Device / User MonitoringUser / Device BehaviorCrashes / Errors / ResourcesApp Response Time
Mary
Paul
Get insight into the end user experience
It is a hybrid worldBe all knowing. Monitor services instantly from the perspective of your end-user
CloudMobile WebTraditional
Proactive User Experience Monitoring
Reduce MTTR
Ensure app revenue
Prevent outages
Lower IT support costs
HPE Application Performance Management
Synthetic
Monitoring
Real-user
Monitoring
Mobile App
Monitoring
Deep Dive
Diagnosis
Reporting, SLA compliance, real-time dashboards, anomaly detection
Integration with
event/incident mgmt
SaaS or on-premise
deployment
Synergies with load and
performance testing
HPE AppPulseUser experience transformation with an integrated SaaS solution
DB, back-end
Mobile users
App server
Web usersInternal
users
HPE AppPulse Mobile• Real users
• Mobile apps
• Performance, stability,
resources
HPE AppPulse Active• Synthetic measurements
• Performance, availability
• Public (HPE SaaS) and/or
private monitor locations
HPE AppPulse Trace *• Drill from end user transactions
• Pinpoint root-causes for issues
• In application code and log files
• Auto-injected browser monitoring
* currently in beta
HPE AppPulse Mobile
Measure what matters
Errors
Crashes
UI response time
Launch time Cellular data usage
Battery usageUser behavior
Thread/HTTP breakdown
No code
changes or tags
Quick time to value –
HPE SaaS
Integrate with AppPulse Trace,
HPE APM/BSM, OpsBridge
In context of user
actions and devices
Use case demo – 2 personas
HPE Operations Bridge:Umbrella event management
HPE AppPulse Mobile: UX visualization, focus,
triage
IT Operations staff
Mobile SME / LOB
Central Event ManagementITSM ConnectionAuto RemediationKPIs, Reports
Real Device / User MonitoringUser / Device BehaviorCrashes / Errors / ResourcesApp Response Time
Mary
Paul
Mary
Turn operational data into actionable insights
Too many war rooms—triage is slow
Too many tools cause fragmented visibility
Lack of business context
No automation
IT as a cost function
Automated analytics
Single-pane-of-glassacross IT landscape
Strategic data for business
Automated remediation
IT as a strategic partner
Transform IT operations by bridging traditional and new
Sense
AnalyzeAdapt
BigData
Sense, Analyze, Adapt with HPE Operations Bridge
Data Collection (add ons)Agents, agentless, Management Packs, 3rd-Party Connectors, NNMI, SOM
Operations Manager i
Event and PerformanceManagement
Operations Analytics
Log, Event, Metrics Analytics
Operations Bridge
Reporter
Cross-Domain Reporting
Operations Orchestration
Workflow & Run Book Execution
Big Data Analytics
Business Value Dashboard
NEW
AdaptVisualize and report on
IT status, predict
anomalies, trigger
automated remediation
and orchestrate
IT processes
AnalyzeAll IT data over all domains
SenseThe state of IT and its
impact on the business
15
What is HPE Operations Manager i?
– Unified Management across services, infrastructure and applications
– Consolidated event and performance management
– Real-time Dashboard and cross-domain reporting of IT and business KPIs
– A 3rd-party data integrator for 110+ technologies & tools
– Virtualization and Cloud-ready spanning from traditional to hybrid cloud IT environments
– Closed Loop Incident and Problem Management with Service Desk
Use case demo – 2 personas
HPE Operations Bridge:Umbrella event management
HPE AppPulse Mobile: UX visualization, focus,
triage
IT Operations staff
Mobile SME / LOB
Central Event ManagementITSM ConnectionAuto RemediationKPIs, Reports
Real Device / User MonitoringUser / Device BehaviorCrashes / Errors / ResourcesApp Response Time
Paul
Mary
