garbage in the cloud
DESCRIPTION
The City of White Rock and Recollect discuss the deployment of Recollect to solve their Waste Collection communication problems.TRANSCRIPT
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Garbage inthe CloudCity of White Rock & Recollect
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Presenters
Chris ZotaIT Manager at the City of White Rocklinkedin.com/in/[email protected] - Twitter: @czota
Luke ClossCTO of OpenWest [email protected] - Twitter: @lukec
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City by the Sea
White Rock's Challenge
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● was archaic○ so residents called our front desk.
● was prone to errors○ which we had to spend time fixing.
● had stale information○ so residents didn't come back.
● was not interactive○ so it was hard to use.
● was not timely○ didn't remind residents when they most needed it.
Our waste collection calendar:
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White Rock's website, pre-Recollect.
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“One of the most frequentlyused services on our website
was not easy to use!”
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Shared Philosophy
● Simple.● Low cost.● Citizen Centric.● Appropriate engagement.● Apps when it makes sense.
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Additional Benefits
Recollect is an easy, safe inroad into cloud services.
We wanted to embracehome grown initiatives.
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How it works for residents.
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How it works for residents
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Recollect guides the user interactively.
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Customized to each resident. Easy and accessible to all.
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Works for all ages and lifestyles. Senior citizen friendly!
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Software as a Service means a stream of new featureslike Self-Printed Customized Calendars!
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How it works for municipalities.
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#1 - Easy Integration
● White Rock was up and running within days.○ GIS data (parcel & polygon) imported into Recollect○ Highly customizable, but great out of the box.○ Added widget to website with little effort.
● Data Updates are easy○ Administrators can update via admin dashboard.○ Recollect Support can massage data and help you.
● Checklists make setup a breeze.
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#2 - A newsletter that works!
● Piggyback messages to residents on their weekly reminder.
● Queue up notices about:○ waste collection changes○ taxes○ city events○ recycling tips
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Easy tools to create communication campaigns.
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White Rock is changing residential collection schedules.
Recollect makes it easy to communicate these changes to residents.
1. Website always up-to-date, easy to use.2. Reminders are timely & relevant.3. Messaging about service changes is easy.
#3 - A tool to manage change.
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White Rock's experience
with Recollect.
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Implementation
● Recollect's checklists provided clear project management, eliminated ambiguity of who needed to do what.
● Recollect made minor, rapid changes for us.
● Went online very fast (days).● Collaborative effort between
communications, GIS, waste & Recollect.
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Roll out and Reaction
● Launched online & in tax notice flyer.● Really well received by the public.● Residents discover & sign up each
week.● Customization of messages has
been useful for upcoming changes.● Call desk can sign up elderly
residents for voice reminders.