gartner and aternity | mobile apm guide | end user experience management

© Copyright 10/5/2015 Aternity, Inc1

Include Your End Users in Your Enterprise Mobility Strategy

Aternity Mobile APMFeaturing Gartner Research


Top LEFT quadrant, “By 2019, 90% of orgs will have personal data…”: Source, Gartner – June 2013DIRECTLY BELOW, “Globally, cloud applications will account for 90 percent of total mobile data traffic by 2018”: Source, Cisco – Feb 2015BOTTOM LEFT, “50% of enterprises are not ready to manage…”: Source, Enterprise Mobility Survey, AternityBOTTOM RIGHT, “The Future: Industry pundits expect 100-125 million VDI”: Source, Brian Madden

BOTTOM FAR RIGHT, “The typical corporate employee uses 3 devices daily”: Source, Forrester (50% = typical for our purposes)“37% of employees using mobile devices use them for more than 60 mins a day…”: Source, Enterpise Mobility Survey, Enterprise Mobility Survey, AternityTOP RIGHT, “Of Surveyed companies, 82% allow some/all workers…”: Source, Glider blog post, June 2013

http://www.gartner.com/newsroom/id/2513615

http://www.cisco.com/c/en/us/solutions/collateral/service-provider/visual-networking-index-vni/white_paper_c11-520862.html

http://www.aternity.com/resources/2013-mobile-it-survey/

http://searchvirtualdesktop.techtarget.com/opinion/If-VDI-adoption-stalls-at-20-percent-youll-still-need-to-deliver-Windows-applications

http://blogs.forrester.com/frank_gillett/12-02-22-employees_use_multiple_gadgets_for_work_and_choose_much_of_the_tech_themselves

http://www.aternity.com/resources/2013-mobile-it-survey/

http://futureofwork.glider.com/byod-bring-your-own-device/


“More than 50% of respondents have no visibility

into how their enterprise mobile apps are being used."

Source:Apperian 2015 Executive Enterprise Mobility Survey

…Sound Familiar?

https://www.apperian.com/resources/2015-executive-enterprise-mobility-report/


Applications &

Databases

Network & Storage

Hypervisor Health &

OS Resources

MDM & MAM


It’s slow when

I apply a

credit!

It’s slow when

I look-up a

patient!

My app just

crashed!

It’s slow when

I execute a

trade!

Network & Storage

Hypervisor Health &

OS Resources

MDM & MAM

Applications &

Databases


Are YOUR end users missing from your enterprise’s Mobile

Workforce Strategy?


Without accurate, real-time information about how end users are actually experiencing and interacting with their applications, devices, and network, you are subject to suffering from an IT Monitoring Visibility Gap.


IT Ops What’s the best way for me to understand user complaints so I can quickly resolve the issues?

How do I proactively detect and prioritize incidents that impact revenue, customer satisfaction, or productivity?

How do I monitor user experience for 3rd-party developed apps without access to the developer?

Developers

How can I ensure I’m promptly alerted to app performance issues which impact my users?

What’s the fastest way for me to pinpoint the cause of mobile app performance or availability issues?

How do I optimize the performance of my apps across devices, OSs, carriers, and geographies?

Line of Business How do I guarantee the best mobile user experience for my customers and my workforce?

How do I confirm that our mobile initiative delivers the expected gains in adoption and workforce productivity?

How do I prove I can meet users’ expectations for service as my team transitions their desktop apps to mobile?

A global communication provider uses Aternity Mobile APM to monitor its Point of Sale applications in retail locations to ensure revenue, customer satisfaction, and workforce productivity.


1. The User is King. To see what their users see, enterprises require a monitoring strategy that

supports all of the application types, devices and delivery methods accessed by their users.

2. APM Tools Can’t See What the User Sees. End User Experience cannot be measured from

the delivery vantage point of the data center; it can only be measured from the end user’s perspective.

3. Application Performance is Only One Component. EUEM is defined by 3 Primary

Components: 1) Application Performance, 2) Physical, Virtual & Mobile Device Performance and 3) User Productivity.

4. The Success of Key Business Initiatives Can Only be Measured From the End User’s Perspective. This includes SLA Management, Cloud Management, Staff Capacity

Management, and VDI Migrations.

5. End User Visibility Rapidly Boosts Productivity. By enabling enterprises to improve

service levels for every user group, application type, business process, device and IT service level.

“You can have millions of metrics about every device in the infrastructure, but the ultimate measurement of IT success is the user experience.”


Aternity’s Advantage

• EUEM for mobile, virtual, and physical devices

• Addresses key use cases for developers, IT Ops, and the Line of Business

• Enables IT Ops to ensure service quality of the entire app portfolio

• Business Activity Analytics to measure, manage, and improve productivity

• EUEM for any app, not just web and mobile

*Gartner “Market Guide for Mobile Application Performance Monitoring published July 27, 2015 Cameron Haight G00272050. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


*Gartner “Market Guide for Mobile Application Performance Monitoring published July 27, 2015 Cameron Haight G00272050. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


What’s Next

Watch The Mobile Enterprise Payoff: It’s All about Post-Launch Performance & End User Experience here: http://www.aternity.com/mobile-apm-webinar-30-min-demand-playback/

Download End User Experience Management Enables Mobile Workspace Productivity| Mobile APM Market Guide Edition: http://www.aternity.com/resources/enable-mobile-workforce-productivity-end-user-experience-management-featuring-gartner-research/

Contact Us | Let’s get together and discuss your unique business and IT environment and strategic initiatives relating to your mobile strategy:http://www.aternity.com/company/contact-us/

Qualify for a Free Product Evaluation | If you’d like to see the benefits of Aternity in your own environment, register to qualify for a free 30-day trial of Aternity Mobile Workforce APM: www.aternity.com/trial

http://www.aternity.com/mobile-apm-webinar-30-min-demand-playback/

http://www.aternity.com/resources/enable-mobile-workforce-productivity-end-user-experience-management-featuring-gartner-research/

http://www.aternity.com/company/contact-us/

http://www.aternity.com/trial




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