This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2014 Gartner, Inc. and/or its affiliates. Gartner Peer Connect U.S. Patent No. 8,244,674 and Gartner Recommendation Engine U.S. Patent No. 8,661,034.All rights reserved.

Megha Khemka

Introduction to Gartner

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Why Gartner?

Gartner has been a trusted advisor since 1979, and for good reasons:

• Our reputation for objective, independent and candid advice

• Our unequaled breadth and depth of technology expertise

• Our rigorous analytical methodologies

Clients Research Consulting Events

• Clients from more than 10,000 distinct client enterprises in 85 countries

• 72% of the Fortune 1000; 75% of the Global 500

• 210,000 annual one-to-one client interactions

• World’s largest community of CIOs

• 1150 analysts

• In-depth coverage in nine industries

• 110,000 searchable documents across 1,350 technology and business topics

• 18,500 annual vendor briefings

• 500 consultants

• 2,100 annual engagements

• 5,500 benchmarks

• 70 annual conferences worldwide

• 50,000 attendees

• 1,500 exhibitors

There’s an abundance of opinion on IT, but a shortage of advice you can rely on.

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Our 1,150 analysts have 230,000 client conversations annually including specific, specialised topic areas that our clients require moving forward. Our analysts are the most senior in the industry with:•an average of 26 years of experience at the time of hire

•60% have more than 20 years of industry experience.

•50% have a postgraduate degree.

As a great starting point with critical initiatives, research documents and toolkits provide downloadable, customizable frameworks and guidelines to follow to ensure efforts are being spent in the right ways the first time. These templates save clients time and resources with proven strategies and techniques.

Gartner analysts conduct 20,000 strategy reviews and 5,600 contract reviews a year, uncovering hard-dollar savings in 85% of contracts we review. We have analysts dedicated to providing contract and negotiation strategies for all the top vendors including IBM, Microsoft, Salesforce, Oracle, etc. as well as many emerging vendors.

This self-driven assessment — that used to be a $40,000 Consulting engagement — measures the maturity of different areas of your IT organization, maps a plan to mature and measures our progress.

Connect with 42,000 other Gartner clients across 85 countries who have valuable experience against similar initiatives and challenges in similar environments as your own. They will gain access to best practices and lessons learned of CIOs from both the public and private sector that have been in your shoes. Over 80% of questions are answered within 48 hours.

Vendor tracking and measurement is key to ensuring the best vendor selection and keeping vendors performing well throughout a contract. Gartner conducts 18,000 vendor briefings annually that help our clients make informed vendor decisions.

Analyst Inquiry Toolkits

and Templates Contract or

Document Review IT Score Peer Connect Vendor Tracking

and Measurement

Translating This Value into Practical Ways to Engage Gartner: 6 Unique Key Engagement Streams

Gartner for IT LeadersTailored insight for your role as an IT leader

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Gartner for IT Leaders helps you execute your key initiatives more effectively and get the most value from your IT purchases.

*Available to Advisor-level clients

Roles: • Applications• Business Intelligence

& Information Management

• Business Process Improvement

• Enterprise Architecture

• IT Infrastructure & Operations

• Program & Portfolio Management

• Security & Risk Management

• Sourcing & Vendor Relationships

Just-in-time insight. Leverage the Gartner Recommendation Engine thatdelivers targeted content on the basis of your role, workflow timelines, preferences and key initiatives.

Hard data. Make more-informed, fact-based decisions using our proprietary IT Key Metrics Data, Vendor Ratings, Magic Quadrants and Hype Cycles.Contract reviews. Uncover hidden savings and negotiate with confidence,

informed by the thousands of contracts we review each year.*

Role-Focused Research and Resources

A global network of experienced peers. Engage like-minded peers through our exclusive Gartner Peer Connect client network.

Tools you can use. Get your job done better, faster and more easily with our library of customizable toolkits and the Gartner ITScore and ITBudget interactive assessments.

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Key TopicsAll your initiatives are important, but some are mission-critical

AnalyticsApplication and Integration PlatformsApplication DevelopmentApplication Governance and Strategy Application LeadersApplication RationalizationBusiness Continuity ManagementBusiness Gets Social Business Intelligence and Performance Management Business Intelligence LeadersBusiness Performance and Process InnovationBusiness Process Improvement LeadersBusiness Value of IT Cloud ComputingCommunications Infrastructure ModernizationCompetitive Advantage and Business TransformationCompliance Context-Aware ComputingContent Collaboration and Social InitiativeCRM

Customer Strategy and Experience

Management Data Center Modernization and ConsolidationElectronic Health Records (EHR)Enterprise Application Suites and ERP Enterprise Architecture LeadersEnterprise Architecture ProgramIdentity and Access ManagementInformation Governance and MDM Programs Information Infrastructure ModernizationInformation InnovationInformation Security Program Management Information Security Technology and ServicesInfrastructure and Operations LeadersInnovation ManagementIntegrating Apple Into the EnterpriseIT and Operational Technology AlignmentIT Asset ManagementIT BudgetingIT Cost OptimizationIT GovernanceIT Organizational Design IT Strategic Planning ITIL and Process ImprovementMicrosoft Windows and Office

Mobile Enterprise StrategySmart GovernmentNegotiating Software ContractsOutsourcing CompetenciesOutsourcing DealsPortal and Web StrategiesPrivacyProgram and Portfolio ManagementProgram and Portfolio Management LeadersRisk ManagementSecurity and Risk Management LeadersSharePointShared Services SOA and Application ArchitectureSourcing and Vendor Relationships LeadersSupply Chain ManagementSustainabilityUnified Communications and CollaborationVendor ManagementVirtualization

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Key InitiativesAll your initiatives are important, but some are mission-critical

Adopting Bimodal or Other Modes of OperationAligning IT, IoT and Operational Technology InvestmentsAnalytics and Business Intelligence ModernizationApplication and Data SecurityApplying Advanced Service Sourcing to Optimize Cost-Effectiveness and Business ValueApplying Project Portfolio Management With Scarce Resources to Optimize Business ValueAudit or Compliance Management Program Build a Proficient Vendor Management CapabilityBuild a World-Class EA CapabilityBuilding a Sustainable Innovation Process and CultureBuilding and Expanding a Digital BusinessBusiness Continuity Management ProgramCloud Security and Emerging Technology Security Creating and Managing Shared ServicesCreating and Monitoring Metrics, Dashboards and ScorecardsData and Analytics ProgramsDefining and Managing Strategic IT ServicesDeveloping Strategy and Creating a Strategic Developing Technology-Enabled Strategies

for the Next Generation of HealthcareDeveloping and Managing the Governance of IT in a Digital Business ContextDeveloping the Future of IT LeadershipDeveloping the IT Strategy for the Real-Time Health SystemDigital Commerce TechnologiesDigital Workplace ProgramEndpoint and Mobile Security Enhancing Enterprise wide IT Skills and CompetenciesEnhancing and Communicating Performance and Measurement of Business Value of ITEvaluating and Negotiating Software License Agreements and Cloud ContractsEvolving the CIO RoleExecuting on Business Transformation While Building a Highly Adaptive EnterpriseIdentity and Access Management ProgramInfluencing Strategic Business ChangeInformation Infrastructure ModernizationInformation Security Management ProgramInfrastructure AgilityIT GovernanceInternet of ThingsLeading IT Cultural Change and TransformationLeveraging IT for Effective Healthcare Consumer, Member and Patient EngagementManage Vendor Risk and Performance to

Anticipate and Avoid Negative Business ImpactsManaging Cost OptimizationManaging Identities, Privileges, Access and TrustMastering IT Budgeting and Financial TransparencyMobile Application StrategiesMobile and Endpoint StrategiesModernizing Application Architecture and InfrastructureModernizing Application DevelopmentModernizing Finance and Procurement ApplicationsModernizing Integration Strategies and InfrastructureNetwork and Gateway SecurityOffice 365, Google Apps for Work or Other Cloud Office InitiativesOptimize IT Operations Using ITSM, ITIL and DevOpsOptimizing and Promoting the Value Contribution of the PMOPlanning, Selecting and Deploying Unified Communications and CollaborationPlanning, Sourcing and Managing Communications ServicesPlanning, Sourcing and Managing Network InfrastructureRenewing the IT Organizational Model

Improve Business Performance Improve IT Capability Advance Team Effectiveness Increase Personal Value

Grow the Business Strategies / Initiatives IT Operations Performance Teamwork & Collaboration Increase Value to Your Current FirmCustomer Growth IT Marketing & Business Relationship Management Establish real trust between all members Improve stakeholder knowledge / influenceChannel Expansion Service Management Master conflict - define rules of engagement Business expertiseProduct / Services Expansion Program & Project Management Achieve commitment & accountability Primary FocusAcquire, Merge or Partner Expansion BI & Performance Management Focus on results - business value & IT success Scope of Accountability

Business Process Management Planning ApproachRun the Business Strategies / Initiatives Applications Management Operating Model Measure of SuccessOperations Productivity Improvement Applications Development Determine Mission Personal Skills & CompetenciesAsset Productivity Improvement Infrastructure & Operations Establish Value PropositionManagement Performance Improvement Sourcing / Vendor / Procurement / Contract Mgmt Engineer the culture Advance Your Brand Externally

Develop Operating Principles External networkingTransform / Business Model Innovation IT Management Performance Assign Roles Board service

Increase Customer Intimacy Leadership & Analysis / Decision Making Establish communications model Public Speaking & PublicationAchieve Product Leadership Strategy, Planning & Goal ManagementDeliver Operational Excellence Organization & Resource Management Management Model Executive Skills & Competencies

Enterprise Architecture Team Meeting Approach Expertise in "organizational health"Governance - Investment & Policies / Standards Goal Setting & Measurement Management meeting modelsProgram & Portfolio Management Decision Making Become a "master speaker"Emerging / Advanced Tech Assessment / Adoption Communications Responsibility Advance written communication skillsPerformance Management Establish focused time management processSecurity & Risk ManagementIT Financial ManagementAsset Management

IT Asset ProductivityApplications Portfolio - Fitness & HealthData Center, Network, User Assets - Fitness & Health

IT Strategic Partner PerformanceStrategic Suppliers - Value/Cost CompetitivenessExternal Services - Value/Cost Competitiveness

CONFIDENTIAL AND PROPRIETARY

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 10

CIO Value DeliveryEXP Supports the CIO in developing goals to improve business and IT performance

Gartner for iPad® Fast answers, personalized insight, maximum flexibility

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An indispensable mobile resource to inform your key IT decisions, whenever and wherever you make them• Get independent, expert advice whether you’re at your

desk, in a meeting or on the move.• Read research on- or offline.• Save and organize research in your personal library. It

automatically synchronizes with your My Gartner home page.*

• Browse personalized recommendations based on your preferences and recent activity, get access to special reports as soon as they're available and learn about important upcoming events.**

*iPad-based personal libraries will automatically synchronize for clients who have the My Library feature as part of their Gartner service. **Content delivery will vary based on Gartner services. iPad is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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My Gartner TRACK: InitiativesJust-in-time insight for your most critical initiatives

Your recommendations are based on your preferences and actual usage, so the more you use My Gartner, the better your results will be.

*Available to Advisor-level clients

A patented engine that proactively delivers timely, targeted resourcesTracking an initiative is fast and easy 1. Tell us the top initiatives you're working on2. Get customized content and notifications —

when they are most relevant to you

You can be confident that what you see will be relevant to your challenges• Strategic advice you can trust• Data you can count on• Peers who've been there before• Tools that save you time and money• Contract reviews* that uncover real savings• Analyst webinars to keep you up to speed

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My Gartner TRACK: Vendors & IT MarketsJust-in-time insight on your most important IT purchases

A patented engine that proactively delivers timely, targeted resourcesTracking is fast and easy 1. Tell us which vendors and IT markets to track 2. Get customized content and notifications —

when they are most relevant to you

You can be confident that what you see is relevant to your challengesMagic Quadrants, Hype Cycles, Vendor Ratings, Critical Capabilities, SWOT analyses and IT Market Clocks™• Peers who can provide unbiased references

and practical advice• Vendor/product/service selection tools• RFI/RFP/RFT samples and templates• Contract reviews* and negotiating tips

*Available to Advisor-level clients

Your recommendations are based on your preferences and actual usage, so the more you use My Gartner, the better your results will be.

Gartner Peer ConnectA world of experience at your fingertips

A powerful professional tool that connects you to credible peers with the experience you needBenefit from the collective wisdom of thousands of IT professionals worldwide who tackle similar challenges every day• Get unbiased product and vendor references• Gain practical wisdom on executing your

key initiatives more efficiently and effectively• Find out what other IT leaders think of

the vendors, products and services you're considering

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Exclusively for Gartner clients, Gartner Peer Connect is included with your subscription and easy to join from your My Gartner home page

Gartner ITScoreAssess the maturity of your IT organization

Gartner ITScore is a comprehensive set of assessment modules based on extensive proprietary research • Receive a customized report for each

assessment you take, with targeted insight for getting to the next level

• Obtain an enterprise maturity score and ratings for multiple roles and functions

• Delegate surveys to anyone in your organization (whether or not they are a Gartner license holder), and retake them as often as you wish

• Manage and maintain a library of completed assessments through your My Assessments page

With Gartner ITScore, you can:• Assess and compare maturity across IT

disciplines, and leverage best practices throughout the organization

• Evaluate and prioritize alternative investment scenarios, and track maturity over time

• Provide an objective basis for cross-functional communication, collaboration and planning

Sample Report Excerpt

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Gartner ITBudgetManage IT spend. Contribute business value.

Gartner ITBudget provides a structured way of comparing enterprise IT budgets to Gartner IT Key Metric Data• Assess budget expenditures against industry

metrics from like organizations• Determine if current/planned expenditures are

aligned to the goals — i.e., run, grow, transform — of the organization

• Periodic reassessment to track progress toward budget goal by integrating with regular IT budgeting workshops and exercises

With Gartner ITBudget, you can:• Improve IT-to-business communication and

planning around IT budget setting• Adjust the level of IT spending based on service

levels required by the business• Initiate a measurement program and identify

areas where more comprehensive benchmarking is needed

Sample Report Excerpt

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Gartner for IT Leaders ToolkitsGet your job done better, faster and more easily

A vast selection of tools you can use to:Save timeFlatten learning curves quickly; edit rather than authorSave moneyAvoid wasted labor and costly misstepsMitigate riskAvoid common pitfalls and actively manage riskImprove qualityMaster the drivers of performance and constant improvement

Templates and Samples• RFI/RFP/RFT templates• Sample plans, budgets, business cases

and communications• Sample policies, requirements, metrics

and agreements• Sample organizational structures and job

descriptions• Sample forms, questionnaires and checklists

Assessment Tools• Interactive diagnostic tools• Readiness, maturity, risk and skills

assessments• Audits and scorecards

Decision Support Tools• Vendor, product and service selection tools• Decision-oriented tools and calculators

(e.g., buy vs. lease, insource vs. outsource, upgrade vs. replace)

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Gartner IT Key Metrics Data ReportsWorld-class IT performance metrics

See how your organization stacks up to the competitionThe IT Key Metrics Data series provides insight into the latest industry trends to help enterprises change, make fact-based decisions and help answer key questions similar to these:• Are you measuring the alignment between

business and IT?• Are your staffing and investment levels

competitive in infrastructure and operations?• Are you managing your technology

performance?• Can you prove the success of current and

future IT investments?

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Contract Reviews Uncover hidden cost savings and negotiate with confidence

*Available to Advisor-level clients

Our analysts review thousands of hardware, software, services and telecom contracts and proposals each year. We find hard-dollar savings in 85% of the contracts we review.

1. Pricing Proposal and Comparative AnalysisIdentify obscure fees and pay only for what you need

2. Review of Business Terms and ConditionsFind clauses that can lead to unexpected charges, limit your usage rights or add risk

3. Negotiation StrategyLearn effective negotiating strategies to achieve important concessions and real cost savings

Requesting a contract review* is fast and easy

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Business Impact: Why our clients work with us?

Save 19% of overall IT costs by understanding the best in class metrics; know what your IT spend should look like as

% of Revenue and operational budget

Use one trusted, unbiased source for all your due diligence – lead with confidence

We can provide realistic insight into project timelines and provide the best practices to contribute to their on time, on budget delivery.

Benchmarking / IT Key Metrics

Decision Confidence

Improve Project Delivery

How much would it cost to staff 1150 IT subject matter experts? 1 Full-Time Employee with more than 25 years IT

experience? 1 Consultant?

Average decisions in organizations take 8-9 months, Gartner reduces that decision time frame by 30 – 60%

Save 20-30% on your total spend by analyzing the Total Cost of Ownership, ROI & Benefits, Scope & Risk.

Reducing Business Risk:

We review hardware, software, telecom & services contracts / proposals yearly - we find savings averaging 10-25% in:

90% of Telecom; 75% Hardware & Software

Cost Avoidance Contract Savings

Time is Money

Head Count/Staff Extension

Immediately know best in class unpublished price, terms, service levels, clauses, etc.

Contract Negotiations

Immediately understand IT process maturity and improvement steps

Maturity AssessmentsUnderstand what other organizations like yours are spending or what you should plan for resources for

individual projects

Budget/Staff Justification