gc2018 benefits (working draft june 2018) - city of gold coast · the construction project was...

G O L D C O A S T

GC2018 benefits

WORKING DRAFT V.21 June 2018

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DR AFT

Copyright Council of the City of Gold Coast 2016

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CONTENTS

City Benefits Catalogue 5 Project Links to City Benefits 7 Gold Coast Health and Knowledge Precinct 12 Commonwealth Games Village 14 Study Gold Coast 16 Business, Trade and Investment 18 Private Sector Investment in the City 20 High Performance Sport Attrraction 22 Beach Nourishment 24 Digital City 26 Spatial Information Sharing 28 Gold Coast Media Centre 30 City Reputation 32 City Presentation 34

Commonwealth Walkway 356 Arts and Culture Program 38 Village Roadshow Soundstage 9 40 Gateway Public Art 42 Public Art Commission – The Commonwealth Star 44 Yimbun and Muyum Art Project 46 Elite Cricket - Metricon Stadium 48 Kurrawa Terrace 50 Visitor Servicing 52 Be My Guest 54 Inclusive and Accessible Tourism 56 Food Waste Recycling Trial 58 Travel Behaviour Change 60 Safety Camera Network 62 Joint Emergency Services Coordination Centre 64 Eat Safe Gold Coast 66 Active Transport Infrastructure 68 Gold Coast Light Rail Stage 2 70 City of Gold Coast Volunteer Program 72 City Road Infrastructure 74 Gold Coast Aquatic Centre 76 Broadbeach Bowls Club 78 Broadwater Parklands Stage 3 80 The GC2018 Mangrove Deck 82 Gold Coast Sports Precinct 84 Coomera Indoor Sports Centre 86 Gold Coast Squash Centre 88 Gold Coast Cycle Centre 90 Gold Coast Hockey Centre 92

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INTRODUCTION

The OpportunityFrom 4-15 April 2018, the Gold Coast 2018 Commonwealth Games showcased 11 days of world class sporting competition.

The XXI Commonwealth Games was the first large-scale multi-sport spectacle to be hosted in Australia for over a decade and the first in a regional city.

GC2018 was our once-in-a-generation opportunity to embrace the excitement, enthusiasm and community interest in the Commonwealth Games. But the Commonwealth Games was about more than a world-class sporting competition. Through the Games, the Commonwealth Games Federation aimed to:

“... attract and build on public, private and social partnerships that widely benefit Commonwealth athletes, sports and communities.”

GC2018 Partners [Australian Government, Queensland Government, City of Gold Coast (City) and the Gold Coast 2018 Commonwealth Games Corporation (GOLDOC)] worked together to ensure the Gold Coast, Queensland and Australia were set to experience an economic and social uplift through activities such as:

• venue and infrastructure development• precinct improvements around key venues• improved skills and opportunities for business• international competition for our Australian athletes• increased tourism and event attraction• community celebrations.

TRIPLE BOTTOM LINE

Each project has been reviewed in line with a comprehensive

approach to sustainability to ascertain the potential quantitative and qualitative benefit measures.

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ECONOMIC

Economic uplift

Job creation

Avoided cost

City reputation

City productivity

Diversify economy

ENVIRONMENTAL

Protection of the natural

environment

Recognition and promotion

of the city’s natural

environment

Reduce pollution

Reduce waste generation

SOCIAL

Engaged, inclusive

and accessible community

Citizenship – volunteering,

community pride

Healthy and safe community

Enhance resident and guest

experience

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CITY BENEFITS CATALOGUE

A1B1 The Gold Coast Health & Knowledge Precinct will facilitate city transformation into a diversified knowledge based economy

B A1S4 Our city’s international profile will increase so we attract more visitors, trade and investment

S

A1B2 We attract more international students to the city B A1S5 GC2018 will boost the economic value of events in the city before and after the Games

S

A1B3 GC2018 provides an economic return to the city B A1S6 The Gold Coast is recognized as a premier event destination S

A1B4 We experience an increase in employment in the city B A1S7 GC2018 inspires greater levels of customer service on the Gold Coast S

A1B5 We retain and protect our enduring natural assets B A1S8 Our sport and recreation industry is sustainable S

A1S1 The city’s reputation is enhanced S * A1S9 We are a digital city S

A1S2 We build our cultural sector S A1U1 Businesses are provided with new skills and training opportunities U

A1S3 GC2018 infrastructure provides an economic return to the city S A1U2 We have a reduction in waste to landfill U

City Benefits were agreed by the City of Gold Coast Executive Leadership Team: September 2015

• A1S9 – New benefit endorsed by PCG: July 2016

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T A R G E T

B Breakthrough – A level of benefit only achieved through innovations

commensurate with leading international practice

S Stretch – An achievable level of benefit that is a significant improvement on business as usual.

U Business as Usual – The level of benefit that you would expect from the

delivering of the event.

CITY BENEFITS CATALOGUE

A2B1 As Gold Coasters, we are engaged citizens who advocate for our city B

A2S1 We accelerate travel behavioral change, getting people out of their cars

S

A2S2 Our Gold Coast community are healthier and happier S

A2S3 We are a safe city S

A2S4 We have more options for active travel and public transport S

A2S5 We have an increase in volunteer participation and retention S

A2U1 Our community and visitors can enjoy the use of GC2018 infrastructure U

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PROJECT LINKS TO CITY BENEFITS

A1B1 A1B2 A1B3 A1B4 A1B5 A1S1 A1S2 A1S3 A1S4 A1S5 A1S6 A1S7 A1S8 A1S9 A1U1 A1U2 A2B1 A2S1 A2S2 A2S3 A2S4 A2S5 A2U1

Health & Knowledge Precinct ♦ • • • • • Commonwealth Games Village ♦ • • • • • • • Study Gold Coast ♦ • • • • Business Trade & Investment • • • ♦ Private Sector Investment • ♦ • • High Performance Sport Attraction • ♦ • ♦ Beach Nourishment ♦ Digital City Outcomes • • • • • • • ♦ • Spatial Information Sharing • • • ♦ Gold Coast Media Centre • • • ♦ • • City Reputation • ♦ • • City Presentation ♦ • • Commonwealth Walkway • ♦ • • • City Arts and Culture Program • • ♦ • Village Roadshow Sound Stage 9 • • • ♦ • • • Gateway Public Art • ♦ • Commonwealth Star • ♦ • Yimbun & Muyum Art Project • ♦ • Elite Cricket – Metricon Stadium • • • ♦ • • • • • Kurrawa Terrace • • • • ♦ • Visitor Servicing • • • • • ♦ • • Be My Guest • • • • • ♦ • • Inclusive and Accessible Tourism • • • ♦ • Food Waste Recycling Trial • • ♦ Travel Behaviour Change • • • ♦ • Safety Camera Network • • • ♦ Joint Emergency Services Coordination Centre • • • • ♦ Eat Safe Gold Coast • • • ♦ • Active Transport Infrastructure • • • ♦ Gold Coast Light Rail Stage 2 • • • • • • ♦ City of Gold Coast Volunteer Program • • • ♦ ♦ Primary benefit alignment • Secondary benefit alignment

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PROJECT LINKS TO CITY BENEFITS

A1B1 A1B2 A1B3 A1B4 A1B5 A1S1 A1S2 A1S3 A1S4 A1S5 A1S6 A1S7 A1S8 A1S9 A1U1 A1U2 A2B1 A2S1 A2S2 A2S3 A2S4 A2S5 A2U1

Road Infrastructure • • • • ♦ Gold Coast Aquatic Centre • • • • • • ♦ Broadbeach Bowls Club • • • • • • ♦ Broadwater Parklands Stage 3 • • • ♦ The GC2018 Mangrove Deck • • • ♦ Gold Coast Sports Precinct • • • • • • ♦ Coomera Indoor Sports Centre • • • • • • ♦ Gold Coast Squash Centre • • • • • • ♦ Gold Coast Cycle Centre • • • • • • ♦ Gold Coast Hockey Centre • • • • • • ♦

♦ Primary benefit alignment • Secondary benefit alignment

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GOLD COAST HEALTH AND KNOWLEDGE PRECINCT

The Gold Coast Health and Knowledge Precinct (GCHKP) was the marquee Gold Coast 2018 Commonwealth Games (GC2018) legacy project and was set up to reshape the city’s economy and redefine the Gold Coast’s future.

The 200-hectare precinct located at Parklands in Southport encompassed over $5 billion in infrastructure development, including the $1.76 billion Gold Coast University Hospital, Griffith University, Gold Coast Private Hospital, $550 million Commonwealth Games Village, Gold Coast Light Rail (G:link) and major road upgrades.

Designed to encourage collaboration between our allied health facilities and research institutions, to foster an entrepreneurial ethos and attract internationally recognised researchers, the precinct currently enables university students and staff to train, interact and research in a modern, cutting-edge environment. The Gold Coast University Hospital and Gold Coast Private Hospital (adjacent to the expanding Griffith University campus) are already encouraging research and development, facilitating technology commercialisation and attracting skilled workers.

Knowledge-based industry attraction and incubation is critical to the city, region and the State’s long-term economic sustainability. The subsequent collaborative investment will accelerate the creation of jobs, attract a talented workforce and provide recognition of the city’s thought leaders and innovators.

The Village accommodated 6,600 athletes and team officials in the lead up to and during GC2018. The development includes a new permanent mixed-use residential community for more than 1200 dwellings and another 9.5 hectares of development ready land to support future knowledge based businesses.

After GC2018, the precinct will become a vibrant mixed-use community with 9200 jobs already linked to the site and the potential for over 11,000 more. Construction of the Commonwealth Games Village was completed in October 2017. New commercial development within the precinct will start in early 2019.

The Commonwealth Games Village was the catalyst for accelerating the long-term vision for the Health and Knowledge Precinct.

It is assumed the parklands PDA 9.5ha greenfield land is fully built out by 2026.

BREAKTHROUGH BENEFIT: FACILITATE THE CITY’S TRANSFORMATION INTO A DIVERSIFIED KNOWLEDGE BASED ECONOMY

*Contributes to corporate risk mitigation

Economic uplift Job creation Diversify economy* Stronger partnerships

BENEFIT MEASURE Increase in Gross Regional

Product per capita

Increase in jobs in knowledge economy

Growth in the knowledge economy

Stronger partnerships between City of Gold Coast, Griffith University and

Gold Coast Health Service

TARGET 2019 - $51,488 GRP / capita

2023 - $55,281 GRP / capita

26,242 by 2026

4,800 jobs created in less vulnerable industry

sectors by 2026

Formalised partnership between CoGC, GU, GCH and QLD Gov by

2017

Establishment of a precinct delivery team by 2017

REALISATION

2015 - $48,559 GRP / capita 9,200 jobs created

as at June 2016

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COMMONWEALTH GAMES VILLAGE

The Gold Coast 2018 Commonwealth Games Village was home for 6600 athletes and officials during their stay on the Gold Coast in April 2018.

The redevelopment of the 29 hectare ‘Parklands’ site for the GC2018 Games Village was one of the most significant urban projects ever undertaken on the Gold Coast.

Centrally located in the Gold Coast Health and Knowledge Precinct, the Games Village is a contemporary mixed-use development that delivered a broad range of new public infrastructure as a legacy, including a seven hectare regional park with recycled water irrigation, regional storm-water systems, new roads, upgraded regional waste water trunk infrastructure, future development lots, Village Heart urban plaza and ‘state-of-the-art’ telecommunications infrastructure. The development also targeted high standard environmental and accessibility outcomes.

Built at a cost of approximately $550 million the project consisted of 1252 dwellings configured in 18 apartment buildings and 82 townhouses.

The residential development was supported by a 5840 square metre retail precinct consisting of a supermarket and 17 retail and dining outlets.

The construction project was completed in October 2017 to allow for the Games Village fit-out with permanent residential tenancy for approximately 2500 people expected from January 2019.

The development of the Parkland site was the catalyst for accelerating the long term vision for the Gold Coast Health and Knowledge precinct. There were also a range of shorter term benefits directly associated with the construction project, including local supplier contracts and associated economic uplift, local jobs generation, sustainable construction practices and indigenous employment and training opportunities.

The Commonwealth Games Village was a new project that was enabled by GC2018.

STRETCH BENEFIT: FACILITATE THE CITY’S TRANSFORMATION INTO A DIVERSIFIED KNOWLEDGE BASED ECONOMY

Economic uplift Job creation Protection of the Natural Environment

Reduced Pollution and Waste Engaged, inclusive and accessible community

BENEFIT MEASURE Contract numbers and values

awarded to local business

An increase in employment during construction

Maintain or increase in EnviroDevelopment rating

Reduce construction waste to landfill

Enhanced equitable access and Indigenous employment &

training

TARGET

Majority of contracts let to maximise local industry

participation

5,093 total jobs (1,619 direct & 3,474 indirect)

EnviroDevelopment 6 Leaf

60% of construction waste diverted from landfill

20,000+ kilolitres of recycled water used instead of potable

water /annum

Enhanced equitable access and

Indigenous employment & training

REALISATION

52% of games village contracts awarded to 56 Gold Coast

companies valued at $158 million

41% of contracts awarded to 49 SEQ companies (exc. Gold

Coast) valued at $178.3 million

(as at April 2017)

EnviroDevelopment 6 Leaf

(6 Leaf - Ecosystems, Waste,

Community, Materials, Energy & Waste)

(6 Star green star rating as at April 2017)

90% of construction waste recycled 16,105 tonnes (as at

April 2017)

Liveable Housing Design - Gold Level

Indigenous impacts – 15 businesses, 128 jobs & 8063 hours of training (April 2017).

AWARDS Gold Coast Urban Design Awards – Excellence in design 2017 / Helen Josephson award for urban design leadership 2017

Queensland State Government / Australian Urban Design Awards – Minister award for urban design 2017

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STUDY GOLD COAST

The Gold Coast is establishing an international reputation as an education city, with education and training providers offering a world-class education alongside the Gold Coast’s enviable lifestyle. The City of Gold Coast is partnering with education provider Study Gold Coast, Queensland Government, Australian Government, business and industry to invest in an enduring education and workforce legacy beyond the Gold Coast 2018 Commonwealth Games (GC2018).

The education and training sector contributed approximately $1.4 billion to the Gold Coast economy in 2014-15 and includes three universities, TAFE Queensland Gold Coast and a large number of private vocational and English language colleges. Employment in the Gold Coast education sector grew 10 per cent per annum in the previous three years from 18,900 people in 2013 to 24,500 in 2016.

The Gold Coast’s universities include Griffith University (official GC2018 partner), Bond University and Southern Cross University.

Study Gold Coast is membership based and represented by a Committee, chaired by former Queensland Premier Rob Borbidge AO. Institutional members include Southern Cross University, Griffith University, Bond University and TAFE Queensland Gold Coast. Study Gold Coast aims to position the Gold Coast’s education and training sector as one of the city’s fundamental economic pillars. As the peak industry body, it promotes and unites the industry, growing student numbers

domestically and internationally. Study Gold Coast’s strategic plan (2016-2020), strategy three, highlights three key initiatives resulting from the GC2018 opportunity.

• Targeting media from Commonwealth Nations to ‘tell a new Gold Coast story’ focused on education and training opportunities in the city. This was supported in the lead up to the Games by familiarisations, collateral and stories for relevant media outlets

• Inspiring local Gold Coast high school students, (year 11), through an incentivised study and volunteer program. Over the next three years, one thousand students will be able to complete their tertiary studies on the Gold Coast while gaining work experience in areas such as hospitality, sports management and event management, leveraging from their training as a GC2018 volunteer where they gained invaluable work experience during the Commonwealth Games.

• Enabling Study Gold Coast member institutions with the option to offer students from Commonwealth Nations the opportunity to study on the Gold Coast during the Commonwealth Games, be appointed student ambassadors and enjoy a unique Gold Coast experience during their stay.

Study Gold Coast Program has been enhanced because of GC2018.

BREAKTHROUGH BENEFIT: WE ATTRACT MORE INTERNATIONAL STUDENTS TO THE CITY

*Contributes to corporate risk mitigation

Economic uplift Job creation Diversify economy* City Reputation

BENEFIT MEASURE Increase international students

on the Gold Coast

Increase employment in education and training sector

Increase the overall contribution of the education and training

sector

“City Ranking” improvement in Reptrak Reputation Report

TARGET 34,185 international students

by 2024 41,300 jobs in education and

training sector by 2024 Growth at or above the national

average

Increase in international

reputation ranking

REALISATION

19,185 international students

in 2014

24,500 jobs in education and

training sector in 2016

$1.4 billion value-add in 2015

Reptrak rating in 2014 43 out of 100

To be re-measured in 2017 and 2020

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BUSINESS, TRADE AND INVESTMENT

The Gold Coast 2018 Commonwealth Games (GC2018) Business, Trade and Investment Program (GC2018 BTIP) focused on maximising the business opportunities available as a result of the GC2018, including investment attraction, procurement, supply chain engagement, business development, skills development, export and trade and partnership collaboration through a range of initiatives.

Three key sub-programs contributed to ensuring opportunities to leverage GC2018 were maximised:

Procurement and Business Development Program

The primary purpose of the Procurement and Business Development Program was to increase local business participation in GC2018 related procurement opportunities by building business capacity, shortening supply chains and creating awareness of opportunities.

Mayor’s Business Reception

The Mayor’s Business Reception hosted by Mayor Tom Tate included attendance from Councilors, senior Council executives, city business leaders and VIP games guests at an iconic Gold Coast destination. The purpose of the event was to welcome senior business and Government leaders from

around the world and provide a platform for the city to raise its global profile and reposition its reputation from a tourist destination to one that is innovative and forward thinking.

Trade and Investment Program

The Trade and Investment Program leveraged trade and investment opportunities for the city before, during and after GC2018. This was achieved through a targeted inbound and outbound mission program based around business and industries where the Gold Coast has a significant competitive advantage, specific supply chain needs and where investment opportunities are apparent. Key programs included Gold Coast House hosting space and Gold Coast Showcasing Program.

An International Plan also formed a key component of this program and outlined inbound and outbound activities to assist Gold Coast companies to develop and enter new markets to generate export sales as well as identifying opportunities for inward investment. In the lead up to GC2018 a strategic approach to Commonwealth Nations was taken, specifically targeting UK, India, Canada, Singapore, Malaysia and PNG.

The Business Trade and Investment Program has been enhanced because of GC2018.

BREAKTHROUGH BENEFIT: GC2018 PROVIDES AN ECONOMIC RETURN TO THE CITY

Economic uplift Economic uplift Economic uplift City Reputation City reputation

BENEFIT MEASURE

Value of exports CoGC contracts awarded to local

businesses GC2018 contracts awarded to

local business Reptrak ranking for ‘Favorable

Environment for Business’

Increased international investment from Commonwealth

Nations

TARGET Double the Gold Coast export

base by 2023

80% of CoGC contract awarded to local business by 2018

Maintain the value of GC2018 contracts awarded to local

business

Increase ranking

REALISATION

$1.8 billion in 2012

$1.9 billion in 2014

June 2016 - 76% of CoGC contracts awarded to local

business

43.6% of GC2018 contract

values awarded to local business as at August 2016

Reptrak rating in 2014 Aus 13 of 16 G8 49 of 100


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PRIVATE SECTOR INVESTMENT IN THE CITY

The benefits from the Gold Coast 2018 Commonwealth Games (GC2018) will be realised citywide for years to come, with private sector works contributing significant investment prior to and post GC2018.

Sunland Group, one of the Gold Coast’s largest developers, currently has more than $3 billion of development in the pipeline for the Gold Coast post GC2018, including the $1.1 billion Lakeview project on Bermuda Street, the $700 million Greenmount Resort development and $200 million Hedges Avenue tower.

Other developments in the Gold Coast pipeline include:

• $1.2 billion Spirit Tower at Surfers Paradise by Forise • Orion Tower at Surfers Paradise by Melbourne based developer Orion • Imperial Square, a four-tower development in Surfers Paradise by Sydney based

developer Ralan. • $1 billion Jewel, a three-tower development in Surfers Paradise by Wanda-Ridong.

A multi-billion masterplan has been put in place for The Star Entertainment Group (formerly

Jupiters Hotel and Casino). Now completed, a six-star tower hotel forms part of the precinct’s transformation which also included the refurbishment of the property’s existing facilities ahead of the 2018 Commonwealth Games.

The $1 billion Empire Industrial Estate is under construction and being positioned as a major hub of activity at the Yatala Enterprise area, the city’s industrial engine room. The new 127 hectare industrial hub will ultimately comprise approximately 250 buildings and provide up to 5000 new jobs.

The Gold Coast’s retail offering was expanded ahead of GC2018, with Pacific Fair and Robina Town Centre both receiving an extensive redevelopment, attracting a new standard of retail offering to the city. Works have begun on Coomera Town Centre, a $1 billion shopping precinct, to be constructed over the next 20 years. Once complete the Centre will be one of the city’s largest shopping complexes.

The Gold Coast Airport is preparing for a $300 million upgrade which is designed to double the Airport’s existing capacity to cope with an expected 16 million passengers annually by 2031. Construction has been postponed to commence post GC2018.

STRETCH BENEFIT: GC2018 PROVIDES AN ECONOMIC RETURN TO THE CITY

Economic Uplift Job Creation City Reputation City Reputation

BENEFIT MEASURE GDP related to construction

industry in the city Number of jobs in the

construction industry Enhance city reputation

An improvement in Developer and Investor confidence in the

city.

TARGET Maintain GDP related to

construction industry post GC2018 in the city

Maintain the number of jobs in the construction industry post

GC2018

Increase city ranking for “Infrastructure” in Reptrak

REALISATION

Realisation post GC2018

Realisation post GC2018

Reptrak rating in 2014 – 12th

To be re-measured in 2017 & 2020

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HIGH PERFORMANCE SPORT ATTRACTION

The Gold Coast is already known as an active city and one of the best sport and recreation destinations in Australia. The Gold Coast 2018 Commonwealth Games (GC2018) provided a leveraging opportunity for the City to expand its sport attraction program and generate increased trade and investment outcomes for the local sport industry.

This has been achieved through a number of initiatives:

Attraction of national and international peak sporting bodies to set up a presence in the city;

Most recently, the City has attracted four new peak sporting organisations to relocate to the Gold Coast:

• Squash Australia • Triathlon Australia • Mountain Bike Australia • Federation of International Basketball Association (FIBA) Oceania

Squash Australia has relocated to the Gold Coast post GC2018, with the GC2018 squash courts relocated to the Carrara Indoor Stadium, to become the home of squash in Australia.

Negotiations with other sporting bodies are ongoing

Attraction of high performance sporting teams for Gold Coast based training camps and acclimatisation programs. Since the implementation of the Gold Coast Sport Plan (2013-2023), over 227 sporting initiatives have been attracted to the city, including state and national championships, exhibition matches and elite training camps.

In the lead up to GC2018, over 50 of the top athletes across five sports (swimming, athletics, beach volleyball, boxing, lawn bowls) from Oceania participated in three training camps (2016, 2017 and 2018) on the Gold Coast. Athletes had the opportunity to train at some of the Gold Coast’s elite sporting venues and work with Griffith University to undergo sport science testing and analysis.

Canada Athletics, Canada Swimming, New Zealand Bowls, Northern Ireland Athletics, Northern Island Swimming, India Athletics, India Basketball, Sri Lanka Athletics, Sri Lanka Swimming, India Bowls and Singapore Swimming conducted training camps in the lead-up to GC2018.

Coordination of inbound mission programs to showcase the city to relevant sporting teams, event coordinators, sports businesses and supply chain opportunities. This included showcasing the city’s sport capability in areas such as manufacturing, sport infrastructure, design and construction and event management.

Developing and implementing sports diplomacy initiatives in developing nations such as Papua New Guinea, (PNG), to develop opportunities in grass roots and elite sporting programs

In November 2017, 30 athletes, including the male and female captains from each of PNG’s sporting teams attended a training and leadership camp on the Gold Coast. Initiatives such as these were instrumental in demonstrating how sport can positively impact communities and economies. The City’s relationship with PNG, established in 2015, has attracted 25 training camps to the Gold Coast.

GC2018 provided the opportunity for the City to enhance its sport attraction program.

STRETCH BENEFIT: GC2018 INFRASTRUCTURE PROVIDES AN ECONOMIC RETURN TO THE CITY

Economic uplift Economic uplift Economic uplift City reputation City reputation

BENEFIT MEASURE Attract high performance

sporting events to the city

Attract peak sporting organisations to relocate the city

Increase city rating in Sport Business

“Ultimate Sport City” Awards

Increase in the number of high performance teams training on

the Gold Coast

Stronger partnerships

formed between Gold Coast and developing Commonwealth nations through sport diplomacy

activities

MOU between CoGC & PNG

Deliver Trade 2018 – Commonwealth House Sports

Forums – initiate diplomacy opportunities

TARGET

2014 Pan Pacific Swimming

Sudirman Cup ($10mil)

World Parachute Championships ($5mil)

2018 ITU World Triathlon ($16 mil)

2020 World Bowls Champion ($8.5mil)

Aust Open Lawn Bowls ($6 mil/year)

1 peak sporting organization / year

FIBA Oceania – 2015 Mountain Bike Australia - 2015

Triathlon Australia - 2016 Squash Australia - 2018

Top ten by 2018

Win Best Extra Small City – Ultimate Sport City

16 teams by 2018

REALISATION

15th in April 2016

Best new comer in April 2016

2014 – 13 teams 2015 – 27 teams 2016 – 15 teams 2017 – 15 teams

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BEACH NOURISHMENT

The Beach Nourishment for the Northern Beaches and Palm Beach Shoreline Project is focused on mass sand nourishment of vulnerable sections of the coastline between Palm Beach and Main Beach. The Gold Coast’s tourism industry attracts some 12.5 million visitors each year and generates more than $5 billion in visitor expenditure annually for the city. Our 52 kilometres of beaches, 27 of them patrolled, are an integral part of the city’s tourism product and are assets much loved and utilized by the city’s residents. In many ways our beaches help define the Gold Coast lifestyle. Our beaches are also utilised as venue locations for a large number of the events held in the city.

Gold Coast beaches and foreshore extending from Palm Beach to Main Beach remain vulnerable to damage caused by large storm events, or periods of successive high energy ocean swells. Coastal erosion is a major risk not only to our beach lifestyle and infrastructure, but for the City’s tourism economy and reputation. This was particularly important during the Gold Coast 2018 Commonwealth Games (GC2018).

The City experienced a succession of intense storms between May 2009 and 2013; our northern beaches have not, through natural process, been able to replenish the volume of sand to buffer against a succession of future storm events and the impacts of coastal erosion. Much of the sand across the active beach profile has moved offshore to form storm sand bars. As a result there has been insufficient sand in the dune systems to protect infrastructure, support beach access and enable recreation.

In August 2017 an extensive replenishment program was undertaken to increase beach sand volumes to provide adequate buffers to mitigate future coastal erosion and to ensure we protected public and private property. This was achieved through large scale offshore dredging and subsequent placement along vulnerable sections of the coastline which will significantly increase beach profiles from Palm Beach to the Gold Coast Seaway. This was successfully completed in October 2017.

To ensure we retain and protect our enduring natural coastal assets these works were accelerated because of GC2018.

BREAKTHROUGH BENEFIT: WE RETAIN AND PROTECT OUR ENDURING NATURAL ASSETS

City reputation City reputation Enhance resident and guest

experience Healthy and safe community

BENEFIT MEASURE Improvement in “Appealing

Experiences” in Reptrak Reputation Report

Enhance city reputation

A safe beach environment with a balance of sand for walking,

playing and relaxing

Our beaches and dunes are managed to protect public property

TARGET

Increase in ranking

Improve visitor sentiment survey results over baseline

REALISATION

2014 – Aus 5 of 16

2014 – G8 50 of 100

To be re-measured in

2017 and 2020

Realisation will occur post GC2018

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DIGITAL CITY

As the Gold Coast 2018 Commonwealth Games (GC2018) approached, the City brought forward a number of planned investments that supported hosting a great Games as well as driving the future growth and evolution of the city.

The City’s Digital City Program delivered upgraded communications infrastructure, increased service capability and new business growth opportunities, whilst also delivering cost savings and potential future revenues. Practical examples of this included:

• providing real-time information to the public in the event of natural disasters • enhanced crowd management for major events • enhanced public safety through integration of CCTV, pedestrian monitoring and travel patterns • enhanced broadband capacity across the city to support local businesses • advanced data analytics to forecast and plan for city growth • automation across core operational networks, including water and waste.

The City’s investment in very high-speed fibre optic networks enabled collaboration with the Department of Transport and Main Roads, Queensland Police Service, GOLDOC, Office of Commonwealth Games and utility providers to deliver a state-of-the-art CCTV and security system. Running on the City owned dedicated high speed fibre-optic network, the system provided unparalleled CCTV and security coverage to protect athletes, visitors and the community. In addition, the network supported transport and logistics management through route monitoring, and real-time information about incidents and congestion hotspots. Following GC2018 some of the optical fibre network will be used to establish fast broadband services in key locations across the city. The City also developed global standard data management architecture. Designed to manage huge volumes of data in real-time, the architecture also provided data management support for Games partners as required.

STRETCH BENEFIT: WE ARE A DIGITAL CITY

Economic uplift City reputation Healthy and safe community Healthy and safe community

BENEFIT MEASURE High internet speeds in key

locations across the city Number of open/big data projects

delivered Expansion of high-definition

CCTV across key precincts Precincts covered by real-time,

integrated public safety systems

TARGET Economic precincts of the City

have the fastest business internet service in Australia by

2021

More than six real-time big data

projects delivered

All relevant CCTV cameras to be

high-definition by 2018

All identified entertainment

precincts covered by integrated public safety systems by 2020

REALISATION Average broadband speeds in

nominated locations rank among the highest in Australia

Real-time data analytics driving public services

High definition CCTV feeds available across all city

operational centres

Real-time alert systems in operation based on advanced

analytics

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SPATIAL INFORMATION SHARING

The Gold Coast 2018 Commonwealth Games (GC2018) highlighted opportunities to drive a collaborative approach to planned operational and capital works across the city, through an information sharing initiative.

Information sharing across our partners improved outcomes for the community through more coordinated services and increased operational efficiency.

City of Gold Coast is committed to improving community outcomes, and achieving more coordinated services through inter-agency collaboration involving information sharing. GC2018 was the catalyst in forming partnerships and information sharing agreements between;

• City of Gold Coast • Queensland Police Service • Department of Transport & Main Roads • Queensland Fire and Emergency Services • Public Utility Providers • GOLDOC

This enabled each organisation to share and see real-time spatial information from other organisations. This was not previously possible.

The objectives of the spatial information sharing initiative included;

• Providing the spatial picture of GC2018 activities. • Minimised conflicts and overlaps in planning activities and identify gaps • Improved data governance & reduce duplication effort • Increased data visibility and use • Decreased operational risk and uncertainty • Efficiencies in the delivery of City services • Support for future events • Improved inter-agency information sharing for Local Disaster Coordination Centre (LDCC)

A cloud-based, Software as a Service (SaaS) solution was implemented by all GC2018 partners to facilitate spatial information sharing. This system architecture was used for the first time in planning and delivery of GC2018. The intention is to continue to use the collaboration post games to facilitate efficient information sharing.

Information sharing initiative was a new project that was enabled by GC2018.

STRETCH BENEFIT: WE ARE A DIGITAL CITY

Economic uplift City reputation City productivity Healthy and safe community

BENEFIT MEASURE

Operational savings through

improved planning and efficiency

Limit community disruption via informed decision making

Stronger collaboration formed between the City, public utility

providers and other government agencies

Enhanced response and recovery plan during natural disaster events through accessing live data across

all local disaster management group agencies

TARGET

REALISATION

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GOLD COAST MEDIA CENTRE

The Gold Coast Media Centre was a central base during the Gold Coast Commonwealth Games (GC2018) for the world’s media to report on GC2018 and capture global attention.

Located in Broadbeach, the Gold Coast Media Centre included a physical central base and an online hub, filming locations, media engagement program, specially developed content, events and services. Conservatively, the project was estimated to deliver a 400 per cent return on its $3.27 million dollar investment with benefits expected across tourism, events, trade and investment for the Gold Coast, Queensland and Australia.

GC2018 presented a unique opportunity to engage media to generate global coverage that raised the

profile of the Gold Coast and Queensland, helped transform the city’s image and reputation, inspired the community and attracted investment, major events and tourism to the region. The Gold Coast Media Centre ensured the Gold Coast’s pristine natural environment was positioned as a point of difference during GC2018’s global coverage.

The project was a joint partnership between the City of Gold Coast, Queensland Government, Gold Coast Tourism, Tourism and Events Queensland, Tourism Australia, and Trade and Investment Queensland.

The Gold Coast Media Centre was a new project that was identified to support GC2018.

STRETCH BENEFIT: THE CITY’S REPUTATION IS ENHANCED

Economic uplift Economic uplift City reputation City reputation City reputation

BENEFIT MEASURE

Increase international visitors Increase international visitors

expenditure

Increase in global media reach



TARGET 14,000,000 nights by

international visitors by 2020

$1.5 billion spent on the Gold Coast by international visitors by

2020

$12.7 million media value resulting four-fold return on

investment

Improve visitor sentiment survey

results over baseline

High media download of content

REALISATION

8.7 million nights by international

visitors in 2014

9.8 million nights by international visitors in 2016

$957 million spent by international visitors on the Gold

Coast in 2014

$1.2 billion spent by international visitors on the Gold Coast in

2016




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CITY REPUTATION

The way in which the Gold Coast was positioned and presented during the Gold Coast 2018 Commonwealth Games, (GC2018), provided a unique opportunity to drive significant reputational change for the city. It was the chance to set a new tone for how we present the city to the outside world – to make first impressions; change minds; and make Gold Coasters proud.

All partners played a role in how we positioned the Gold Coast during GC2018. How we collectively promoted the destination through GC2018 determined our impact on creating a lasting global reputation for the city.

The following activity contributed to city reputation:

• GC2018 ticket sales • Mascot appearances • Queens Baton Relay • GC2018 city marketing campaign • Trade and Investment Program

• Legacy benefits • Tourism promotions • Education promotions • Guest experiences (Be My Guest) • Sport and event marketing

Our vision was to position the Gold Coast as a world-class brand and transition the Gold Coast as a city known for tourism to an emerging global city.

GC2018 was the opportunity to create the greatest leap in reputation the Gold Coast has ever seen and provided the catalyst for the Gold Coast to leverage off its positive reputation and to drive investment outcomes for the Gold Coast. Post GC2018, the City, in partnership with Tourism and Events Queensland, will deliver a sport marketing campaign to cement the city’s position as a leading sport city and attract major events to the destination.

The City Reputation Project has been enhanced because of GC2018.


Economic uplift Economic uplift Economic uplift Economic uplift

BENEFIT MEASURE Increase in Gold Coast Reptrak

score International and domestic

exposure (GC2018 & QBR) Trade and investment program

exposure

Digital campaign reach

TARGET

3 – 5 point increase by 2020 Reach more than 10 million

people through campaign activity, with a promotional value of x

Reach more than 1 million people through campaign activity, with a

promotional value of x

100% increase in website visitation from key markets

REALISATION

Measured in 2017 and 2020

Measured in April 2018



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CITY PRESENTATION

The City Presentation program of work aimed to ensure public domains within the key Gold Coast 2018 Commonwealth Games (GC2018), precincts of Southport, Surfers Paradise and Broadbeach were safe and presented to a high standard.

These projects improved the appearance, overall safety, and aesthetics of the urban precincts and public domains within the City. They delivered new or accelerated infrastructure to support GC2018 and provided a community legacy for the City after GC2018 for future city events. The following projects made up the City Presentation Program of works.

Broadbeach Mall - The $1.2 million revitalization of Broadbeach Mall included improvements to ground surfacing, vegetation, street furniture and smart poles banners. During GC2018 Broadbeach Mall played an important role as a “live street” to move people between transport, sport venues and Broadbeach Festival 2018. These works were accelerated by five years because of GC2018.

Southport Mall - The $1.7 million revitalization of Southport Mall included new road surfacing, pavements, smart poles, street furniture, bike racks and banners. The objective was to strengthen the connection between light rail and the Broadwater Parklands and provide quality public realm to support the city’s CBD ambitions. During GC2018 Southport Mall played an important role as a “live street” to move people between transport, sports venues and Chinatown. These works were accelerated by five years because of GC2018.

Tree Planting - The $200,000 investment in street and park tree planting was carried out in 2014 to

contribute to shaded walkways in the main vicinity of Broadbeach, Southport and Surfers Paradise. These early works gave trees the required time to establish and grow prior to the Games. The tree planting program was an existing program of works that was enhanced to leverage the GC2018 opportunity.

Lighting (Sundale Bridge and Appel Park) - The $150,000 investment into festoon string lighting helped activate and decorate the area for vibrant night time use. These lights supported city wide improvements for Christmas and event lighting. These works were accelerated by five years because of GC2018.

Banner Booking System - The city supports a large number of banners attached to public lighting poles to assist in place branding and event promotion. Located on city roads, pathways and parks a new policy and a pilot banner booking system was established and trialed as a pilot through the Commonwealth Games Unit until 30 June 2018. The new system supports a coordinated approach to the management of banners across the city and will marry in with the city’s growing events portfolio. The city currently has approximately 400 banner poles that will be booked via this system. This is a new initiative that has been enabled by GC2018.

Moveable Furniture - The $30,000 investment into movable chairs and tables for city parks helped support GC2018 activation and will have ongoing usage at future events in parks and malls across the city.


City reputation Healthy and safe community Enhance resident and guest experience

BENEFIT MEASURE Improved rating for ‘Safe

Environment for Visitors and Residents’ in Reptrak Reputational Report

Increase in the perception of

safety

Improved public amenity TARGET Increase city ranking Reptrak

“Safety” An increase in the perception of

safety

REALISATION


To be re-measured 2017 & 2020

2016 – 88% of residents had an average, strong and very strong

sense of safety in their neighborhood

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COMMONWEALTH WALKWAY

With the Gold Coast proudly hosting the Gold Coast 2018 Commonwealth Games (GC2018), the Commonwealth Walkway was another exciting legacy for our city that will continue to be enjoyed by both locals and visitors alike.

The Commonwealth Walkway takes walkers on a fascinating tour of our beautiful city, beginning and ending at two of our important civic locations, and in between visiting both historic and scenic sites. The tour takes walkers past points of interest while enjoying some of the City’s most spectacular scenery and waterside locations. The 10km Commonwealth Walkway offers an insight into the heritage of the Gold Coast, starting at Southport Chambers, Nerang Street and finishing at Evandale Council Chambers.

The Commonwealth Walkway is a historic and scenic discovery trail, with walkers encouraged to complete a passport along the way, based on 37 bronze markers posted along sections of the walk. Each marker includes a piece of history on the city and inside the passport is a question about each location. Once walkers have answered all the questions, they present their completed passport at the

City’s Customer Service Centre and they will receive a Commonwealth Walkway Certificate of Achievement.

Highlights of the walkway include the Gold Coast Aquatic Centre, the Stafford bikini sign, the Les Rogers Memorial Sanctuary, Chevron Island Bridge and St Margaret’s Chapel.

The walkway is the first of its kind outside the UK and was created in partnership by the City of Gold Coast and The Outdoor Trust, who have delivered similar walkway projects across the world, based on the Queen’s Walkway in Windsor, opened in 2016 to celebrate Her Majesty.

The walkway promotes pride in the city as well as offering a challenging way to learn about the history of the Gold Coast. For many years to come, people of all ages will enjoy the Commonwealth Walkway at their own pace, whilst experiencing some of the great sites, and iconic locations, throughout our coastal city.

The Commonwealth Walkway is a new project that was identified as a result of GC2018.

STRETCH BENEFIT : THE CITY’S REPUTATION IS ENHANCED

City reputation Citizenship – volunteering, community pride


BENEFIT MEASURE

Enhance city reputation Percentage of community who feel

proud of the Gold Coast

Enables improved health of Gold Coast residents and guests

TARGET Improve visitor sentiment survey

results over baseline

An increase in the percentage of the community who feel proud of the Gold

Coast

REALISATION


In 2014

47% of residents feel 'very proud'

83.4% of residents feel 'some pride'

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ARTS AND CULTURE PROGRAM

A vibrant Arts and Culture Program created an environment that encouraged local artists and creative organisations to contribute to a memorable Gold Coast 2018 Commonwealth Games (GC2018).

Through creativity and expressive energy, our artists across a range of creative industries engaged in developing a diverse range of distinctly Gold Coast cultural offerings, such as stories, music, imagery and artwork.

The Arts and Culture Program included a GC2018 Accelerated Cultural Development Action Plan which focused on:

• Acknowledging the significance of GC2018 and creating a cultural legacy beyond 2018 • Providing a unique and curated festival consisting of local, national and international content

• Uniting and igniting existing local festivals and practitioners through cultural partnerships and associations

• Offering professional development for locals with emerging creative and cultural talent • Working with the City’s brand team to add value to creative projects • Maximising the economic benefit and outcomes for the city (e.g. cultural tourism)

It was important our local artists and organisations were well represented in the Arts and Cultural Program to maximise the professional development and industry building opportunities leveraging GC2018 presented.

The $8 million city investment in the Arts and Culture Program for GC2018 has enabled the Culture Strategy 2023 to be accelerated by three years.

STRETCH BENEFIT: WE BUILD OUR CULTURAL SECTOR

Economic uplift Job creation City reputation Engaged, inclusive and accessible community*

BENEFIT MEASURE Increase GDP related to creative

industries in the City

Increase in the number of people employed in creative industries


An increase in the number of people participating in arts and

culture in the city

TARGET An increase in regional GDP

related to creative industries in the City by 2023

An increase from baseline

Increase city ranking in Reptrak for ‘Appealing Experiences’


REALISATION

2015 – $313.2m

2768 people in 2014

2833 people in 2015



2015 – 287,013

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VILLAGE ROADSHOW SOUNDSTAGE 9

The Gold Coast now offers the largest sound stage in the southern hemisphere at the Village Roadshow’s Oxenford studios. Designed with flexibility, the 4000m² ‘super stage’ is not only being used to film Hollywood block busters but it hosted the squash competition during the Gold Coast 2018 Commonwealth Games (GC2018).

Regarded as a world class filming destination, films produced at the Village Roadshow Studios have injected $1.8 billion into the Queensland economy since it opened in the 1980s, including big-budget films such as Disney’s Pirates of the Caribbean 5. Since the completion of the ‘Super stage’, Hollywood films including Marvel’s Thor : Ragnarok and Warner Brothers Aquaman have utilised the facility. These films alone have generated $200 million into the local economy and created over 1,350 jobs while shooting. There has been nine Hollywood productions to film on the Gold Coast in the past three

years and cements the Gold Coast as Australia’s premier film destination. With the addition of the ‘super stage’, the city’s film and TV production facilities have been boosted even further. The $16.5 million super stage was jointly funded by GC2018 and Village Roadshow.

During GC2018, the Village Roadshow Studios hosted squash, boxing and table tennis competitions across several studio lots. The Sound Stage was completed in May 2016 and filming has already commenced. Having this infrastructure is a key attraction to under taking large scale productions.

It is assumed two $100 million productions will be filmed at the Soundstage every three years over the asset life of 40 years.

The Village Roadshow Soundstage 9 is a new project that was enabled by GC2018.


Economic uplift Economic uplift Job creation

BENEFIT MEASURE

Increase value of film productions Increase in the value of film

productions Increase in number of jobs

generated in the film industry

TARGET $2.67 billion return on investment

for the super sound stage over its expected 40 year life

An increase each year

500 additional jobs generated per year

REALISATION

$100 million generated by Thor production in 2016

$100 million generated by Aquaman in 2017

2016 - $135 million

750 jobs generated by Thor production in 2016

600 jobs generated by Aquaman production in 2017

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GATEWAY PUBLIC ART

The “Gateway Public Art” commission was a $3 million investment that aimed to ‘bookend’ the city with significant art installations. These installations heightened the GC2018 experience, as landmarks unique to the Gold Coast; they presented a welcoming navigational marker and were a signature for the City’s strengthening arts capabilities.

Delivered before the Gold Coast 2018 Commonwealth Games (GC2018) this artwork enhanced the visitor experience to GC2018. Located on the two key highways running through the City, these entry statements are passed by over 200,000 vehicles per day and over 75 million vehicles per year.

The winning submission, called “HI-LIGHTS” delivered a visually bold symbol of the Gold Coast. The project features 101 modified highway lights poles and 296 lights, closely spaced at different heights. The lights spell out the city’s name in the northern artwork and feature the letters “GC” at the southern site.

The gateways will become an iconic ‘welcome’ to visitors and ‘welcome home’ for residents. Both artworks are located in highly visible areas, in the north in the centre median strip of the Pacific Highway and in the south near the airport on the Gold Coast Highway. The northern artwork stretches 100

metres and reaches a maximum height of 11 metres.

Together they created a sense of arrival and welcome for locals, visitors and GC2018 athletes, regardless of whether they visited us from the north or south.

Together with other tangible arts and cultural investments these public assets provide critical mass to the emerging impact the arts and cultural sector is having on the Gold Coast landscape and economy.

Key outcomes of the project were to;

• build on the arts and culture momentum in the city • facilitate a sense of arrival to the City whilst acting as a welcome landmark or beacon for

residents, travelers and commuters on the Gold Coast • provide a visual experience appropriate to driving viewers which heightens the perception of

transition through the gateway to the City • enhance the GC2018 and Gold Coast cultural experience

The Gateway Public Art Commission was a new project that was enabled by GC2018.


City reputation Enhance resident and guest experience

Engaged, inclusive and accessible community*

BENEFIT MEASURE


Enhanced resident and guest experience


culture in the city

TARGET Increase city ranking in Reptrak

for culture


REALISATION



2015 – 287,013

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PUBLIC ART COMMISSION - THE COMMONWEALTH STAR

The Gold Coast 2018 Commonwealth Games, (GC2018), provided a unique opportunity to commission an iconic public art outcome that celebrated the Games experience and provided a legacy of the GC2018 arts and cultural program to the City of Gold Coast. In October 2016, the Gold Coast 2018 Commonwealth Games Corporation and the City of Gold Coast jointly funded the $531,000 public art investment.

The project artistically celebrated the GC2018 experience through the delivery of an iconic public art commission that transformed place, embraced the GC2018 event and was artistically inspired by sport. The artwork reflected and embodied the Commonwealth Game’s values of humanity, equity and destiny, and delivered a meaningful public art legacy for the City into the future.

All Eyes On Us – The Commonwealth Star featured visual links to GC2018, encouraged interactive engagement by audiences and was strategically sited to showcase a key Gold Coast vista or cityscape view.

Australian Artist Stuart Green was commissioned to deliver “All Eyes On Us – The Commonwealth Star”. The artwork is a colourful abstract and gestural expression inspired by a starting gun’s blast, tropical fruit, flowers and the stars.

The Artwork was installed on the Esplanade at Surfers Paradise immediately before GC2018. It is large scale with a small footprint, providing visual impact without impeding pedestrian flow. Whilst there was a strong connection to GC2018, the artwork is a sophisticated and enduring piece which will be a valuable asset to the City’s public art collection for many years to come.

All Eyes On Us – The Commonwealth Star was one of a number of arts and culture projects installed across the city. Locals and visitors saw a very different Gold Coast, a city more mature in its cultural offer, before, during and after GC2018.

All Eyes On Us – The Commonwealth Star was a new project that was enabled by GC2018.


City reputation Enhance resident and guest experience

Engaged, inclusive and accessible community*

BENEFIT MEASURE


Enhanced resident and guest experience


culture in the city


for culture


REALISATION



2015 – 287,013

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YIMBUN AND MUYUM ART PROJECT

As part of Gold Coast’s commitment to promoting and supporting local Indigenous artists and preserving its Aboriginal heritage, the City commissioned local artist John Graham, through a mentorship opportunity, to complete a piece located at the entrance of the Gold Coast Sports and Leisure Centre. The artwork was titled Yimbun and Muyum: A Nerang River Love Story, and tells the tragic tale of a young woman called Muyum who was turned into a water lily by a jealous bunyip. Her lover, Yimbun, mourned so deeply that the bunyip took pity on him and turned him into a bulrush at the margins of the water, so he could be close to his love always, but never touch her. The story of Yimbun and Muyum has been passed down through generations of local Aboriginal families.

The responsibility of producing such a culturally significant piece of work was not lost on Graham, who embarked on an extensive consultation process. “I was mentored by the amazing Brian Robinson who is a force of nature in everything art,” he said. “In the early stages he suggested I just try my freestyle contemporary Aboriginal art which I do with pen and ink and pencil – I have yet to get into painting but want to soon”.

“After a while though, I became more particular about the work especially to do with the main characters. Nearing the end, I went back to freestyling a default Dreaming background to it all. And of course story-wise I got together and consulted with family which was really good.” The work is entitled Yimbun and Muyum: A Nerang River Love Story

The artwork featured tall blue lilies and water reeds, enlarged and printed on panels which cover 10 pylons at the entrance to the stadium. At dusk, they were illuminated by internal lights. “The graphics team forewarned me the fine work might be a bit tricky to transform into the panels as the work is blown up so big,” recalls Graham.

“We were happy it didn’t turn out to be much of a problem although we all had to really work through getting the colours right.” With its themes of passion, love, loss and hope, the story converged beautifully with the emotions associated with the trials of professional sports, and reflected the spirits of the athletes who competed within the precinct. John Graham discussed the connection.

“There are more stories to do with the Nerang River but this particular Dreaming story has a ‘Sometimes you win some and sometimes you don’t theme to it as is found in sports especially if you love the game as much as we do in this country.”

The large installation enlivened the precinct, providing an aesthetically pleasing meeting space and talking point for event-goers. The ultimate goal of the project was to strengthen the identity and character of the Gold Coast by recognising the connections that exists between all elements of the community.

Yimbun and Muyum: A Nerang River Love Story forms a permanent fixture of the Gold Coast Sports and Leisure Centre.

The Yimbun and Muyum Art Project was a new project that was enabled by GC2018.


City Reputation Engaged, inclusive and accessible community

Engaged, inclusive and accessible community

Enhance resident and guest experience

BENEFIT MEASURE Enhance city reputation

Showcase the stories, culture and history of the cities

Aboriginal and Torres Strait Islander people

Improved connections with Aboriginal and Torres Strait Island

people

Improved public amenity TARGET Increase city ranking in Reptrak for culture

REALISATION Reptrak rating in 2014 – 9th


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ELITE CRICKET - METRICON STADIUM

Metricon Stadium successfully hosted the Gold Coast 2018 Commonwealth Games, (GC2018), athletics program and the opening and closing ceremonies. Cricket Australia recognised the rise of the stadium as an international standard venue and has announced that elite cricket will be played for the first time at this venue from late 2018. The GC2018 investment in upgraded venue lighting and speaker systems together with more recent cricket infrastructure upgrades funded by Cricket Australia, Queensland Cricket, Queensland Government, City of Gold Coast and the Gold Coast Suns Football Club has enabled Metricon Stadium to meet International Cricket Council standards.

Less than two weeks after the GC2018 closing ceremony, Cricket Australia announced a T20 International between Australia and South Africa will take place in November 2018 at the venue. This is an important step towards securing future Big Bash League matches and ultimately a Gold Coast team in the national competition.

Elite cricket in the City will give the stadium year round use and will continue to grow the City’s reputation as an international sports city of choice. The 2018 international T20 match is estimated to attract 25,000+ spectators and have an economic benefit to the city of approximately $2.582 million.

The sport of cricket continues to be one of the most popular sports in the country, with over 1.3 million Australians playing cricket and one in four participants being females. 1.7 million Spectators attended elite cricket matches in Australia in 2016 and the Big Bash League 20/20 national competition drawing television audiences of up to 1 million per match. Elite Cricket presence on the Gold Coast will build on the strong momentum from the GC2018 event and continue to provide national and international exposure of the city and its sporting credentials.

The opportunity to host elite cricket on the Gold Coast, potentially with both women’s and men’s matches will reinforce the GC2018 and Commonwealth Games Federation achievements of recognising equally the achievements of both women and men’s participation in sport. Elite cricket will bring new audiences to Metricon Stadium who will also have the opportunity to witness other world class facilities within the Gold Coast Sports Precinct.

STRETCH BENEFIT: GC2018 INFRASTRUCTURE PROVIDES AN ECONOMIC RETURN TO THE CITY

Economic uplift Economic uplift Healthy and safe community Engaged, inclusive and accessible community

BENEFIT MEASURE An increase in sporting events held

in the city

Attraction of the peak sporting organisation to relocate to the

city

An increase in grassroots sporting participation

Enables an increase in community connectedness and reduction in

social isolation

TARGET

8 x elite cricket matches per season, estimated $20million economic

impact per annum for local economy

Establishment of a Gold Coast Big Bash League team in the national competition by 2022

1 x International Cricket Team

Training Camp per year

30% increase in local cricket club membership by 2022

150,000 cricket patrons per year to Metricon Stadium

REALISATION T20 International cricket match

confirmed for November 2018

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KURRAWA TERRACE

Kurrawa Terrace at Broadbeach is the city’s first absolute beachfront, fully serviced event space for outdoor functions. During the Gold Coast 2018 Commonwealth Games (GC2018), this was an important entertainment space within the Broadbeach entertainment precinct, as it was near competition venues, the Gold Coast Media Centre and an official community Celebration Zone at Kurrawa Park.

Launched in May 2016 at the Australian Tourism Exchange conference, the Kurrawa Terrace is located on the beachfront in Paula Stafford Park. The unique space allows for full event infrastructure including power, water, programmable LED feature lighting and level surfacing provided for small to medium sized events. It can also be fitted with shade structures and marquees for formal events.

The Broadbeach entertainment precinct hosts 60 per cent of the Gold Coast region’s events, with a majority of these hosted at the Gold Coast Convention and Exhibition Centre. The corporate events market is worth $306 million to the Gold Coast economy and the addition of the Kurrawa Terrace encourages satellite events and activities in support of these events.

The boutique design includes;

• Better beach access from the Robert Gatenby Boardwalk • Low seat walls and a broad grassed area will provide better connection to Kurrawa Park on the

western side of the Terrace • Informal seating under the Pandanus trees will provide relaxing, shaded green spaces • Seating and surfacing designs inspired by iconic Australian fashion designer and Gold Coast

local resident, Paula Stafford, including engravings of inspirational quotes, references to Paula’s well-known swimwear designs and graphics from some of her early years in design

Kurrawa Terrace caters for up to 500 people (150 people seated) and can be booked by event managers and the public. The distinctly Gold Coast event space was jointly funded by the City of Gold Coast and the Queensland Government as part of the Gold Coast Destination Tourism Management Plan for the GC2018.

Kurrawa Terrace is a $1.086 million state government investment that was enabled by GC2018.

STRETCH BENEFIT: THE GOLD COAST IS RECOGNISED AS A PREMIER EVENT DESTINATION

Economic uplift City Reputation Enhance resident and guest experience

BENEFIT MEASURE Increase is the number of events

held in the precinct Improvement in “Appealing Experiences” in

Reptrak Reputation Report

Provides the community with a place to meet, gather or participate in an Active and Healthy

class

TARGET An increase in the number of events

held in the precinct

Increase in ranking

REALISATION

1 international conference (ATE)

2014 - Aus 5 of 16 2014 - G8 50 of 100


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VISITOR SERVICING

The Gold Coast currently ranks below international and national comparators for customer feedback (TripAdvisor 2016).

The City is taking an integrated approach to visitor servicing aimed at:

• improving service quality across tourism sectors, including hotels and restaurants • enhancing the use of digital platforms for information, access to services and ticketing • enhancing way finding and navigation around the city • delivering services 24 hours a day, 7 days per week • providing wide coverage of information and other services through city precincts.

This strategic approach to visitor servicing will deliver:

• improved visitor satisfaction, leading to increased visitation, longer duration of visits and increased expenditure

• a new standard for visitor servicing at major events • full servicing at all locations across the city, in response to real time requirements.

Be My Guest program – Rolled out to tourism and hospitality providers, taxi drivers, businesses within

key precincts resulting increased levels of service.

Customer Service Awards – Visitor servicing is dependent on motivated staff and given the sectors dependence on low wage, low skilled transient employment there is a need to develop a customer service awards program by incentivising staff to deliver exemplary customer service.

Greeter Program – Development of a ‘Brisbane Greeters’ type program to provide meet and greet, orientation, local advice services to improve overall visitor experience. This program included the supply of specific visitor servicing collateral and training to support the Gold Coast 2018 Commonwealth Games (GC2018) official volunteer program.

Integrated Visitor App – Jointly commissioned by GOLDOC and Gold Coast Tourism, a Games time visitor servicing app was developed for ongoing use post GC2018. It supports visitor orientation and ease of directional travel to enhance city reputation as a welcoming and easy to navigate tourism destination.

GC2018 provided a unique opportunity to showcase the city as a world-class visitor destination. The Visitor Servicing initiative was a new investment of $1.76 million that was jointly funded by the City of Gold Coast and the Queensland State Government that was enabled by GC2018.

STRETCH BENEFIT: GC2018 INSPIRES GREATER LEVELS OF CUSTOMER SERVICE ON THE GOLD COAST

Economic Uplift Economic Uplift City Reputation Enhance Resident and Guest Experience

BENEFIT MEASURE

$’s spent in the city by domestic

visitors each year

$’s spent in the city by

international visitors each year

Improved rating for “Quality Products and Service”

in Reptrak Reputational Report

City pride is enhanced through volunteering and positive

local experiences TARGET

$5.5 billion by 2020

$1.5 billion by 2020

Increase city ranking in Reptrak “Quality Products

and Service”

REALISATION



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BE MY GUEST

The Be My Guest program has been implemented on the Gold Coast and aimed at bringing the “wow” back to customer service. The program has been designed to drive service excellence on the Gold Coast, support the delivery and success of Gold Coast 2018 Commonwealth Games (GC2018) and create a valuable legacy for the Gold Coast.

Through Be My Guest all guests should be left with a favourable impression of the Gold Coast as a destination – for its attractions, landscape and activities, but even more importantly, its warm, friendly locals who are focused on providing a high standard of service and welcome at all touch points from the moment of arrival and during their stay here, right through to their departure.

The Be My Guest training program is being delivered by tourism professionals and is available to tourism providers and their teams to participate.

The program aims to;

• instill a sense of pride in a genuine Gold Coast ‘Global Local’ experience to all guests to the city

• create a foundation of consistent, service quality delivery that resonates with both domestic and international guests, particularly in the lead up to the Commonwealth Games and beyond as the city’s legacy

• provide participants with understanding of background of key Asian guests to the Gold Coast and skills and knowledge to warmly welcome and engage for a memorable “Global Local” guest experience

• bring together the different tourism sectors and key visitor service touch points from around the Gold Coast to work as one team to be the custodians of a genuine Gold Coast welcome.

The Be My Guest program was a new investment of $250,000 jointly funded by the City of Gold Coast and the Queensland State Government that was enabled by GC2018.


City Reputation Engaged, inclusive and accessible community

Enhance Resident and Guest Experience

BENEFIT MEASURE Improved rating for “Quality

Products and Services” in Reptrak Reputational Report

A model to improve QLD customer service

Develop a model for improved customer service that can be

rolled out across private enterprise or other regions of the

state.

TARGET Increase city ranking

in Reptrak “Quality Products and Service”

2950 course attendees by April 2018



2700 course attendees as at February 2018

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INCLUSIVE AND ACCESSIBLE TOURISM

The City supported an accessible and inclusive Gold Coast 2018 Commonwealth Games (GC2018). There was high community expectation that GC2018 would be accessible, due in part to precedents set by other recent Olympic and Commonwealth Games. The GC2018 integrated para-sport program was the most extensive in Commonwealth Games history, with up to 300 para athletes, their supporters, families and friends expected to visit the city. This presented an opportunity to enhance the city’s reputation on the world stage as an inclusive and accessible tourism destination; support para athletes and families in planning their stay; and encourage them to return to the city.

People with accessibility needs account for 8.2 million overnight trips and $8 billion or 11 per cent of Australia's overall tourism expenditure. Accessibility is increasingly important as Australia’s population ages. Improving access across the city will provide increased opportunities to showcase the Gold Coast as a holiday destination of choice for people of all ages and abilities. Inclusive and accessible infrastructure, communication and service provision delivers lasting social and economic benefits, including growth in the accessible tourism market; improved opportunities for economic, community and social participation; and increased health and wellbeing of people with a disability, their families, friends and carers.

The City accelerated the delivery of the following access and inclusion initiatives to remove existing or potential barriers for people with a disability and provide a strong foundation for realising an accessible and inclusive GC2018, and legacy for our residents:

• Residents and guests can plan ahead and move around our city safely. The City

developed mobility maps for Southport CBD and Broadwater Parklands, Surfers Paradise, and Broadbeach. The maps provided information on the location of accessible toilets, change facilities, accessible car parking spaces, pathway gradients, kerb ramps and key buildings and services.

• Our facilities meet the needs of people of all ages and abilities. Changing Places facilities were purpose built amenities to enhance the lifestyle and wellbeing of children and adults that include a standard accessible toilet, a height adjustable adult-sized changing bench, a ceiling tracking hoist system and additional circulation space

• Residents and guests can travel across the Gold Coast with certainty and confidence. A network of recharge points for electric mobility devices (e.g. mobility scooters and powered wheelchairs) was made available at selected City facilities. There was an opportunity to expand the network to include local businesses throughout the city.

• Everyone can enjoy a beach experience. Our beach access program has been implemented on a permanent basis to improve access to Gold Coast beaches. Beach wheelchairs and/or beach matting is available at local Surf Life Saving Clubs. This includes Burleigh Heads, Coolangatta, Kurrawa, Nobbys, North Burleigh, Southport and Tallebudgera beaches as well as Broadwater Parklands and Tallebudgera Creek.

• Our tourism, accommodation and transport operators benefit from increased growth in the accessible tourism market. The city delivered its first Accessible Tourism Forum to engage Gold Coast businesses and explore the benefits of accessible tourism, using GC2018 as a key catalyst for change.


Economic uplift City reputation Engaged, inclusive & accessible community

Healthy & safe community Engaged, inclusive & accessible community

BENEFIT MEASURE Improved accessible

infrastructure Globally recognised as an

accessible tourism destination

An engaged, inclusive and accessible community

Increased social and community participation

Enhanced social and community

cohesion

Stronger partnerships formed between the City, local

community organisations and other levels of government

TARGET An improvement in the quality

and quantity of accessible infrastructure across the city

An increase in the City’s accessible tourism market

An increase in the number of inclusive and accessible tourism

initiatives

REALISATION

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FOOD WASTE RECYCLING TRIAL

Approximately 50% of restaurant waste is food leftovers from plates and meal preparation. With 29,000 tonnes of landfill created by commercial food waste every year on the Gold Coast, it makes sense to innovate and improve our environment with compost made from food waste. With around 1000 hospitality businesses in Surfers Paradise and Broadbeach alone, the potential to reduce the amount of food waste which ends up as landfill and increase the amount of compost to nourish the city’s parks and gardens is significant.

The $80,000 Food Waste Recycling Trial (2016) was a joint initiative of City of Gold Coast and the Queensland Government, (Department of Environment and Heritage Protection), which focused on designing a process that would be easy for hospitality businesses to be involved in. The trial was successful and has resulted in the City initiating a new food waste service for commercial customers primarily within the hospitality industry.

The Food Waste Collection Service involves up to 30 Gold Coast restaurants identifying and collecting food being thrown out that could be recycled into rich compost. The service will start post the Gold Coast 2018 Commonwealth Games (GC2018) in July 2018. The lessons learnt from food waste collections at the Games Village and venues during GC2018 helped inform the City’s ongoing Food Waste Collection service.

Compost produced from the food waste will be used on the City’s parks and gardens.

Diverting food waste from landfill and supporting potential markets for recovered resources are priorities as outlined in the City’s Solid Waste Strategy 2024.

The Commercial Food Waste Collection Service is a new initiative that has been enabled by GC2018 and is scheduled to start 1 July 2018.

BUSINESS AS USUAL: WE HAVE A REDUCTION IN WASTE TO LANDFILL

Reduce waste generation Reduce waste generation Reduce waste generation

BENEFIT MEASURE

Reduce food waste to landfill Increase community motivation to reduce &

rescue unwanted food

Partnership opportunities to produce new end products for our local market by

combining existing green waste with food waste. The product produced will be nutritional compost that may replace

artificial fertilisers. This service may also increase the local demand for biogas

production.

TARGET 1,000 tonnes of food waste diverted from

landfill per year

30 businesses signed up to food rescue

REALISATION

Project in planning

Project in planning

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TRAVEL BEHAVIOUR CHANGE

The aim of the Travel Behaviour Change Program was to shift residents and visitors travel preferences by encouraging the use of public and active transport when moving around the city.

As we welcomed millions of athletes, officials, spectators and visitors to our city during the Gold Coast 2018 Commonwealth Games (GC2018), considerable demands were placed on our transport network. We needed to influence travel behaviour to ensure most efficient use of the transport network by our community for essential travel.

The City’s investment of $7.6 million into GC2018 Travel Demand Management focused on influencing travel habits by providing travel advice and support in the lead up to, during and post GC2018. The Travel Demand Management Program worked closely with partners within the Transport Functional Area for GC2018, Department of Transport and Main Roads and GOLDOC.

The program understood the key transport pressure points, developed strategies to balance demand on the network and enabled our workplaces, residents and visitors to plan ahead. Travel advice for GC2018 aimed to reduce the need to travel during Games time, encouraged travelers to retime their travel to avoid busiest times, change the route of their travel to avoid the busiest areas or travel by walking, cycling, carpooling or public transport to minimise impact on the transport network.

Across the program, and delivery partners, initiatives included;

• Innovative pilots to deliver increased network efficiencies in the lead up to GC2018. These pilots include freight, servicing and deliveries planning, increased provision of end of trip facilities (bike racks) and operational trials to test travel demand measures for major events.

• Workplace Travel Program to support workplaces across the City plan for GC2018 through workshops, presentations and online tools and resources.

• GC2018 Travel welcome packs for visitors, new residents and new workers, to ensure those new to our City were provided with advice and top tips for travelling during GC2018.

Importantly, during GC2018 Travel Demand Management had an active role within the Transport Co-ordination Centre, providing travel advice to travelers to optimise the transport network. The continuation of this function will provide significant legacy benefit to the City during future events, major roadwork and major incident management protocols.

The Travel Demand Management initiatives not only focused on GC2018 but also supported existing activities implemented by the City’s existing Travel Behaviour Change Team. These included Active School Travel and Community Travel Behaviour Change initiatives, and Queensland Government programs.

The City of Gold Coast Travel Behaviour Change program is a key initiative within the City’s Transport Strategy 2031 but has been enhanced because of GC2018.

STRETCH BENEFIT: WE WILL ACCELERATE TRAVEL BEHAVIOUR CHANGE, GETTING PEOPLE OUT OF THEIR CARS

City productivity City productivity Avoided cost Healthy and safe community

BENEFIT MEASURE Daily trips using public transport

Increase active transport trips

Workplaces are aware of the impact of travel on their

business and plan ahead

Regular travelers have increased awareness of their

travel options and how they can plan ahead

TARGET

An annual increase in public transport trips

An annual increase in active transport trips

60% of business have awareness of the GC2018

travel advice program and key messaging

30% of regular travelers make a change to normal travel

behavior

5% continue this post GC2018

REALISATION

2016 – 4.8% 2016 – Walking – 9.2%

2016 Cycling – 1.3%

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SAFETY CAMERA NETWORK

Our safety camera network program currently includes 242 permanent CCTV cameras in public spaces primarily in the entertainment and business precincts of Surfers Paradise, Broadbeach, Southport and Coolangatta, as well as eight of the city’s major skate parks. The cameras are monitored 24 hours a day by licensed security personnel at the City’s control room, strategically located in Surfers Paradise.

There is direct, real time communication between the network and police. Live video feeds are streamed to key police stations including the Ferny Avenue Police Headquarters, Surfers Paradise Police Station and Logan Regional Police Communications Centre. The safety camera network also features a mobile camera program enabling the City to deploy cameras city-wide to target issues such as vandalism, graffiti, illegal dumping and hooning.

Delivering an enhanced safety camera network contributed to delivering a safe Gold Coast 2018 Commonwealth Games (GC2018). The city invested an extra $2.05 million in 2016/17 to:

• Support law enforcement activities and early response to incidents • Enhance resident’s and visitor’s perception of safety • Increase situational awareness for decision makers at disparate coordination centres • Facilitate early detection of persons of interest or activities of concern • Provide a level of deterrent • Assist with post-incident investigations to better identify, arrest and prosecute offenders.

The safety camera network has proven to be an invaluable asset during major events in the city. This

continued during GC2018 while ensuring a lasting world class security environment and significantly improving the city’s capacity to host future large scale events.

Through improvements to network infrastructure and linking of existing and new cameras brought into the city for GC2018, a shared operating environment was created. The same vision was able to be viewed from the Joint Emergency Services Coordination Centre, Games Operation Centre and City Operations Centre and led to improved response to incidents, better situational awareness and improved incident intervention and management. These capabilities provide an ongoing operational and technical legacy.

Over 300 temporary CCTV cameras were deployed in the city as part of GC2018. The specifications of these cameras along with supporting infrastructure met the requirements of the City’s current systems to allow for integration within the safety camera network following the event. A portion of the cameras are likely to remain in place, for example in the Health and Knowledge Precinct, at City venues and within key precincts, whilst others will be able to be redeployed to priority ‘hotspot’ areas or added to the mobile camera fleet.

The additional cameras and enhanced network infrastructure have resulted in greater reliability, capability, interoperability and resilience for the safety camera network, leaving a significant legacy for the Gold Coast. GC2018 was also the enabler for a trial of the latest video analytics technology in public space to enhance safety and security outcomes and improve operational efficiencies, eg. crowd counting, facial recognition and heat mapping.

STRETCH BENEFIT: WE ARE A SAFE CITY

City reputation Healthy and safe community Healthy and safe community Healthy and Safe Community

BENEFIT MEASURE

Improved rating for “Safe Environment for Visitors &

Residents” in Reptrak Reputational Report

Enhance public safety



safety


Reptrak “Safety” Enhance camera network in the

four key entertainment precincts Double the number of safety

cameras across the City by 2018

An increase in the perception of

safety

REALISATION





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JOINT EMERGENCY SERVICES COORDINATION CENTRE

The Joint Emergency Services Control Centre (JESCC) provides a state-of-the-art facility for police and other partner agencies during major events, providing a secure and effective command, control and coordination capability for incident response and the management of disasters.

During the Gold Coast 2018 Commonwealth Games (GC2018), the JESCC allowed police and other partner agencies to adapt quickly and efficiently to changing circumstances, should they occur. Largely wireless and offering high speed connectivity, the JESCC is versatile and flexible, supporting bring-your-own-device (BYOD) to its secure platform, managing a number of data and intelligence inputs and

outputs from several sources, and provides an integrated and secure operation that enables the retrieving of information quickly.

Designed with the future needs of the Gold Coast in mind, the JESCC promotes effective cooperation between partner agencies who work together to ensure a safe and secure environment to host the GC2018. Beyond 2018, the JESCC will provide cutting edge, world-class security support to major events across the Gold Coast.

The Joint Emergency Services Coordination Centre initiative is a new project enabled by GC2018.

STRETCH BENEFIT: WE ARE A SAFE CITY

* Contributes to corporate risk mitigation

City reputation Healthy and safe community* Healthy and Safe Community

BENEFIT MEASURE Improved rating for “Safe

Environment for Visitors & Residents” in Reptrak Reputational Report



safety


“Safety” Improved response to

emergencies* An increase in the perception of

safety





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EAT SAFE GOLD COAST

Eat Safe Gold Coast is a new food safety rating scheme making it easy for diners to identify clean, safe and reputable food establishments. Businesses are being encouraged to attain and maintain a three-plus star rating at all times out of a possible five.

Those businesses that reach a three star or above rating can voluntarily opt-in to the scheme and receive promotional material to display in their premises and be included on our online database.

The city’s Eat Safe Gold Coast Scheme was made possible through The Gold Coast 2018 Commonwealth Games (GC2018) program of work. The scheme (and the increased inspections and educational work) helped to deliver the higher food standards required in the lead up to and during GC2018. Food safety rating schemes operate alongside regulatory systems and have been effective in

reducing food related illnesses in cities across the world, including New York, Los Angeles, Auckland, Toronto and London.

The scheme covers all types of food premises including restaurants, cafes, takeaways, retail food outlets and mobile food stalls. Over one thousand premises, (or about thirty percent), have volunteered so far to be part of Eat Safe Gold Coast and that number is expected to grow as residents and visitors start to use the system.

Any eatery displaying a rating with 3, 4 or 5 stars is a great choice. Patrons are encouraged to look for the stars at their favorite eating place or search online at cityofgoldcoast.aom.au/eatsafe.

The Eat Safe Gold Coast initiative is a new initiative that has been enabled by GC2018.

STRETCH BENEFIT : WE ARE A SAFE CITY

City reputation Healthy and safe community Healthy and safe community

BENEFIT MEASURE Improved rating for ‘Quality Products

and Services’ in Reptrak Reputational Report

Food quality and safety

Food related illness across the city

TARGET Increase city ranking in reptrak

“Quality Products and Service” An improvement in food quality

and safety

A reduction in food related illness across the city

REALISATION


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ACTIVE TRANSPORT INFRASTRUCTURE

The Gold Coast is a car centric city. To reduce growing congestion as the city grows, providing quality off road pathway infrastructure will support increased participation in walking and cycling as a means of travel.

Increasing the mode share for active transport is a fundamental component to delivering a successful Commonwealth Games and meeting the objectives of the City’s Transport Strategy.

The City of Gold Coast and the Queensland State Government will invest $14.04 million in Active Transport improvements connecting major public domain precincts such as Broadbeach, Surfers Paradise and Southport. These investments are being funded as part of the City’s ongoing commitment to active transport infrastructure and will provide a lasting legacy beyond Gold Coast 2018

Commonwealth Games (GC2018) by developing a safe, connected and accessible active transport network that encourages walking and cycling as alternatives to the car.

The Active Transport initiative also encouraged the use of public transport by improving connectivity between train stations and major sporting venues for GC2018 and beyond. These include the Nerang train station to Carrara Sports Precinct and the Gold Coast Cycle Centre.

Active Transport Infrastructure is a key component of the city’s Transport Strategy that has been accelerated because of GC2018.

STRETCH BENEFIT: WE HAVE MORE OPTIONS FOR ACTIVE TRAVEL AND PUBLIC TRANSPORT

Reduce Pollution Accessible Community Healthy and safe community

BENEFIT MEASURE

Cleaner air as a result of reduced vehicle congestion on our roads

TARGET Improved provision of active transport

infrastructure to the community Enables improved health of Gold Coast

community as a result of incidental exercise

REALISATION

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GOLD COAST LIGHT RAIL STAGE 2

With the ability to carry around 3,000 customers per hour, the Gold Coast Light Rail project played an essential role in transporting 6,500 Gold Coast 2018 Commonwealth Games (GC2018) athletes and team officials, 16,000 workers and volunteers and an estimated 1.5 million ticketed spectators across our city.

Stage 2 light rail was a 7.3 kilometre extension of Stage 1 and is about creating improved public transport options for residents and visitors between the Helensvale ‘heavy rail’ station and the Gold Coast University Hospital light rail station at Southport, providing a seamless connection from northern Gold Coast to Brisbane.

Jointly funded .$420 million investment by the City of Gold Coast, Queensland Government and the Australian Government, Stage 2 light rail provided a critical connection between light and heavy rail and was essential to keeping the city moving during the GC2018 period and beyond.

With 10.5 million tourists visiting the Gold Coast each year and a population of 800,000 forecast by 2031, Stage 2 of the Gold Coast light rail represented a major legacy project that will help transform the city into a modern and accessible destination.

Gold Coast Light Rail Stage 2 has been accelerated by approximately five years because of GC2018.

STRETCH BENEFIT: WE HAVE MORE OPTIONS FOR ACTIVE TRAVEL AND PUBLIC TRANSPORT

City productivity Reduce pollution Accessible Community Accessible Community

BENEFIT MEASURE

Reduced levels of lost productivity resulting from

reduced levels of congestion at peak times

A reduction in multi-car households

Improved provision of transport infrastructure to the

community

Connects Brisbane City to Gold Coast City

Increase in patrons

TARGET

Annual reduction in multi-car households

2 million new trips per year on the Light Rail Network by

2023

REALISATION

2011 – 59.3% multi car households

2016 – 62.7% multi car

households

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CITY OF GOLD COAST VOLUNTEER PROGRAM

Volunteers make an important and essential contribution to the efficient running of any major event, but

had an extra special role in Commonwealth Games, due to its enduring reputation as the ‘friendly Games’.

The Gold Coast 2018 Commonwealth Games Corporation, (GOLDOC), was the lead for planning,

engaging, delivering and managing the official Gold Coast 2018 Commonwealth Games (GC2018)

Volunteer Program. A total of 15,000 volunteers were recruited to assist in the delivery of GC2018.

The City’s own “Host City Volunteer” program was integrated with GOLDOC’s ensuring the City’s Games

time volunteers had a parallel experience to their counterparts. They were ambassadors for the City,

promoting Gold Coast tourist information and amenities, enhancing opportunities for local business,

encouraging residents to try new experiences and visitors to enjoy their stay. The transfer of GOLDOC’s

volunteer database to the City also has many benefits. In particular, it serves as a tool to drive increased

engagement with self-nominated individuals who are positive and proactive about participating in

community initiatives or pursuing other volunteering opportunities.

GOLDOC’s volunteer program was heavily over-subscribed with over 47,000 volunteer applications being

completed. This left a large number of applicants being turned away from the formal GC2018 Volunteer

Program and created an opportunity to harness this enthusiasm on other city volunteering opportunities.

The City played a vital role in boosting the Gold Coast’s volunteer sector through capacity building activities in partnership with other levels of government, the community and private sectors.

The GC2018 Volunteer Program:

• encouraged a stronger culture of volunteering in the city

• celebrated our sense of community spirit and built pride in the city, creating a city of engaged citizens

• leveraged volunteer training to educate participants about the Gold Coast and everything the city has

to offer

• provided a memorable and enhanced visitor experience to the Gold Coast

• created a trained volunteer contingent with event experience to utilise during other major events in the

city post Games.

• improved the informal volunteering across the Gold Coast

• provided operational savings to GOLDOC and partners

STRETCH BENEFIT: WE HAVE AN INCREASE IN VOLUNTEER PARTICIPATION AND RETENTION

Avoided cost Engaged, inclusive and accessible community

Citizenship – volunteering, community pride

BENEFIT MEASURE

Operational savings from formal volunteering

Builds collective efficacy by bestowing a sense of

citizenship, inspiring people to work together to solve

problems and take action to improve community life

Percentage of the Gold Coast

community engaged in volunteering

TARGET

An increase in Gold Coast locals engaged in volunteering

REALISATION

2011 – 14.9%

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CITY ROAD INFRASTRUCTURE

The Gold Coast’s transport network needed to cater for unprecedented demand during the Gold Coast 2018 Commonwealth Games (GC2018). Following extensive planning to identify traffic movements during GC2018, the City undertook a number of road infrastructure investments that were required to support the transport network and provide legacy benefits into the future.

Road network improvement projects that were undertaken were funded by the State Government and the City to a total value of $166.9mil.

Southport – Burleigh Road, (High Street, Ferry Road, Bundall Road and Bermuda Street) – The upgrade of

Southport – Burleigh Road started at the intersection of North Street in Southport and end just south of Rudd

Street in Broadbeach Waters. The key benefit of the project was the creation of three traffic lanes in each

direction for the majority of the 8klm section. The project also;

• Provided an off-road shared cycle and pedestrian pathway along the majority of the eastern side of the

Southport – Burleigh Road.

• Made improvements to intersections and bridges

• Improved the road surface

Ross Street and Ashmore Road Intersection – This intersection was signalised. Works involved the

removal of existing roundabout and construction of a signalised intersection. The traffic lanes were

reconfigured through the intersection with signalised pedestrian crossings and on road cycle lanes were

installed.

Olsen Avenue – Olsen Avenue (Labrador – Carrara Road) was widened from four lanes to six lanes between the intersections of Crestwood Drive and Southport – Nerang Road in Ashmore.

Gooding Drive Roundabout – Traffic improvements were undertaken at the Gooding Drive roundabout in

Carrara.

Smith Street – Minor improvements to the intersection of Kumbari Avenue and Smith Street in Southport.

Hooker Boulevard – An additional westbound lane was added along Hooker Boulevard between the

intersections of Lakeview Boulevard and Rio Vista Boulevard in Mermaid Waters.

Napper Road/Arundel Drive, Arundel - Intersection Upgraded

High Street, Southport (between North Street and Stevens Street) - Reconfiguration of High Street allowed

for two lanes in each direction

Robina Parkway and Cheltenham Drive, Robina - Intersection upgraded

Napper Road/Arundel Drive, Arundel - Intersection Upgrade

High Street, Southport (between North Street and Stevens Street) - Reconfiguration of High Street to allow for two lanes in each direction of travel during special events that require the closure of the Gold Coast Highway.

Robina Parkway and Cheltenham Drive, Robina - Intersection upgraded

These projects improved the traffic flow and catered for future growth. These investments also improved facilities and safety for cyclists and pedestrians

These projects were accelerated because of GC2018.

STRETCH BENEFIT: OUR COMMUNITY AND VISITORS CAN ENJOY THE USE OF GC2018 INSFRASTRUCTURE

City productivity Engaged, inclusive and accessible community


BENEFIT MEASURE

Improved traffic flow Improved provision of transport

infrastructure to the community

A safer road network

TARGET

Maintain average travel time to work

An increase in road network capacity A reduction in road infrastructure related

incidents

REALISATION

2016 – 25.8 minutes

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GOLD COAST AQUATIC CENTRE

The Gold Coast Aquatic Centre is a world-class facility where elite athletes can compete and world records can be broken. During the Gold Coast 2018 Commonwealth Games (GC2018) this facility featured the much anticipated swimming and diving competitions.

The $41 million redevelopment of the Centre was officially opened in 2014 as a multi-purpose, community facility. The Gold Coast hosted the 2014 Pan Pacific Swimming Championships (Pan Pacs), demonstrating the facility’s ability to easily convert from a community facility to one that can host world-

class events.

With expanded temporary seating capacity for 12,000 spectators, the Gold Coast Aquatic Centre is delivering outcomes now for the city, its residents and visitors, and was well positioned to feature some of the world’s best during GC2018.

The Gold Coast Aquatic Centre refurbishment was accelerated because of GC2018.

The Gold Coast Aquatic Centre includes:

• 10m x 15m learn-to-swim pool • children’s play pool • 50m 8-lane training pool

• 25 x 25m program pool • diving pool • dry dive training facility

• 600 square metre gymnasium • indoor / outdoor café • crèche

BUSINESS AS USUAL BENEFIT: OUR COMMUNITY AND VISITORS CAN ENJOY THE USE OF GC2018 INFRASTRUCTURE

Economic uplift Economic uplift Healthy and safe community Reduce pollution

BENEFIT MEASURE

An increase in membership

An increase in major aquatic events

Increase patronage Water saved per year

with the use of ultra-fine filtration

TARGET

An increase in membership each year An increase in major aquatic events each

year

500,000 per year

A saving in potable water

REALISATION

1530 gym members - 2016

1890 learn to swim, squad passes - 2016

14 scheduled for the 16/17 year

15/16 - 350,000 pax

12/13 – 130,000 pax*

*(closed March 2013 for redevelopment)

11/12 – 167,452 pax

14 million litres of water saved per year

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BROADBEACH BOWLS CLUB

The Broadbeach Bowls Club is recognised as one of Australia’s leading lawn bowls venues, attracting major lawn bowls events to the Gold Coast including the finals competition of the Australian Open Lawn Bowls from 2015 to 2019 and the World Youth Championships in 2016.

The Broadbeach Bowls Club $5.185 million venue upgrade works commenced in November 2015 and were successfully completed in June 2016. The upgrade works included four international competition standard lawn bowls greens, a modernised and expanded dining hall, meeting and office rooms, access ramps, widened footpaths, accessible amenities, a new commercial kitchen and raised outdoor terraces for improved spectator viewing and lighting to two greens.

The venue upgrade will cater to a mix of elite and community uses, support the development of lawn bowls on the Gold Coast and assist in the continued attraction of national and international events.

The venue will host the World 2020 Bowls, which are the World Championships of lawn bowls held every four years, attracting entries from over 20 countries. The event is expected to attract a total of 1,500 attendees in 2020, of which 71 per cent of attendees will be from interstate and overseas.

The Broadbeach Bowls Club upgrade initiative was a new project completed to prepare the venue for hosting the lawn bowls competition for the Gold Coast 2018 Commonwealth Games (GC2018).


Economic uplift Economic uplift Economic uplift Engaged, inclusive and accessible community


BENEFIT MEASURE Increase in elite or mass

participation bowling events held in the city.

Consistent number of elite or mass participation bowling

events held in the city.

Increase in visitation to the city to attend bowling events

Increase in patronage

Growth in Club Membership

TARGET

10% economic growth annually

2 events per year

10% growth annually

An increase in patronage

A growth in club membership

REALISATION

2016 - $5.4 million

2016 – 2 events

2016 – 2,700 visitors

2014 - 10% increase

2015 – 10% increase

2016 – 150 % increase

2014 – 220 bowls members

1500 social

2016 – 350 bowls members

2500 social

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BROADWATER PARKLANDS STAGE 3

Broadwater Parklands Stage 3 is a significant Gold Coast 2018 Commonwealth Games (GC2018) legacy project, providing new recreational open space for future generations of residents and visitors to our city.

Featuring wide-open spaces along the foreshore, Broadwater Parklands offers everything from shady spots for a picnic, to large scale events. It hosted the marathon, triathlon and walking events during GC2018.

Opened in February 2016 at a cost of $10.5 million, Stage 3 of the Broadwater Parklands represents the 70 per cent completion mark of the broader master plan for the parklands. The parklands now include:

• Additional 3.5 hectares of land to the north of the Gold Coast Aquatic Centre • New shared community facilities and home for the Southport Amateur Fishing Club • Environmental education shelter • Four-lane boat ramp • 82 car parks and 90 car trailer parks. Shaded playground • Barbeque and picnic facilities • Public amenities • Floating pontoons and jetty

As part of the project, more than 100,000 cubic metres of sand was dredged from the Broadwater to improve the navigable boating channels. To help stabilise and protect the surrounding marine environment, 3,000 square metres of seagrass was planted as part of Stage 3, extending the 500 square metres of seagrass planted during Stage 1 in 2013 which has since grown to 5,000 square metres.

The Education Shelter provides a designated area for school children, community and environment groups to gather and experience the stories of two tales. The stories of the past being the rich Indigenous history of the area, and more recently, the measures taken to protect and enhance the surrounding marine environment. A new piece of public art called ‘Blue Perspective’ now looks out over the Broadwater as part of the development. The three-metre fibreglass statue of a blue girl holding a paddle board was created by John Cox, a local artist.

The project was funded by the City of Gold Coast and the Gold Coast Waterways Authority.

Broadwater Parklands Stage 3 was accelerated because of GC2018.


Protection of natural environment




BENEFIT MEASURE

Protect and enhance the natural marine habitat

Increase public space available for community and event use

Increase community assets for

recreational use

Increase awareness and education cultural and ecological

interpretative signage and artwork

TARGET

Meet environmental offset requirements

Reclamation of additional land to meet City policy for regional and

local public open space/ population standards

Creation of a new multi-purpose

community facility

Creation of a purpose built structure to facilitate educational

outcomes

REALISATION

3000m2 of seagrass translocated

3.5 hectares of reclaimed land to support growing community

needs

475m2 community building with

flexible design, available for various uses

Education Shelter features cultural and ecological

interpretative signage and artwork

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THE GC2018 MANGROVE DECK

The Mangrove Deck was completed in July 2017 within the mangrove wetland habitat located behind the Gold Coast Aquatic Centre in the Broadwater Parklands as a result of the Gold Coast 2018 Commonwealth Games (GC2018).

The $660,000 Mangrove Deck is an open space overlooking the Broadwater and providing recreational viewing over the wetlands. It supported spectator movements during GC2018 and other major events including the Gold Coast Marathon.

The shelter rooftop contains integrated artwork from local indigenous artist Lisa Sorbie-Martin.

Built as an environmental offset for reclamation works that facilitated the redevelopment of the Broadwater Parklands Stage 1, the Mangrove Deck plays an important part in preserving the footprint

and function of the mangrove wetlands. The wetlands encourage seagrass growth in the area and also play a role in treating storm water from the adjacent CBD, which improves the water quality of the Broadwater.

The Broadwater Parklands hosted the GC2018 swimming and diving program, triathlon and marathon events, and was a key site for community and cultural gatherings during this period. Post GC2018, the space will continue to be used annually for the Gold Coast Airport Marathon and other city events.

The Broadwater Parklands is a world class, multi award winning open space and the design solution for the Mangrove Deck will contribute to the long term recreational and visual attributes of the Parklands

The Mangrove Deck was a new initiative that was enabled by GC2018.


City reputation Protection of natural environment Enhance resident and guest experience

BENEFIT MEASURE


Increased education for the community of the local marine environment

Enhance spectator experience for future events

eg. Increased access in finish area during the GC marathon


for “Infrastructure” in Reptrak



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GOLD COAST SPORTS PRECINCT

The Gold Coast Sports Precinct project includes the development of a new two-hall sports and leisure centre, outdoor stadium, refurbishment of existing indoor stadium and southern sports fields to provide a world-class group of venues for elite and community sporting groups. During the Gold Coast 2018 Commonwealth Games (GC2018), the precinct hosted the Opening and Closing Ceremonies, as well as the athletics, badminton, weightlifting, wrestling competitions and power lifting.

The $122 million precinct project was completed in early 2017 and includes the following improvements:

• Function rooms suitable for a variety of event types • Change rooms and administration facilities

Carrara Stadium

• Permanent lighting and technology upgrades

Carrara Indoor Stadium

• Spectator seating upgrades • Technology upgrades • Internal and external cladding improvements, and a new roof

Southern sports fields

• Three multi-sports fields catering for soccer, football and school carnivals • Outdoor lighting, car parking, public amenities and a shared clubhouse • Improvements to access roads

In preparation for GC2018, the World Team Badminton Championships (Sudirman Cup) was held in May 2017 at the precinct, attracting approximately 1500 of the world’s best. The vision for the precinct was to create a vibrant and engaging venue space that would attract community and sporting events long after GC2018.

The Gold Coast Sports Precinct is a new project that was enabled by GC2018.


Economic uplift Economic uplift City reputation Healthy and safe community

BENEFIT MEASURE An economic uplift from elite sporting and

entertainment events held in the city

Jobs created during construction Increase in the number of elite sporting

and entertainment events in the city

Increase in patrons

TARGET

An increase from baseline 350 full-time equivalent jobs created

during construction

10 events per year

200,000 patrons per year

REALISATION

Will commence post opening



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COOMERA INDOOR SPORTS CENTRE

The Coomera Indoor Sports Centre will be an important piece of community infrastructure for one of the Gold Coast’s fastest growing regions. Located within Coomera Sports Park, this new multi-purpose facility accommodates a range of elite and community sports such as netball, volleyball, basketball and gymnastics.

During the Gold Coast 2018 Commonwealth Games (GC2018), the $40 million centre hosted the gymnastics competition and netball finals.

The venue has been designed to world-class competition standards with potential for elite training and competition use. Key features of the venue design include:

• Gymnastics arena • Eight mixed-use sports courts • Meeting room facilities • Kiosk

The upper level includes meeting rooms, a function room and spectator seating. The centre offers permanent seating for 350 guests, with provision for 7,600 (temporary seating) for special events.

The centre was completed in August 2016 and was jointly funded by the Australian Government, Queensland Government and City of Gold Coast. It is now open for community use. In May 2017 the City was awarded the Queensland Parks and Leisure Australia award for “Leisure Facility of the Year” for Coomera Indoor Sports Centre. The City is now a finalist for the national award when the Australian conference is hosted on the Gold Coast later this year.

The Coomera Indoor Sports Centre is a new project that was enabled by GC2018.


Economic uplift Engaged, inclusive and accessible

community Healthy and safe community

BENEFIT MEASURE An increase in sporting events

held in the city

Enables an increase in community connectedness and reduction in social

isolation

Increase in grass roots sports participation in the northern corridor

TARGET




REALISATION

88

GOLD COAST SQUASH CENTRE

During the Gold Coast 2018 Commonwealth Games (GC2018) the Village Roadshow Studios hosted the squash competition. The six preliminary squash courts that were originally installed in the Village Roadshow Soundstage 9, have now been relocated (first game expected June 2018), to the Carrara Indoor Sports Centre. This relocation has added yet another international sport to the popular Gold Coast Sports Precinct at Carrara.

The Gold Coast is already recognised as an active city and one of the best sport and recreation destinations in Australia. GC2018 provided many leveraging opportunities for the City to expand its sport attraction program and generate increased investment outcomes for the local sport industry. The relocation of the squash courts to the Carrara Indoor Stadium has been a driver in the attraction of Squash Australia, the peak sporting organisation for Squash in Australia to relocate to the Gold Coast, becoming the home of squash in Australia from May of 2018.

In partnership, Squash Australia and the City have secured the GC2018 glass show court to be stored,

and utilised for all future major squash events held in the City. This court provides better broadcast content opportunities for television networks covering the sport and better spectator viewing.

The Gold Coast Squash Centre will provide social and health benefits to the community and visitors alike, creating opportunities for children, young people and professionals to have access to world standard facilities, whilst allowing the City to host domestic and international high performance training camps and major squash events that boost our local economy.

The Gold Coast Squash Centre is a new project that was identified as a result of GC2018.

STRETCH BENEFIT: OUR COMMUNITY AND VISITORS CAN ENJOY THE USE OF GC2018 INFRASTRUCTURE

Economic uplift Economic uplift Healthy and safe community Engaged, inclusive and accessible community

BENEFIT MEASURE An increase in sporting events held

in the city

Attraction of the peak sporting organisation to relocate to the

city

An increase in grassroots sporting participation

Enables an increase in community connectedness and reduction in

social isolation

TARGET

2 x national events per year 1 x international every two years 2 x national and or international

team training camps.

Peak sporting organisation

relocates to the city

An increase in grassroots sporting

participation

X patrons per year

REALISATION

2018/19 Australian Doubles Championships

2018/19 Australian University Championships

2018 Squash Queensland International Open

Squash Australia - 2018

90

GOLD COAST CYCLE CENTRE

The mountain bike events for the Gold Coast 2018 Commonwealth Games (GC2018) were held in the Nerang National Park with the start and finish located at the Gold Coast Cycle Centre. The project included new mountain bike trails in Nerang National Park as well as an upgrade to the Gold Coast Cycle Centre.

Stakeholders worked together through the trail design phase to ensure the trail met GC2018 competition requirements. Stakeholders included the Queensland Government, City of Gold Coast, National Park user groups, mountain bike and trail care organisations and local residents.

Concept designs of the GC2018 mountain bike trail were created by Architect Mode Design and construction was completed in late 2016.

The Gold Coast Cycle Centre upgrade included the construction of a new amenities block, fit-out of the change room facilities and works to the car park along Hope Street.

These upgraded facilities delivered a lasting legacy for the City of Gold Coast and provided the opportunity to explore further mountain biking opportunities across the city.

The Gold Coast Cycle Centre upgrade was a new project that was enabled by GC2018.


Economic uplift City reputation Healthy and safe community

BENEFIT MEASURE Economic uplift from sporting

events held in the city Increase city rating in “Ultimate

Sport City” Increase in mountain biking

community participation

TARGET An economic uplift from sporting

events held in the city

Top ten by 2018 An increase in mountain bike

participation in the city

REALISATION

15th in April 2016


92

GOLD COAST HOCKEY CENTRE

The Gold Coast Hockey Centre redevelopment project has provided the Gold Coast with world-class

hockey facilities designed to cater for elite training and competitions as well as community use.

The venue redevelopment provides new and upgraded infrastructure to support the development of

hockey on the Gold Coast and create opportunities for future training camps and major competitions.

The upgrade has delivered:

New international competition standard hockey pitches

• resurfacing of two synthetic pitches and realignment of one to face north-south position

• replacement and realignment of the turf pitch will be completed after the Gold Coast 2018

Commonwealth Games (GC2018)

• the synthetic pitches will feature surfaces known as Poligras Platinum

• the pitches are designed to the same specifications as the new hockey pitch being built at the

Sports Super Centre at Runaway Bay

Building upgrades

The existing clubhouse is more than double in size and includes;

• change rooms and amenities

• meeting rooms and office space

• first aid room

• central atrium

• function room

• bar/kitchen

• public balcony with 200 permanent seats overlooking the two synthetic pitches

The Gold Coast Hockey Centre redevelopment was completed in early 2017 and hosted the hockey

competition for GC2018.

The redevelopment ws a new project and has been enabled by GC2018.


Economic uplift City reputation Healthy and safe community

BENEFIT MEASURE Economic uplift from sporting

events held in the city Increase city rating in “Ultimate

Sport City” An increase in grassroots

sporting participation

TARGET An economic uplift from sporting

events held in the city

Top ten by 2018 An increase in grassroots

sporting participation

REALISATION

15th in April 2016


gc2018 benefits (working draft june 2018) - city of gold coast · the construction project was...

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