“General Banking ActivitiesOf

Shahjalal Islami Bank Limited”

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_____________________________________________________________Bangladesh University of Business & Technology (BUBT)

Internship ReportOn

“General Banking Activities of SJIBL”

SUBMITED TO Md AslamUddin

LecturerDepartment of Marketing

Bangladesh University of Business & Technology (BUBT)

SUBMITED BYMd Rayhan Chowdhury

MBA Program, 16th IntakeID: 08093201511

Department in Marketing

DATE OF SUBMISSIN22nd July 2011

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Letter of Transmittal

22nd July, 2011

Md. Aslam UddinLecturer in MarketingDepartment of MarketingBangladesh University of Business & Technology (BUBT)

Subject: Submission of report on “General Banking Activities of SJIBL”.

Dear sir,

This is my pleasure to present my internship report on “General Banking Activities of

SJIBL”which has been prepared as a partial requirement for the MBA program. I have completed a 3

(three) months internship at Shahjalal Islami Bank Limited (Kawranbazar Branch), which was a

worthwhile experience for me as it was in such an esteemed organization.

I hope the ideas features in this report will provide a clear picture if the scenario to which I have

exposure of.

I am highly obliged for your guide and continuous cooperation. I would like to thanks on this regard.

This is for your kind perusal and consideration.

Thanking you in anticipation.

Sincerely yours,

Md Rayhan ChowdhuryID: 08093201511Intake: 16th Department of MarketingM.B.A. programBangladesh University of Business & Technology

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Acknowledgement

I uttered my heartiest thanks to those persons whose cooperation and wise suggestions helped me to

prepare my report. I would like to express my sincere gratitude and appreciation to my honorable

teacher and supervisor Mr. Md. Aslam Uddin, Lecturer, Department of Marketing and also thanks

to Dean Prof Md. Mohiuddin, Faculty of Business & of CST, Bangladesh University of Business &

Technology; they gave me his utmost assistance and advice to make this report effective. During my

internship program at Shahjalal Islami Bank Limited, General Banking, Kawranbazar Branch, I got

help from different people who assigned me various information, data and advice. I am grateful to the

following persons for their sincere cooperation and coordination. At first, my deepest gratitude goes

to Muhammad Ali, Managing Director and Alhaj Sajjatuz Jumma, Director for selecting me as an

internee and gave me the chance to do my internship at Shahjalal Islami Bank Limited, Kawranbazar

Branch.

My warm thank goes to Md. Sayed Showket Rana Executive Vice President and Manager and Md.

Chowdhury Golam Rahman Senior Assistant Vice President and Operation Manager of Kawran

Bazar Branch who always guide me and advised me effective guidelines to make this report

worthwhile.I also thanks to Mrs Sakinoor Sr. Executive Officer and Jayed Newaz Bhuiyan First

Execuitive officer, Md. Moshiur Rahman senior officer, Mohammad Ishaque officer, Shirin shahid,

Salina Akter, Farhana ahmed, Zakia Abedin, Asma Khatun, Farhana Akter Cash Officer.

Finally I would like to convey my best regards to all officials of the “Shahjalal Islami Bank

Limited” Kawranbazar Branch, Dhaka. Equally I would also like to record my sincere gratitude

and indebt ness to the authority of BUBT for their kind co-operation

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Table of Contents

Particulars Page noChapter One : Introduction 1

1.1 Introduction 2

1.2 Significance of the Report 2

1.3 Scope of the Report 2-3

1.4 Objective of the Report 3-4

1.5 Methodology of the Report 4-5

1.6.Limitations of the Report 5

Chapter Two: Organizational Overview 6

2.1 Background of SJIBL 7

2.2 Vision of SJIBL 7

2.3 Mission of SJIBL 7

2.4 Goal of SJIBL 8

2.5 Strategies of SJIBL 82.6 Ownership Pattern 8

2.7 SJIBL’s Market Share 9

2.8 Organ gram of SJIBL 10

2.9 Management Hierarchy of SJIBL 11

2.10 Financial Highlights of SJIBL 12-14

2.11 SJIBL AT A GLANCE 14

Chapter Three: Theoretical Background of SJIBL 15

3.1 Background of SJIBL: 16

3.3 Divisions of SJIBL 16

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10

2.9 Management Hierarchy of SJIBL 11

2.10 Financial Highlights of SJIBL 12-14

Chapter Three: Theoretical Background of SJIBL 15

3.1 Background of SJIBL 16

3.2 Nature of Business 16

3.3.1 General Banking Division 17-18

3.3.1.1 Account Opening Department 19

3.3.1.2 Term and Condition Account Opening Department 20-21

3.3.1.2 Parties of Remittance 21

3.3.1.3 Types of local Remittance 21-22

3.3.1.4 Clearing Section 23-24

3.5 Cash Payment 23

3.5.1 Outward Cheque clearing 23-24

3.3.1.6 Cash Department 24-25

3.3.1.7 Product and Service of General Banking Division 25-27

3.3.4. Investment Department 28-30

3.3.4.1 Types of Investment 30

3.3.5 Foreign Exchange Division 36

3.3.6 Human Resource Division 36

Chapter Four: Analysis of SJIBL 37

4.1 Performance of The Bank 38

4.1.2 Income and Expenditure Comparison 38

4.1.3 Comparison of Profit/loss 39

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4.1.4 Deposit and Investment Position of SJIBL 39

4.1.5 Foreign Exchange Position Analysis 40

3.11 SWOT Analysis of SJIBL 41-42

Chapter Five: Findings of SJIBL 43

5.1 Major Findings 44

5.2 Findings from the Balance Sheet 45-46

Chapter Six: Conclusions of SJIBL 47

6.1 Conclusions 48

Chapter Seven : Recommendations 49

7.1 Recommendations 50

Bibliography 51

Abbreviation:

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SL No. Terms Elaborations

1 SJIBL Shahjalal Islami Bank Limited

2 FI Financial Institution

3 BB Bangladesh Bank

4 AWCD Al-Wadiah Current Deposit

5 MSD Mudaraba Savings Deposit

6 MSND Mudaraba Short Notice Deposit

7 MDS Monthly Deposit Scheme

8 DBS Double Benefit Scheme

9 MS Millionaire Scheme

10 MTDR Mudaraba Term Deposit Scheme

11 FO Financial Obligation

12 IPO Initial Public Offering

13 MIS Monthly Income Scheme

14 L/C Letter of Credit

15 CIB Credit Information Bureau

16 RM Relationship Manager

17 IDBP Inland Documentary Bill Purchased

18 HIS Housing Investment Scheme

19 PO Pay Order

Executive Summary:

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The topic of this report is “General Banking of Shahjalal Islami Bank Limited”. This report is

originated as a partial requirement of MBA program, Bangladesh University of Business and

Technology (BUBT), Dhaka. To prepare this report I have necessary assistance from Shahjalal

Islami Bank Limited during my internship period. The major objective of this report is analyzing

General Banking of SJIBL of Shahjalal Islami Bank Limited. To prepare this I have followed the

methodology which contains both primary sources of data & secondary sources of data with

questionnaire survey. To make this report I had to face some limitations which I include in this

report. My study covers the background of SJIBL. It tells about its objectives, mission &vision. I

have described the procedures, rules & regulations of SJIBL. Mainly focus on General Banking

activities. Describe TT, DD, Pay order, and account opening, foreign remittance of SJIBL,

different types of deposit scheme, dispatch system, I analyzing data related with general banking

related.. I have used financial data & graphical presentations to measure the performance of

general banking activities of SJIBL. The report focuses about the movements of the related

figures including the financial activities of the bank & review of the annual report of Shahjalal

Islami bank limited. I have found out some problems in my selected areas. I have recommended

SJIBL to take some steps to remove those problems in this report. I have faced new challenges in

every step of banking procedure. I tried to present all the banking activities that I have come

across during my internship program.

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