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(†) Canadian Breast Cancer Foundation, Run for the Cure and pink ribbon ellipse are trademarks of the Canadian Breast Cancer Foundation.
General Information
What is the Canadian Breast Cancer Foundation CIBC Run for the Cure?
The CIBC Run for the Cure is a 5k or 1k walk or run that raises funds for Canadian Breast Cancer
Foundation. It is the largest single-day, volunteer-led event in Canada in support of the breast
cancer cause.
When is the CIBC Run for the Cure?
The event takes place on Sunday, October 5, 2014.
Where is the CIBC Run for the Cure?
The CIBC Run for the Cure takes place in 66 locations across Canada.
Who organizes the CIBC Run for the Cure?
The CIBC Run for the Cure is organized and executed by staff and volunteers of Canadian Breast
Cancer Foundation. The generous support of volunteers helps to keep costs down, which directs
more money to Canadian Breast Cancer Foundation to fund breast cancer research and health
promotion initiatives.
Do I have to actually run?
No. The CIBC Run for the Cure prides itself on its broad accessibility. As a family event, adults and
children of all ages are invited to run or walk at their nearest Run Site.
Can I ride my bike or inline skates?
No. For safety reasons, inline skates, bicycles, scooters and skateboards are not permitted at the
event. Strollers are welcome!
Can I bring my dog?
Yes, but for safety reasons dogs must be muzzled and on a leash.
If I walk on Run day do I have to sign up as a participant and what is the fee?
Yes, in order to participate in the CIBC Run for the Cure, you must register as a participant and pay
any associated fees.
I qualified for the CIBC Run for the Cure Loyalty Program—how do I redeem my benefits?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext. 264 or by emailing
Is there a Loyalty Program for the 2014 CIBC Run for the Cure?
No. As we are always striving to make the CIBC Run for the Cure and its programs as fun,
accessible, and rewarding as possible, we are investigating ways to retool and improve the
program for our participants. Thank you for your interest and continued support.
Where does the money raised at the CIBC Run for the Cure go?
The funds raised go to Canadian Breast Cancer Foundation. For more information about the
Foundation, its work, and where the money goes in your region, visit Your Impact.
Is Canadian Breast Cancer Foundation a registered charity?
Yes. The Foundation‟s charitable number is 12799 3608 RR0001. When you donate to the
Foundation, you may be entitled to receive a tax receipt. For more information concerning tax
receipts, refer to the Tax Receipt FAQs below.
How do I learn more about becoming a sponsor of the CIBC Run for the Cure?
For more information about national sponsorship opportunities, please call 1-800-387-9816 or
email [email protected]. For more information about local or regional sponsorship opportunities,
please contact one of our Regional offices.
What is your Canvassing Policy?
Canadian Breast Cancer Foundation does not canvass door-to-door. Nor, does it encourage
participants to solicit funds by door-to-door canvassing. For more information please read our
Canvassing Policy.
Registration
What can I use as proof of registration?
There are several documents you can use as proof of registration:
- Email confirmation
- Print out of personal fundraising page online showing funds raised
- Print out of homepage in your Participant Centre
Can I register offline?
Yes, you may register via regular mail by downloading the participant form from your Run Site
page or by picking up a participant form at a CIBC branch(available in July 2014).
May I use my username and password from previous years?
Yes you can. We encourage you to use the same username and password from 2010, 2011, 2012,
or 2013.
May I fax my participation form?
No, unfortunately we are not able to accept faxed participation forms.
How much is the participation fee?
The participant fee is $40 for adults; however, adults may choose to waive the fee by committing
to raise a minimum of $150by October 31, 2014. Youth registration (under the age of 18 years
old) is $40 with a t-shirt, or free without a t-shirt. Youth may also elect to waive the fee by
committing to raise at least $60by October 31, 2014.
Please note that if you pay the participant fee prior to raising $150, the participant fee cannot be
refunded and is not eligible for a tax receipt.
What happens if I don‟t reach my $150 minimum?
Canadian Breast Cancer Foundation assumes a cost for each participant in the CIBC Run for the
Cure. We are able to continue funding breast cancer research, education, and advocacy initiatives
by structuring our budgets around fundraising dollars committed to us by our participants. It is
crucial that you meet your commitments to Canadian Breast Cancer Foundation so that we can
plan our budgets accordingly.
If you are having difficulty reaching your fundraising goal, please contact your local Fundraising
Coordinator who can support you in your fundraising efforts. You can find their contact
information on your location‟s Run Site page.
Where can I pay my participant fee?
You have 3 payment options:
1. Participant fees can be paid online during the registration process or from your
Participant Centre.
2. You can register offline and pay your participant fee at any CIBC Branch location. To
pay at CIBC, bring a completed participant form to any CIBC Branch. On event day
bring your stamped participant form to the registration table to pick up your t-shirt.
3. Participant fees can be paid on event day at the registration table.
*Participant fees cannot be refunded after payment.
Why is there a $40 participant fee?
The CIBC Run for the Cure assists the Foundation in raising millions of dollars toward realizing our
vision of creating a future without breast cancer. There are costs associated with staging an event
on this scale to raise that money. We charge a $40 participant fee to cover costs associated to the
event so that we contribute as much of the money you raise as possible to the cause.
What does the $40 participant fee cover?
Each year, the CIBC Run for the Cure raises tens of millions of dollars to support Canadian Breast
Cancer Foundation‟s vision of creating a future without breast cancer and gives communities an
opportunity to show their love and support for people affected by breast cancer. There are costs
associated with producing an event of this scale. The participant fee of $40 is used to cover
administrative and event expenses such as: road closure, police security, t-shirts, tents, food,
website administration, data processing, etc.. The $40 is used to cover these expenses so that
more donors' dollars are put towards the cause.
Can you convert my donation into a participant fee?
No, donations cannot be converted to participant fees.
Where do I get my CIBC Run for the Cure t-shirt?
T-shirts can be collected at designated pick-up locations prior to the CIBC Run for the Cure or on
Run day. You will need your participation and any donation forms, stamped by CIBC, at the time
of pick-up. If you registered online you only need to present your proof of participation email.
If you are part of a team, your Team Captain will pick up your t-shirts prior to the event and
distribute them to all team members.
Pick-up locations will be posted on your Run Site page under the CIBC Run for the Cure t-shirt
pick-up link as of July 2014.
I registered as an individual, but now want to participate on an existing team or form my
own team. How can I do this?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext. 264 or by emailing
I am already registered at a location, but now would like to change my location. How can I
do this?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext. 264 or by emailing
Website
Who is considered a „New Participant‟?
Any individual who has not participated in the CIBC Run for the Cure before.
Who is considered a „Returning Participant‟?
Any individual who has participated in the 2010, 2011, 2012, or 2013 CIBC Run for the Cure.
May I use my username and password from previous years?
Yes, you can. We encourage you to use the same username and password from 2010, 2011, 2012,
or 2013.
What if I don‟t remember my username or password?
Click here to recover your username and/or password, or contact Donor Services at 1-800-387-
9816, ext. 264 or [email protected].
What is my Participant Centre?
Your Participant Centre is your unique, online, customizable fundraising centre. It can be accessed
by either individual or team participants immediately following online registration, ready and
waiting to be tailored to your preference. It contains tools for emailing friends and family, tracking
online donations, team status, and much, much more.
What is my Personal Fundraising page?
It is an online webpage that highlights an individual participant and their fundraising efforts.
Participants are able to customize content and images on their Personal Fundraising page from
the Participant Centre.
Will the current website have my past donors‟ information and email addresses?
Yes. If you registered with as a Returning Participant with your previous username, all of your
donor information will be available in the email section of your Participant Centre.
Is there a limit to the number of emails that I can send from my Participant Centre to my
family, friends and team members?
No, there is no limit to the number of emails that can be sent from the Participant Centre.
I am getting bounce backs when emailing from my Participant Centre. Why is this
happening?
If you are manually entering email addresses to your contact list please do not separate the
addresses using a colon (;). Kindly use a comma (,) to separate the addresses. Contact our Donor
Services Department at [email protected] or 1-800-387-9816 ext 264 if the issue persists.
Can I upload my address book from my Outlook, Hotmail, Yahoo or Gmail account?
Yes. Please follow the upload instructions in your Participant Centre
What is the maximum file size for a photo?
Photos can be up to 2.5 MB and will be resized to 300 by 400 pixels.
Can I upload a video from a source other than YouTube on my Personal Donation page?
No. YouTube has been selected as the only source as it is the most widely accessed and viewed
site for video information.
If I import my donor information online, will the Foundation be able to contact these
people?
No. Your privacy is important to the Foundation and therefore staff and volunteers cannot view or
access your online information. Your information is confidential and is only accessible by entering
your personal username and password, to which the Foundation does not have access.
Is a team blog application available online?
Yes, tools to help you start a blog to track your CIBC Run for the Cure experience are available on
your Personal Fundraising pages. Alternatively, we encourage participants to tell their story on the
Foundation „Finding Hope‟ Blog. Email [email protected] share your story with the
Foundation‟s social media community.
I registered as an individual, but now want to participate on a team or form my own team.
How can I do this?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext. 264 or by emailing
If I am already registered at a location, but now would like to change my location. How can I
do this?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext. 264 or by emailing
Teams
How do I register a team?
A fast and easy way to register a team is by registering online. Select „I want to create a team' on
the Run Site page and proceed with the registration process.
How do I join a team?
You can join a team online by selecting „I want to join a team‟ in the registration process. Or, you
can contact the team captain.
Note: If this is your teams first year participating, your Team Captain must register first to create the
team.
How do I make sure my team is eligible to receive team t-shirts?
Details regarding team t-shirt eligibility criteria can be found here. Your Run location Team
Coordinator can provide you with the specific details concerning team t-shirt deadlines. Their
contact information is available on your Run Site location page.
Do I need to have 10 members to form a team?
No. You can have as many or as little members as you would like to form a team. However, teams
with less than 10 members will not receive team t-shirts with your team‟s name on the back.
Teams with less than 10 members will receive regular event t-shirts.
Can I register my team the day of the event?
Yes! Teams can register any day, including on the day of the CIBC Run for the Cure. However, in
order to have your team name printed on your t-shirts you will need to register your team of 10 or
more by Friday, September 19, 2014 so the Foundation will have enough time to print your team
name on the back of your team t-shirt. Team registrations after September 19, 2014 will not
receive their team name on the back of their team t-shirts (but will receive the regular event t-
shirts).
I registered as an individual, but now want to participate on a team or form my own team.
How can I do this?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext. 264 or by emailing
What if I register my team, or some of the team members offline, are we still eligible for
team t-shirts?
If you choose to submit your participant forms, and participation fees at CIBC, instead of
registering online, you will need to bring copies of these bank stamped forms to the team t-shirt
deadline event in your Run Site. Most of these events will happen on, or around, September 19,
2014. Please consult your Run Site page for these details.
What is a multi-site team?
Multi-site teams are teams that are registered in two (2) or more locations. Multi-site teams must
also register in one of the five categories (Corporate, Friends and Family, School, Women‟s, or
Post-Secondary Challenge).
All multi-site teams are eligible for team t-shirts if they meet all of the criteria below:
1. Local teams must consist of least 10 (ten) members
2. Individual team members must have paid the $40 participation fee by team t-shirt
deadline of September 19, 2014.
When is team t-shirt pick-up?
Team t-shirt pick up takes place during the week before the 2014 CIBC Run for the Cure. To find
the specific t-shirt pick-up date and location, visit your Run Site page.
If I make a donation to my team, will I receive a tax receipt?
Yes, you will receive a tax receipt; however, making a team donation will not enter you into prize
draws or count towards your Fundraising Rewards.
Does my team fundraising total count towards the Fundraising Rewards program?
No. Team fundraising totals are NOT eligible for Fundraising Rewards and they do not count
towards an individual‟s fundraising total.
If a donor mistakenly donates to your team and would like to transfer the donation to an
individual participant, the donor must contact our Donor Services department by October 31,
2014. After this date team donations are non-transferable as the fundraising component of this
program has closed.
CIBC RUN FOR THE CURE DONOR SERVICES T: 1-800-387-9816 x 264 E: [email protected] Hours of Operation: Monday - Friday, 9:00a.m. to 5:00p.m. EST.
Post Secondary Challenge
Who is eligible to participate in the Post Secondary Challenge (PSC)?
Anyone is eligible to participate in the PSC, including students, faculty, staff, friends, and/or family.
In order to win the Post Secondary Team Challenge Award (presented to the top fundraising PSC
team at each location) you need to be registered as a PSC team type and be affiliated with a
Canadian post-secondary institution. All winning teams are awarded with a plaque on Run day.
How do I register?
On www.cibcrunforthecure.com, select your Run site and choose either to create or join a team.
After logging in as a Retuning or New participant, select your post-secondary institution from the
Multi-Site Team Affiliation / Institution drop down menu.
What Post-Secondary Challenge awards are presented on Run day?
A PSC award is presented to the top fundraising PSC team at each Run location. All winning teams
are awarded with a plaque on Run day.
What Post-Secondary Challenge awards are presented after Run day?
The Top Institution Award will be presented to the institution whose team(s) achieves the highest
fundraising amount across Canada.
Do my offline donations count towards awards in the Post-Secondary Challenge?
Yes, both offline and online funds will count towards your total.
Are there tools available to help with fundraising efforts?
Yes, there is a wide variety of tools available on the Fundraising Tools page and in your Participant
Centre.
What is a post-secondary school?
Post-secondary institutions are defined as any Canadian university, college, or CEGEP. If you have
a question regarding your school, please contact your regional representative:
Atlantic: Kelly Hudson - [email protected] - 1-866-273-2223
Quebec: Lyane Bourassa - [email protected] - 1-877-990-7171
Ontario: Devon Bailey – [email protected] – 1-866-373-6313 ext. 283
Prairies/NWT: Tracie Seeley - [email protected] - 1-866-302-2223
BC/Yukon: Alice Lam - [email protected] -1-800-561-6111
Is this a national program?
Yes, the PSC is a national program. You may register online at any of the CIBC Run for the Cure
locations.
Note: Virtual Run and certain other sites may not qualify for the Post-Secondary Challenge. For
more information, contact Donor Services at 1-800-387-9816, ext. 264 or by emailing
What if my school is not listed in the drop down box?
If your institution is not listed on the website please contact your regional representative:
Atlantic: Kelly Hudson - [email protected] - 1-866-273-2223
Quebec: Lyane Bourassa - [email protected] - 1-877-990-7171
Ontario: Devon Bailey – [email protected] – 1-866-373-6313 ext. 283
Prairies/NWT: Tracie Seeley - [email protected] - 1-866-302-2223
BC/Yukon: Alice Lam - [email protected] -1-800-561-6111
Are participants eligible for Fundraising Rewards?
Yes, Fundraising Rewards are prizes that any registered CIBC Run for the Cure participant may
redeem based on their fundraising level.
Donations
Where can I find a donation form?
If you have registered online, we encourage you to download the donation forms, pre-populated
with your personal information, from your Participant Centre. If you‟ve registered offline, you can
download blank donation forms from your Run Site page, or pick one up in person at a CIBC
branch (available in July 2014).
What do I do with cash and cheque donations that I have received?
Cash and cheque donations must be deposited at any CIBC branch and you must have your
donation form stamped. DO NOT leave your form(s) at the CIBC branch and please make copies
of your forms for your records.
Bring your bank stamped form(s) to t-shirt pick-up, Run day, or mail them to:
Canadian Breast Cancer Foundation PO Box 829 Station K Toronto, ON
M4P 2H2
If you did not take your cash or cheque donations to the bank, please bring the donations and
forms with you to t-shirt pick-up or Run day
NOTE: Remember, your forms are your proof of payment. Do not leave your forms at the CIBC
Branch and please make copies of your forms for your records. We require this information to
receipt your donors.
What do I do with my credit card donations?
Record credit card information on a completed donation form. Forms may be submitted at t-shirt
pick-up, on Run day, or by mail to:
Canadian Breast Cancer Foundation PO Box 829 Station K Toronto, ON
M4P 2H2
All credit card donations are processed centrally, at the Foundation, after the event.
Can I take my credit card donations to CIBC for processing?
No, CIBC does not process credit card donations.
Why is the Card Verification Value Code (CVV) needed?
CARD VERIFICATION VALUE CODE (CVV) is an anti-fraud security feature to help verify that you
are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed
on the signature panel on the back of the card immediately after the last four digits of your cards
account number. For American Express, the four-digit CVV number is printed on the front of the
card above the card account number.
How do I submit in-person donations?
In-person donations (donations not paid online) will be officially counted as part of your
fundraising when they are received by the Foundation. You can submit your in-person donations
2 ways:
1. Bring them to any CIBC Branch. The money will be deposited into the account listed on
your donation form and CIBC will stamp your form(s). You can hand in your bank
stamped forms on Run day or mail the form(s) to the Foundation for data entry, tax
receipting, and Fundraising Rewards redemption purposes. DO NOT leave your forms
at a CIBC branch and please make copies of your forms for your records.
2. Mail your donations - (cheques and credit card numbers are fine, but do not send cash
in the mail). The mailing address is:
Canadian Breast Cancer Foundation P.O. Box 829 Station K Toronto, Ontario
M4P 2H2
I have collected both online and offline donations. How do I ensure my donations are
directed to the right account?
Make sure you download a donation form from your Participant Centre. This form is pre-
populated with your registration number and personal details. If you are using a blank donation
form, please ensure that your name, address information, and Run Site match your online record,
and please print clearly.
How long will it take before my donations are posted to my account?
Online donations will be reflected automatically once a donation is made and completed.
Offline donations are uploaded to the redemption centre on a weekly basis starting October 6,
2014. Offline donations made through CIBC branch locations are processed once the bank
stamped donation forms are received by the Foundation. Due to the number of participants in the
CIBC Run for the Cure across the country, this process could take until the end of December 2014,
depending on when your forms were submitted.
I want to submit my forms before or after the event. Can I send them by mail?
Yes, forms can be mailed to the Foundation. If you are mailing your forms in before the CIBC Run
for the Cure, please deposit your donations at any CIBC branch. DO NOT leave your forms at the
CIBC branch and please make copies of your forms for your records. Do not send cash in the mail.
Please note that your forms are proof of your registration, so surrender these forms only when you
pick up your t-shirt. After the CIBC Run for the Cure, please mail forms to:
Canadian Breast Cancer Foundation P.O. Box 829 Station K Toronto, Ontario
M4P 2H2
Am I responsible for collecting the donations from the people who have agreed to sponsor
me?
Yes. You are responsible for collecting the donations. If you are registered online, it‟s simple and
secure for your supporters to donate on your behalf. If you register offline, you can collect your
donations and deposit them at a CIBC branch prior to the CIBC Run for the Cure or on Run day,
October 5th.
When will the Foundation send out tax receipts for CIBC Run for the Cure donations?
See Tax Receipt FAQs.
Can I make a donation if I‟m not participating in the CIBC Run for the Cure?
Absolutely! Donate online or at any CIBC branch across Canada. To make a donation at CIBC,
record your name, address, and donation amount on a donation form. CIBC will accept your
donation and a teller will stamp the form and return it to you. To get a tax receipt, mail the
stamped donation form to:
Canadian Breast Cancer Foundation P.O. Box 829 Station K Toronto, Ontario
M4P 2H2
Does the Foundation accept corporate matching donations?
Yes. For more information on corporate donations options, please visit our Fundraising Tools
page.
My donor/sponsor accidentally donated to the team instead of me, can the donation be
transferred?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext 264 or by emailing
I have donated to myself; will I receive a tax receipt?
Please refer to the Tax Receipt FAQs.
Fundraising Rewards and Awards
What are the Fundraising Rewards levels?
All participants in the CIBC Run for the Cure who individually raise $500 or more are eligible for
the Fundraising Rewards Program. See the Fundraising Rewards page for details on the levels and
prizes.
How do I qualify for Fundraising Rewards?
Participants who raise at least $500 are required to have all fundraising dollars and forms received
by Canadian Breast Cancer Foundation by October 31, 2014 in order to qualify for the Fundraising
Rewards program.
When can I redeem my rewards?
The Fundraising Rewards program opens for redemption at 9 a.m. EST on Monday, October 6,
2014. Participants may continue to redeem rewards throughout the month of October. All
fundraising dollars and forms must be received by Canadian Breast Cancer Foundation by
October 31, 2014 in order to count towards the Fundraising Rewards program.
When do I need to redeem by?
Fundraising Rewards must be redeemed prior to the program closure at 5 p.m. EST on January 31,
2015. Please keep this date in mind, as redemption will not be possible after the program has
closed.
If redeeming Fundraising Rewards offline, participants must contact Donor Services prior to the
program closure date of January 31, 2015 during regular hours of operation.
CIBC RUN FOR THE CURE DONOR SERVICES T: 1-800-387-9816 x 264 E: [email protected]
Hours of Operation: Monday - Friday, 9:00 a.m. to 5:00 p.m. EST.
Is my Fundraising Reward level transferable?
No. The Fundraising Reward level reached individually cannot be transferred to another
participant.
Does my team fundraising total count towards the Fundraising Rewards program?
No. Team fundraising totals are NOT eligible for Fundraising Rewards, and they do not count
towards an individual‟s fundraising total.
What prizing is available?
A list of available prizes can be found on the Fundraising Rewards page.
What are fundraising milestone badges?
Milestone badges are a colourful way to show everyone what a great fundraiser you are! Each time
you reach a Fundraising Reward milestone, a new badge will appear on your profile. Milestone
badges are also given out to anyone that makes a self-donation.
What if I do not wish to receive prizes from the Foundation?
Individuals can select “Give back to the Foundation” in their redemption centre. Making this
selection will allow Canadian Breast Cancer Foundation to direct more funds towards research,
education, and advocacy initiatives.
If I opt out of receiving a Fundraising Reward and select to “Give back to the Foundation,”
can I receive a tax receipt?
As a monetary donation is not being made to the Foundation when you “Give back to the
Foundation” we are unable to issue a tax receipt for the gift amount.
Is the prizing donated or do you pay for these products?
The prizing for the Fundraising Rewards program is both purchased and provided by sponsors.
The Fundraising Rewards are a small token of our appreciation for all the hard work CIBC Run for
the Cure participants do on behalf of the foundation.
Some prizes are used by participants to further fundraise, while others enjoy the items themselves
in recognition of all their hard work. Some treat their prize as a memento of their continued
participation in the CIBC Run for the Cure.
How will I know if I qualify for Fundraising Rewards?
Once all donation forms have been processed, participants who are eligible for the Fundraising
Rewards program will be notified by email or letter confirming their Fundraising Rewards total.
Due to the high volume and process time involved for offline donations, we encourage
participants to enter their offline donations online so your fundraising totals will be up to date
within moments using the online system. To see your offline fundraising dollars on the online
system for Fundraising Rewards redemption, please check back each Monday after October 6,
2014until December 31, 2014 for up to-date totals.
How do I redeem my Fundraising Rewards?
1. Login to your Participant Centre and click "Redeem Now" button. This will look like a
shopping cart.
2. Review the Fundraising Rewards that you qualify for by clicking “Redeem.” From here you
will be able to browse the options available to you and select the prize that you would like
to redeem.
3. Upon selecting your reward proceed to "My Cart" to complete the order and confirm your
email address and shipping address.
Please Note:
The shipping address provided MUST be a location that is accessible between 9 a.m. - 5
p.m., as a signature will be required on all shipments
Because a signature is required, PO Boxes CANNOT be accepted. By providing an
email address, the shipping company can send you an Advanced Shipping Notification
so you will know exactly when to expect the delivery. If you will not be available at the
time of delivery, there is a simple option to print and sign a notice for the driver to
leave the package in a safe place. With advance notice, your package will be delivered
the first time hassle-free
For any Gift Card redeemed you will need to provide a valid email address as the gift
card will be sent to your email address. It can then be used to redeem online or in
store. Please be sure to check your spam folder. Gift Cards will be sent to your valid
email address within 6 weeks of redeeming
Double check your information and then complete the transaction by clicking
"Complete my Order"
How do I redeem my Fundraising Rewards if I don‟t have internet access?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext. 264 or by emailing
How do I know that my Fundraising Rewards order was received?
A confirmation message will appear on the page with your order and shipping details after your
order has been placed.
Can I change my Fundraising Rewards order after it has been placed?
No, once an order has been submitted changes cannot be made. Please ensure you have chosen
the Fundraising Reward that best suits you.
Exchanges are not possible unless an item is damaged or shipped incorrectly from the information
outlined on your confirmation form.
Why can‟t I exchange my Fundraising Rewards?
Fundraising Rewards are supplied to Canadian Breast Cancer Foundation from sponsors and
vendors based on the orders we place. Our order sizes are determined by the Fundraising
Rewards redeemed by our participants. As such, we have a very specific and limited quantity of
each item. For this reason, we cannot offer exchanges on rewards redeemed unless the item is
damaged or incorrectly shipped.
How do I receive my Fundraising Rewards? Are there costs involved?
Gift Cards are delivered via email to the address you provide during registration within 4-6 weeks. All non-gift card prizes are shipped via Canpar Courier within 4-6 weeks. As a signature is required on all shipments, the shipping address MUST be a location that is accessible between 9 a.m. and 5 p.m..
Can I change my shipping details after I have placed my order?
No, once your order has been placed the shipping destination cannot be changed. The item will be
delivered to the provided address; if this item is not successfully received, then it will be sent back
to the shipping facility and will be marked as undeliverable.
How will I know when my Fundraising Reward has arrived?
Gift cards will be delivered to the email address provided within 4-6 weeks of the order date. All
other prizes should be delivered by Canpar Courier within 4-6 weeks of the order date. By
providing an email address, Canpar Courier can send you and Advanced Shipping Notification to
alert you of actual delivery date.
What happens if my Fundraising Reward arrives when I am on vacation?
It is important to redeem when you know that you will be in town for the next 4-6 weeks. The
Fundraising Rewards program can be redeemed until January 31, 2015. This allows participants a
wide range of time to order and receive the merchandise.
Click here to view Canpar Courier‟s policies regarding undeliverable items.
What is the return policy?
Merchandise may only be returned if you have received the wrong item from what was ordered on
your confirmation email or if the item is damaged. There are no other provisions for returns to
keep costs to the Foundation at a minimum.
If you have received a damaged item, please contact our donor services department by telephone
at 1-800-387-9816 x 264 or by e-mail at [email protected] one of our representatives will be
happy to assist you.
I did not receive my Fundraising Reward. What should I do?
Please contact our donor services department by telephone at 1-800-387-9816 x 264 or by e-mail
at [email protected]. Please have your confirmation email handy and our representatives will be
happy to assist you.
What assurance do I have that my information is secure?
The Foundation adheres to strict guidelines that have been defined by the Government of Canada
through the Personal Information Protection and Electronic Document Act (PIPEDA). Foundation
websites that require personal information have online security features that protect your
information.
Tax Receipts
When will the Foundation send out tax receipts for CIBC Run for the Cure donations?
If you donate online to a team or another participant and you will receive an electronic tax receipt
within 30 minutes. The Foundation will begin issuing tax receipts for offline donations following
the 2014 CIBC Run for the Cure. They will be distributed no later than February 28, 2015 - in
plenty of time to claim the deduction on your income tax return.
NOTE: Self-donations eligible for tax receipts, both online and offline, will be distributed by February
28, 2015.
I have lost my original tax receipt and require a duplicate. What do I do?
We‟d be happy to help, please contact the Foundation at 1-800-387-9816, ext. 264 or by emailing
I made an online donation and I cannot open my tax receipt? Why is this?
Electronic tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your
computer, you will not be able to open the attachment. Download Adobe Reader:
http://www.adobe.com/downloads/. For a replacement tax receipts, requests for reprints, and/or
corrections please contact: [email protected]
If I make a donation to my team, will I receive a tax receipt?
Yes, you will receive a tax receipt. However, making a team donation will not count towards your
personal Fundraising Rewards.
Do I get a tax receipt for paying my participation fee?
The Foundation is not able to issue a tax receipt or refund the $40 participation fee according to
Canadian Revenue Agency (CRA) guidelines. More information regarding the CRA guidelines can
be found here.
How long is the tax receipt valid for?
According to CRA guidelines, you have up to 5 years from the date of issue to include this on your
tax return.
Do my tax receipts come from CIBC?
No. Canadian Breast Cancer Foundation issues all tax receipts. CIBC branches only accept deposits.
Do not leave your forms at CIBC as we cannot guarantee they will be processed properly in order
to issue a tax receipt.
If I make a donation to myself, will I receive a tax receipt?
In compliance with CRA guidelines, if you receive a benefit for your donation, as in the case of
Fundraising Rewards or waiving the participation fee, you may not be eligible for a tax receipt. To
ensure that you receive a tax receipt, please donate to a team, another participant, or the CIBC Run
for the Cure in general. Further information can be found on the CRA website.
What are the exceptions for issuing tax receipts for self-donations?
There are certain circumstances under which participants who have made self-donations may be
eligible to receive a tax receipt for their donation. Eligibility is determined by the CRA Guidelines
concerning fundraising event s or activities.
For more information about exceptions, eligibility criteria, and tax receipts, please contact Donor
Services during regular hours of operation:
CIBC RUN FOR THE CURE DONOR SERVICES T: 1-800-387-9816 x 264 E:[email protected]
Hours of Operation: Monday - Friday, 9:00 a.m. to 5:00 p.m. EST
Can I pick-up my tax receipts at CIBC?
No. Canadian Breast Cancer Foundation issues all tax receipts.
CIBC RUN FOR THE CURE DONOR SERVICES T: 1-800-387-9816 x 264 E: [email protected] Hours of Operation: Monday - Friday, 9:00 a.m. to 5:00p.m. EST