general manager pilot learning & development april 22, 2015 nutter.pdf · general manager...
TRANSCRIPT
Integrating Training & Safety Management Systems
Scott Nutter
General Manager – Pilot Learning & Development
April 22, 2015
Words of Wisdom
“A good system
shortens the road to
the goal”
Orison Swett Marden
American Author
Safety Management System (SMS)
“An SMS is an organization-wide
comprehensive and preventive approach to
managing safety.”
Safety Management System (SMS)
“An SMS includes a safety policy, formal methods for
identifying hazards and mitigating risk, and promotion of a
positive safety culture. An SMS also provides assurance
of the overall safety performance of your organization. An
SMS is intended to be designed and developed by your
own people and should be integrated into your existing
operations and business decision making processes. The
SMS will assist your organization’s leadership,
management teams, and employees in making effective
and informed safety decisions.”
Safety Management System (SMS)
“An SMS includes a safety policy, formal methods for
identifying hazards and mitigating risk, and promotion of a
positive safety culture. An SMS also provides assurance
of the overall safety performance of your organization. An
SMS is intended to be designed and developed by your
own people and should be integrated into your existing
operations and business decision making processes. The
SMS will assist your organization’s leadership,
management teams, and employees in making effective
and informed safety decisions.”
Advanced Qualification Program (AQP)
“AQP is a systematic methodology for
developing the content of training programs
for air carrier crewmembers and
dispatchers.”
Advanced Qualification Program (AQP)
“AQP is a systematic methodology for
developing the content of training programs
for air carrier crewmembers and
dispatchers.”
Advanced Qualification Program (AQP)
“It replaces programmed hours with proficiency-based
training and evaluation derived from a detailed job task
analysis that includes crew resource management (CRM).
AQP incorporates data-driven quality control processes
for validating and maintaining the effectiveness of
curriculum content.
The AQP encourages innovation in the methods and
technology that are used during instruction and
evaluation, and efficient management of training systems.”
Advanced Qualification Program (AQP)
“It replaces programmed hours with proficiency-based
training and evaluation derived from a detailed job task
analysis that includes crew resource management (CRM).
AQP incorporates data-driven quality control processes
for validating and maintaining the effectiveness of
curriculum content.
The AQP encourages innovation in the methods and
technology that are used during instruction and evaluation,
and efficient management of training systems.”
Systems Integration
Processes
DAG TMG CQ
Data Analysis
Threat Management Training
SMS AQP
BIG DATA
ASAP
ODI
FCR
FOQA
AQP
LOSA
IOSA
FSI
Data Analysis Group (DAG)
DAG
• Led by Flight Operations Quality Assurance & Compliance department
• Comprised of analysts through PhD level research scientists
• Analyze data collected from various operational performance systems
• Identify potential hazards and trends
• Compare relevant data sources
• Provide audience-appropriate reports to the Threat Management Group
Turn Data Into Useful Information
Threat Management Group (TMG)
TMG
Evaluate Threats & Develop
Action Plans
• Led by Pilot Standards department
• Membership:
• Director – Pilot Standards
• Managing Director – Flight
Training
• Director - Line Ops
• GM - QA and Compliance (DAG chair)
• Director - Flight Safety
• Chief Line Check Pilots
• Fleet Captains
Threat Management Group (TMG)
Process
SOP
FAA
OEM
Training
TMG
“Watching the Needles”
Training Curricula
AQP Pilots Instructors Evaluators
Indoctrination
Qualification
Continuing
Qualification
Continuing Qualification (CQ)
CQ
36 Month Cycle
Evaluation Period A Evaluation Period B
601 LOE 603 LOE 604 MV9 Months 602 MV9 Months 9 Months 9 Months
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12
Quarterly eLearning
Special Purpose Operational Training (SPOT)
Day 1
AQP Briefing
SPOT Briefing
Debriefing
First Look
SET Tasks
Fleet Common
SPOTs
Fleet Specific
SPOTs
Day 2
SPOTs
Line
Operational
Evaluation
AQP Briefing
SPOT Briefing
Debriefing
Day 1
AQP Briefing
SPOT Briefing
Debriefing
First Look
SET Tasks
Fleet Common
SPOTs
Fleet Specific
SPOTs
Day 2
AQP Briefing
Debriefing
Time Permitting SPOT
Maneuvers
Validation 1
Maneuvers
Validation 2
SMS
“White
Space”
CQ eLearning (QCQ)
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12
Aircraft Systems
Theater of
Operations
Fleet Common
AQP
Fleet Common
SMS
QCQ
Aircraft
Operations SMS
“White
Space”
≈ 2.5 hours
SMS - Continuous Monitoring
SMS - Continuous Monitoring
Arrivals @ Airport X
DAG TMG
Communication
SOP Revision
CQ Training
Engage FAA/ATC
SMS
RNAV Arrivals @ Airport X
DAG TMG
Communication
SOP Revision
CQ Training
Engage FAA/ATC
SMS
QCQCQ
Day 1CQ Training
AQP
Results
SMS - Continuous Monitoring
SMS - Continuous Monitoring
Systems Integration
Takeaways
• Carrier/Regulator partnership is critical
• Stakeholders must embrace systems thinking
• Company must support through investment in resources
• BIG DATA = Big Commitment
• Systems approach can temper overreaction to 1-offs
• System health must be measured for effectiveness and efficiency
