general meeting march 30 to april 2, 2008 st.moritz, switzerland · 2016-12-21 · 35th general...

35th General MeetingMarch 30 to April 2, 2008

St.Moritz, Switzerland

Programme

22_programme_EHMA-162.112:EHMA Programm 10.3.2008 17:35 Uhr Seite 1

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The Organizing Committee of the 35th EHMAGeneral Meeting is delighted to welcome youto St. Moritz. It is our great pleasure to be yourhost during the upcoming event and we verymuch hope your stay turns out to be everythingyou had imagined – or even better.

We are pleased to have on our programme presentations by several knowledgeable and respected speakers – some with legendary reputations, for example our keynote speaker,Mr. Peter Brabeck-Letmathe, Chairman of theBoard & CEO of Nestlé SA. The panel

discussion on the topic «Chain & IndependentHotels» with 5 well known hoteliers will be afurther highlight.

The programme has been designed to provideyou with interesting and informative businesssessions as well as social highlights. There is also a full sightseeing and cultural programmefor accompanying persons.

Your presence here in St. Moritz is especiallygratifying, and we thank you for having madetime in your busy schedules to be here. Alsoyour personal coach – Prof. Pietro AlessandroGoodmood – is very much looking forward towelcoming and to getting to know you!

We are happy to have you staying with us andwish you some unforgettable and exciting daysin the beauty of the Engadine Valley.

The Organizing Committee

Allegra and a very warm welcome to St. Moritz and Switzerland

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O L Y M P I C S2008

In 2008 the Olympic Winter Games of 1982 and 1938 celebrate their 60th respectively 80th anni-versary. Up to today they are still the only Olympic Games ever held in Switzerland.


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Kulm Hotel

The Kulm Hotel St. Moritz, leading in hospi-tality since 1856, is proud to celebrate the longest tradition. The most long-established hotel in St. Moritzcontains 173 rooms, Junior and luxury Suites.Everyone is a masterpiece, decorated in uplifting colours, in precious local timber andfine fabrics to pamper our guests. The latesttechnology and infrastructure is discretely in the background, to provide the ultimate inguest comfort and convenience. Guests can dine in the imposing surroundings of the Grand Restaurant, the Rôtisserie des Chevaliers or at the rustic Chesa al Parc. Thosewho prefer to savour Italian cuisine can visit«The Pizzeria». The Panorama Spa and HealthClub on 1400 m² is dedicated to fitness,

wellness and beauty. Adjacent to the indoorswimming pool is an extensive wellness area including Jacuzzi, saltwater grotto, steam bath and several saunas.

Seminars, conferences and incentive programstake on a rather special atmosphere. There are six conference rooms, all with daylight andsome with great views to Lake St. Moritz and the surrounding mountains, all fully equipped with the latest in seminar technology.Capacity ranges from 50 to 500 people.

The attentive and personal service providedmakes staying at the Kulm a special experienceand lets you discover the magic of the six’s star.

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Badrutt’s Palace Hotel

Badrutt’s Palace Hotel is in a class of its own.With its exceptional location set against a stunning Alpine backdrop, exquisite elegance,exemplary service and charming cordiality of itsstaff, Badrutt’s Palace creates a unique and exclusive atmosphere of luxury for its guests.The hotel welcomes travellers from all over theworld, many of whom return year after year.With a wealth of elegant rooms and suites, aswell as restaurants, bars and amenities cateringto all tastes, it is easy to see why Badrutt’s Palace Hotel is one of the most elegant hotelsin the world.

The Palace is a gourmet dream destination, with world-class cuisine served in enchantingsurroundings. You can choose between French flair and culinary delights at the exclusive «Le Restaurant» or, during the winter season,

at «NOBU@Badrutt’s Palace» serving cutting-edge Japanese cuisine of world famous chefNobu Matsuhisa. Alternatively, why not letyourself be spirited away in the «Chesa Veglia»,one of the oldest buildings in St. Moritz. This former farmhouse built in 1658 offers three restaurants and two bars, including a wonderfulpizzeria and a romantic Grill Room. You can also enjoy the «Le Bistro» with its fresh andsleek design serving contemporary French cuisine in the winter season. Start your eveningwith an aperitif or round it off with one of ourbarman’s exquisite creations in front of an openfireplace in the «Renaissance Bar».

Badrutt’s Palace Hotel offers some of the most beautiful rooms and suites in the world. Noneof the rooms are the same – each has its owncharm and character with spectacular views ofthe Alps down to the Lake St. Moritz.

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Time Activity at Kulm Hotel Dress Code: business attire

11.00 «Added Value or Creating Value for Chain & Independent Hotels»

Introduction: Ecole Hôtelière de Lausanne, Chris Norton, Director Marketing & Communication

Workshop 1: E-Marketing: «Connecting to the Customer» – Professor Hilary Murphy Workshop 2: IT Strategy: «Creating an IT strategy for the guest of the future» – Professor Ian Millar

13.00 Lunch

14.30 Workshop 3: Strategy: «Strategy in Practice» Real Tools for Real Challenges – Professors Demian Hodari, Hilary Murphy, Ian Millar

15.30 Coffee break

16.00 Overview of workshop results, open discussion and summary of the day – Professors Hodari, Murphy and Millar

Closing Remarks by Professors

17.00 End of session

Sunday, March 30, 2008University Day

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Time Activity (outdoor|indoor) Dress Code: casual/sporty

Management Council09.00-11.00 Management Council Meeting

Welcome Reception18.00-20.00 Dracula Club St. Moritz

Welcome greetings by Peter Barth, Major of St. Moritz, as well as by Hansjörg Trachsel, Member of the Governing Council of Graubünden – and former bobsleigh breakman and member of the international bobsleigh federation FIBT. Mr. Trachsel will also open the EHMA Olympics 2008.

Programme subject to change

EHMA Press Conference11.00-12.00 Press Conference

Management CouncilEHMA Press ConferenceWelcome Reception

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9.00 Welcome and opening remarks by Hans Wiedemann Swiss National Delegate and President OK EHMA 2008

9.15 Message from EHMA President Johanna Fragano

9.35 Peter Brabeck-Letmathe, Chairman of the Board & CEO Nestlé SA

10.10 Dr. Sandro Merino, Head Wealth Management Research Europe UBS AG European Economic Outlook

10.35 Coffee break

11.10 Martin Wiederkehr, Category Manager, TransGourmet Schweiz AG Concentration in the procurement markets – Challenges for the Hotel Industry

11.35 Jürg Schmid, CEO Switzerland Tourism Branding a nation: Positioning and promotion of Switzerland’s tourism facing fast changing customer needs.

12.10 Janice L. Schnabel, Marsh Inc. USA + Martin Pfiffner, Kessler & Co, Zurich WEF Global Risk Report 2008 – Does it have any relevance to the Hospitality Industry?

12.35 Lunch at Kulm Hotel Programme subject to change

Monday, March 31, 2008Leadership Educational Day Corvatsch Mountain Evening

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14.00 Welcome back

14.10 Christof Küng, Ing. EurEta, Küng Identity AG Reputation Management

14.35 Panel discussion on «Chain & Independent Hotels» with Innegrit Volkhardt, Managing Proprietor, Bayerischer Hof München Jurgen Fischer, President Commercial Operations Group, Hilton International Reto Wittwer, President/CEO Kempinski Hotels & Resorts Emanuel Berger, Executive Delegate of the Board, Victoria Jungfrau Collection Vic Jacob, General Manager, Suvretta House St. Moritz Moderator: Ruud Reuland, General Director EHL

15.40 Coffee break

16.10 Niklaus Santschi, Head Sales & Marketing Telekurs Multipay AG Cards reshuffled – secure card payment

16.30 Thanking of day’s speakers

16.35 Closing remarks by EHMA President Johanna Fragano

16.45 Prof. Goodmood’s information for the evening

Time Activity (outdoor|indoor) Dress Code: casual/sporty

Corvatsch Mountain Evening 19.00 Departure by bus for the traditional Swiss Mountain Evening on 3033 m

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Time Activity at Kulm Hotel Dress Code: casual/sporty

8.30 Official opening of the 35th AGM by Johanna Fragano, President - Honouring the memory of those who are no longer with us - New members - Approval of Munich minutes - Annual report - Financial report - Report of Auditors - Membership situation - Report Arbiters 9.35 Presentation EHMA 2009 – Seville 9.50 Presentation EHMA 2010 – Biarritz10.00 Candidatures for EHMA 201110.05 Margaret Ceres, American Express. The Luxury Traveller: Findings from the Journal Intern. 2007 Survey of American Express Platinum Card and Centurion Members10.20 Coffee break10.45 Prof. Tom Kline. Informational Session on Cornell University’s programs and seminars for Hotel Managers10.55 Leo Brand, CEO Swisscom Hospitality Services. Managing Hotel Networks and Applications: the future of IT in the Hospitality Industry

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Tuesday, April 1, 2008General Meeting


11.10 Nick van Marken, Partner - Deloitte & Touche. Global Trends – What’s Next11.25 Tim Jefferson, Managing Director The Human Chain Mobile Technology – improving customer experience, service and driving performance in the Hospitality Sector11.40 Klaas-Wybo van der Hoek, Stenden University, Member Executive Board Presentation of the booklet Profiles in Hospitality Management11.45 Open Forum & Closing Remarks by President Johanna Fragano 12.00 Prof. Goodmood’s information for the afternoon

Time Activity (outdoor) Dress Code: casual/sporty (warm clothes & boots)

Afternoon Programme12.45 Bus transfer to the EHMA Olympics 200813.00 EHMA Olympics 2008 with Lunch16.45 Transfer back to your Hotel

Time Activity at Badrutt’s Palace Hotel Dress Code: black tie

Gala Dinner19.00 Cocktail 20.00 Gala Dinner Programme subject to change

Time Activity at Kulm Hotel Dress Code: casual/sporty

Afternoon ProgrammeGala Dinner at Badrutt’s Palace Hotel

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Time Activity (outdoor|indoor)

9.00 Experience the Ski Paradise in St. Moritz with a ski instructor

9.00 - 14.00 Husky Sled Ride

9.30 - 14.00 Snow Shoe Trekking

9.45 - 14.00 Corvatsch Experience - flying through the air with the Tyrolienne

10.15 - 14.00 Horse Drawn Carriage Ride in the Fex Valley

Shopping at your leisure in St. Moritz

Wellness at your leisure Kulm Hotel and Badrutt’s Palace Hotel

All tours leave in front of your Hotel. Please be on time and do not forget to bring along your winter clothing and boots, sunglass and sun cream and of course your EHMA cap.

Monday, March 31Accompanying Persons Tours

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Time Activity (outdoor|indoor)

9.00-12.00 Visit to the Segantini Museum and the Engadine Museum (15 mins by foot)

Shopping at your leisure in St. Moritz

Wellness at your leisure Kulm Hotel and Badrutt’s Palace Hotel

This tour leaves promptly in front of your Hotel. We kindly remind you to bring along your winter clothing and boots, sunglass and of course your EHMA cap.

For any additional bookings or cancellations of the mentioned tours please refer to the St. Moritz Experience Hospitality Desk in your Hotel.

Programme subject to change

Tuesday, April 1Accompanying Persons Tours

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SponsorsWe thank all sponsors for their support of the EHMA General Meeting 2008, St. Moritz

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Sponsors

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Sponsors

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SponsorsWe thank all sponsors for their support of the EHMA General Meeting 2008, St. Moritz

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EHMA 2008 OrganizerOK EHMA 2008 Badrutt’s Palace Hotel Via Serlas 27CH-7500 St. Moritz

Phone +41 (0)81 837 1000Fax +41 (0)81 837 [email protected]

35th General MeetingMarch 30 to April 2, 2008

St.Moritz, Switzerland


general meeting march 30 to april 2, 2008 st.moritz, switzerland · 2016-12-21 · 35th general...

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