Role Description and Person Specification

Database and Insight ManagerSalary £25,000 to £30,000 (pay band 5) plus Pension and BenefitsReporting to Business Intelligence Manager37.5 hours per week, flexible working will be consideredBased at Charity Headquarters, Newquay

Key relationships internal Key relationships external

Senior Leadership Team External Contractors Retail Team Database Suppliers Finance Team Supporters Fundraising Team Board of Trustees Volunteers

Cornwall Air Ambulance has been flying for over 30 years, attending nearly 29,000 missions to those in need of urgent medical attention. We are tasked to over 1000 missions every year and our crews bring lifesaving critical care throughout Cornwall, the Isles of Scilly and beyond.

In April 2020, we saw the arrival of our brand new AW169 helicopter, a lifesaving ‘Emergency Department’ for the skies.

Saving lives is the charity’s mission. Despite the pandemic, illness and injury were not put into lockdown, and it was incredibly important that the charity operations adapted to make sure the crew and helicopter respond to those in their hour of need.

It costs £5m per year to run the charity which is funded through the amazing generosity of our supporters.

By joining our incredible team you can be part of the future to help and sustain the income of the charity, so “Future lives depend on you”.

Key ResponsibilitiesThe post holder will act as the charity’s data lead, responsible for the quality of data held by Cornwall Air Ambulance Trust and the prompt, accurate and compliant processing of it by:

Improving the data held on supporters, activities and performance, and enhance the use to support income generation;

Increasing our efficiency through improving systems and processes and enhancing the use of the database and other tools.

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AuthorityThe Database and Insight Manager will report to Business Intelligence Manager.

Meeting attendance may include (this list is not exhaustive)

Team Meeting 1 to 1 Meetings Finance Meetings Fundraising and PR Meetings Staff Away Day Training

Principle Accountabilities of the Role

1. Manage, oversee and improve the functionality, performance, use of and development of a new CRM system, and related processes eg data import.

2. Create insightful reports using the charity’s data for the use of colleagues and for reporting to the Senior Leadership Team and the Board of Trustees.

3. Improve automation of relevant processes and the integration of systems across the charity.

4. Improve the charity’s use of data to monitor, track and improve performance.5. Provide oversight of relevant data imports, exports, and submissions e.g. Gift Aid claims.6. To lead on the analysis of data collected by Cornwall Air Ambulance Trust, including our

existing storage of data, and developing future data collection analysis.7. Advising on data/analysis issues, including the setting up a data collection structure for

our new digital platform.8. To contribute to the development, and analysis of datasets, including working with

external collaborators.9. Oversee all aspects of ICT, improving use of tools and managing our ICT support contact.10. Ensure the charity’s compliance with all legislation and guidance related to data,

including GDPR, data protections, information security and the Fundraising Regulator Code of Conduct

11. Act as the charity’s Data Protection Officer12. Training colleagues in the use of charity systems and data13. Work collaboratively with colleagues across the organisation to make the best use of

your skills, and help them make the best use of theirs.

General

1. Adhere to all CAAT policies and procedures2. Adopt and promote the positive behaviours culture of Being Proud to be Cornwall Air

Ambulance.3. Maintain an appropriate level of confidentiality and professionalism at all times.4. To undertake any other duties as shall be deemed appropriate by the Senior Leadership

team.

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The above is not exhaustive, and the post holder may be required to perform other duties appropriate to the role.

Person Specification

Database and Insight ManagerBased at Charity Headquarters, Newquay

Attributes Requirements Method of AssessmentEssential Desirable

Qualifications, training &

professional membership

Degree or Postgraduate level qualification in a numerate discipline, including statistics, mathematics, economics, computer science, data science or similar discipline or comparable experience.

Application Form

Knowledge & experience

Significant database management experience and expertise.

Experience of analysing performance and using data to make improvements.

Strong knowledge of GDPR, DPA and related regulations.

Experience of improving systems and processes within an organisation

Experience of Donor Strategy or other charity CRM.

Experience of managing ICT contracts or functions.

Experience of negotiating and managing external contracts.

Experience of supporting a fundraising & PR team.

Experience of using a fundraising database for data selection, segmentation and analysis.

Application FormInterview

Skills & abilities

Strong analytical skills and understanding of research methods, particularly quantitative research and impact evaluation.

Excellent interpersonal skills

Ability to build effective, sustainable relationships with key stakeholders.

Ability in data visualisation to communicate insights

Application FormInterview

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Excellent verbal and communication skills.

Ability to organise and plan own workload, identifying conflicting demands and establishing clear priorities.

Excellent IT skills including MS Office packages, in particular Outlook, Word, Excel, Power-point and CRM databases

Personal qualities

High degree of initiative and the ability to take responsibility for projects.

Team Player.

High standards, commitment to meeting deadlines, and excellent attention to detail.

Enthusiasm and passion for Cornwall Air Ambulance’s work

Interview

Other

Full UK driving license

How to Apply

To apply for this position please complete the Application Form, carefully setting out how your qualifications, experience and knowledge matches the principal accountabilities of the role and the person specification. Send with CV and a covering letter to:

Jackie.davis@cornwallairambulancetrust.org

Jackie DavisCornwall Air Ambulance TrustTrevithick DownsNewquayCornwallTR8 4DY

The closing date for applications is midday on Friday 7 May 2021.

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