generic scorecard
DESCRIPTION
all about BSCTRANSCRIPT
Balanced Scorecard
Generic Model
Financial Perspectives
New company – high growth
Young company – modest growth
Matured Stage – slow growth
New Company – High Growth
1
•Revenue growth
2
•Positive earnings
3
•Sales Growth Rate
Customer Perspective
value
image
Relationship
Customer Perspective
Quality Price
Time function
value
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Relationship
Internal Process
Innovation
Operating
Service
innovation
New Products
and Services
New Features existing
products
Unique solutions
Fast turnaround to marketInnovation
Operating
Service
Operating Process
Efficient production
Timely delivery
Quality products
Cost Management
Service Process
Service after the
sale
Resolve problems first time
Proactive and
timely follow up
Flexibility /
Personal touch
Employee Competencies
Improve employee
satisfaction
Retain key personnel
Employee productivity
Continous Training
Leverage core competencies
Service Process
Service after the
sale
Resolve problems first time
Proactive and
timely follow up
Flexibility /
Personal touch
Knowledge & Technology
Leverage Technologoies
Implement best practices
Protect critical assets
Easy access to information
Company culture
Empower the workforce
Set accountability standards
Align employees to objectives
High morale & motivation
Cross functional teams
Learning and Growth Levels
Employee
Technology
Culture