Preventative

Maintenance

Programs

Power outages are becoming more common

these days. Our demand for more power is

ever increasing - homes are getting larger,

and neighborhoods are

developing faster.

But the electric grid is

not growing to handle

the increasing demand.

You own a generator system

because you recognize your

need for dependable power.

You rely on it to run in all

kinds of weather conditions.

Just like an automobile, your

generator requires routine maintenance, to

ensure that it is reliable and ready to go.

Not unlike your local power grid, a generator

that is not properly maintained is unreliable.

If your generator is not ready when you

need it, you could find yourself in the dark.

RESIDENTIAL MODELS 5 - 48kW © Copyright 2013 Highland Park Electric, Inc.

Phone: 847-433-6314

Fax: 847-433-6302

Email: info@genxnow.com

3250 Skokie Valley Rd

Highland Park, IL 60035

For more information on our product line, such as current models being offered, sizing, pricing and

specifications, please visit our website at www.genxnow.com

GenX Generator proudly services:

Factory Certified Maintenance

For Your Standby Generator System

A DIVISION OF HIGHLAND PARK ELECTRIC, INC.

www.genxnow.com

Preventative Maintenance

Programs

Ensure the Maximum Service Life for your Standby Generator System

Replace Oil Filter ( E ) Replace Air Filter ( A ) Drain and Replace Engine Oil ( E ) Change Spark Plugs & Check Wires ( E ) Check all Fluid Levels ( E ) Inspect for Leaks ( E ) Check Exhaust System ( E ) Check for Adequate Air Flow ( E ) Inspect/Replace Breather Tubes ( A ) Check Block/Coolant Heater ( E ) Check Proper Belt Alignment/Wear ( E ) Check Governor Operation ( E ) Check/Adjust Idle Speed ( E )

COOLING SYSTEM Check Hoses, Radiator Cap ( E ) Check Coolant Sample (A ) Inspect Radiator ( E ) Inspect Water Pump for Leaks ( E )

CONTROL PANEL INSPECTION Pre-Alarms/Fault Conditions ( E ) Check Bulbs/Fuses/Meter Function( E ) Automatic Shutdowns ( E ) Check/Log System Run Time ( E ) Check/Log System Outputs ( E )

BATTERY/CHARGING SYSTEM Evaluate Condition and Load Test ( E ) Check Fluid Levels ( E ) Check Cables/Connections ( E ) Clean Terminals/Remove Corrosion ( E ) Check Charging System Output ( E )

PAD CONDITION/OTHER Check Pad Condition/Level or Un-Level ( E ) Clean Inner and Outer Cabinet ( E ) Check for Rodent Problems ( E ) Check Noise Level ( E )

Maintenance Options:Maintenance Options:Maintenance Options:

(A ) = Annually(E ) = Every Visit

ENGINE INSPECTION (N) = As Needed

CLARIFICATION SERVICE and / or WARRANTY costs are not covered under this MAINTENANCE Agreement. A description is provided:

MAINTENANCE Parts, labor and travel expenses for work performed on a scheduled preventative basis to inspect and maintain operation of a Back up Power system (See Terms and Conditions on back side of your Preventative Maintenance Agreement for details).

Additional Service: Any parts, labor or travel expenses that are required at the time of scheduled MAINTENANCE, but are not part of the Preventative Maintenance Program Description will be considered SERVICE and will be brought to the attention of the customer if they are available for consultation. If the customer is unavailable to be informed of additional expenses, customer’s signature on this agreement serves as authorization to perform additional necessary SERVICE, as well as, acceptance of payment liability for related expenses totaling up to, but not to exceed $250 for the additional SERVICE work. Such non-preventative and/or non-scheduled SERVICE will be subject to GenX current rates for parts and labor. Any additional trips that are necessary in order to complete the additional service will be subject to GenX current travel rates.

SERVICE Parts, labor and travel expenses for work performed on non-preventative and/or non-scheduled basis to address problems and/or concerns related to the Back up Power system.

WARRANTY Parts, labor and travel expenses for work performed which is covered by the manufacturer for a defined period of time as described in the manufacture’s warranty description.

Note: Any cost for labor, parts or travel expenses that are not covered under the manufacturer’s WARRANTY and that are not covered under the MAINTENANCE agreement is considered SERVICE.

** PRIORITY EMERGENCY RESPONSEThis is a 24/7 service offered only to customers enrolled in a Silver,Gold, or Platinum Maintenance Agreement. Customers who have acurrent agreement with us will be serviced first in an emergency.An emergency is defined as when your power is out, and thegenerator has failed to operate, and can not be corrected bymeans of manually resetting the unit’s ON / OFF / AUTO switch.

What’s Included:What’s Included:What’s Included: Maintenance Maintenance Maintenance ---vsvsvs--- ServiceServiceService

Air Cooled Models......$225

Liquid Cooled Models...$250

1 Maintenance Visit Per YearAutomatic Scheduling and Renewal Priority Emergency Response*All labor and travel charges included All standard maintenance parts included

2 Maintenance Visits Per YearAutomatic Scheduling and RenewalPriority Emergency Response*All labor and travel charges included All standard maintenance parts included

Air Cooled Models......$570

3 Maintenance Visits Per YearAutomatic Scheduling and RenewalPriority Emergency Response*All labor and travel charges included All standard maintenance parts included

Air Cooled Models...$200-225Liquid Cooled Models..$250-300“Pay as you go” Time and Material Visit Scheduled by homeowner - visits are not automatically scheduled by GenXService call charges for travel applyEmergency Service available only on an as available basis (limited hours)Limited after hours phone support

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