geoblue - university of montana · 2020-04-23 · online and mobile tools geoblue technology...
TRANSCRIPT
GeoBlue is the trade name of Worldwide Insurance Services, LLC, an independent licensee of the Blue Cross and Blue Shield Association. Made available in cooperation with Blue Cross and Blue Shield companies in select service areas.
International Health Insurance and Services
GeoBlue
Printing an ID Card
International Network
Web Demo
International Provider
Search
Health Tools
Rx Searches and Availability
News and Safety
GeoBlue Contact Info
Benefits Review
What Does the University of Montana System plan cover?
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Please refer to the plan Certificate of coverage for Maximum Benefits stated in the Schedule of Benefits, specified benefits and limitations set forth under Covered Medical Expenses, the General Certificate Exclusions and to all other limitations and provisions of the Certificate.
Medical Evacuation up to $250,000
Repatriation of remains up to $100,000
Accidental Death and Dismemberment benefit of up to $10,000
Maternity Care
Outpatient prescription drugs including oral contraceptives and devices –Refer to plan Certificate for details.
Inpatient and Outpatient Mental Health Care
Emergency Family Travel Arrangements of up to $5,000.
What does the plan cover?
University of Montana System Outbound Benefits
GeoBlueStudents.com
How to access the site/ Sample ID Card
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SAMPLE ID CARD
Front of Outbound Card:
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The coverage and benefits tab will provide you with you coverage dates and plan details.
The enrollment details section is where you can update your personal information such as address.
The Member Guide PDF will open your Member Guide which contains key information for your plan.
Print ID card allows you to download and print your ID card.
My Plan
Destination DashboardHow to find an in-network provider, translate
medications and access Health and Security Information
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One-stop-shop for accessing:
News alerts
Security Profiles
Translation tools
Currency information
Drug Equivalency Guide
Providers and Specialists
Hospitals & Clinics
And more…
Tools and services at your finger tips
The Destination Dashboard
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Tools and Services
Features: Find International Providers Profile Information Total Support and Assistance Claims Quick Shortcuts Tools and Services Travel Resources
Select “Tools and Services”
Doctor and Facility Finder
Go to “International Provider Finder”
International Provider Search
Tools and services at your finger tips
The Destination Dashboard
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The Destination Dashboard
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Adult primary Care providers will be automatically displayed.
If you would like to search for other specialties or facility types, click SEE MORE.
Look for the Network Provider Icon to identify Direct pay options.
Drug Translation Guide
The Destination Dashboard
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Before leaving the US, be sure to visit the site and confirm your medications are available and LEGAL in your destination country.
You can also use the Drug Translation Guide to identify medication prescribed to you in country.
Drugs and Medical Term Translation
The Destination Dashboard
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Security Profiles and News Alerts will help you stay safe and informed.
Global Health and Safety Services
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Medical Assistance Services available 24/7
Our Global Health and Safety service seeks to extend the care you have at home abroad and protects you in emergencies
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• Pre-trip planning for chronic conditions
• Insight on local healthcare system
• Direct Pay for medical care
• Repatriation of mortal remains
• Emergency medical evacuations
• Bedside visits
Care before you go Care while you are away Support in crisis
• Informed Choice consultation
• Prescription transfer
• Medical monitoring
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Remember: Some medications are NOT available or legal outside of the US.
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Online and mobile tools
GeoBlue technology delivers exceptional confidence and convenience to members
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Direct Pay – Allows members or GeoBlue contracted providers to request
a guarantee of payment from a website or the GeoBlue mobile App
Drug Equivalency Guide – Find country-specific prescription and over-
the-counter names and preparations for over 400 medications
Translate Medical Terms – Translate symptoms, diagnoses and
treatments into the ten most common languages
Understand Health and Security Risks – Review the latest security and
health issues and dig into profiles on crime, terrorism and on the
reliability of police, hotels and transportation
Mobile ID card – View on your mobile phone and fax directly to
providers
eClaims – Complete an electronic claim form and upload any supporting
documents directly through the GeoBlue website or mobile App
Requesting Direct Pay
Getting Care Outside of the US
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If you already know the name of the doctor you will see, you can start the process by clicking on the Start a New Direct Pay Request button.
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How to File an E-Claim
Detailed Instructions
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The View my Claims tab will show you all of your claims including where they are in the payment process.
The How to File a claim section provides you with detailed instructions
Click on File an e-claim to start the claims process. The coming slides review this process.
My Claims
How to File an E-Claim
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For questions about your medical plan:
Outside the U.S. call +1.610.263.2847Toll free within the U.S. call [email protected]
For medical assistance,(including Direct Pay outside the U.S.):
Collect calls accepted on +1.610.254.8771Toll free within the U.S. call [email protected]
Customer Service & Global Health and Safety Services contact details:
Contacting GeoBlue WorldwideGeoBlue Global Health and Safety Team
For medical evacuation and other 24/7 emergency assistance as well as routine, non-emergency requests for health information, direct billing with physicians and hospitals, and outpatient appointment scheduling.
Voice: +1.610.254.8771; toll free within the U.S. 1.844-268-2686
Fax: +1.610.293.3529
Email: [email protected] (email only used for non-emergent cases)
Customer Service
For assistance with benefit questions, claims inquiries or other general information:
Voice: +1.610.254.8769; toll free within the U.S. 1.888.243.2358
Email: [email protected]
Claims Submission If you have a claim in hand, you may mail it to:
Inbound Groups: Study Abroad Groups:
GeoBlueStudents GeoBlue
P.O. Box 21974 Attn: Claims Dept.
Eagan, MN 55151 P.O. Box 1748
Southeastern, PA 19399-1748 USA
Claims can also be submitted via email to [email protected] or by fax to +1.610.293.3529