Research PREVIEW forFuture of Customer Experience with User Interface Technologies

Gesture Recognition, Image Recognition and Natural Language Processing

Revolutionize Human-machine Interaction

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The Full Analysis Features the Following Content

Topic Slide No.

Executive Summary 3

Overview of the Topic 7

Technologies Enabling Futuristic User Interfaces 12

Envisioning the Future of User Interfaces 31

Analyst Insights 36

Key Contacts 37

The Frost & Sullivan Story 41

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Research Scope

Technology innovations are transforming the way humans interact with machines. Innovations across a wide range of technology areas are delivering sophisticated methods and tools for effortless interactions and creating an optimum user experience.

This research service focuses on technology and application innovations that are enabling the transformation to the future of human-machine-interaction interfaces. The research service also highlights their convergence prospects and envisions future innovation opportunities.

In brief, this research service provides the following:

• A brief snapshot of user interfaces (UIs)• Technologies empowering the most sophisticated UIs• Key innovators and their contributions• Future application potential• Convergence prospects• Real-world use cases

Source: Frost & Sullivan

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Key Findings

Recent innovations in UI technologies have been directed toward making them more efficient, concise, intelligent, responsive, efficient and attractive. One of the prime areas of focus has been to make the interfaces simple, consistent and user-friendly for carrying out complex interactions. Moving ahead of the traditional brick-and-mortar methods of human-machine interaction, today’s technologies offer an effortless user experience.

UIs offering touchless interactions are gaining rapid popularity. Technologies such as image recognition, gesture recognition and natural language processing (NLP) are being widely used to make UIs more interactive and intelligent to understand human inputs.

The growing popularity of wearable devices using augmented reality, virtual reality, and so on are having a transformative impact on UIs. These technologies are providing an immersive, life-like environment in which users can interact as they would with real-life objects around them. However, the high cost of these technologies is slowing down market adoption. Innovations toward making these technologies less complex and more affordable are trending.

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Innovative display technologies are also emerging. Technologies such as organic light-emitting diode, holographic display and so on are being worked upon to introduce new types of UIs. These new technologies are delivering a very strong user experience and high user satisfaction levels. Innovations in the areas of flexible displays are also drawing considerable interest.4Futuristic technologies such as brain-computer interfaces (BCI) are being developed to offer new and innovative ways of human-machine interaction. Similarly, like in the case of BCI, several research projects are being carried out with technologies that were actually conceptualised and developed for other applications. Innovative technologies are paving the way for the future of UIs.5

Source: Frost & Sullivan

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Overview of User Interface Technologies

Why do we need UI Technologies ?

Evolution of User Interface TechnologiesHuman-machine interaction is reaching new heights, with the evolution of innovative technologies and applications radically revolutionising the way humans interact with machines. These innovations are leading the path toward the dawn of the future of UI technologies. Present-day UI technologies have moved beyond the concept of just representing machines to users to enabling sophisticated interaction. These technologies have facilitated the successful transformation from traditional text- and graphics-based UIs to touch, touchless, voice guided innovations, and so on.

• UI technologies can radically simplify the way humans interact with machines. Innovations in UI technologies have played a significant role to facilitate the transformation to the age of smart devices by empowering effortless and successful interactions with the machines.

• A state-of-the-art UI design can help enhance the productivity of users interacting with machines, which will have a direct impact on business processes.

• Sophisticated UI technologies can have a significant impact in enhancing user experiences. An interactive and accessible UI is essential to determine how easily a machine or an application can be used efficiently and effectively.

UI technologies will play a major role in enabling successful interactions with the machines of the future.

Source: Frost & Sullivan

Image Source: Frost & Sullivan

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7 Key Challenges for UI Technologies

Challenges

Clarity

Conciseness

Familiarity

Responsiveness

Consistency

Attractiveness

EfficiencySource: Frost & SullivanImage Source: Google, Frost & Sullivan

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Enabling Machines to Interact like Humans

Low High

Developments to enhance the accuracy of NLP technologies have facilitated the integration of this technology into numerous applications. This has had a direct impact on the adoption of solutions with NLP-based UIs across sectors for a higher user experience.

Present AdoptionNLP technology has emerged as a key enabler to make computers understand human languages. Powered by machine learning, voice recognition, and other technologies, NLP is playing a significant role in enhancing UIs to understand, analyse and communicate in human languages. Cumulatively, NLP allows users to communicate with machines as if they are humans.

Rich User Experience

Easy Interactivity

Hands-free Usage

Key Benefits of Implementation

How NLP could be useful?NLP technology plays a key role to interact with voice guided UIs. Advancements in NLP space have enabled UIs to even understand human dialect variations and respond accordingly and accurately.

NLP powered UIs have the capability to offer voice guided controls for a better user experience. Voice powered applications allow users to interact with machines without even looking at the screens.

Advancements in NLP technology are facilitating the development futuristic UIs that have responsive capabilities that match to that of a human being. The capability of accurately interacting with an UI verbally can open up an ocean of application opportunities.

Challenges addressed by NLP

Source: Frost & Sullivan

Natural Language

Processing

Clarity EfficiencyAttractivenessConciseness ResponsivenessFamiliarity

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Use Case–Gesture Recognition

The ChallengeInfotainment systems today form an integral component of futuristic automobiles for enhancing user experience. However, traditional solutions had complex UIs where the user had to communicate with the system using keys. This leads to diverting the driver’s attention from driving, which results in creating chances of accidents. Even with the evolution of touch-based interfaces, the challenge could not be addressed as successful interactions with the infotainment systems is not possible without looking at it. The need for UI technology that could enable seamless interaction without diverting vision and attention is evident.

Success Stories

XXX has been an early innovator to implement futuristic driving assistance technologies into its automobiles to deliver a premium user experience to its customers. The XX sedan is being integrated with the latest XX cockpit driving assistance system. Along with featuring traditional touch- and voice-based interactions, the innovation accepts gestures as a mode of interaction.

A collaborative project by XXX and XXX is directed toward enabling advanced gesture recognition technology for UI and security functions. The initiative is aimed at combining XXXX skeleton tracking and gesture recognition algorithms with the low-power vision processing IP platform by XXX.

Source: Frost & SullivanImage Source: Google, Frost & Sullivan

Interested in Full Access? Connect With Us

Julia NikishkinaCorporate Communications

+7 (499) 213 0156

julia.nikishkina@frost.com

Research Authors

Debarun Guha ThakurtaSenior Research Analyst

Information & Communication Technologies

Swapnadeep NayakIndustry Analyst

Information & Communication Technologies

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