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DOORBELL CAMERA

DOORBELL CAMERA GUIDE

HOW TO ADD A DOORBELL CAMERA TO YOUR FRONTPOINT ACCOUNT

SKYBELL

INCLUDED MATERIALSThe Doorbell CameraWall mounting bracketWall screws (2)Masonry anchors (2)Screw

COMPLETE THE FOLLOWING STEPS PRIOR TO INSTALLING THE CAMERA IN ITS FINAL LOCATION!

Working Doorbell CheckFirst check that the existing wired doorbell is working. There is a power issue if the existing doorbell does not ring the indoor chime when the button is pressed. This issue must be addressed before installing the Doorbell Camera.

Wired Doorbell CheckCheck that the existing doorbell is wired by visually inspecting the doorbell button for wires. If necessary, the doorbell can be removed from the wall to check for wiring. You can also inspect the chime inside the home—a chime plugged into a power outlet might indicate an incompatible wireless doorbell system is in place. See page 6 for more information on the chime type.

WiFi and WiFi PasswordIn order to complete installation, you must have WiFi with upload speeds of 5 Mbps and the password for the WiFi network. The WiFi signal must reach where the Doorbell Camera will be placed.

MountingThe mounting plate affixes to a flat surface and uses the existing doorbell wiring. A power drill may be required depending on how your current doorbell is set up.

Mobile AppYou must have the Frontpoint app in order to complete installation.

PRE-INSTALLATION CHECKLIST

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FOR ADDITIONAL HELP, CALL CUSTOMER CARE AT 1-877-602-5276

Prior to installation, confirm your existing doorbell is compatible with the Frontpoint Doorbell Camera.

Mechanical ChimeIf the chime has metal bars and a striker pin, it is mechanical and will work without additional hardware.

Digital ChimeIf the chime has a speaker that plays a tone when pressed, it is digital and will require the installation of the Digital Doorbell Adapter and the enabling of the digital doorbell setting in the app to function properly.

Please contact Customer Care to order a Digital Doorbell Adapter.

Tube Chime If the chime has a series of tubular bells,it is a tube chime and is incompatible with the Doorbell Camera.

Intercom SystemIf the doorbell button fixture includes a speaker, it is an intercom system and is incompatible with the Doorbell Camera.

No ChimeIf there is no chime in the system, you will only receive alerts on your phone and a resistor (10 Ohm 10 Watt) must be used in-line with the Doorbell Camera.

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If you install the Doorbell Camera with a Digital Doorbell Adapter, you will also need to enable the digital chime feature on your Frontpoint account.

1 Log into your account at my.frontpoint.com

2 Click on the “Video” tab on the left-hand side of the homepage

3 Select the “Settings” tab in the top-right corner

4 Choose the “Video Device Info” option

5 Click the check mark for the “Digital Door Chime” to enable the feature

DOORBELL CHIME TYPEDOORBELL CHIME TYPE

The Doorbell Camera will flash blue when charging. Once the camera is fully charged, it will alternate between red and green. The camera is now ready to sync to your Frontpoint account!

To sync the Doorbell Camera to your account:

1 Open the Frontpoint app and log into your account

2 Go to the “Doorbell Camera” tab

3 Select “Add a Doorbell Camera”

4 Follow the on-screen instructions

Prior to installation, turn the circuit breaker off.

1 Carefully remove the existing doorbell button. Make sure none of the wires from your existing doorbell slip into the wall.

2 Attach the doorbell mounting bracket to the wall. Feed the existing doorbell wires through the hole in the center of the bracket. Affix the bracket firmly to the wall by driving the provided wall screws through the top and bottom holes in the bracket.

Failure to make the bracket flush on the wall could cause a poor power connection between the bracket and the doorbell camera.

3 Connect power wires to the mounting bracket. Loosen the terminal screws and insert the wires beneath the screws. Do not short (touch together) the wires during this process. Tighten the screws.

4 Attach the Doorbell Camera to the mounting bracket. Slide the top of the Doorbell Camera down onto the mounting bracket and push the front of the Doorbell Camera toward the wall. Tighten the set screw located on the bottom of the camera, being careful not to damage it (power tools should not be used with the set screw).

5 Turn the circuit breaker back on and return to the Doorbell Camera. The camera’s LED should begin to illuminate.

The Doorbell Camera is now ready to sync to your Frontpoint account.

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FOR ADDITIONAL HELP, CALL CUSTOMER CARE AT 1-877-602-5276

SYNCING TO THE FRONTPOINT APPINSTALLATION

Blue | Flashing The Doorbell Camera is charging

Blue | Solid The Doorbell Camera is booting

Green | Flashing The Doorbell Camera is entering troubleshooting mode

Red & Green | Alternating Flashing The Doorbell Camera is in Standard WiFi mode (AP mode)

Orange | Rapid Double-Flash No WiFi or lost WiFi connection

Blue & Green | Alternating Flashing Connected to WiFi, but waiting for server connection

The doorbell needs to be manually placed into AP mode. Press and hold the main button until the LED begins rapidly flashing green, and then release. The LED will flash green as the Doorbell Camera scans the WiFi networks in the area. The Doorbell Camera should enter standard WiFi mode after a couple of minutes and the LED should begin alternating Red and Green.

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Green | Solid Ready to use

White | Solid “In call” mode or motion was detected by the camera

Blue | Flashing The Doorbell Camera is in Power Cycle. Hold the button until the LED rapidly flashes blue (about two minutes)

Yellow | Flashing Factory reset. Hold the button until the LED rapidly flashes yellow (about two minutes)

If you initiate a factory reset, the Doorbell Camera will need to be re-synced with your Frontpoint account.

Blue | Rapid Double-Flash There is a power supply issue

Blue & Yellow | Alternating Flashing There is a firmware update in progress

FOR ADDITIONAL HELP, CALL CUSTOMER CARE AT 1-877-602-5276

LED REFERENCE GUIDELED REFERENCE GUIDE