get to know barbados 7.12 pdf copy
DESCRIPTION
A little about why a call centre such as KM2 decides to operate from Barbados.TRANSCRIPT
KM2 Solutions Near Shore Contact Solutions
Get to know Barbados…
Barbados
The most successful small nation in the
world. It’s a sovereign island country
(Parliamentary democracy) in the
Caribbean Sea, and became independent
from the UK in 1966. Barbados is located
outside of the principal Atlantic hurricane
belt.
Why is KM2 Solutions in Barbados?
Barbados is a stable government with a well
developed common law system, a reliable
telecommunications infrastructure, a service‐
oriented, English speaking workforce. This adds
to the appeal of the island as a cost‐efKicient
location for KM2 Solutions.
Barbados
Strategic Location‐ Barbados, the Caribbean's investment location of choice, with a dynamic economy. The most easterly of
the Caribbean Islands, Barbados has good security and is near the
United States.
Cultural Af2inity‐ Barbados is an independent English‐speaking Commonwealth country. Barbados has a very high literacy rate
and is ranked 4th worldwide by the U.N. Human Development
Index. The high quality of human resources available means that
businesses can hire well‐trained local professionals qualiKied to
run their business effectively.
Low Costs‐ The country’s low tax rate makes it an appealing choice for businesses that want to reduce their international tax
burden. Competitive business costs and high levels of worker
productivity.
KM2 Bridgetown
KM2 is located in Bridgetown, the capital and largest city of
the nation of Barbados, which has one of the highest
standards of living and literacy rates in the world.
It serves as a principal center of commercial
activity, as well as a central hub for the
island's public transportation system.
Many of the ministries and
departments of the island's
government are located
within the area.
BUSINESS ENVIRONMENT In BARBADOS
Bridgetown’s economic, political, and cultural
importance to the island is unquestioned. It has a
wide range of high quality professional services
which satisfy the needs of international business
companies, and a good overall infrastructure. The
country's political stability helps to ensure a
lifestyle of comfort and growth for its people.
Barbados’ literacy rate is ranked close to 100%
and is in the top 5 worldwide for literacy.
Bridgetown is home to several prestigious
educational institutions. The city serves as the seat
of one of the three campuses of the University of
the West Indies. The Barbados Community College
is located three miles (5 km) east of the Central
Business District. In addition, the city houses
distinguished secondary schools.
People Although Barbados is a relatively small country, its strong workforce
and long standing education policy provides a highly skilled, accent
neutral English speaking workforce, a population known for its
hospitality toward foreigners.
Barbadians are productive, easily trainable with a solid work ethic and
are available. The Contact Center industry has grown signi2icantly in
recent years and has become an important source of employment. This
demonstrates that Barbadians are eager to be part of this developing
industry.
Technology and
Telecommunications
Barbados is home to a modern, world class technology and telecommunications
infrastructure. International connectivity is provided with full redundancy via Kiber
optic systems and the Digital Eastern Caribbean Microwave System.
• Mobile telephone service is available island‐wide and includes international
roaming features.
• The installation of a new Kixed line usually takes around 15 working days.
Providers of the telecommunication services include:
Cable & Wireless ‐ now operating as LIME, has had a presence in Barbados since
1938 and remains the main provider of domestic Kixed line services. The company
also provides:
• International 800 Toll Free Service
• Mobile – GSM/GPRS Services
• Hotspot High Speed Internet
• Business Broadband
• Dedicated Internet Access
• National/International Frame Relay Solutions
• International private leased circuits
• IP Centrex
• Metro Ethernet
• Multi‐Protocol Label Switching
Technology and
Telecommunications
TeleBarbados – started operations in Barbados in May 2005 and is owned
jointly by Light & Power Holdings in Barbados and Leucadia National
Corporation of the United States.
Their services include:
• Dedicated Internet Access
• Island Wide Area Network
• Digital Voice over Dedicated access lines
• Co‐location & Management Hosting
• Commercial Services
• Domestic Kixed line service
KM2 Core Services from Barbados
Customer Care and Support Services
Accounts Receivable Management & 1st Party
Collections/Recovery
Sales & Telemarketing
Technical Support
Back Of2ice Processing Services
Social Media Support
Voice, email, Chat (proactive, reactive and exit),
Social Media and Social Forum Management
KM2 Technology
in Barbados
InContact CMS Suite – Full feature
functionality
Network Infrastructure
Centered in the Terremark NAP in Miami
Fully redundant routers, switches, and servers, no
single point of failure
Data Center Security & Integrity
All client data is stored in the US
Telecom – Multiple providers in each center
Back‐up Services – multiple points of entry;
redundant internet
Optimization – entire network is based on
Cisco equipment, optimized voice trafKic
KM2 Contact Management Services
Strong AfKinity to US Customers
Solid Work Ethic, Highly Educated Workforce
Very Low Attrition, High Employee Satisfaction
Low Labor and Overhead/Indirect Costs
Stable, Democratic Countries
Accent Neutral English, Spanish, and more…
