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#GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician

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Page 1: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

#GetEngaged

Leon Mallett @shefunilife @itsofficialleon Comms Tactician

Page 2: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Social media – what’s it for?

Page 3: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Social media – what’s it for?

Page 4: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

“Communication is a core building block of knowledge, culture and society.” - Leon Mallett, BSc (Hons)

Page 5: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Social media is… Instant, open, global communication.

Page 6: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Think about everything humankind has achieved over the past 10,000 years with spoken and written communication. Think about what we’ve achieved in the past 100 years with electronic communication. Imagine what we could achieve in the next 25 years with instant, open, global communication.

Page 7: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?
Page 8: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?
Page 9: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Social media – what’s it for? The amazing transformative power of social media comes from its ability to translate to pretty much anything. You can use it for more or less anything you need it for.

Page 10: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Ahhha, but it can’t make my coffee can it! Well actually…

Page 11: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Key social media stats

Facebook 1.2 billion active users, accounts for around 50% of all mobile web traffic, 480 million people use Facebook for an average of 15 minutes every single day, which still makes it the biggest online time-sink YouTube 4 billion videos are viewed every day, it’s also the 2nd most popular search engine online Twitter over 500 million tweets per day, over 230 million unique active users. LinkedIn 260 million users (50% are active daily), majority of users between 30-55 years old Google+ 300 million active users, but low amount of meaningful activity. Reddit 70 million unique active users, 37 billion page views in 2012. WordPress 70 million WordPress blogs, 4.1 billion page views per month

Page 12: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Online newspaper readership stats

Top 10 largest online newspapers worldwide Daily Mail Online – 6.8 million The New York Times – 5.4 million The Guardian – 3.5 million Washington Post – 3.1 million Telegraph – 2.2 million The Wall Street Journal – 2.1 million LA Times – 2 million The Times of India – 1.8 million USA Today – 1.6 million NY Daily News – 1.3 million

6.8 million daily viewers

Page 13: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Online newspaper readership stats

Top 10 largest online newspapers worldwide Daily Mail Online – 6.8 million The New York Times – 5.4 million The Guardian – 3.5 million Washington Post – 3.1 million Telegraph – 2.2 million The Wall Street Journal – 2.1 million LA Times – 2 million The Times of India – 1.8 million USA Today – 1.6 million NY Daily News – 1.3 million

6.8 million daily viewers

Daily captive audience 19 million

Page 14: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

IFLS – a global engagement project Made in Sheffield.

Credit: IFLScience

Page 15: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

BUT, before we charge ahead into details about social media, let’s talk about purpose.

Purpose Organisation &

planning Action

Evaluation

Page 16: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Think purpose.

Everything ??? ???

Evaluation ???

Important point Social media is massive and very dynamic. Too massive and dynamic to wield. You need to focus.

Page 17: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?
Page 18: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

The real power of social media comes from when it integrates with real life.

- #LiveEventAugmentation - Connection and conversation - Blended learning - Collaboration - Feedback and insight

Page 19: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

A few great concepts

Cre

dit

: M

ind

Hac

ks.c

om

Page 20: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

A concept has definition

Page 21: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

I’d argue this is probably the best example of online academic communication.

Credit: Periodic Videos

Page 22: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

I’d argue this is probably the best example of online academic communication.

A few key points 55 million total video views 350,000 YouTube subscribers 500 videos And there’s no reason why it should stop growing. Low cost & few specialist skills required. In many ways what they have created has a timeless value. And if something specific becomes out of date, they can always update it.

Credit: Periodic Videos

Page 23: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Exercise: What’s your concept?

Page 24: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Tools for the job

+

Page 25: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Leon’s communications theory 101

Page 26: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Who?

Someone specific

The Whole Planet

The answer to this question probably shouldn’t be: “Anyone who wants to” You should have a strong sense of who you want to engage with before you start producing communications

Page 27: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Why do you want people to engage? (Purpose)

Why would someone want to engage? (Empathy)

This misalignment is one of the most common stumbling blocks in communications

The two whys.

Page 28: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Law of the few. Connectors – lots of contacts Salesmen – persuasive and influential Mavens – Information specialists, highly reliable.

Stickiness factor.

Messages need to be memetic

The power of context. The environment/zeitgeist – matters a lot. It doesn’t matter how ‘sticky’ your message is. If you communicate your message at the wrong time, in the wrong place, to the wrong audience it won’t work. But, if you can understand the hivemind/FOTM, you can use it to leverage your message.

Page 29: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

The medium is the message

Marshall McLuhen Credit: The Social Network (2010)

Page 30: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

The medium is the message

Leon Mallett, BSc (Hons)

Page 31: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Twitter 101

Page 32: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Twitter.

The most influential video game of all time. - Charlie Brooker

Page 33: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Quick exercise You have an opportunity to send a single 140 character tweet to any living person on the planet, with the guarantee that they’ll read it and take some time to digest and contemplate it properly. Who would you tweet and what would you say?

Page 34: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

In many ways Twitter is simpler than Facebook. - There is only one kind of account - The sign up process is very quick and easy - You don’t need to add personal details But there are a few basic features that you’ll need to get the hang of.

Page 35: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Normal tweet (can include link or picture) @Reply/direct tweet Tweet @CC Direct message Retweet RT retweet Favourite Hashtag

Page 36: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Normal tweet (can include link and/or picture)

Page 37: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

@Reply/direct tweet

Page 38: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Tweet @CC

Credit: Dr Allan Pacey

Page 39: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Direct message

Page 40: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Retweet

Page 41: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

RT retweet

Page 42: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Favourite

Page 43: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Hashtag

Page 44: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Lists

Credits: Twitter; Russell Group of Universities

Page 45: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

www.hootsuite.com

Credit: www.hootsuite.com

Page 46: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Sharing is caring

Page 47: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Social sharing

• Do you surf the web any more? Most people bookmark their favourite sites and only really keep up-to-date with them.

• Isn’t that somewhat limiting given the vast size and scope of the world wide web?

• Reddit is a social news site, or an interest aggregator, where you can share, view & discuss content related to your interest.

• People each have their own favourite bookmarks – Reddit is a where it’s all pulled together. ‘Karma’ is the quality regulator.

Page 48: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Social sharing

Has the potential for an amazing reach

Page 49: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Social sharing reddit.com/r/science 6.9 million members

Credit: Reddit.com

Page 50: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Social sharing

Credit: Shaun Bloodworth

Credit: BBC News

Page 51: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Press release / Blog post

Tweet about it – Host a

Twitter Q&A

Share it on Facebook

Link back to a landing page on

your website

YouTube/Vimeo videos (embedded &

shared)

Share it on Reddit etc

G+ it, or host a Hangout

Instagram

Share it on LinkedIn, write a

LinkedIn post

Pitch to

Press

The power of integration

Creative Asset

Deeper, richer podcast collection

with longevity

Do an r/Science

AMA

Increase Google rank &

visibility

Pitch to social

influencers

Page 52: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Remember this… Funnily enough…

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dit

: Pe

rio

dic

Vid

eo

s C

red

it:

Pro

f M

ark

Win

ter

Page 53: #GetEngaged - University of Sheffield · #GetEngaged Leon Mallett @shefunilife @itsofficialleon Comms Tactician . Social media – what’s it for? Social media – what’s it for?

Any questions? If you would like some support or advice on social media please feel free to get in touch with my team: [email protected]