getting around london large print
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Transport for London
Getting around LondonYour Large Print guideto accessibility
October 2011
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The key to symbols above explains the symbols that we have used to convey accessibility
information for DLR stations and Riverboat piers on the Thames. The accessibility information
itself is given within the sections of this guide devoted to the DLR and River Services.
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Contents
Introduction page 1
Safety and Security page 3
Buses page 5
Tube page 11
Assisted Public Transport page 20
Taxis and private hire page 26
Journey Planner page 30
Interactive Journey Map page 32
Freedom Pass page 34
Coaches page 41
Tramlink page 44
Riverboats page 48
Docklands Light Railway page 57
London Overground page 68
Information for disabled drivers,
including exemption from the
Congestion Charge page 72
Guides for people with
learning difficulties page 74
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Introduction
London is fast becoming one of the most accessible cities in the world, and wehope that this guide helps you to make the most of the transport options availableto you, including assisted public transport.
The guide explains how to use each mode of public transport, one by one.
For buses and London Underground we have provided you with the necessaryinformation you will need to plan and make your journey, depending on yourspecific requirements, including the range of products available for differentaccess needs.
For the Docklands Light Railway, we have provided alphabetical lists of all stations,
complete with concise information on accessibility, changing between other meansof transport and station facilities.
For riverboat services, we have provided a list of all operational piers on theRiver Thames in London that are served by riverboats, complete with informationon accessibility, changing between other means of transport, and pier facilities.
The guide includes information on Freedom Pass, a scheme that allows free travel
around London for people over 60 and eligible disabled people.Also included are full explanations of Journey Planner and the Interactive JourneyMap. These two facilities on the Transport for London website allow you to planjourneys and check station information with your own access requirements in mind.
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We have included links to the following maps for ease of reference:
Freedom Pass network
Tramlink map
River map
Tube map, including Docklands Light Railway and London Overground
Victoria Coach Station plan
All of these maps are correct as of August 2011. You can also request the most
up-to-date edition of all maps produced by TfL via our 24 hour travel informationhelpline: 0843 222 1234*.
* You pay no more than 5p per minute if calling from a BT landline. There may be aconnection charge. Charges from mobiles or other landline providers may vary.
http://www.londoncouncils.gov.uk/services/freedompass/default.htmhttp://www.tfl.gov.uk/gettingaround/9443.aspxhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/riverhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttps://www.tfl.gov.uk/assets/downloads/victoria-coach-station-plan.pdfhttps://www.tfl.gov.uk/assets/downloads/victoria-coach-station-plan.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/riverhttp://www.tfl.gov.uk/gettingaround/9443.aspxhttp://www.londoncouncils.gov.uk/services/freedompass/default.htm -
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Safety and Security
Transport for London (TfL) is committed to working with the police to make Londons transportsystem even safer. Our aim is to make the system safe and secure for all travellers and the mostrecent results show that crime is at its lowest level for over six years, is continuing to fall andpassengers are feeling safer.
The safety and security of passengers is a priority for TfL and we are working to make you saferin a number of ways:
Over 2,500 TfL funded officers from the Metropolitan Police Service (MPS),British Transport Police (BTP) and City of London Police to patrol the bus, Tube,Tram, Docklands Light Railway (DLR) and London Overground networks
Specialist transport police units to focus on issues such as illegal cabs, criminal damage,theft, robbery and staff assaults
Almost 600 Revenue Inspectors to patrol the Tube and bus networks to reduce fare evasionand tackle anti-social behavior
Thousands of front line staff to provide customer service and reassurance to passengers 24/7
CCTV cameras to cover all of Londons buses, as well as bus, Tube, DLR and
London Overground stations. All buses are fitted with CCTV cameras and over 13,000 CCTVcameras are in place across London Underground stations, covering ticket hall areas, walkways,platforms and trains with more being fitted as part of our investment and refurbishmentprogrammes.
An alcohol ban on all TfL services to make travelling a more pleasant experience
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Passenger alarms on Tubes and trains and Help points at many Tube, bus and Overgroundstations which you can use to communicate with station staff or the Police, and most haveinduction loops for customers who use hearing aids. On the Tube, every carriage is fitted withpassenger emergency alarms. These when used will let the driver know assistance is needed. If
any part of the train is in a station when you activate it, the train will stop; otherwise it willcontinue until it reaches the next station to make sure that you can be given the help you need.
Joint transport and police control centres operating 24 hours a day, seven days a week,connecting transport staff to the police in case of an emergency
Infrastructure design and new technologies to design out crime
There are local transport policing teams working across the entire transport network working to
reduce crime and anti-social behavior and make people feel safer and more secure when travellingin London. The MPS Safer Transport Command focuses on the bus, major road networks and cabenforcement in London. Every London borough has a dedicated MPS Safer Transport Team workingto make the transport system safer. The BTP is responsible for policing the rail network, includingthe Tube, DLR, tram and London Overground, and have Neighbourhood Policing Teams to deal withlocal concerns.
These local neighbourhood teams provide a visible and familiar presence on the network.
They listen and talk to local communities and TfL staff to identify concerns and find ways to makethe network safer. They take effective and appropriate action to findlong-term solutionsand arealways accountable for their actions. Find out more about your localtransport policing teams.
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Buses
Buses are a highly accessible way to travel around London. All of Londons 8,000 buses
on normal routes are now low-floor, wheelchair accessible vehicles. The ramps on allbuses must be in full working order at all times. Any bus with a defective ramp is takenout of service, so you are assured of full accessibility at all times.
Londons buses are now fitted with iBus, the on-board next stop announcements.The system means passengers know exactly where their bus is and what the next stopand final destination will be.
Wheelchair users are entitled to free travel on buses, as are Freedom Pass holders
(see pages 34 to 40 for full details). Children and young people under the age of 18 infull-time education are also entitled to free travel on buses.
Journeys by bus and/or other forms of transport can be planned on-line usingJourney Planner on the TfL website (see pages 30 to 31 for full information).Journey Planner enables you to plan journeys that do not involve the use of stairs,lifts or escalators.
If you do not have access to the internet, up-to-date information about bus routes,timetables and fares is available by calling the 24 hour travel information helpline0843 222 1234*.
* You pay no more than 5p per minute if calling from a BT landline.There may be a connection charge. Charges from mobiles or other landline providers may vary.
London Buses
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Bus spider maps
If you have access to the internet, you can view bus spider maps on the
Transport for London website.These diagrammatic maps illustrate the full range of bus routes that serve areas throughout London.
Marble Arch
Park Lane Dorchester Hotel
MaryleboneRoad
Harley Street
RegentsPark
Great PortlandStreet
WarrenStreet
Euston Square Euston
Hampstead RoadRobert Street
Euston RoadBritish Libraryfor St PancrasInternational
Hampstead RoadSilverdale
Crescent
Kings Cross
Pentonville RoadPenton Rise
Roy
New CavendishStreet
Orchard Street SelfridgesRegent Street Conduit Street/Hamleys Toy Store
Piccadilly Circus
Haymarket
Bayswater RoadHyde Park Street
Oxford CircusRegent Street
Wigmore StreetOrchard Street
Bayswater RoadMarble Arch
Pentonville RoadKings Cross Road
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GEORGE STREETGEORGE STREET
BLANDFORD STREET
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ALLSOP PLACE
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MadameTussauds
WestminsterCouncilHouse
WesternEye
Hospital
University ofWestminster
TheGlobe
BakerStreet
Marylebone
DorsetSquare
Regents Park
London Buses
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London Buses
Using buses
All buses are low-floor vehicles (excluding Heritage buses covering parts of routes 9 and 15),
which means that the doorways are close to pavement level when the bus stops and the doorsopen. This enables all customers, including people using wheelchairs, people with buggies, peoplewith assistance dogs, and people with other mobility impairments, to get on and off buses easily*.
Every bus also has a retractable ramp, which connects the floor of the bus directly with thepavement, making access possible for wheelchair users. If youre unable to board a bus becauseof a broken ramp, please wait for the next one, and tell Customer Services as soon as possible on0845 300 7000.
* The wheelchair space on busescannot take a wheelchair bigger than70cm in width and 120cm in length.
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Passengers using wheelchairs
On all buses, there is room for one person using a wheelchair. Wheelchairs can be accommodated
up to a size of 70cm wide by 120cm long with a maximum weight of 300Kg.On most buses youll be boarding at the centre doors, where the ramp is located, so you might findit easier to position yourself a little way along the pavement, before the stop, to allow the driver tosee you sooner. Some single-deck buses only have a single door at the front but the driver can stillextend a ramp for you to board or alight through this door.
When boarding the bus, the front doors will stay closed so passengers getting on dont obstruct youas you board. The centre doors will open so passengers can get off. The centre doors will then be
closed and the wheelchair ramp extended. Oncethe centre doors are opened, its safe for you toboard the bus. Its best to board forward as itmakes it easier to position yourself once on board.
Once on board, position yourself in the wheelchairspace, with your back against the backrest and yourbrake on, to make sure your chair doesnt move
when the bus does.
To leave the bus, press the button with thewheelchair symbol on it, next to the wheelchairspace, shortly before your stop.
London Buses
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This button has a distinct sound and a light will appear on the drivers dashboard to let him knowyours is the next stop. The bus will pull in close to the kerb. The front doors will stay closed to giveyou time to get off. The centre doors will open so other passengers can get off. The centre doors
will close and the driver will extend the ramp. The centre doors will reopen so you can leave thebus. If, however, the ramp goes out of service after you have boarded, it is the responsibility of thebus operator to ensure that you can leave the bus safely.
Passengers with buggies
Low-floor buses are designed to allow buggies to remain unfolded in the wheelchair space.
Please make sure that buggies are safely positioned with breaks applied within the designated area.For everyones comfort and safety, unfolded buggies cannot travel in the gangway.
Wheelchair users have priority over everyone else for use of the wheelchair space, since this is theonly place in which they can travel safely. If someone in a wheelchair wishes to board, and thewheelchair space is occupied by buggies, buggy users will be asked to fold them and put them in theluggage space or keep them by their side.
If you use a buggy, you should be able to board any low-floor bus unless (in the drivers opinion) it isso crowded that there is no room for you to travel safely. You will only be refused admittance whenit is absolutely necessary. No-one already travelling will be asked to get off the bus.
Buggies that are too wide to be wheeled into the bus via the front door must be folded. Buggy usersare not allowed to board through the centre doors of dual-door buses. Single buggies cannot enterthrough the centre doors.
London Buses
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London Underground
Tube
The Tube upgrade plan is delivering improved access across the Tube network.
The station refurbishment programme has introduced improvements such as tactile strips onstaircases and platforms, more Help points and more seating on platforms. We also provideinduction loops at all of our ticket offices, and have introduced clearer priority seating signson our trains.
To reduce the step up from platform to train, we have installed platform humps insome locations. They raise the platform to the level of the train and are available onVictoria line platforms as well as London Bridge and Waterloo & City line stations.
Level access is also available at Jubilee line platforms east of Westminster.Over the next few years, the Tube upgrade plan will introduce new trains on a number oflines, which will provide improved access. All trains on the Victoria line have been replaced,and new trains are being introduced on the Metropolitan line. These include features such asimproved audio and visual customer information, more multi-purpose areas for wheelchairs,luggage and pushchairs. Metropolitan line trains also have lower floors to provide improvedlevel access between the train and the platform.
There are currently 63 stations with step-free access between the street and theplatform. By 2018, Crossrail will provide a number of new step-free stations, in particularin central London.
This guide will provide you with the necessary details for you to make an informeddecision about your journey and to make you aware of the support available while youare on the move.
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London Underground
Planning your journey
Journeys by Tube and other modes of transport can be planned on-line usingJourney Planner.
Journey Planner allows you to plan journeys that do not involve the use of stairs, lifts or escalators,or those in which you may need to use wheelchair accessible vehicles (see pages 30 to 31 for fullinformation).
We produce a range of products specifically for people with different access needs:
Step-free tube guide:This guide covers the Tube and DLR network showing stations that arestep-free between the street and platform, plus information about the step and gap between theplatform and train. It also shows where you can change step-free between different Tube lines,
and between Tube lines with National Rail services. You can order it by calling 0843 222 1234*or going online toAccess Guides.
Avoiding Stairs Tube Map: This map shows all Tube and DLR stations where you can use lifts,escalators or ramps between the street and platform. It will also show where you can changebetween different Tube lines or between Tube lines and National Rail services without using stairs.
Describe Online:For visually impaired people, this website provides text guides to a number of
stations. It describes the layout and routes around the station and can be used with screen readingsoftware.
TheInteractive Journey Map,also on the TfL website, provides information about access toTube stations and platforms, interchange with other modes of transport, and facilities at stations.
* You pay no more than 5p per minute if calling from a BT landline.There may be a connection charge. Charges from mobiles or other landline providers may vary.
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London Underground
Tube toilet map:This map shows the location of toilets and baby changing facilities on theTube network, including which toilets are suitable for wheelchair users or those with mobilityimpairments. Available online.
We also provide a range of our standard information products indifferent accessible formats such aslarge print, black and whiteandaudio maps.For more details on London UndergroundAccessibility maps and guidesplease visit our website.
Toorder copies of thesemaps and guides you can also go onlinetoAccessibility guides.
If you do not have access to the internet, you can order all themaps and guides mentioned above as well as get up-to-dateinformation about Tube services, timetables, fares and accessibilityby calling the 24 hour travel information helpline 0843 222 1234*or the London Underground Customer Service Centre0845 330 9880.You can also use Textphone 020 7918 3015.
* You pay no more than 5p per minute if calling from a BT landline.There may be a connection charge. Charges from mobiles or other landline providers may vary.
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London Underground
Travelling on the Tube
Many Tube stations are accessed via steps and escalators, so if you are unable to use these you
should check before you travel using the resources in the previous section, to ensure your routeis suitable.
If you need help buying a ticket, you can ask at theticket office or ask a member of staff to help.All of our ticket offices are equipped with inductionloops, which you can use by switching your hearingaid to the T position. A number of stations now
have wide aisle automatic gates. These work in thesame way as standard ticket gates but are wider, sothey can be used independently by customersusing wheelchairs and customers travelling withassistance dogs or pushchairs.
If you need assistance getting to the platform, you can ask a member of staff for help. They willescort you to your train and arrange for you to be met at your destination if necessary.
For your safety and that of others, if you are a wheelchair user, you will not be allowed to travel onescalators whilst in your wheelchair. Please ask a member of staff for help. All our staff receiveregular training and will be able to help if its safe to do so. Assistance dogs are allowed to useescalators provided that they have been specifically trained to do so by a recognised organisation.If your guide dog is unable to use escalators, staff will help you avoid them or stop them to allowyou and your dog to walk. However, at busy times it may not be possible to stop escalators straightaway, as it may cause overcrowding.
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London Underground
Toilet facilities are available at some Tube stations and may be located in the ticket hall or atplatform level. OurTube toilet map will provide all necessary information but if you want to knowthe exact toilet location check with station staff. If you need to use the toilet whilst travelling but
find it locked, please ask a member of staff for assistance.When boarding the train, be aware that with the exception of stations east of Westminster on theJubilee line and on the Victoria line, there may be a gap between the platform and the train, and astep up or down onto the train.
At some stations there are platform humps which raise sections of the platform to the same level asthe train. These are currently available on most Victoria line platforms, London Bridge and theWaterloo & City line. Please note that only a few doors towards the middle of the train will havelevel access on these platforms.
All train carriages have clearly marked seats near the doors which are designated for customers whoare less able to stand. These are identified by notices and should be kept free or vacated for disabledpassengers, pregnant women, older people, those travelling with children and anyone less able tostand. If you need a seat and no one offers, feel free to ask the people occupying the priority seats.
With the exception of the Metropolitan line, all trains have audio announcements which state the
train destination, the next station and any interchanges available. The District, Jubilee, Northern andPiccadilly lines, and new Victoria line trains also have visual information displays in the train.
In the event of an emergency, you may be asked to evacuate a station or train. Staff will provide youwith instructions and extra assistance if required. If you need help while travelling on the Tube,please ask a member of staff and they will do their best to assist you. They can be contacted via aHelp point if you cant see them on the platform or in the ticket hall.
The last Underground trains leave central London at around 0030.
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London Underground
Upgrade information
The Tube upgrade plan is delivering a range ofimprovements to the Tube which will provide new
trains and more frequent services. The planned changes will also deliver improvements which willhelp to make the Tube more accessible to disabled people.
Victoria line
A fleet of new trains have been introduced on theVictoria line.These have a number ofimprovements to make them easier to use for disabled people, which includes dedicated wheelchairspaces in each train. They also feature improved audio and visual customer information and better
contrast throughout.
Weve also introduced platform humps at all Victoria line platforms (except Pimlico) to provide levelaccess between the train and the platform, making it easier to get on and off.
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London Underground
Metropolitan line
New air conditioned trains are now rolling out on theMetropolitan line.They have four dedicated
wheelchair spaces and walkthrough carriages to allow people to move through the train. They alsohave both audio and visual customer information. The new trains have lower floors to provideimproved level access between the platform and the train. The entire fleet of 58 new trains will bein service by 2012.
Other improvements
There are a number of otherprojects and initiatives such as Crossrail and the Victoria station
upgrade which will provide accessibility improvements across the Tube. These will provide additionalstep-free access at a number of key central London stations.
If you have any questions about any of these improvements, you can contact theCustomer Service Centre on 0854 330 9880 or textphone 020 7918 3015.
B
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Black &whitelarge printTube map
Tube maps
http://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdf 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8/13/2019 Getting Around London Large Print
22/77
19
Ealing
Shepherds BushMarket
Goldhawk Road
Hammersmith
West Brompto
Common
Gunnersbury
Kensingto(Olympia
ActonTown
StamfordBrook
ChiswickPark
RavenscourtPark
WestKensington
TurnhamGreen
Barons
Court
1234
WoodLane
Ealing
Broadway
Notting
Hill Gate
High StreetKensington
Hanger Lane
Ealing Common
Hammersmith
tle Bar Park
yton Green
Park Royal
North Ealing
Goldhawk Road
Pimlico
ShepherdsBush Market
ChiswickPark
TurnhamGreen
StamfordBrook
RavenscourtPark
WestKensington
St. JaPa
South Ealing SloaneSquare
BostonManor
Osterley
Northfields
Hounslow East
Hyde Park Corner
Knightsbridge
all
WestEaling
Hanwell ActonMain Line
ActonTown
Acton Central
EastActon
Queensway MarbleArch
Bond
Street
Green Park
SouthActon
West
Acton
North
Acton
Holland
Park
Lancaster
Gate
BaronsCourt
GloucesterRoad
ShepherdsBush
Latimer Road
WestbournePark
Ladbroke Grove
SouthKensington
EarlsCourt
Bayswater
Victo
White City
Kensington(Olympia)
EdgwareRoad
Paddington
West Brompton
Takingbikes onthe Tube
Oyster railservices
map
Ealing
Shepherds BushMarket
Goldhawk Road
Hammersmith
West Brompto
mmon*
Gunnersbury
Ke(
ActonTown*
StamfordBrook
ChiswickPark
RavenscourtPark
WestKensington
TurnhamGreen
Barons
Court*
Toilet map
Interactivemap
o anPark
esActon
orActon
Shepherds BushMarket
Goldhawk Road
West Brompton
ng Common
Gunnersbury
Kensington(Olympia)
Acton Town
thfields
or
South Ealing
StamfordBrook
ChiswickPark
RavenscourtPark
WestKensington
TurnhamGreen
EarlsCourt
GBaronsCourtHammersmith
Wood Lane
Eastbound only
Avoiding
stairs map
Tube maps
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Assisted transport
Assisted transport
Assisted transport is intended to provide older and
disabled people for whom public transport is notalways accessible, with the freedom to travel aroundLondon. Three services are available: Dial-a-Ride,Taxicard and Capital Call.
Information on these services and the Dial-a-RideTravel Mentoring Service is provided on the followingpages. To use these services, please follow the
application process described in this booklet.To be entitled to Dial-a-Ride, Taxicard or Capital Callmembership, you must have a permanent or long-termimpairment or disability, and be significantly unable touse public transport services.
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Assisted transport
Dial-a-Ride
Dial-a-Ride is a multi-occupancy door to door transport service for disabled people who
cannot use buses, trains or the Tube. It can be used to pre-book journeys (usually on theday before travel) to go shopping, visit friends and family and other recreational activities.It cannot be used to travel to and from hospital appointments, local authority day centresor for school journeys as there are other services available for these purposes.
Dial-a-Ride uses a variety of vehicles including accessible minibuses, people carrier stylevehicles and saloon cars. The majority of vehicles used by Dial-a-Ride are wheelchairaccessible. Many can also accommodate scooters as long as the passenger can transfer to
a vehicle seat.To be eligible to use the service you must have a permanent or long-term disability whichmakes you unable or virtually unable to use mainstream public transport services some orall of the time.
For further information on how to join call the helpline on 0845 999 1999 or visit theTfL website.
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Assisted transport
Capital Call
Capital Call is an assisted transport service that
uses licensed private hire minicab operators toprovide trips for Taxicard members who live ina borough where there is a shortage of taxisavailable. When a member is unable to book aTaxicard journey because a vehicle is notavailable they can instead make a Capital Callbooking.
Unlike Taxicard, there are no meter charges.You will be told the cost of your trip at thetime of booking. Capital Call is a subsidised service, and all members of Capital Call aregiven an annual budget to cover the cost of trips. Capital Call bookings can only be madeduring normal office hours, but you can take your trip at any time.
If you are a Taxicard member, to find out if you live in a borough served by Capital Callyou should call the Transport Co-ordination Centre, telephone: 020 7275 2466.
If you are unable to use buses, trains or the Tube to travel to work, you may be entitledto assistance from the Department for Work and Pensions, through the Access to Workscheme. Full information on Access to Work can be found on-line atjobcentreplus.gov.uk.
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Assisted transport
If you do not have access to the internet, you can contact theAccess to Work Business Centre for the London region:
Access to WorkJobcentre PlusHarrow JobcentreNine Elms LaneLondonSW95 9BH
Tel: 020 8426 3110Fax: 020 8426 3134Text: 020 8426 3133
If you are going to hospital and you want a non-emergency transport service, please contactyour doctor or consultant for details of non-emergency patient transport services provided byNHS Primary Care Trusts.
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Assisted transport
Taxicard
All London taxis are wheelchair accessible and Taxicard provides scheme members with
subsidised fares for pre-booked journeys. Taxicard trips are provided by more than 5,000London taxis including licensed private hire minicabs and in 2009/10 1.7m Taxicard tripswere made.
You can only make a limited number of Taxicard trips each year. Fares start at 2.50 andare dependent on distance and other factors. To find out if you are entitled to a Taxicard,contact your London borough council or the London Councils Taxicard Unit:
London Councils Taxicard
591/2 Southwark StreetLondonSE1 0AL
Telephone: 020 7934 9791
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Taxis and private hire
Transport for London licenses taxi and private hire services in London. Travelling by taxi or
private hire vehicle is one of the most flexible ways to get around London and a convenientand easy method of travelling from door to door.
Services operate across London, 24 hours a day, 365 days a year subject to local availability.
All taxis and private hire vehicles will carry assistance dogs at no extra cost.
Taxis
Often referred to as black cabs, taxis can be hailed inthe street or at designated ranks situated in prominentplaces, including many mainline rail, Tube and busstations. They can also be booked by telephone.
All licensed taxis are wheelchair accessible and mosthave a variety of other features to make access easier.
The fare payable at the end of the journey will beshown on the taxi meter. There is no extra charge foradditional passengers or luggage. Up-to-date faresinformation for licensed taxis is providedhere on the Transport for London website.
To book a taxi at any time of day or night, callOne Number Taxi Bookings, on 0871 871 8710. Clickhere for more taxi companies.
Taxis and private hire
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Licensed private hire services
Private hire covers a wide range of services, including minicabs.
Unlike taxis, journeys must be booked through a licensed private hire operator and vehiclescannot be hailed or approached on the street. Fares are at the discretion of the operatorbut most have set fares including a minimum fare per journey. You should ask the operatorfor a quote or estimate before you start your journey.
All licensed private hire, including minicab, drivers must wear their licence ID badge with aphoto of them on it. Licensed private hire vehicles are often saloon cars or people carriersand you should check with the licensed operator on whether their vehicles meet your own
accessibility requirements.Text CAB to 60835 and well use GPS to text your two nearest minicab numbers and onetaxi (black cab) number. Customers on the 3 network need to enter different information.Click here for more information and terms and conditions.
To search for licensed private hire operators in your area clickhere.You can search forlicensed operators by type of service, area served and also whether they say they havewheelchair accessible vehicles available.
Call TfLs 24 hour travel information helpline on 0843 222 1234*, for further informationon taxis and private hire vehicles.
* You pay no more than 5p per minute if calling from a BT landline.There may be a connection charge. Charges from mobiles or other landline providers may vary.
Taxis and private hire
Licensed London
Private Hire Driver hologram
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If you are travelling at night in London remember to plan your journey in advance if you possibly can.To help with this you can:
Call 0843 222 1234*, TfLs 24 hour travel information helpline for journey information likelast Tube and bus times, bus stop locations and cab numbers, as well as train, DLR and traminformation
Journey planner
Text CAB to 60835 and well use GPS to text two minicab numbers and one taxi (black cab)number straight back toyour mobile phone. Customers on the 3 network need to enter differentinformation. Clickhere for more information and terms and conditions.
VisitFindaride to search for licensed private hire operators by the service offered andarea served
To book a taxi at any time of day or night, call One Number Bookings, on 0871 871 8710.
If you have had a bad experience in a minicab or taxi (black cab) or wouldlike to report any illegalcab activity, please contact TfL and the Safer Transport Commandhere,call 0845 300 7000,or email [email protected].
In an emergency call 999.
* You pay no more than 5p per minute if calling from a BT landline.There may be a connection charge. Charges from mobiles or other landline providers may vary.
Taxis and private hire
http://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwisehttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwisehttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwisehttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwise -
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Journey Planner
Journey Planner is a facility on the Transport for London website. It is easy to use and free of
charge. Journey Planner allows you to plan journeys on public transport between any two locations inLondon. If you are unable to use stairs, lifts or escalators, you can plan journeys that do not involvethese types of access. You can also choose which modes of transport you wish to use or avoid.
Journey Planner allows you to plan journeys anywhere in London using public transport, walkingor cycling. It allows you to choose:
The start and end points of your journey (by station or stop,postcode, address or place of interest)
The date and time that you wish to travel
Whether you want to use or avoid stairs, lifts or escalatorsduring your journey
The modes of transport that you wish to use or avoid,including walking or cycling
Maximum walking and cycling times during your journey,and your approximate speed - slow, average or fast(see illustration right).
Journey Planner
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It is easy to enter your own mobility and walking preferences when using Journey Planner.In order to enter your own requirements, you need to click More options then scroll down tothe correct part of the screen.
Once you have entered all of the information about thejourney you need to make and your preferences for howto make it, Journey Planner will provide full details of thejourney that you have requested, according to your ownrequirements, including:
The length of time it should take to complete eachpart of your journey, and the journey as a whole
The types of interchange that you will need to makeduring your journey
Easy-to-use maps of the start and end points ofyour journey
Information about all the facilities available atTube stations.
All of the information about your requested journey isprovided in a clear format. Included in the information isreal-time news of any disruptions to your journey that you should expect, either delays orengineering work in progress on the network. A large print version of Journey Planner is alsoavailable on the Transport for London website.
Journey Planner
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Interactive Journey Map
There is anInteractive Journey Map on the Transport for London website.Like Journey Planner, the Interactive Journey Map is easy to use and free of charge. When you openup the Interactive Journey Map, you can click on any Tube or DLR station and a list of headings willappear. You then select the heading that you require for full information.
The Interactive Journey Map carries links to a wide range of other on-line maps, including aReal-Time Map, which shows disruption on the Tube, London Overground andDocklands Light Railway.
Interactive Journey Map
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The Interactive Journey Map gives you the following information about stations on theTube, London Overground and Docklands Light Railway:
Station facilities, including toilets, cash machines, car park and pay phones
The type of access that there is to the stations Ticket Hall and platforms,and to trains themselves
Train timetables (Tube stations only)
A map of the local area (Tube stations only)
A list of destinations that can be reached by bus from stops near the station,
and the bus route numbers Links to the relevant bus timetables
A list of destinations that can be reached by National Rail from the station(rail interchange stations only)
Links to riverboat information where relevant
The location and opening hours of the Travel Information Centre, if the station has one.
If there is a bus spider map for the local area, this is also included.Bus spider maps are diagrams that clearly illustrate all bus routes serving a given area.
Interactive Journey Map
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Freedom Pass
Freedom Pass gives you free travel on buses, Tube, trains, London Overground,Docklands Light Railway and trams in London. A map showing where and when Freedom Passholders may travel is provided on page 40, as restrictions apply. There are also discounts onriverboat services for Freedom Pass holders - see page 48. You can apply for a Freedom Pass if youlive permanently in a London borough and if you were born on or before 5 April 1950* or fall intoone of the below categories:
You are blind or partially sighted
You are profoundly or severely deaf
You are without speech
You have a disability, or have suffered an injury, which has a substantial and long-term adverseeffect on your ability to walk
You do not have arms or have long-term loss of the use of both arms
You have a learning disability that is defined as a state of arrested or incomplete developmentof mind which includes significant impairment of intelligence and social functioning
You would, if you applied for the grant of a licence to drive a motor vehicle under Part III of theRoad Traffic Act 1988, have your application refused pursuant to section 92 of the Act (physicalfitness) otherwise than on the ground of persistent misuse of drugs or alcohol.
* if you were born between 1950 and 1955 you can check theeligibility calculator at:londoncouncils.gov.uk/services/freedompass/eligibility
Freedom Pass
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Freedom Pass
Freedom Pass is paid for by your local council. You can apply for your Freedom Pass at your localPost Office or local council, depending on the borough in which you live.
There are services on which Freedom Passes are not valid, including:
Sightseeing tours
Hotel Hoppers
Services for special events, e.g. Wimbledon
Some cross-boundary services
Private school services
For full information on how to apply, travel benefits, and full terms and conditions,visit theFreedom Pass website.
If you do not have access to the internet, call 0845 275 7054 or send an e-mail [email protected]
http://www.londoncouncils.gov.uk/services/freedompass/default.htmhttp://www.londoncouncils.gov.uk/services/freedompass/default.htmhttp://www.londoncouncils.gov.uk/services/freedompass/default.htmhttp://www.londoncouncils.gov.uk/services/freedompass/default.htm -
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How do I apply for a Freedom Pass as a disabled person?
If you think you are entitled to a Freedom Pass, you need to contact your council who willtell you how to apply:
Barking & Dagenham: 020 8227 2334
Barnet: 020 8359 4131
Bexley: 020 3045 5329
Brent: 020 8937 4001/4078
Bromley: 020 8313 4672
Camden: 020 7974 5919/6435City of London: 020 7332 1224
Croydon: 020 8726 7100
Ealing: 020 8825 8000
Enfield: 020 8379 1000
Greenwich: 020 8921 2388
Hackney: 020 8356 6825
Hammersmith & Fulham: 020 8753 5134Haringey: 020 8489 1865
Harrow: 020 8901 2670
Havering: 01708 434343
Hillingdon: 01895 556633/250111
Hounslow: 020 8583 3073
Islington: 020 7527 2000
Kensington & Chelsea: 020 7361 2390
Kingston Upon Thames: 020 8547 6085
Lambeth: 020 7926 5555/0747
Lewisham: 020 8314 9844Merton: 020 8545 3028
Newham: 020 8430 2000 ext 71105
Redbridge: 020 8554 5000
Richmond: 020 8831 6191/6312
Southwark: 020 7525 2141/2306
Sutton: 020 8770 4578
Tower Hamlets: 020 7364 5803Waltham Forest: 020 8496 3000
Wandsworth: 020 8871 8871
Westminster: 020 7641 2266
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How do I apply for my first Freedom Pass if I am aged over 60*?
If you live in Barking & Dagenham, Camden or Sutton, you need to apply directly to the council:
Barking & Dagenham on 020 8227 2334Camden on 020 7974 5919/6435Sutton on 020 8770 4578
If you live in one of the boroughs below you will need to apply for your Freedom Passat the Post Office:
Barnet, Bexley, Brent, Bromley, City of London, Croydon, Ealing, Enfield, Greenwich,Hackney, Hammersmith & Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow,Islington, Kensington & Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton,Newham, Redbridge, Richmond, Southwark, Tower Hamlets, Waltham Forest,Wandsworth, Westminster.
If you are applying for your Freedom Pass at the Post Office, please make sure you take all the rightdocuments with you, including a completed application form.
* Check the age eligibility calculator at:londoncouncils.gov.uk/services/freedompass/eligibility
Freedom Pass
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Freedom Pass
What you need to bring:
A completed application form - available from the Post Office*
One recent passport sized photograph of yourself Proof of your name, age and address
What you need to bring as proof of your name and age (one item from the list below):
Letter of pension entitlement
Current passport
Medical card
Birth certificate (unless your name has changed)
Pink driving licence (paper or photocard)
The list of things you need to bring continues on the next page.
* Application forms are also available to download atlondoncouncils.gov.uk/services/freedompass/applying
F d P
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Freedom Pass
What you need to bring as proof of your address (one item from the list below):
Current council tax bill/letter/payment book
Current council/housing association rent book/statement/letter Current television licence
Residential utility bill (excluding mobile phone bills) dated in the last three months
Residential bank/building society statement dated in the last three months
HM Revenues and Customs letter dated in the last three months
Department for Work and Pensions letter dated in the last three months
Occupational pension letter dated in the last three months
Residential credit card statement dated in the last three months.
If you forget your proof of name, age or address the Post Office will not be able to acceptyour application.
Enfield EppingCrewsHadleyChesham WatfordNot valid on London Midland
S FREEDOM PASS
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Information correct at the time of publication,but may be subject to change. Ple ase check
www.freedompass.orgfor details of current route operator availability.
Copyright Association of Train Operating Companies August 2011
Produced by London 26.7.2011 (FPD) www.fwt.co.uk
Clapham Junction
CityThameslink
CHARINGCROSS
TottenhamCourt Rd.
OxfordCircus
Green Park
VICTORIA
WATERLOO
Vauxhall
FarringdonOldStreet
Moorgate
KINGSCROSS
Highbury& Islington
FinsburyPark
Bank
CANNONSTREET
Elephant& Castle
LIVERPOOLSTREET
FENCHURCHSTREET
TowerHill
LONDON BRIDGE
New CrossNew CrossGate
PeckhamRye
Brixton
Tulse
Hill
Balham
StreathamCommon
CrystalPalace
NorwoodJunction
Greenwich
Lewisham
BeckenhamJunction
Forest Hill
Elmers End
Coulsdon SouthTattenhamCorner
Caterham
Upper Warlingham
Hayes
New Addington
BromleySouth
Bromley
North
Orpington
WoolwichArsenal
Dartford
Swanley
Canary Wharf
TowerGateway
West Ham
CanningTown
Beckton
Bexleyheath
Sidcup
Knockholt
Barking Upminster
SevenSisters
Clapton
TurkeyStreet
Enfield Lock
EnfieldTown
Chingford
WalthamstowCentral
Rainham
Woodford
StratfordInternational
Epping
Cockfosters
CrewsHill
HadleyWood
HighBarnet
Gospel Oak
Archway
Mill Hill East
EUSTON
Finchley Road
BakerStreet
MARYLEBONE
PADDINGTON
BondStreet
NottingHill Gate
Kensington
(Olympia)
Hammersmith
WembleyPark
WestHampstead
Elstree & Borehamwood
EdgwareStanmore
Harrow-on-the-Hill
WillesdenJunction
WembleyStadium
Harrow &Wealdstone
Watford Junction
ActonCentral
EalingBroadway
WestDrayton
Greenford
South Ruislip
Acton Town
Uxbridge
West Ruislip
Amersham
Chesham Watford
HeathrowTerminals 1, 2, 3
HeathrowTerminal 4
Gunnersbury
Richmond
Feltham
Morden
Hampton
Hampton Court
Surbiton
Kingston
Barnes
Wimbledon
MitchamJunction
West Croydon EastCroydon
Sutton
EpsomDowns
Cheam
Stoneleigh
Chessington South
Hounslow
Leytonstone
Kentish Town
Custom
House
Romford Harold Wood
London CityAirport
King George V
Hayes &Harlington
EwellWest
EwellEast
WembleyCentral
Rotherhithe
HeathrowTerminal 5
Whitechapel
ST. PANCRASINTERNATIONAL
ShepherdsBush
Poplar
EbbsfleetInternational
Stratford
Wapping
Canonbury
Disabled Persons Freedom Passholders maytravel FREE on these routes at any time, but NOTon Southern services between New Cross Gateand Crystal Palace or West Croydon before9.30am Monday to Friday.
Older Persons Freedom Passholders may travelFREE on these routes at any time but NOT onSouthern services between: Clapham Junction and Harrow & Wealdstone
before 9.00am Monday to Friday New Cross Gate and Crystal Palace or West
Croydon before 9.30am Monday to Friday.
National Rail routes on whichany Freedom Pass holder may travel FREEfrom 9.30am Monday to Friday and at any timeWeekends and Public Holidays.
National Rail routes where freetravel is NOT permitted. An extension or otherticket must be purchased in adva nce of travelto stations on these routes.
National Rail/London OvergroundTubeDocklands Light RailwayLondon Tramlink
This is a simplified diagram and some li nes and stations havebeen omitted for the sake of clarity. A London Connections
map is available which shows the complete network.
and Southern services betweenHarrow & Wealdstoneand Watford Junction
FREEDOM PASS
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Coaches
Journeys within London by coach and/or other modes of transport can also be plannedon-line usingJourney Planner on the TfL website.
Journey Planner allows you to plan journeys that do not involve the use of stairs,lifts or escalators.
If you do not have access to the internet, up-to-date information about coach routes,timetables and fares is available by calling Travelline on 0871 200 22 33.
Transport for London does not operate coach services, but it does operateVictoria Coach Station (VCS), which is the main point of departure and arrival forcoach services in and out of London.
VCS comprises two buildings, one for departures and one for arrivals. VCS is apredominantly step-free environment. A plan of Victoria Coach station is provided onpage 43.
Most coach services are fully accessible.
There are other coach set down/pick up points in addition to VCS throughout London,
including:
Heathrow Airport
Golders Green
Stratford
Coach stops in central London.
Coaches
C h
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Mobility assistance
If you have a mobility impairment, you can pre-book Mobility Assistance at Victoria Coach Stationby either phoning the Mobility Lounge on 020 7027 2520 or by completing the Mobility Assistanceon-line request form on the TfL websitetfl.gov.uk/vcs.
Please ensure that this form is submitted at least 24 hours prior to your departure time.
The Mobility Assistance service is free of charge, but please note that a small charge may bepayable if you also require the service of a porter. Customers can arrange to be set down or pickedup by a taxi, licensed minicab or private car at the Mobility Lounge.
If you are arriving by coach and intending to continue your journey by other means, you shouldnotify your coach driver, who will then request that Mobility Assistance is provided for you onarrival at VCS.
If you are departing from the Victoria Green Line coach terminal in Bulleid Way on a specific coachservice, VCS staff will assist you in reaching the departure stop.
Coaches
https://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asp -
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ELIZABETH STREET
SEMLEY PLACE
BUCKINGHAM
PALACE
ROAD
ECCLESTON
PLACE
BULLEIDW
AY
E
BUR
Y
STREET C
OLONNADE
WALK
2019
18
12
13
14
15
16
17
1110 9 8 7 6 5 4 3 2
1
21
W
V
TicketHall
ContinentalCheck-in
Timetable
screens
MobilityLounge
Timetablescreens
Victoria Coach Station:Arrivals Green
Line
coachterminal
To Victoria Station300 Metres
Underground
Buses
National Rail
Timetablescreens
Minicabbooking desk
Timetablescreens
Victoria Coach Station:Departures
National ExpressAssistance Drivers
rest area
megabusassistance
Coach departure gates
Buses towardsSloane Square and Pimlico
Buses towards Victoriaand Westminster
Coach information
Toilets
Toilets for mobilityimpaired customers
Baby changing facilities
Bureau de change
Cash machine
Hotel bookings
Left luggage
Refreshments
Taxi rank
Telephones
Coach ticket kiosks
1
KEY
V
W
Plan of Victoria Coach Station
Tramlink
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Tramlink
London Tramlink comprises three routes:
1: Elmers End to Croydon2: Beckenham Junction to Croydon
3: New Addington to Wimbledon
In addition through tram and bus tickets areavailable on feeder buses, the T31, T32, T33,
130 and 314, which connect at the trams atAddington Village and New Addington.
A Tramlink map is provided on page 47, clearlyillustrating the three routes in operation.All trams on these routes are fully accessible.
Tramlink
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Journeys by tram and/or other modes of transport can also be planned on-line usingJourney Planner on the TfL website. Journey Planner allows you to plan journeys thatdo not involve the use of stairs, lifts or escalators.
Up-to-date timetable information for all three Tramlink routes is provided on theTransport for London website.
If you do not have access to the internet, up-to-date information about Tramlink routes,timetables and fares is also available by calling the 24 hour travel information helpline0843 222 1234*.
* You pay no more than 5p per minute if calling from a BT landline.There may be a connection charge. Charges from mobiles or other landline providers may vary.
Tramlink
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Using trams
It is easy for all customers to use trams. All access to trams is step-free. There is no need to useramps or any other special features to board. You simply turn up and go. Additionally, all tram travelis free for wheelchair users, irrespective of whether or not they hold a Freedom Pass.
At Wimbledon Station there are passenger lifts to provide connections to other rail services as wellas to and from street level. To assist blind passengers and people with visual impairments, eachstop has a tactile strip along its entire length, a safe distance from the platform edge.
The design of the trams themselves makes special provisionfor disabled passengers. There is level access between the
tram and the platform so people using wheelchairs can easilywheel on and off the trams and there are two dedicatedspaces for them to travel in each tram. Next to thewheelchair space is a specially sited intercom, which allowsyou to speak to the driver in an emergency, and an easy reachstop request button. All doors have an opening button onthem at an accessible height.
There are priority seats for elderly and disabled people, orthose travelling with small children, in each section of the tram which are denoted by a lighter seatcovering and are within easy reach of the stop request buttons. The name of the next stop will beannounced as the tram leaves the previous stop.
Tramlink
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Dundonald Road
Merton Park
Morden Road
Phipps Bridge
Belgrave Walk
MitchamLloyd Park
Coombe Lane
Gravel Hill
Addington Village
Fieldway
King Henrys Drive
New Addington
Addiscombe
Blackhorse Lane
Woodside
Arena
Harrington Road
BeddingtonLane
WandlePark
AmpereWay
WaddonMarsh
TherapiaLane
MitchamJunction
Wimbledon District
Overground
Elmers End
BeckenhamRoad
AvenueRoad
BeckenhamJunction
Birkbeck
EastCroydon
Sandilands
LebanonRoad
Tramlink bus
Tramlink bus
ReevesCorner
Centrale
Wellesley Road
WestCroydon
GeorgeStreet
ChurchStreet
Tramlink route map
River Services
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Riverboats
Riverboat services call at over 20 piers on the River Thames in London. Services are dividedinto River Bus for fast local services and River Tours for more leisurely sightseeing trips.
A map showing operational piers on the Thames in London is provided at on theTfL website,clearly illustrating all interchanges with rail, Tube and Docklands LightRailway services.
Many operators offer 50% off the normal advertised adult fare on production of a validFreedom Pass at the time of travel. Many operators offer a third off normal advertisedadul