getting employers over the line: how des and jobaccess can...
TRANSCRIPT
Getting employers over the line: How DES
and JobAccess can work together to remove
barriers to disability employment
Daniel Valiente-Riedl
General Manager, JobAccess
Disability Employment Australia’s Conference, Adelaide
5 September 2018
Putting facts in perspective
The business case for disability employment
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 2
In numbers…
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 3
Large talent pool
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 4
Sharing the business benefits
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 5
Contributing to the economy
1 millionemployed people with disability work in all industries anddiverse occupations across Australia
32% employeeswith disability work as professionals or managers
Over 90%of employers who had recently employed a person with disability said they would be happy to continue to employ people with disability
Diagram: listing
statistics on how
employed people
with disability are
contributing to the
economy
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 6
Room for improvement
Only 35% employersdemonstrate behavioural commitment to hire people with disability
44% employershave concerns about integrating people with disability into the workforce
37% employerssee employing a person with disability as ‘a step into the unknown’
Diagram: a list
of statistics next
to images of a
handshake, two
arrows in a
circle, and two
heads
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 7
Strategies to set you on track
Practical advice and tips for DES providers
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 8
Start here
• Review employer websites
• Join our mailing list:
www.jobaccess.gov.au/register
• Visit www.jobaccess.gov.au
• Visit www.and.org.au
Picture: a man and woman on a wheelchair sitting at
a table
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 9
Create new employer connections
• Utilise social media
• Engage with a sense of familiarity
• Be prepared with your pitch
• Make a connection
• Be yourself
Picture: a man with a pen and document
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 10
Ask the right questions
Is it hard to find the right
employees?
Are you tapping into the full talent pool?
Is your business
suffering from staff turnover?
Are you tired of rising
recruitment costs?
Diagram: listing
4 different
questions to ask
employers
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 11
Help your candidates prepare
• Useful templates and guidelines for resumes, cover letters and
selection criteria are available on the JobAccess website:
o www.jobaccess.gov.au/people-with-disability/creating-a-good-resume
o www.jobaccess.gov.au/people-with-disability/writing-cover-letter
o www.jobaccess.gov.au/people-with-disability/responding-job-requirements
• Tailor the resume and cover letter for every job application
• Use keywords from the job description and match their language and
tone
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 12
Make a strong proposition
• Contact the recruiter before submitting the application
o Research the employer and job
o Be prepared with questions to ask
• Follow all instructions in the job advertisement
• Ensure it is succinct and well presented
• Ensure the candidate’s digital footprint leaves a positive impression
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 13
Tips for a winning resume
• If you did it… own it!
• Remove personal information
• Be truthful
• Explain resume gaps
Picture: a man working on a computer
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AccessAbility Day
26 – 30 November 2018
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 15
What is AccessAbility Day?An Australian Government initiative that connects jobseekers with disability and
employers for a one day opportunity to help employers:
• learn more about working with jobseekers with disability,
• promote and encourage an inclusive workplace,
• access a talent pool of capable people who are keen to work, and
• learn more about free disability employment services and support available for employers.
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 16
A vital role for DES providers
Expand your professional network and promote your services to employers
Learn more about your jobseekers’ career interests, skills and strengths
Learn about local market needs and trends Diagram:
highlighting the role
for DES providers
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How can DES get involved
• Engage with local employers to raise awareness of AccessAbility Day
• Facilitate relevant participant placements with:
o existing employers, and
o new employers registered for AccessAbility Day
• Promote AccessAbility Day to internal and external stakeholders
• Cover insurance requirements for each placement
• Complete a comprehensive risk assessment for each placement
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 18
How to prepare
• Promote AccessAbility Day to your
stakeholders
• Connect and provide employers and
participants with all the relevant information
• Maintain a record of your registered
jobseekers with disability who indicate their
interest in participating in AccessAbility Day
via the ESSweb system
• Participate in a DES webinar or view a pre-
recorded video about the day
www.jobaccess.gov.au/accessabilityday
Picture: a man and woman talking
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Support you can count on
Expert advice and resources delivered by JobAccess
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 20
JobAccess: We’re here to help
Expert advice via phone and
website
Employment Assistance
Fund
Employer engagement
services
Complaints Resolution
and Referral Service
National Disability
Abuse and Neglect Hotline
Diagram: a list
of services
under images
of a computer,
dollar sign, two
heads, a
handshake and
binoculars
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 21
Employment Assistance Fund
Free workplace assessments
Modifications, support and training
Picture: two women sitting at a table
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DES Employer Information Sessions
• Receive insights and tips from
employers on how to secure roles
across the organisation for your
candidates
• Establish new employer relationships
• To receive an invitation, register here:
www.jobaccess.gov.au/registerPicture: woman working on a laptop
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 23
JobAccess vacancy service
• Helps employers advertise job
vacancies targeted at people with
disability
• Broadcasts job opportunities for free to
the national network of DES providers
• Register to access new opportunities:
www.jobaccess.gov.au/registerPicture: man and woman standing and talking
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 24
Complaints Resolution and Referral
Service (CRRS)• Free service for people with disability
who are service users of Australian
Government-funded programs,
including DES
• Impartial, independent service
• Assist a service user who has an
unresolved issue and requires
assistance resolving itPicture: photo of a woman
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Who can complain to the CRRS?
• People with disability who are service
users of:
o Disability Employment Services (DES);
o Australian Disability Enterprises (ADEs);
and/or
o Disability Advocacy Services
• Family members, advocates,
guardians, carers or friends can also
lodge a complaint on behalf of the
service userPicture: two women sitting at a table
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CRRS cases
Rights25%
23%Individual Outcomes
26%
12%
6%
8%
Diagram: percentage of CRRS cases based onNational Standards for Disability Services (2016-2018)
Rights Particiption and Inclusion Individual Outcomes
Feedback and Complaints Service Access Service Management
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Type of complaints CRRS receives
regarding Service Providers
• Staff do not understand my disability
• Staff do not know how to deal with people who have psychological disabilities
• Staff are not helping me find jobs suitable to my disability
• Staff do not allow for flexibility with appointments
• The service agreed to assist with payment towards a course or licence, and then
changed their mind
• The service did not clearly explain the requirements or process, which caused
confusion or distress
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Type of complaints CRRS receives
regarding Service Providers
• Staff do not listen to me at appointments
• Constant change in service staff affects me because I need to build trust and rapport
again before I can feel comfortable
• Staff provide inaccurate advice on people’s disabilities when they are not trained to
do so
• Staff share personal experiences and offer advice which is not relevant to me
• Staff is not adequately preparing me for work. There are no mock interviews, no
assistance with overcoming barriers or on-the-job training and support
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 29
How CRRS supports DES providers
• Benefit from skilful investigation
• Value the objective and outcome-
focused approach
• Gain skills in handling complaints
• Succeed in achieving better resolution
of issues Picture: Photo of a woman sitting with a laptop
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A valued support
Diagram: listing
support delivered
by JobAccess
since July 2006
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 31
Driving disability employment
Diagram: listing
feedback
received from
employers
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 32
Creating positive impacts
Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 33
Thank youDo you have any questions?
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