getting giants to dance (stephen pollard at designops summit 2017)
TRANSCRIPT
Stephen Pollard | Director, Advisory Services | Arup
Getting Giants to DanceWhat can we learn from designing large and complex public infrastructure?
Stephen Pollard | Director, Advisory Services | Arup
Getting Giants to DanceWhat can we learn from designing large and complex public infrastructure?
Airports are large complex beasts
Technological Revolution
Start with the Why?Simon Sinek
Designing better business…
Purpose & Values
Purpose & Values
Share Price
ROI
Employment
Air QualityEconomic Growth
Sustainability
ASQ
Asset value
Resilience
Emotional Satisfaction
Brand
Landing Charges
Slot Allocations
Sales Income
Rental Charges
https://publicapps.caa.co.uk/docs/33/CAP%201103.pdf
Regulated business model
CapEx OpEx Depreciation+ +
- Non-AeroRevenues
=
Total Charges Revenue
x Passenger Numbers
Landing Charge=
Total Charges Revenue
Strategic Design Model
De
live
r
De
ve
lop
De
fin
e
Resilience Performance Satisfaction Financials
Recovery Time
Runway Utilisation
MisconnectsASQ £M
• System• O&M• Capacity
• People• Systems
• Queuing• Crowding• Retail
• CAPEX• OPEX• Income
Airport Vision
People
Systems and Assets
Organisation
Tech
nolo
gic
al
Change
Ass
et
Managem
ent
Real Tim
e A
irport
OCD
URD
FD
S
DD
S
BR
UAT
SAT
FAT
OCD – Operational Concept DescriptionURD – User Requirements DocumentFDS – Functional Design SpecificationDDS – Detailed Design Specification
Resilience
Recovery Time
Airport VisionStr
ate
gic
Dem
ands,
Requirem
ents
and C
onst
rain
ts
FAT– Factory Acceptance TestSAT – Site Acceptance TestUAT – User Acceptance Test
BR – Benefits Realisation
Strategic Design Model
De
live
r
De
ve
lop
De
fin
e
Resilience Performance Satisfaction Financials
Recovery Time
Runway Utilisation
MisconnectsASQ £M
• System• O&M• Capacity
• People• Systems
• Queuing• Crowding• Retail
• CAPEX• OPEX• Income
Airport Vision
People
Systems and Assets
Organisation
Tech
nolo
gic
al
Change
Ass
et
Managem
ent
Real Tim
e A
irport
OCD
URD
FD
S
DD
S
BR
UAT
SAT
FAT
OCD – Operational Concept DescriptionURD – User Requirements DocumentFDS – Functional Design SpecificationDDS – Detailed Design Specification
Resilience
Recovery Time
Airport VisionStr
ate
gic
Dem
ands,
Requirem
ents
and C
onst
rain
ts
FAT– Factory Acceptance TestSAT – Site Acceptance TestUAT – User Acceptance Test
BR – Benefits Realisation
Strategic Design Model
De
live
r
De
ve
lop
De
fin
e
Resilience Performance Satisfaction Financials
Recovery Time
Runway Utilisation
MisconnectsASQ £M
• System• O&M• Capacity
• People• Systems
• Queuing• Crowding• Retail
• CAPEX• OPEX• Income
Airport Vision
People
Systems and Assets
Organisation
Tech
nolo
gic
al
Change
Ass
et
Managem
ent
Real Tim
e A
irport
OCD
URD
FD
S
DD
S
BR
UAT
SAT
FAT
OCD – Operational Concept DescriptionURD – User Requirements DocumentFDS – Functional Design SpecificationDDS – Detailed Design Specification
Resilience
Recovery Time
Airport VisionStr
ate
gic
Dem
ands,
Requirem
ents
and C
onst
rain
ts
FAT– Factory Acceptance TestSAT – Site Acceptance TestUAT – User Acceptance Test
BR – Benefits Realisation
Strategic Design Model
De
live
r
De
ve
lop
De
fin
e
Resilience Performance Satisfaction Financials
Recovery Time
Runway Utilisation
MisconnectsASQ £M
• System• O&M• Capacity
• People• Systems
• Queuing• Crowding• Retail
• CAPEX• OPEX• Income
Airport Vision
People
Systems and Assets
Organisation
Tech
nolo
gic
al
Change
Ass
et
Managem
ent
Real Tim
e A
irport
OCD
URD
FD
S
DD
S
BR
UAT
SAT
FAT
OCD – Operational Concept DescriptionURD – User Requirements DocumentFDS – Functional Design SpecificationDDS – Detailed Design Specification
Resilience
Recovery Time
Airport VisionStr
ate
gic
Dem
ands,
Requirem
ents
and C
onst
rain
ts
FAT– Factory Acceptance TestSAT – Site Acceptance TestUAT – User Acceptance Test
BR – Benefits Realisation
Design Team
Client & Advisors
Delivery Partners
Design Ops
The evolutionary tale…
Terminal 5
2002 – 2008
Terminal 2
2009 - 2014
Q6
2013 - 2018
Runway 3 & …
2017 -
A Flagship Building A Complex Operation Driving for business value
A Political Vision and Future for the UK
Terminal 5
Terminal 5
Culture of Design Thinking
Open Partnership
Budget issues and Massive Operational Failure
Terminal 2
Terminal 2
Back to Basics (but keep the good bits)
Operations as Partners
Learning Organisation
Intelligent Client
Q6 – Five year programme of improvements
Q6
Business drivers to get value from assets
Programme Designers and Delivery Integrators
New business case process,
‘Getting our Mojo back’
Third Runway and Beyond
Third Runway and Beyond
Business & Design Integrators
Collaboration Behaviours
Evolution not revolution
New Digital Future
Summary
T5 T2 Q6 R3 & …
Delivering…A Flagship Building
A Complex Operation
Value for Airlines
National economic Vision & Investment
OrganisationModel & Tools
Open PartnershipProgramme Mgt
Intelligent ClientOperations Partners
Delivery IntegratorsBusiness Case
Gateways
Business & DesignIntegrators
New Data Science
ValuesCulture of Design
ThinkingLearning
OrganisationGetting our Mojo
BackEvolution not Revolution
Cost £4.2bn £2.3bn £3.2bn £18.6bn +?
Success … … …
