getting inside information on collaboration
DESCRIPTION
Sarah O\'Keefe, Kirsty Taylor, Anne Gentle, and Michael Priestley at STC 2008. Panel moderator: Char James-TannyTRANSCRIPT
Char James-Tanny, JTF Associates, ModeratorKirsty Taylor, MincomSarah O’Keefe, Scriptorium Publishing Service, Inc.Anne Gentle, justwriteclick.comMichael Priestley, IBM
Sarah O’Keefe, Scriptorium Publishing
Slide 2Copyright © 2008 Scriptorium Publishing, Inc.
Country of origin (“passport country”) Locale (where you live) Corporate culture Customer culture
Slide 3Copyright © 2008 Scriptorium Publishing, Inc.
Who has the money? Who are the executives, and
where do they live? What locale has the most people?
Slide 4Copyright © 2008 Scriptorium Publishing, Inc.
East Coast versus West Coast Bible Belt versus Rust Belt North versus South Language differences in Europe, Switzerland Northern versus Southern Italy Eastern versus Western Germany Similar issues across India and China
Slide 5Copyright © 2008 Scriptorium Publishing, Inc.
Outsourcing Offshoring Business units by location Teams integrated worldwide
Slide 6Copyright © 2008 Scriptorium Publishing, Inc.
Be aware of: Religious differences Personal space Slang and idiom Hidden language differences Food Professional relationship expectations
Slide 7Copyright © 2008 Scriptorium Publishing, Inc.
Status Egalitarian or hierarchical?
Decision process Consensus-driven or not?
Confrontation level How are disagreements handled?
Slide 8Copyright © 2008 Scriptorium Publishing, Inc.
Impose “lead” culture on others? Fast and simple “Us” versus “them” is not a viable long-
term solution Understand and appreciate differences
Slide 9Copyright © 2008 Scriptorium Publishing, Inc.
Recognize and appreciate differences Learn about cultural norms Don't stereotype Identify the “lead” culture – if there is one
Slide 10Copyright © 2008 Scriptorium Publishing, Inc.
Kirsty Taylor, Mincom
Slide 11Copyright © 2008 Kirsty Taylor
Work time preferences – got early birds or night owls?
Working across time zones & cross-over office hours MDT, EST, AEST, ACST (½ hour zone!),
AWST
Slide 12Copyright © 2008 Kirsty Taylor
Forms of communication – email, IM Differing acceptable meeting styles
Slide 13Copyright © 2008 Kirsty Taylor
Developing standards continually Adding new product lines into the CMS Evolving the information architecture Acquiring new, experienced staff & getting
their buy-in on the CMS they didn’t choose
Slide 14Copyright © 2008 Kirsty Taylor
Anne Gentle, justwriteclick.com
Slide 15Copyright © 2008 Anne Gentle
Adobe Labs: labs.adobe.com/wiki/index.php/Main_PageApache wiki: wiki.apache.orgeBay: www.ebaywiki.comMicrosoft Developer Network (MSDN): msdn2.microsoft.com/en-us/library/default.aspx Motorola Q: www.motoqwiki.com Everything Q: wiki.everythingq.comSplunkBase: www.splunk.com/baseSun's OpenDS: www.opends.org/wikiOLPC:wiki.laptop.orgCisco:supportwiki.cisco.comSlide 16Copyright © 2008 Anne Gentle
Slide 17Copyright © 2008 Anne Gentle
Page Maintainer
Welcoming
Introduction
My Page
Sponsor
Barnraising
Acknowledge Goodness
Patron
Seed it
Naming conventions
Recognition
Slide 18Copyright © 2008 Anne Gentle
Reputation Reciprocity Attachment Efficiency
Slide 19Copyright © 2008 Anne Gentle
Motivations for online communities
The Economies of Online Collaboration
Michael Priestley, IBM
Slide 20Copyright © 2007, 2008 IBM Corporation
A task is a task, regardless of who authors it Collaboratively created content may involve
different collaborators at different times (and sometimes none at all)
Don’t let tools dictate what you can do with your content (and who you can do it with)
Let your content and collaboration needs dictate what tools you use
Slide 21Copyright © 2007, 2008 IBM Corporation
Slide 22Copyright © 2007, 2008 IBM Corporation
1. Design
2. Develop3. Deploy
Authors
Architects
Developers,editorsTranslators
1. Market
2. Train3. Support
Marketers
Trainers
Technicalcommunicators
Techsupport
Users
Slide 23Copyright © 2007, 2008 IBM Corporation
Pick tools with different capabilities but common standards
Use the right tool for the right job More collaboration should mean less
redundancy Avoid vendor lock-in (applies to opensource
too) Collaboration is a phase, not a content type
Slide 24Copyright © 2007, 2008 IBM Corporation
Social web
Structured webSemantic web
Wikis, blogs…
structured content and collections….
folksonomies, tag clouds…
formal taxonomies…
Generic topics and metadata
Specialized topics and maps
Specialized maps and metadata
DITA
Slide 25Copyright © 2007, 2008 IBM Corporation