getting people to use sharepoint
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Overcome Resistance Through Awareness And Natural InfluenceTRANSCRIPT
Getting People To Use Sharepoint
Overcome Resistance Through Awareness and Natural Influence
A RedShift Presentationby mary wynne-wynter
Main Points
• Understanding resistance
• Changing behavior
• Training
Understanding Resistance
Sharepoint roll-out
• You assume people will care.
• They don’t.
• You tell them to use it.
• They won’t. The throw it over the wall approach
Why should they?
• Can’t see “what’s in it for me”.
• Negative assumptions & expectations about systems & process change.
• Fear of losing what’s familiar.
What’s in it for me?
• Why should I give up control?
• Why should I share what I know?
Ego
Negative assumptions
• Heard it all before
• Past failures repeat
• If it ain’t broke....Skepticism
Loss of what’s familiar
I’ll buy in as long as I can keep my
desktop, file folder and email
systems.
Fear
Changing Behavior
Mandate
• Meet resistance with artificial influence
• Create a sense of urgency
• Goal is change
Make it happen
Facilitate
• Meet resistance with awareness & natural influence
• Build trust
• Goal is willingness
Let it happen
Artificial Influence
Just Don’t
Awareness
• Emotional response to change reflects beliefs, assumptions and expectations
• To change behavior, change beliefs
• Culture is collective belief
Self-awareness
• CIO, IT, Stakeholders, Project Leaders and Directors
• You get from people what you believe about them
Know thy blind spots
Natural Influence
• Honesty
• Authentic communication
• Inclusion
• Coaching and mentoring
• Incentives
Training
Training Mistake
Information Overload!
Experiential Learning
• Prototypes
• Start small & simple
• Participation and inclusion in design
• Virtual coach - facilitator
People Learn Differently
Change Perceptions
“Personally, I'm always ready to learn, although I do not always
like being taught.”- Winston Churchill
A RedShift Presentationby
mary wynne-wynter, change facilitator
www.redshifthome.com
www.redshiftblog.com