getting started - rsa securid...last updated june 2016 nightingale – mypatientaccess – getting...

Last Updated June 2016

Nightingale – myPatientAccess – Getting Started of 17

myPatientAccess Getting Started

June 22, 2016

Proprietary and Confidential - For Nightingale and Client Use Only

May Note Be Distributed Without Prior Written Consent From Nightingale



Contents

Overview ................................................................................................................................................................. 3

Accessing myPatientAccess on Windows .............................................................................................................. 3

Using Internet Explorer ....................................................................................................................................... 3

Turning off Pop-up Blocker ............................................................................................................................. 4

Removing myPatientAccess from Compatibility View Settings ...................................................................... 4

Clearing your cache ........................................................................................................................................ 5

Using Google Chrome ........................................................................................................................................ 8

Clearing your cache ........................................................................................................................................ 9

Using Mozilla Firefox ......................................................................................................................................... 10

Clearing your cache ...................................................................................................................................... 11

Accessing myPatientAccess on OS X .................................................................................................................. 12

Using Safari ...................................................................................................................................................... 12


Using Google Chrome ...................................................................................................................................... 14


Using Mozilla Firefox ......................................................................................................................................... 16




Overview

myPatientAccess is compatible with the Microsoft Windows and Apple OS X operating systems,

through the Internet Explorer (Windows), Safari (OS X), Google Chrome, and Mozilla Firefox

browsers. Per each browser, you will need to take various steps prior to using myPatientAccess. This

guide will provide you with step by step instructions on how to configure each browser properly. You must

adjust these settings for each user (person) logging into the computer, since they may not carry over to

different user profiles.

Note: Walkthroughs for Windows and OS X will be depicted using Windows 10 and El Capitan versions,

respectively.

Accessing myPatientAccess on Windows

Using Internet Explorer

In order to access myPatientAccess using Internet Explorer, you will first need to navigate to and open

the browser. To access the browser (if you do not already have a shortcut to it), click on the Start button

and start typing ‘Internet Explorer’ to search for and select the application.



Turning off Pop-up Blocker

You must ensure that Pop-ups are allowed to appear before logging on to the myPatientAccess program.

To do this, you must ensure that the Pop-up Blocker option is turned off. To turn off the pop-up blockers

feature, click on the Tools menu.

Once the tools menu opens, select Pop-up Blocker and then select the option ‘Turn off Pop-up Blocker’.

If the option ‘Turn on Pop-up Blocker’ displays, pop-up blockers are already turned off.

Removing myPatientAccess from Compatibility View Settings

If added to the list of websites in Compatibility View, myPatientAccess will not function properly. In order

to remove it from this list, or to ensure that is not listed, you will need to navigate to the ‘Compatibility

View settings’ menu.

From within Internet Explorer click on the gear icon ( ) in the top right corner, then select ‘Compatibility

View settings’.



With the menu open, ensure that the myPatientAccess URL is NOT listed under ‘Websites you’ve added

to Compatibility View’. If it is, simply select the URL and click the ‘Remove’ button.

Also from within this menu, ensure that the checkboxes labeled ‘Display intranet sites in Compatibility

View’ and ‘Use Microsoft compatibility lists’ are both unchecked. Click the ‘Close’ button, and close all

browser windows before re-opening to use myPatientAccess.

Clearing your cache

Prior to using myPatientAccess, it is encouraged that you clear your browser’s cache. In order to do so,

you will need to navigate to the ‘Internet Options’ menu.



From within Internet Explorer click on the gear icon ( ) in the top right corner, then select ‘Internet

Options’.



From the ‘General’ tab within the menu, click the ‘Delete…’ button under the ‘Browsing history’ section.



This will open the ‘Delete Browsing History’ window. From here, ensure that the checkboxes labeled

’Temporary Internet files and website files’ and ‘Cookies and website data’ are checked. Click ‘Delete’

and ‘OK’ to delete these portions of data from your browser, effectively clearing your cache.

Note: If any future issues are encountered when accessing myPatientAccess, clearing your cache may

be used as a remedial measure before taking further action.

Using Google Chrome

In order to access myPatientAccess using Google Chrome, you will need to navigate to and open the

browser. To access the browser (if you do not already have a shortcut to it), click on the Start button

and start typing ‘Google Chrome’ to search for and select the application (see ‘Using Internet Explorer’

for a visual walkthrough).



Clearing your cache

The only step that is encouraged prior to using myPatientAccess on Google Chrome is clearing your

browser’s cache. In order to do so, you will need to navigate to the ‘Settings’ menu.

From within Google Chrome, click on the ‘Customize and control Google Chrome’ icon ( ) in the top

right corner, then select ‘Settings’.

From the ‘History’ tab within the menu, click the ‘Clear browsing data…’ button.



The ‘Clear browsing data’ pop-up will appear. From the dropdown labeled ‘Obliterate the following

items from:’, ensure that ‘the beginning of time’ is selected. Check the boxes labeled ‘Cookies and

other site and plugin data’ and ‘Cached images and files’, then click ‘Clear browsing data’. This will

delete these portions of data from your browser, effectively clearing your cache.



Using Mozilla Firefox

In order to access myPatientAccess using Mozilla Firefox, you will need to navigate to and open the

browser. To access the browser (if you do not already have a shortcut to it), click on the Start button

and start typing ‘Mozilla Firefox’ to search for and select the application (see ‘Using Internet Explorer’

for a visual walkthrough).



Clearing your cache

The only step that is encouraged prior to using myPatientAccess on Mozilla Firefox is clearing your

browser’s cache. In order to do so, you will need to navigate to the ‘Options’ menu.

From within Mozilla Firefox, click on the ‘menu’ icon ( ) in the top right corner, then select ‘Options’.

From the ‘Advanced’ tab within the menu, click the ‘Network’ tab. Under the ‘Cached Web Content’

section, click the ‘Clear Now’ button to effectively clear your browser’s cache.





Accessing myPatientAccess on OS X

Using Safari

In order to access myPatientAccess using Safari, you will first need to navigate to and open the

browser. To access the browser (if it is not currently visible on the Dock), click on the Spotlight Search

button ( ) located at the right of the menu bar. With the search bar displayed, begin to type ‘safari’ into

it.

Doing so will result in the Safari application to be displayed as one of the ‘Top Hits’. Select the

application and the browser will open.



Clearing your cache

The only step that is encouraged prior to using myPatientAccess on Safari is clearing your browser’s

cache. In order to do so, you will need to navigate to the ‘Preferences…’ menu.

With Safari open, click on the ‘Safari’ label in the menu bar, then select ‘Preferences…’.

From the ‘Privacy’ tab within the menu, click the ‘Remove All Website Data…’ button.



When prompted to confirm the removal of website data, click ‘Remove Now’ to complete the process,

effectively clearing your browser’s cache.



Using Google Chrome

In order to access myPatientAccess using Google Chrome, you will need to navigate to and open the

browser. To access the browser (if it is not currently visible on the Dock), use Spotlight Search to locate

and open it (see ‘Using Safari’ for a detailed visual walkthrough).

Clearing your cache

The only step that is encouraged prior to using myPatientAccess on Google Chrome is clearing your

browser’s cache. In order to do so, you will need to navigate to the ‘Settings’ menu.

From within Google Chrome, click on the ‘Customize and control Google Chrome’ icon ( ) in the top

right corner, then select ‘Settings’.



From the ‘History’ tab within the menu, click the ‘Clear browsing data…’ button.

The ‘Clear browsing data’ pop-up will appear. From the dropdown labeled ‘Obliterate the following

items from:’, ensure that ‘the beginning of time’ is selected. Check the boxes labeled ‘Cookies and

other site and plugin data’ and ‘Cached images and files’, then click ‘Clear browsing data’. This will

delete these portions of data from your browser, effectively clearing your cache.





Using Mozilla Firefox

In order to access myPatientAccess using Mozilla Firefox, you will need to navigate to and open the

browser. To access the browser (if it is not currently visible on the Dock), use Spotlight Search to locate

and open it (see ‘Using Safari’ for a detailed visual walkthrough).

Clearing your cache

The only step that is encouraged prior to using myPatientAccess on Mozilla Firefox is clearing your

browser’s cache. In order to do so, you will need to navigate to the ‘Preferences’ menu.

From within Mozilla Firefox, click on the ‘menu’ icon ( ) in the top right corner, then select

‘Preferences’.



From the ‘Advanced’ tab within the menu, click the ‘Network’ tab. Under the ‘Cached Web Content’

section, click the ‘Clear Now’ button to effectively clear your browser’s cache.



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