ibmcomredbooks

Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

Vasfi GucerCharles Beganskas

Fabrizio SalustriJerry Saulman

Mamadou ToureJohn Willis

Brett YamaziAndreacute Luiacutes Scandolara

Ghufran ShahScott WallaceDirk Wouters

ITM 61 implementation best practices and troubleshooting

DM 37 migration and ITM 51 coexistence scenarios

Insiderrsquos guide to ITM 61

Front cover

Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

December 2005

International Technical Support Organization

SG24-7143-00

copy Copyright International Business Machines Corporation 2005 All rights reservedNote to US Government Users Restricted Rights -- Use duplication or disclosure restricted by GSA ADPSchedule Contract with IBM Corp

First Edition (December 2005)

This edition applies to IBM Tivoli Monitoring Version 6 Release 1

Note Before using this information and the product it supports read the information in ldquoNoticesrdquo on page xxvii

Contents

Figures xi

Tables xxi

Examples xxiii

Notices xxviiTrademarks xxviii

Preface xxixThe team that wrote this redbook xxixBecome a published author xxxiiiComments welcome xxxiii

Chapter 1 Introduction 111 Enterprise management challenges 2

111 Business driving forces 212 IBM Tivoli Monitoring solutions 313 Whatrsquos new for IBM Tivoli Monitoring 5x clients 614 Whatrsquos new for OMEGAMON XEDE clients 715 Whatrsquos new for Distributed Monitoring V37 clients 716 IBM Tivoli Monitoring 61 value proposition 817 IBM Tivoli Monitoring 61 components 918 What is new in IBM Tivoli Data Warehouse V21 13

Chapter 2 Architecture and planning 1521 IBM Tivoli Monitoring components 16

211 Platform support matrix for IBM Tivoli Monitoring 22212 Database support matrix 22

22 IBM Tivoli Monitoring deployment scenarios 23221 Demo installation (single machine) 25222 Smallmedium installation (400 agents maximum) 26223 Large installation (4000 agents maximum) 28224 Huge installation (greater than 4000 agents) 31225 Advanced large installation with firewall scenarios 37226 Advanced huge installation multiple TEMS processes 45

23 Scalability 4824 Agent deployment architecture 51

241 IBM Tivoli Monitoring built-in deployment controller 51

copy Copyright IBM Corp 2005 All rights reserved iii

242 Tivoli Configuration Manager V42 54243 Operating system image deployment 54

Chapter 3 IBM Tivoli Monitoring 61 installation and first customization 5531 Lab environment 57

311 Hardware and software configuration 58312 Lab architecture 59

32 Installing IBM Tivoli Monitoring 61 61321 Planning the installation 62322 Define the architecture 63323 Creating a deployment plan 63324 Backup strategies 68325 Installing and configuring the scenario 1 environment 69326 Installing a Remote TEMS on a Windows and UNIX server 82327 Tivoli Enterprise Portal Server - TEPS 87328 Tivoli Enterprise Monitoring Agent 95329 Deploying TEMA from command line interface 1243210 Installing a new managed system Microsoft Exchange example 1263211 Tivoli Enterprise Portal (TEP) 1263212 Warehouse Proxy installation and configuration 1303213 Summarization and Pruning agent installation and configuration 1393214 Event synchronization installation 1473215 Configuring the Hot Standby 1623216 Installing and configuring the scenario 2 environment 1693217 Replacing a Hub TEMS server with a new one 176

33 Uninstalling IBM Tivoli Monitoring 61 179331 Uninstalling the entire IBM Tivoli Monitoring environment 179332 Uninstalling an individual agent or component 181333 Uninstalling the TEC event synchronization 183

Chapter 4 Historical summarized data 18541 Overview 187

411 Implementation differences 188412 Usability differences 189413 Scalability differences 190

42 Architecture 191421 Historical data architecture overview 191422 Historical data types 192423 Component flows 193424 Data tables and attributes 196425 Object definitions 207

43 Planning 209431 Physical configuration considerations 210

iv Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

432 Logical configuration considerations 214433 Considerations when implementing the Historical Data Gathering

component 22444 Configuration 224

441 Configuring Summarization and Pruning agent 224442 History configuration 231

45 Reporting 234451 Accessing the data warehouse from the TEP 234

Chapter 5 Tivoli Distributed Monitoring V37 upgrade 23951 Comparing Tivoli Distributed Monitoring to IBM Tivoli Monitoring 61 240

511 Infrastructure and managed resources 240512 Monitoring elements 243513 Management and reporting 244

52 Installing the Upgrade Tool components 246521 Requirements 246522 Installation procedure 248523 Post-install components 250

53 Using the Upgrade Tools 251531 Phase 1 Building the infrastructure 252532 Phase 2 Assess Analyze and Upgrade resources 272

54 Post-upgrade considerations 313541 Cleanup 313

Chapter 6 Monitoring Agent for IBM Tivoli Monitoring 5x Endpoint 31761 Introduction 31862 Features of the Monitoring Agent for IBM Tivoli Monitoring 5x Endpoint 31863 Monitoring Agent for IBM Tivoli Monitoring 5x Endpoint components 32164 Why integrate IBM Tivoli Monitoring 512 with Version 61 324

641 TEPSTEP 324642 IBM Tivoli Data Warehouse 324

65 Supported operating systems 32666 IBM Tivoli Monitoring component software supported by Monitoring Agent for

IBM Tivoli Monitoring 5x Endpoint 32667 Installation and configuration of the Monitoring Agent for IBM Tivoli Monitoring

5x Endpoint 328671 Installation and configuration procedures 328672 IBM Tivoli Monitoring 61 components (procedures 1-6) 329673 IBM Tivoli Monitoring 512 components (procedures 7-9) 330674 Monitoring Agent for IBM Tivoli Monitoring 5x Endpoint (procedures

10-11) 33368 Agents files location 34969 Uninstall of the Monitoring Agent for IBM Tivoli Monitoring 5x Endpoint 349

Contents v

691 Endpoint 349692 Tivoli management region server 350

610 Comparison between IBM Tivoli Monitoring 5x and V61 terminology 352611 Workspaces views situations and queries 352

6111 Health Navigator item 3536112 Resource Model Navigator item 3546113 Predefined workspaces 3556114 Situations and queries 3566115 Web Health Console versus Tivoli Enterprise Portal 3566116 Remove the Monitoring Agent for IBM Tivoli Monitoring 5x Endpoint

from the TEP Workspace 365612 Custom Resource Model support 368

6121 Types of resource models for logging data 3696122 Adding custom resource model support 3696123 Procedure 3706124 Custom Resource Model implementation example 3766125 Under the covers 3816126 Customizing the generator 3826127 Metadata files 382

613 Problem determination 3846131 Common information to look at 3846132 Problem areas 3856133 Service Console 387

614 Hints and tips 3926141 Manually running the agent 392

615 Monitoring Agent behind the scenes 3936151 Architecturedesign 3936152 What the monitoring agent is and is not 3946153 Internal components 3956154 Integration with Monitoring Agent for IBM Tivoli Monitoring 5x Endpoint

and IBM Tivoli Monitoring 61 How does it work 3966155 XML streams 3986156 Warehousing 4006157 Performance considerations 4016158 Manually adding SSL 4016159 Know limitations and workarounds 404

616 Product code for IBM Tivoli Monitoring component software 406

Chapter 7 OMEGAMON XE Upgrade 40771 Environment 408

711 Hardware 408712 Operating system and software 408713 Lab architecture 410

vi Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

72 Upgrade procedure 411721 What to do before performing the upgrade 411722 Pre-upgrade procedures 421723 Installation directory for upgraded components 422724 Upgrading the different components 424725 Post-upgrade tasks 465726 Known limitations and workarounds 466

Chapter 8 Real-life scenarios 46981 Who owns the tool 47082 Defining the need for monitoring 471

821 Understanding the terms 472822 Pure versus sampled events with impact to the IBM Tivoli Monitoring 61

console user 473823 Pure versus sampled events and customer impact 474824 Identification of monitoring need 476825 Identify the target audience 478826 Identify and refine the possible events list 479827 Meet with the target audience for approval 480828 Create test and implement the monitor 480

83 Building the monitoring 482831 Naming the situation 482832 Selecting attributes for comparison 486833 Editing the formula 487834 Selecting targets of distribution MSL systems or both 490835 Writing expert advice to explain the situation event 490836 Setting the action 493837 Using the Until tab 495838 Best practices for situation creation 495839 Release management 499

84 Building another example monitoring Tivoli 499841 Monitoring the UNIX oserv 500842 Using a policy and workflow 505843 Monitoring the Tivoli UNIX gateways 509844 Correlating events across situations 512845 Monitoring the IBM Tivoli Monitoring 61 servers 514846 Reporting monitoring the users logged in to ITM 514847 Mining the IBM Tivoli Enterprise Console database 515

85 Building a graphical view for a Tivoli administrator 518851 Building a hierarchy of navigator views 519852 Assigning systems to the navigator views 520853 Building the workspaces for our views 522

Contents vii

Chapter 9 IBM Tivoli Universal Agent 53191 What is IBM Tivoli Universal Agent 53292 IBM Tivoli Universal Agent architecture 533

921 Data provider Informing IBM Tivoli Universal Agent how to collect and monitor 534

922 Metafiles Informing Universal Agent what to collect and monitor 537923 Manipulating data with Tivoli Enterprise Portal 540924 When is using the Universal Agent is a good choice 542

93 Universal Agent deployment scenarios 543931 HTTP data provider deployment scenario 543932 File data provider deployment scenario 552933 ODBC data provider deployment scenario 566

94 IBM Tivoli Universal Agent troubleshooting 576941 Setting the trace 576942 UAGENT application 577943 IBM Tivoli Universal Agent problem determination 579

Chapter 10 Integration with IBM Tivoli Enterprise Console 583101 IBM Tivoli Monitoring 61 and IBM Tivoli Enterprise Console integration

overview 584102 OMEGAMON IBM Tivoli Enterprise Console Event Adapter (OTEA) 585

1021 Installing the OTEA 5851022 Configuring the OTEA 587

103 Installing TEC event synchronization 590104 Event and rule definitions 600

1041 Event definitions 6001042 OMEGAMON rules 604

105 Situation Update Forwarder 608106 Integrating the Tivoli Enterprise Console in the TEP workspace 617

1061 Adding TEC Views to your workspace 6181062 Receiving IBM Tivoli Enterprise Console events 623

107 Synchronizing IBM Tivoli Monitoring situations and Tivoli Enterprise Console events 627

1071 Event updates initiated by the TEMS 6271072 Event updates initiated from the Tivoli Enterprise Console server 6291073 Event updates initiated by a TEMS Recycle Master Event 6301074 Event updates initiated by a TEMS Hot Standby Master Event 631

Chapter 11 Agent deployment using IBM Tivoli Configuration Manager Software Distribution 633

111 Deployment of TEMAs using IBM Tivoli Configuration Manager 634112 Prerequisites 635113 SPDs developed with this solution 635

viii Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

114 SPD structure 6371141 SPD naming convention 6371142 SPD variables and dependencies 6381143 SPD stanzas 640

115 Configuring IBM Tivoli Monitoring 61 Agent SPDs 641116 Importing V61 Agent SPDs in a Tivoli environment 642117 Deploying IBM Tivoli Monitoring 61 Agents SPDs 642

1171 Installation of Monitoring Agent for UNIX OS and Universal Agent on AIX 643

1172 Removing IBM Tivoli Monitoring Agent for UNIX OS and Universal Agent on AIX 663

Chapter 12 Advanced tuning and configuration 667121 Building a well-performing IBM Tivoli Monitoring 61 environment 668

1211 Preparing the implementation 6681212 Implementing the requirements 6711213 Historical component 674

122 Tuning the running monitoring environment 6751221 Tuning a TEMA 6761222 Tuning a TEMS 6761223 Tuning a TEPS 678

123 Hub TEMS Hot Standby 6791231 Hot Standby overall process 6791232 Hot Standby limitations and how to bypass them 6801233 zOS Moveable HUB 6811234 TEPS support 6811235 Setting up the TEPS for Hot Standby 6821236 Sample scenario 6831237 Pure event support 6841238 Hot Standby ndash Tuning parms 685

124 Catalog files synchronization 6861241 Corrective action 687

125 Miscellaneous hints and tips 6881251 Tivoli Enterprise Monitoring Server 688

Chapter 13 Administration and maintenance 697131 Administration topics 698

1311 Idiosyncrasies 6981312 Product design points 6991313 User administration 7011314 Sundry features 7091315 Monitoring situations 7091316 TestQA environments 710

Contents ix

1317 Command-line functionality 7101318 Workspace administration 712

132 Maintenance topics 7181321 Validating situations and agent status 7181322 Opening a PMR with IBM 7211323 Logs 7211324 Process information 723

Chapter 14 Troubleshooting 725141 Overview 726142 Message logging 726143 Trace facilities 727

1431 Trace settings 7281432 Using the trace logs 732

144 Using the product documentation 734145 Tools 735146 Sample problem scenarios 735

1461 Installation issues 7361462 Logging on to the Tivoli Enterprise Portal client fails 7401463 Events being sent with the ldquowrongrdquo severity 7431464 Command line fails to list situations (tacmd) 7451465 TEP desktop shows an agent incorrectly 7471466 IBM Tivoli Monitoring 5x Endpoint Agent issues 748

Appendix A TEMA Software Package Definition examples 753The Windows OS Agent SPD 754The Universal Agent SPD for AIX 781The AIX OS Agent SPD 790

Appendix B Additional material 803Locating the Web material 803Using the Web material 803

System requirements for downloading the Web material 804How to use the Web material 804

Related publications 805IBM Redbooks 805Other publications 805Online resources 806How to get IBM Redbooks 807Help from IBM 807

Index 809

x Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

Figures

1-1 IBM Tivoli Monitoring solutions 41-2 Monitoring composite application infrastructures 51-3 IBM Tivoli Monitoring 61 the best of OMEGAMON and ITM 5 81-4 BM Tivoli Monitoring 61 components 101-5 Tivoli Enterprise Portal 132-1 IBM Tivoli Monitoring 61 component model 162-2 IBM Tivoli Monitoring lab topology 242-3 IBM Tivoli Monitoring smallmedium topology design 272-4 IBM Tivoli Monitoring large topology design 292-5 IBM Tivoli Monitoring huge installation topology 322-6 Right-click Tivoli Enterprise Portal for Create Instance option 342-7 Entering the Instance Name into the dialog box 342-8 Entering Tivoli Enterprise Portal host name into TEP Server field 352-9 The newly defined Tivoli Enterprise Portal instance 362-10 Example of additional Tivoli Enterprise Portal instances 362-11 Advanced installation on less secure side 432-12 Advanced installation on more secure side 442-13 Large installation with multiple TEMS processes on single system 472-14 Universal sources of scalability and performance numbers 492-15 Agent deployment architecture 523-1 Lab architecture or a large-scale enterprise scenario 1 593-2 Lab architecture for a large-scale enterprise scenario 2 603-3 License agreement windows 693-4 Installation windows 703-5 List of selected components to be installed 713-6 Agent list for remote deployment 723-7 Program Folder for the IBM Tivoli Monitoring 61 installation 733-8 Installation summary details 743-9 List of components that will be configured 753-10 Monitoring server configuration window 763-11 Host and communication protocol configuration window 783-12 Monitoring server start confirmation windows 793-13 Application support to be added to TEMS 793-14 Application addition support window 803-15 Communication protocol configuration to a TEMS 813-16 IBM Tivoli Monitoring 61 services window 813-17 Remote TEMS configuration window 833-18 IBM Tivoli Monitoring 61 Components List 88

copy Copyright IBM Corp 2005 All rights reserved xi

3-19 TEPS configuration option window 893-20 Hostname where TEPS will be installed 903-21 TEPS database configuration 913-22 TEPS configuration completion window 923-23 TEPS user configuration 933-24 Communication protocol window configuration 943-25 Configuration for connection to the TEMS 943-26 IBM Tivoli Monitoring 61 welcome installation window 1023-27 IBM Tivoli Monitoring 61 license agreements 1033-28 IBM Tivoli Monitoring 61 requisites information screen 1043-29 IBM Tivoli Monitoring 61 default destination installation directory 1053-30 IBM Tivoli Monitoring 61 encryption key confirmation 1063-31 Monitoring agents to be installed 1073-32 IBM Tivoli Monitoring 61 program folder 1083-33 Installation summary details 1093-34 Configuration option choice 1103-35 Agent communication protocols 1113-36 Agentrsquos TEMS configuration 1123-37 Tivoli monitoring services console 1133-38 Main OS400 Menu window 1153-39 Primary language OS400 definition window 1153-40 OS400 TCPIP configuration panel 1163-41 Configuring the monitoring agent 1203-42 Monitoring agent configuration window 1233-43 Informational window display 1333-44 Warehouse Proxy agent communication protocol configuration 1343-45 Warehouse Proxy agent Hub TEMS and port configuration 1353-46 ITM Warehouse ODBC configuration confirmation window 1353-47 Database selection for Warehouse Proxy configuration 1363-48 Data source configuration window for the Warehouse Proxy 1373-49 Warehouse configuration status message 1383-50 Warehouse Proxy database configuration completion 1383-51 Configuring through monitoring console 1403-52 Configuring Summarization and Pruning agent connection protocol 1403-53 Configuring agent TEPS and database connection 1423-54 Configuring how data will be collected and pruned 1433-55 Scheduling the data collection and pruning 1443-56 Defining shift periods and vacation settings 1453-57 Configuring additional parameters 1463-58 Saving the Pruning and Summarization agent configuration 1473-59 SOAP server hub configuration 1513-60 SOAP Web interface configuration test 1523-61 SOAP Response 153

xii Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

3-62 Event synchronization Software License Agreement window 1543-63 Event synchronization configuration fields 1553-64 Event synchronization cache file configuration window 1573-65 Event synchronization Tivoli Enterprise Monitoring Server information1583-66 IBM Tivoli Enterprise Console rule base configuration 1593-67 Warehouse Proxy confirmation window configuration 1663-68 Warehouse Proxy Secondary TEMS communication configuration 1663-69 Warehouse Proxy primary TEMS configuration 1673-70 TEPS configuration window database backup confirmation 1684-1 Historical data collection overview 1874-2 Historical data types 1934-3 Historical collection location TEMA 1954-4 TM 61 Component model (historical collection location TEMS) 1964-5 Example of NT_Memory Detail and Summarization tables 2004-6 UNIX ldquoDiskrdquo Table (multiple-instance) example 2014-7 Small to medium topology 2114-8 Large enterprise topology 2124-9 Huge enterprise topology 2134-10 Windows OS detailed tables database sizing example 2164-11 Windows OS summary tables database sizing example 2184-12 Detailed data kept for 30 days 2204-13 Summarized tables with 30 days of hourly data 2214-14 Detailed tables with NT_Process and NT_Services turned off 2224-15 Summarized tables with NT_Process and NT_Services turn off 2224-16 Sample Linux OS monitoring attribute groups 2234-17 Summarization and Pruning agent configuration 2254-18 Summarization and Pruning agent default configuration panel 2264-19 Summarization and Pruning agent Scheduling configuration panel 2284-20 Summarization and Pruning agent Work Days configuration tab 2294-21 Summarization and Pruning agent Additional Parameters 2304-22 History collection configuration 2314-23 History configuration panel 2324-24 Using the timespan icon from a real-time view 2354-25 Configuring the time span for historical reporting 2364-26 Historical summarized workspace views 2375-1 Basic TME environment 2415-2 IBM Tivoli Monitoring 61 infrastructure agents and clients 2425-3 Distributed Monitoring reporting hierarchy 2455-4 IBM Tivoli Monitoring 61 reporting hierarchy 2465-5 Building Infrastructure flowchart 2525-6 Sample TME environment 2535-7 XML Validation Parser example showing an error 2595-8 New baseline XML formatted using XSL 261

Figures xiii

5-9 New installed infrastructure 2625-10 Assess analyze upgrade resources using phased approach 2745-11 Sample environment profile manager hierarchy 2755-12 tmrxsl stylesheet 2845-13 Simplified Distributed Monitoring profile structure 2865-14 Distributed Monitoring monitor response level determination flowchart2915-15 Formula mapping 2936-1 Integration interfaces part of IBM Tivoli Monitoring 61 3186-2 IBM Tivoli Monitoring V5x and V61 coexistence 3216-3 Data Logging properties for a Resource Model 3326-4 Install Product dialog 3346-5 Product Install dialog 3356-6 Product Install complete dialog 3366-7 Differences between IBM Tivoli Monitoring 5x and V61 terminology 3526-8 Web Health Console Endpoint List View 3576-9 Tivoli Enterprise Portal Agents View 3576-10 Web Health Console Resource Model List View 3586-11 Tivoli Enterprise Portal Resource Model Data View 3586-12 Web Health Console Resource Model Health View 3596-13 Tivoli Enterprise Portal Resource Model Health View 3596-14 Tivoli Enterprise Portal Resource Model Health Trend 3606-15 Web Health Console Metrics selection 3616-16 Tivoli Enterprise Portal Attributes selection 3616-17 Web Health Console Table chart 3626-18 Tivoli Enterprise Portal Table chart 3626-19 Web Health Console Bar chart 3636-20 Tivoli Enterprise portal bar chart 3636-21 Web Health Console Line chart 3646-22 Tivoli Enterprise Portal Plot chart 3646-23 Example of UNIX Linux and Windows trees 3656-24 Clear offline entry menu item 3666-25 Clear TM offline entry confirmation dialog 3676-26 TEP navigator update pending icon 3806-27 Custom resource model view 3816-28 Service Console login dialog 3876-29 Remote Console welcome page 3886-30 ktm cycle 3896-31 kde1 status 3906-32 bss1 getenv variable_name 3916-33 ktm metrics 3916-34 Internal Components 3956-35 Monitoring Agent integration with IBM Tivoli Monitoring 61 3966-36 Product codes for IBM Tivoli Monitoring component software 406

xiv Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

7-1 OMEGAMON lab architecture 4107-2 Windows Backup or Restore initial window 4127-3 What to Back Up 4137-4 Specifying the drive and file to back up the system 4147-5 Backup final window confirmation 4157-6 Candle Management Workstation and situation administration 4177-7 Confirming the situations to be exported 4187-8 Database ODBC and JDBC configuration and communication 4217-9 License agreement window 4257-10 Installation window 4267-11 List of selected components to be installed 4277-12 Agent list for remote deployment 4287-13 Program Folder for the IBM Tivoli Monitoring 61 installation 4297-14 Installation summary details 4307-15 List of components that will be configured 4317-16 Monitoring server configuration window 4317-17 Host and communication protocol configuration window 4347-18 Monitoring server start confirmation window 4357-19 Application support to be added to TEMS 4357-20 Application addition support window 4367-21 Communication protocol configuration to a TEMS 4377-22 IBM Tivoli Monitoring 61 services window 4387-23 IBM Tivoli Monitoring 61 Components List 4467-24 Selected agent for remote deployment 4477-25 TEPS configuration option window 4487-26 Host name where TEPS will be installed 4497-27 TEPS database configuration 4507-28 TEPS configuration completion window 4507-29 TEPS user configuration 4517-30 Communication protocol window configuration 4527-31 Configuration for connection to the TEMS 4527-32 Configuring TEPS to connect to the warehouse proxy database 4537-33 Selecting the warehouse database type TEPS will connect to 4537-34 Configuring the warehouse proxy database settings for the TEPS 4547-35 TEPS connection to warehouse proxy database successful 4547-36 Select the TEP component to be installed 4557-37 Choosing the components to be configured 4567-38 Setting the communication protocol 4577-39 Selecting the TEMS host name and ports 4578-1 A custom workspace with separate pure and sampled event views 4748-2 The situation editor 4838-3 Naming the situation 4848-4 Our situation name appears in the situation editor list 486

Figures xv

8-5 Attribute comparison selection 4878-6 The formula editing window 4888-7 The Distribution tab dialog 4908-8 The expert advice tab 4908-9 Populate the expert advice tab like this 4918-10 Default location of expert advice files on Windows TEPS server 4928-11 Our custom expert advice for the ACME event 4928-12 The Action tab 4938-13 Action tab with universal message selected (the differences only) 4938-14 When take action is completed operator will be able to reference it 5038-15 Setting istanbul TMR to be a member of the managed system list 5048-16 The workflow editor screen when launched 5058-17 Starting our workflow 5068-18 The function created for the oserv situation 5068-19 The workflow so far 5078-20 Our workflow at this point 5078-21 Our workflow nearly complete 5078-22 Our workflow showing the connections thus far 5088-23 Our completed workflow policy 5088-24 Selecting the targets for this workflow policy 5098-25 Selecting the particular system for correlation of an existing situation 5138-26 The correlated oserv and gateway down on same system 5138-27 Building a situation to monitor IBM Tivoli Monitoring 61components 5148-28 Defining the query for which users are using the TEPS 5158-29 The ODBC connection settings for a data source we named TEC 5168-30 Configuring TCPIP information for istanbul 5168-31 Our fully configured data source 5178-32 Our IBM Tivoli Enterprise Console query SQL statement 5188-33 Open the Edit Navigator View 5198-34 Selecting to create a new navigator view 5198-35 The navigator view logical design areas 5208-36 Moving a TMR server to the assigned systems list 5218-37 Default workspace view for our TEC serverrsquos navigator 5228-38 Our workspace divided into planned sections 5238-39 Assigning the query to the plot chart 5248-40 Our partially completed workspace for TEC servers 5258-41 The stripped-down default workspace 5268-42 Our custom workspace view within the graphic pane 5278-43 Event view in our custom workspace 5278-44 Drilling down to the view 5288-45 Our ITM information panel that we created 5299-1 Universal Agent high-level architecture and data flow 5339-2 Attribute group DPLOG in Tivoli Enterprise Portal 541

xvi Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

9-3 Changing data providers startup parameters 5449-4 Click Yes to update KUMENV file 5459-5 Click Yes to configure the Universal Agent 5459-6 URL monitoring in Tivoli Enterprise Portal 5469-7 History Collection Configuration window 5499-8 Situation configuration window 5509-9 Create a new situation for HTTP data provider 5509-10 Create Situation window 5519-11 Attribute items selection window 5519-12 Situation parameters window 5529-13 NVLOG metafile source 5589-14 Creating a situation to monitor NetView start 5599-15 Type a name to identify the situation 5609-16 Select Source to be monitored by the situation 5619-17 An informational situation to NetView start 5629-18 Critical situation created to monitor NetView stop 5639-19 Correlation between situations 5649-20 OV_Stop situation triggered in the Tivoli Enterprise Portal 5659-21 Event correlation between Ov_Stop and OV_Start situations 5669-22 Importing ODBC metafile using Take Action command 5719-23 Selecting the Control Import action in the Take Action window 5729-24 Defining the metafile to import 5729-25 Selecting the Managed System to execute the action 5739-26 New attribute groups with rows with the same data 5749-27 Data in Tivoli Enterprise Portal after changes in the metafile 5769-28 Setting trace parameters 5779-29 DPLOG workspace 57810-1 IBM Tivoli Monitoring 61 and TEC Integration summary 58410-2 Installing OMEGAMON TEC Adapter (OTEA) 58610-3 Enter target TEC server host name and port number 58610-4 OMEGAMON TEC Adapter configuration files 58710-5 Configuring the OMEGAMON IBM Tivoli Enterprise Console Adapter 58910-6 Installation wizard initialization 59010-7 Installation welcome window 59110-8 Accept the license agreement 59210-9 Customizing configuration values 59310-10 Set the maximum size of the cache file 59410-11 Details of your TEMS 59510-12 Create a new rulebase or use an existing rulebase window 59610-13 Verify the correct location of existing rulebases 59610-14 The new rulebase directory must exist 59710-15 Summary information 59710-16 Rulebase definition 598

Figures xvii

10-17 Success notice 59810-18 Verify that the rulebase directory has been created 59910-19 Default location for the synchronization configuration files 59910-20 The synchronization log file is located in Ctmpitmsynchlogs 60010-21 Contents of CProgram FileTMETECOM_TEC 60910-22 Contents of $BINDIRTMETECOM_TECbin 61010-23 Running the query_statecmd command 61210-24 Stopping the Situation Update Forwarder using stopcmd 61210-25 Starting the Situation Update Forwarder using startSUFcmd 61310-26 Testing the connectivity between the SUF and TEMS using testcmd 61410-27 Contents of synch_tracelog appended to by testcmd 61410-28 Running wcrtitmtasksh 61610-29 TEC View icon in the TEP toolbar 61810-30 Enter Tivoli Enterprise Console server credentials 61810-31 Incorrect IBM Tivoli Enterprise Console server details entered 61910-32 Incorrect IBM Tivoli Enterprise Console server version discovered 61910-33 Tivoli Enterprise Console event filtering options 62010-34 Tivoli Enterprise Console event filtering options 62110-35 Tivoli Enterprise Console event filtering options 62110-36 TEP workspace with TEC View showing TEC events 62210-37 Situation that triggers when Processor time gt= 80 62310-38 Situation that triggers when Disk Space free lt 60 62310-39 A situation triggering a IBM Tivoli Enterprise Console event 62410-40 Acknowledging a situation 62510-41 Situation status change synchronizes the TEC event 62610-42 New TEC event arrives and is acknowledged 62610-43 Situation closed which closes IBM Tivoli Enterprise Console event 62711-1 IBM Tivoli Software Package Editor launch dialog 64411-2 IBM Tivoli Software Package Editor UMAIXSPD selection 64511-3 IBM Tivoli Software Package Editor UMAIXSPD view 64511-4 UXAIXSPD variable list 64611-5 Import SPD dialog 64711-6 Select Endpoint from Software Package import dialog 64811-7 IBM Tivoli Software Distribution Source Host information 64911-8 UMAIX610 Software Package install dialog 65011-9 Set Default Variables dialog for UNIX OS 65111-10 UNIX OS Agent TEP Navigator update pending 65611-11 UXAIX Tivoli Enterprise Portal File Information 65711-12 UMAIXSPD variable list 65811-13 Set Default Variables dialog for Universal Agent 65911-14 Navigator updates pending icon 66211-15 Universal Agent TEP View 66211-16 UXAIX Software Package Remove error message 663

xviii Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

11-17 UMAIX software package remove 66412-1 HotStandby configuration 68212-2 Service management console on berlin - httpberlin1920 69012-3 Typing in the console input field produces a help page 69012-4 An example of the SOAP Web interface using the CT_GET method 69313-1 A sample auditor workspace 70413-2 Activating workspace administration mode 70713-3 Our Framework administrator view 71313-4 Madrid with a link assigned to it 71313-5 Creating a LinuxUNIX Admin workspace 71413-6 Assigning only the UNIX workspace to this user 71513-7 The Windows admin workspace 71613-8 A view of our less eventful UNIX environment 71713-9 The EIB Change Log 71913-10 Managed Situations Editor 71913-11 Situation Event Console 72013-12 The Managed System Status workspace 72013-13 UNIX MTEMS log file facility 72214-1 Trace parameter menu for the TEMS 73114-2 Logon failure message 74014-3 Manage Tivoli Monitoring Services menu 74114-4 TEP Desktop client incorrect Windows Agent attribute group labels 74714-5 TEPS showing partial IBM Tivoli Monitoring 5x Endpoint Agent 74914-6 TEPS showing IBM Tivoli Monitoring 5x Endpoint Agents 75014-7 Resource Model overview 751

Figures xix

xx Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

Tables

2-1 Database support matrix 222-2 Default port usage for IBM Tivoli Monitoring 382-3 Extensive metrics 503-1 Lab hardware and software configuration 583-2 Installation steps 613-3 Scenario 1 lab TEMS description 643-4 Scenario 2 lab TEMS description 653-5 Communications protocol descriptions 773-6 Steps for installing a Remote TEMS 853-7 Commands owned by QSYS with PUBLIC CHANGE 1223-8 TEC event synchronization installation and configuration steps 1483-9 SOAP configuration steps 1493-10 Tivoli Enterprise Console event synchronization configuration fields 1553-11 TEC event synchronization caches file config fields description 1573-12 How to install IBM Tivoli Monitoring 61 components in scenario 2 1764-1 Default attribute group examples 1974-2 Short-term binary table names 1984-3 Linux CPU tables example 2054-4 Default pruning values for detail and summarized tables 2154-5 Attribute groups that can have a large number of instances 2235-1 HubServer and RemoteServer element attributes to review 2635-2 SOAPConnectionInfo element attributes to review 2645-3 PortalServerInfo element attributes to review 2645-4 Response level-to-situation severity mapping table 2905-5 Precedence level-to-situation severity mapping table 2905-6 ITM 61 severities mapped to forwarded TEC Event severities 2956-1 Supported Operating Systems 3266-2 Installation and configuration procedures 3296-3 File names for operating systems 3446-4 Predefined Health workspaces by Navigator item 3537-1 Hardware configurations 4087-2 Our lab environment for OMEGAMON migration 4087-3 OMEGAMON to IBM Tivoli Monitoring 61 terminology 4117-4 Unsupported OMEGAMON functions 4237-5 Communications protocol description 4327-6 KHDENV_MIG file variables for warehouse migration 4617-7 Source tables having missing columns 4669-1 IBM Tivoli Universal Agent data providers 534

copy Copyright IBM Corp 2005 All rights reserved xxi

9-2 Data source and preferred data providers 5359-3 Typical ports used by the IBM Tivoli Universal Agent 5369-4 Metafile control statement 5389-5 URL attributes 5479-6 URL objects 5489-7 File name pattern specification 5549-8 Use of capital letters in file name pattern 5559-9 Generate command parameters 5679-10 Environment variable for tracing 58010-1 Supported state transitions 60610-2 Event Updates TEMS rarr IBM Tivoli Enterprise Console 62810-3 Event updates Tivoli Enterprise Console rarr TEMS 62910-4 Event updates TEMS Recycle rarr Tivoli Enterprise Console 63010-5 Event Updates TEMS Hot Standby rarr Tivoli Enterprise Console 63111-1 Windows Platform Agents 63511-2 UNIX Platform Agents 63511-3 Linux and zLinux platform agents 63611-4 Windows Application Agents 63611-5 AIXSolaris Application Agents 63611-6 HP-UX Application Agents 63711-7 Linux and zLinux Application Agents 63711-8 Composite Application Manager software package names 63811-9 Variables can be specified to configure Agent connection to TEMS 64212-1 IBM Tivoli Monitoring complete product code listing 69412-2 IBM Tivoli Monitoring UNIX architecture abbreviations 69513-1 What types of users should have access to which privileges 70513-2 Type of information being passed 70814-1 Log names and locations 72714-2 Trace environment variables 728

xxii Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

Examples

2-1 IBM Tivoli Monitoring algorithm to calculate listening port 392-2 Example for KDC_FAMILIES=IPPIPE COUNT 393-1 Output of installsh 953-2 Output of installsh 963-3 Output of installsh 973-4 Post TEMA installation procedure 993-5 Post TEMA installation procedure 993-6 Output cinfo command 1013-7 Post TEMA installation procedure 1013-8 Deploying the agent on the targeted server 1253-9 Deploying an application agent 1253-10 Selecting install options 1283-11 List of products 1293-12 Installation complete message 1293-13 TEP desktop configuration 1303-14 itmcmd config -S -t HUB_MADRID output 1643-15 Entering communication protocol and the port 1653-16 Select one of the following prompt 1693-17 Software Licensing Agreement 1693-18 Preparing to install the Global Security Kit message 1703-19 List of available OSs for IBM Tivoli Monitoring 61 installation 1713-20 Option list 1713-21 itmcmd config output 1723-22 Entering a secondary protocol 1733-23 KDC_PARTITION question 1743-24 Uninstalling the environment on UNIX 1804-1 docknt ODI file example 2085-1 Directories created and used during the upgrade process 2505-2 witmscantmr -c output 2545-3 excerpt of the ldquoRemoteServerrdquo entries 2575-4 Sample baseline XML output 2575-5 New baseline XML file 2605-6 New baseline XML with Hub TEMS and SOAP attribute updates 2655-7 Sample output from witmscantmr -v -f ltfilenamegt 2665-8 Updated XML results from witmscantmr -v -f ltXMLgt 2665-9 Example comment attribute for RemoteServer element 2675-10 EventServerList element entries 2685-11 eventServertTarget attributes 268

copy Copyright IBM Corp 2005 All rights reserved xxiii

5-12 Final baseline XML file example after scans and edits 2695-13 comment attribute for OSAgent element 2695-14 Sample Java entry in UNIX process list output 2715-15 Sample endpoint assessment command output 2765-16 Sample XML output from endpoint assessment (sunfire endpoint) 2765-17 Sample output 2805-18 Using cinfo or ps -ef to confirm UNIX Linux Agent status 2815-19 Updated endpoint XML after reassessment 2835-20 New baseline_lttimestampgtxml output showing updated Agent status2835-21 Sample witmassess profile output 2985-22 Sample ldquowlsmon pf_EMEA_Italiardquo output showing monitor ID 2995-23 XML output 3015-24 Sample custom numeric script assessment output 3015-25 Custom numeric script assessment output showing TargetScript 3025-26 Asynchronous monitor profile assessment output example 3025-27 Profile assessment showing custom monitor from custom collection 3035-28 Profile upgrade XML output 3055-29 Sample dm37xmdl 3065-30 Sample profile manager assessment output 3085-31 Sample profile manager upgrade output 3095-32 Reassessment of profile manager showing COMPLETE status 3106-1 Monitoring Agent for IBM Tivoli Monitoring 5x Endpoint Distribution 3406-2 Manual distribution of Monitoring Agent 3466-3 ITM61AGT uninstallation 3506-4 Added metadata and attrlib files listing 3736-5 Custom resource model integration 3766-6 Extract of a UNIX_Linux metadata file 3836-7 Checking seeding information 3856-8 Paste this text into the STDIN 3866-9 Sample KTMENV file for Windows OS 3926-10 SSL implementation for Monitoring Agent 4027-1 Upgrading remote CMS to remote TEMS on UNIX server 4387-2 Configuring a UNIX remote TEMS (REMOTE_ELPASO) 4447-3 KHDENV_MIG file configuration example 4637-4 A summary migratewarhousebat output execution 4647-5 KHDRAS1_Mig_Detaillog error sample 4667-6 Configuring the KHDENV_MIG to point to a new database 4678-1 Variable expression example 4918-2 SQL statement from a TEP View 4988-3 Exporting a situation to an XML file 4998-4 ACME_UNIX_oservavail_CRITICAL situation 5008-5 The ACME_UNIX_GWAvail_CRITICAL situation 5109-1 A metafile example 538

xxiv Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

9-2 URLs monitoring definition file 5459-3 Metafile example 5569-4 kumpcon validate command 5579-5 Validation output report file 5579-6 Importing a metafile using the command line 5589-7 Generate command syntax 5679-8 Metafile generation for TEPS2 database 5689-9 Final version of the tesp2mdl metafile 5689-10 TEPS2mdl metafile validation 5699-11 Output report for TEPS2mdl metafile 5709-12 NAME parameter with the correct statement 5749-13 Kumpcon refresh output 5759-14 RAS1 log 57910-1 om_tecconfig file 58710-2 Example filtering 58810-3 sitname example 58910-4 Example IBM Tivoli Monitoring 61 event definition ITM_NT_System 60210-5 Example IBM Tivoli Monitoring 61 event definition ITM_NT_Memory 60310-6 Contents of situpdateconf 60910-7 Contents of situserconf 60910-8 Usage syntax of sitconfigsh 61010-9 Usage syntax of sitconvsvrusersh 61110-10 Error message in starting the SUF shown in synch_msglog 61310-11 Usage of addrbfilepl 61410-12 Usage syntax of wrules_checkcmd 61510-13 Sample output when running wrules_checkcmd 61611-1 Software Package install progress for UNIX OS 65111-2 Software package install progress for Universal Agent 65911-3 Software Package Remove progress for Universal Agent 66412-1 Trace entries to the TEMS log 67712-2 Trace entries to the TEMS log 67712-3 Agent heartbeat data 67713-1 Template accounts 70214-1 Header from TEMS log file 73214-2 Example trace output 73214-3 Example trace output 73314-4 Example trace output 73314-5 Checking DB2 installation and instance existence 73614-6 optIBMITMlogsdb2preplog 73714-7 Solution reconfigure TEPS 73714-8 Check to make sure that the prerequisites are installed 73814-9 TEC event synchronization logs 73914-10 kincinfo -r output 741

Examples xxv

14-11 cinfo -r output 74114-12 TEPS log with DB2 down 74214-13 Two examples from TEPS log on user 74214-14 Test om_tecconfig 74414-15 Sample events from the local test file 74414-16 Situation seen in kuiras1log 74514-17 CMSseedlog 74714-18 TEP desktop client log - kcjras1log 74814-19 Updated cnpbat classpath statement 74814-20 Install log exiting with a good installation 74914-21 Checking the running ITM 5x engine and agents 750A-1 The Windows OS Agent SPD (KNTWICMASPD) 754A-2 The Universal Agent SPD (UMAIXSPD) 781A-3 The AIX OS Agent SPD (UXAIXSPD) 790

xxvi Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

Notices

This information was developed for products and services offered in the USA

IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the users responsibility to evaluate and verify the operation of any non-IBM product program or service

IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504-1785 USA

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you

This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements andor changes in the product(s) andor the program(s) described in this publication at any time without notice

Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you

Information concerning non-IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non-IBM products Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products

This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental

COPYRIGHT LICENSE This information contains sample application programs in source language which illustrates programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to IBMs application programming interfaces

copy Copyright IBM Corp 2005 All rights reserved xxvii

TrademarksThe following terms are trademarks of the International Business Machines Corporation in the United States other countries or both

AIXregAS400regCandleregCandle Management ServerregCandle Management

WorkstationregCandleNetregCandleNet PortalregCICSregDB2regDominoregHACMPtrade

i5OSregIBMregInformixregiSeriestradeLotusregMQSeriesregNetViewregOMEGAMONregOMEGAMON Monitoring AgentregOS400regPassport AdvantageregRACFreg

RedbookstradeRedbooks (logo) tradeTivoli EnterprisetradeTivoli Enterprise ConsoleregTivoli Management

EnvironmentregTivoliregTMEregWebSphereregzOSregzSeriesreg

The following terms are trademarks of other companies

iPlanet Java JavaHelp JDBC Solaris Sun Sun Java SunOS and all Java-based trademarks are trademarks of Sun Microsystems Inc in the United States other countries or both

BizTalk Microsoft SharePoint Windows server Windows and the Windows logo are trademarks of Microsoft Corporation in the United States other countries or both

Intel Xeon Intel logo Intel Inside logo and Intel Centrino logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States other countries or both

UNIX is a registered trademark of The Open Group in the United States and other countries

Linux is a trademark of Linus Torvalds in the United States other countries or both

Other company product or service names may be trademarks or service marks of others

xxviii Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

Preface

The IBMreg Tivolireg Monitoring Version 61 solution is the next generation of the IBM Tivoli family of products that help monitor and manage critical hardware and software in distributed environments IBM Tivoli Monitoring 61 has emerged from the best of the IBM Tivoli Monitoring V5 and OMEGAMONreg technologies Integration of these products creates a unique and comprehensive solution to monitor and manage both zOSreg and distributed environments

IBM Tivoli Monitoring 61 is easily customizable and provides real-time and historical data that enables you to quickly diagnose and solve issues with the new GUI via the IBM Tivoli Enterprisetrade Portal component This common flexible and easy-to-use browser interface helps users to quickly isolate and resolve potential performance problems

This IBM Redbook covers planning architecture tuning implementation and troubleshooting of IBM Tivoli Monitoring 61 In addition we offer scenarios for migration from Distributed Monitoring 37 and IBM Tivoli Monitoring 5X coexistence with IBM Tivoli Monitoring 61

This book is targeted for IT specialists who will be working on new IBM Tivoli Monitoring 61 installations or implementing migration from Distributed Monitoring V37 or IBM Tivoli Monitoring 5X coexistence

The team that wrote this redbookThis redbook was produced by a team of specialists from around the world working at the International Technical Support Organization Austin Center

copy Copyright IBM Corp 2005 All rights reserved xxix

Figure 1 Part of the residency team from left Charles Fabrizio Vasfi Brett Mamadou John Jerry

Vasfi Gucer is an IBM Certified Consultant IT Specialist at the ITSO Austin Center He was with IBM Turkey for 10 years and has worked at the ITSO since January 1999 He has more than 13 years of experience in teaching and implementing systems management networking hardware and distributed platform software He has worked on various Tivoli customer projects as a Systems Architect and Consultant Vasfi is also a Certified Tivoli Consultant

Charles Beganskas is an IBM IT Specialist working in IBM Global Services Division Poughkeepsie NY for seven years His skills include IBM Tivoli Monitoring V512 Distributed Monitoring V37 and Tivoli Framework V411 with expertise in mySAP monitoring and actively developing best practices for monitoring mySAP systems He holds a RedHat Certified Engineer certification and has extensive experience in UNIXregLinuxreg administration and system management He has supported IBM Tivoli Monitoring for the IBM Global Account for three years

Fabrizio Salustri is a Software Support Specialist working for Italy IMT in Tivoli Customer Support within IBM Global Services He worked for IBM since 1996 and has extensive experience with Tivoli products Throughout his career Fabrizio has been involved in several projects implementing Tivoli solutions for important clients of IBM Italy Before joining the Tivoli Support team he worked as a Certified AIXreg System Administrator in AIX Technical Support In March 2005 he got an IBM Tivoli Monitoring 511 Deployment Professional Certification

xxx Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

Jerry Saulman a member of the IBM Tivoli Software Global Response Team has 10 years of experience with Tivoli products including as a customer doing a global (64 countries) deployment of enterprise products For the past seven years he has presented at Tivoli technical conferences user group meetings SHARE conferences and other technical events He is the author of numerous Tivoli Field Guides about business and technical issues He helped to design and support the IBM Tivoli implementation at the 2000 Olympics

Mamadou Toure is an IT Specialist IBM Tivoli Certified Consultant working as senior consultant for Groupe CGI Inc in Montreal He holds a Masters degree in Computer Science from the University of Paraiba He has more than 10 years of experience in the IT sector and has been involved in successful design and implementation of enterprise system management tools such as NetViewreg HP - Openview E-Health and Tivoli suite at various customer environments Mamadou has extensive experience in designing implementing and supporting such Tivoli products as Framework 4x DM3x ITM 51x Tivoli Enterprise Console 3x TCM 4x and NetView

John Willis is a Tivoli Enterprise Certified Instructor Consultant and Lead Architect for Gulf Breeze Software (gulfsoftcom) He has more than 20 years in IT with five years of experience working with Tivoli John is a frequent speaker at SHAREorg on DM Tivoli Enterprise Console and the Workbench His current area of expertise includes working with CIM and WMI

Brett Yamazi is a Senior Software Engineer with IBMTivoli Software He has worked with IBM for eight years assisting customers and IBM engineers in support centers worldwide with software in the Availability and Business Service Management areas with focus on Distributed Monitoring IBM Tivoli Monitoring Tivoli Decision Support and Tivoli Data Warehouse He graduated with degrees in Physics and Philosophy from the University of Texas at Austin and received an MBA from St Edwardrsquos University

Andreacute Luiacutes Scandolara is an IT Specialist working for IGS Strategic OutsourcingSDC Brazil on the Tivoli Support Team providing deployment and support in Tivoli systems for outsourcing customers in Brazil He got his degree as Bachelor (BSc) in Systems Analysis (2001) from Pontificial Catholic University of Campinas Brazil and post-graduate in Network Computers (2003) from State University of Campinas Brazil

Ghufran Shah is a Tivoli Certified Enterprise Consultant and Instructor with os-securitycom in the United Kingdom He has eight years of experience in Systems Development and Enterprise Systems Management He holds a degree in Computer Science from the University of Bradford His areas of expertise include Tivoli Systems Management Architecture Implementation and Tivoli Training together with Business Process Improvement and Return on Investment modeling He has written extensively about event Management Monitoring and

Preface xxxi

Business Systems Management integration and has taught Tivoli courses worldwide

Scott Wallace is a Senior Software Engineer working in IBM Tivoli Customer Support at Research Triangle Park North Carolina He joined IBM in 1995 and has been with IBM Tivoli since 1998 He has more than 13 years of experience in systems management and distributed platform software Scott is an IBM Tivoli Certified Professional and is certified in ITIL

Dirk Wouters is a member of the EMEA Global Response Team for IBM Tivoli Monitoring He worked with Candlereg and OMEGAMON for more than 15 years Dirk has expertise on the internal architecture of the OMEGAMON (both on zOS and distributed) and most of the monitoring agents He is based in Belgium

Thanks to the following people for their contributions to this project

Budi Darmawan Betsy ThaggardInternational Technical Support Organization Austin Center

Jon Austin Daniel Biskar Rod Bowser Jim Carey Catherine Cook John Cook Adrian Edwards Jennifer Egan Clyde Foster Bowman Hall Greg Hamm Maureen Hannah Daniel Hernandez Axel Hoppe Thad Jennings Brent Kellis Mike Mallo Francisco Moraes Ed Moreno Stefan Muller Heath Newburn Jan Love Kam Lee Liz Poggemeyer Joe Saunders Urs Schwarzenbach Glenn Spiegelman Ben Stern Carl Swanson Tod Thorpe Divyesh Vaidya Lorraine Vassberg Troy Volin Brooks York Stephan WoehlIBM USA

Ingo Averdunk IBM Germany

Francesco Lupini Alessandra Masci IBM Italy

Dennis A PerpetuaIBM USA

Jason Shamroski Frank Tate Gulf Breeze Software (gulfsoftcom)

xxxii Getting Started with IBM Tivoli Monitoring 61 on Distributed Environments

Become a published authorJoin us for a two- to six-week residency program Help write an IBM Redbook dealing with specific products or solutions while getting hands-on experience with leading-edge technologies Yoursquoll team with IBM technical professionals Business Partners andor customers

Your efforts will help increase product acceptance and customer satisfaction As a bonus youll develop a network of contacts in IBM development labs and increase your productivity and marketability

Find out more about the residency program browse the residency index and apply online at

ibmcomredbooksresidencieshtml

Comments welcomeYour comments are important to us

We want our Redbookstrade to be as helpful as possible Send us your comments about this or other Redbooks in one of the following ways

Use the online Contact us review redbook form found at

ibmcomredbooks

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Mail your comments to

IBM Corporation International Technical Support OrganizationDept JN9B Building 90511501 Burnet RoadAustin Texas 78758-3493

Preface xxxiii