getting started with trial for sap hybris marketing and ... · pdf filegetting started guide...

Getting Started Guide

Document Version: 1.0 – 2017-04-21

CUSTOMER

Getting Started with Trial for SAP Hybris Marketing and SAP CRM (V4.703)

Table of Contents

1 Solution Information................................................................................................................ 3

Installed Products ............................................................................................................................. 3

Overview ............................................................................................................................................ 3

2 Accessing the Solution ............................................................................................................4

Overview ............................................................................................................................................ 4

Application Users for web browser access .................................................................................... 4

ABAP Application Server Details ..................................................................................................... 4

Database Server Details................................................................................................................... 6

HDB Studio and HDB Client ............................................................................................................. 6

Mapping hostnames to IP addresses.............................................................................................. 7

OS Users and Groups ....................................................................................................................... 9

3 Licenses ................................................................................................................................... 11

4 Security Aspects .................................................................................................................... 12

5 Solution Provisioning in SAP Cloud Appliance Library ....................................................... 13

6 Appendix ................................................................................................................................. 14

3

1 Solution Information

Installed Products

You get access to a system landscape that has been built using the following installation media:

SAP Netweaver 7.5 Installation Export DVD

SAP High-Performance Analytic Appliance 1.0

SAP Hybris Marketing 1.2

UICUAN 120: Add-On Installation

CRM 7.0 EHP4 Installation Export DVD

SAP HANA ANALYTICS FOR CRM 1.0

UICRM001 100: Add-On Installation

SAP ERP 6.0 EHP7 SR1 Installation Export I 1/2 ,SAP ERP 6.0 EHP7 SR1 Installation Export I 2/2

SAP MaxDB 7.9 - SP8 Build 12

Overview

The pre-assembled trial system of SAP Hybris Marketing and SAP CRM is delivered through a software appliance

format, which is specifically optimized for Cloud deployment. The appliance provides

o a pre-installed system landscape and required software components for SAP CRM, SAP Hybris

Marketing and SAP ERP

o the database (SAP HANA),

o connectivity and system configuration for selected scope of SAP CRM, SAP Hybris Marketing and

SAP Fiori

o ready to run processes and analytics based on rich trial data

This guide provides the information you need to execute the last steps for the set-up of the cloud environment for

the Trial for SAP Hybris Marketing and SAP CRM (V4.703).

This document is intended for system administrators and basis consultants, responsible for system setup and

preparation including troubleshooting, and who already have a sound knowledge of SAP Best Practices, including

tools and documentation.

Refer to SAP Note 2307489 for latest information around this pre-assembled solution.

The trial system is based on trial software licenses valid for 30 days. You can unlock the trial solution following the

instruction given by the link: Unlocking Solutions.

For an overview refer to the Customer Presentation available on the SAP Best Practice Explorer:

https://rapid.sap.com/bp/RDS_CRM_BUNDLE

https://launchpad.support.sap.com/#/notes/2429699

https://calstatic.hana.ondemand.com/res/~1457361176000~/docEN/96d12c4fb8ff4fd4a61e5dcc55cd16c4.html

https://rapid.sap.com/bp/RDS_CRM_BUNDLE

4

2 Accessing the Solution

Overview

The solution functionality can either be accessed via both web UI (CRM and Hybris Marketing) and SAPGUI (ERP,

CRM and Hybris Marketing.)

The Backend system can be accessed to check the configuration.

Application Users for web browser access

The following users have been created during solution activation:

Username Password Purpose Last Name First Name

POWER_USER welcome Power User Power User

SALES_MAN welcome Sales Manager Stone Jennifer

SALES_EMPL welcome Sales Employee Curtis Michael

SALES_DIR welcome Sales Director Seller Peter

MKT_MAN welcome Marketing Manager Richard Melanie

MKT_EMPL welcome Marketing Employee Lion Richard

CEI_STD welcome SAP Hybris Marketing User Adams Michelle

ABAP Application Server Details

Connect to SAP CRM using the information in the table below.

Parameter Id Parameter Value Note

Application Server <IP Address> The IP address of the SAP CRM instance

from SAP Cloud Appliance Library

Instance Number 00 ABAP instance number used by the

appliance.

System-ID CRM ABAP system id used by the appliance.

User Name Client 000: SAP*, <Master Password> Default users

5


Client 000: DDIC, <Master Password>

Client 001: SAP*, <Master Password>


Client 167 : BPinst, Welcome1

Activation / evaluation user for the different

country clients

Password <Master Password>

It is recommended that you change

the password for all three users directly

after creation of the instance!

The password of SAP and DDIC users are

the same.

Connect to SAP Hybris Marketing using the information in the table below.





appliance.

System-ID CEI ABAP system id used by the appliance.

User Name Client 000: SAP*, <Master Password>




Client 100: BPinst, Welcome1

Default users


country clients






the same.

Connect to SAP Hybris Marketing using the information in the table below.





appliance.

System-ID ERP ABAP system id used by the appliance.

User Name Client 000: SAP*, <Master Password> Default users

6








country clients






the same.

For more information, how to connect to the Frontend Server, see Connecting to a Solution Instance.

Database Server Details

Connect to SAP <SID> using the information in the table below.

For more information, how to connect to the Frontend Server, see Connecting to a Solution Instance.

Name Value Description

SID CEI System ID of the SAP system

Instance Number 00 Instance number of the central instance of the SAP System

DB SID <dbSID> System ID of the database of the SAP system

DB Type HDB Type of the database

Username SYSTEM

SAP<dbSID>

DBACOCKPIT

These are the standard users which you can use to access the database

server.

Password <Master

Password>

The initial master password of the system you provided in the SAP

Cloud Appliance Library when creating the instance.

HDB Studio and HDB Client

The software package containing the SAP Hana Studio contains the SAP HANA Administration and Modeling tool.

The software package containing the SAP HANA Client contains SDK's for JDBC, ODBC, ODBO and Python DB

API, so you can build client applications.

https://calstatic.hana.ondemand.com/res/docEN/7120b91b1d2a41fea9ffaff83023f349.html

https://calstatic.hana.ondemand.com/res/docEN/7120b91b1d2a41fea9ffaff83023f349.html

7

You can download the SAP HANA Studio and Client for all available operating systems from the SAP Service

Marketplace by using the following procedure:

1. On your browser enter the following URL for the SAP Service Marketplace:

http://service.sap.com/support Choose Software Downloads Search for Software Downloads (link in the

navigation pane on left hand side)

2. In the Search Term field, enter the following string

a. for the SAP HANA Studio: IMC_STUDIO100

b. for the SAP HANA Client: IMDB_CLIENT100

3. Choose Search.

4. From the list of archives, download the archive according to your OS and the latest revision ( e.g.

IMC_STUDIO100_nn – nn is the revision number).

5. Unpack the files with SAPCAR and run the hdbsetup.exe installers.

Mapping hostnames to IP addresses

Your Amazon VPC setup needs to have a DHCP Option Set which defines a domain-name <Domain Name>. If this

is not the case then create the DHCP Option set and terminate your CAL instance and create a new one. This is

necessary as <Domain Name> is used in the CAL instance creation process.

When creating a CAL instance the solution is deployed to a server with the predefined names

CRM vhcalcrmci and vhcalhdbdb

CEI vhcalceici and vhcalhdbdb

ERP vhcalerpci and vhcalerpdb

You are also provided <IP Addresses> with which you can access the servers. You can find the <IP Address> of

the respective servers by clicking on the name of your instance in the SAP Cloud Appliance Library. ABAP

application server SAP CRM reaches the HANA server HDB with the help of an entry for vhcalhdbdb in its local

/etc/hosts file.

You still need to publish a mapping between the server names and the IP address in your network. You could do

this within your Domain Name Service (DNS) setup or adjust the hosts file on the client.

The following steps describe how to adjust the hosts file on the client:

1. Open the “hosts” file of your operating system as administrator:

For Linux operating system: /etc/hosts

For Windows operating system: Open the start menu, type

notepad c:\windows\system32\drivers\etc\hosts

and hit Ctrl Shift Enter.

Or to ensure admin rights are use run command prompt as administrator (right mouse click on

Command prompt)

8

Confirm popup with Yes

Type cd drivers and press enter

Type cd etc and press enter

Type notepad hosts and press enter

9

2. Enter the following lines in the hosts file and save it:

# CRM and HDB

<IP Address CRM/HDB server> vhcalcrmci vhcalcrmci.<Domain Name>

<IP Address CRM/HDB server> vhcalhdbdb vhcalhdbdb.<Domain Name>

# CEI

<IP Address CEI/HDB server> vhcalceici vhcalceici.<Domain Name>

The predefined domain name is dummy.nodomain. If you do not want to change the default settings, you

can map the hosts name to IP addresses as the following:

Working with the dummy.nodomain will require changes in your internet browser. You need to set the

Proxy Server as the following:

Address: proxy

Port: 8080

In addition, you need to add the following to the Exceptions field: ;*.dummy.nodomain

See screenshots as an example:

OS Users and Groups

Name Description

<sid>adm SAP system administrator

syb<sid> SAP database administrator

10

Name Description

sapsys Group containing all <SID>adm users (should be a group in a central user storage like LDAP,

NIS, or Active Directory)

For information how to access a solution on OS level, go to this FAQ wiki page and check this question: How to

connect to a running instance via the secure shell protocol (SSH)?

https://wiki.scn.sap.com/wiki/x/yCW7Gg

11

3 Licenses

3.1 Running Solution as a Trial for a Free Period

This solution can be used with a Free Trial License Agreement for the configured free period. You will be asked to

agree to the Free Trial License Agreement during the instantiation steps.

Once you create the solution instance, the SAP system will generate a temporary license key that is sufficient for

exploration purpose. After the expiration of the pre-installed temporary license a valid license is required to keep

using the solution instance.

Note that you are not allowed to install license keys under the Free Trial License Agreement. You can continue the

solution with the Product License Agreement any time prior to the end of the free period by unlocking it.

3.2 Running Solution with a Product License Key

To use the instance created from this solution under your own SAP Product License Agreements, you have to

unlock the solution in SAP Cloud Appliance Library. As a prerequisite you must own the required SAP Product

licenses and need to purchase the SAP Cloud Appliance Library subscription package. For more information, see

Unlocking Solutions.

3.3 License Key Installation

After unlocking the solution, you need to apply a valid license key to it. For this solution you have to request and

install the following license keys:

SID Product Version DB OS Comment

HDB SAP HANA,

platform edition

1.0 n/a Linux Recommended quantity is

256 GB Main Memory

CRM SAP Customer

Relationship

Management

7.0 SAP HANA Linux

CEI SAP NetWeaver 7.5 SAP HANA Linux

ERP SAP ERP 6.0 MaxDB Linux

For more information about how to request and install product license keys, see this blog.

https://calstatic.hana.ondemand.com/res/docEN/96d12c4fb8ff4fd4a61e5dcc55cd16c4.html

http://scn.sap.com/docs/DOC-70024

12

4 Security Aspects

Be aware that creating your instances in the public zone of your cloud computing platform is convenient but less

secure. Ensure that only port 22 (SSH) is opened when working with Linux-based solutions and port 3389 (RDP)

when working with Windows based solutions. In addition, we also recommend that you limit the access to your

instances by defining a specific IP range in the Access Points settings, using CIDR notation. The more complex but

secure alternative is to set up a virtual private cloud (VPC) with VPN access, which is described in this tutorial on

SCN.

The list below describes the ports opened for the security group formed by the server components of your

solution instance:

To access back-end servers on the operating system (OS) level, use the following information:

Protocol Port Description

SSH 22 Used for SSH connection to Linux-based servers

RDP 3389 Used for RDP connection to Windows based servers

You must change the initial user passwords provided by SAP when you log onto the system for the first time.

Note that when using HANA based appliances, HANA systems are not installed individually but cloned from a

template system. As a consequence of this cloning process, the existing root keys are cloned. For more

information, see this SAP Note 2134846 - HANA encryption key handling during system cloning.

For more information about security vulnerabilities, see this community page.

http://en.wikipedia.org/wiki/Classless_Inter-Domain_Routing



http://service.sap.com/sap/support/notes/2134846

https://wiki.scn.sap.com/wiki/x/tISyGw

13

5 Solution Provisioning in SAP Cloud Appliance Library

If you have a user in SAP Cloud Appliance Library, you need to meet the following prerequisites before starting to

use the SAP Cloud Appliance library:

- Cloud Provider Configurations

You have a valid account in one of the cloud providers supported by SAP Cloud Appliance Library. If you already

have an active cloud provider account, you can proceed directly with the next section. Otherwise, navigate to the

cloud provider home page and sign up.

For more information about the supported cloud providers, see the FAQ page.

- Navigate to SAP Cloud Appliance Library

Open the SAP Cloud Appliance Library in your Web browser using the following link: https://cal.sap.com

For more information about how to use solutions in SAP Cloud Appliance Library, see the official documentation

of SAP Cloud Appliance Library (choose Support Documentation link and choose (expand all) button to see

all documents in the structure). You can also use the context help in SAP Cloud Appliance Library by choosing the

Help panel from the right side.


https://cal.sap.com/

14

6 Appendix

Installed Software Components SAP Hybris Marketing

Name Release Support Package Stack

AIF 702 0005

AIFX 702 0001

DMIS 2011_1_731 0011

IW_FNDGC 100 0005

IW_PGW 100 0009

MDG_FND 749 0000

SAP_ABA 750 0005

SAP_BASIS 750 0005

SAP_BS_FND 748 0001

SAP_BW 750 0005

SAP_CUAN 120 0004

SAP_GWFND 750 0005

SAP_UI 751 0000

ST-PI 740 0003

UIBAS001 100 0004

UICUAN 120 0004

UIX01CA1 200 0003

WEBCUIF 748 0001

Installed Software Components SAP CRM


BBPCRM 714 0003

BP-CANW 750V1 0000

BP-CRM 714V1 0000

BP-SOLBLD 70VA 0000

CRMGWS 700 0010

CRM_PLUS 714 0003

DMIS 2011_1_731 0011

LCAPPS 2005_700 0000000011

MDG_FND 749 0004

SAP_ABA 750 0004

15


SAP_AP 750 0001

SAP_BASIS 750 0004

SAP_BS_FND 748 0003

SAP_BW 750 0004

SAP_GWFND 750 0005

SAP_UI 751 0000

ST-PI 740 0004

UICRM001 100 0000000000

WEBCUIF 748 0003

WFMCORE 200 0000000023

Installed Software Components SAP ERP


BP-CANW 740V5 0

BP-ERP 617V3 0

BP-SOLBLD 70V9 0

DMIS 2011_1_731 11

EA-APPL 617 4

EA-DFPS 617 4

EA-FIN 617 4

EA-FINSERV 617 4

EA-GLTRADE 617 4

EA-HR 607 23

EA-HRCAR 607 23

EA-HRCAT 607 23

EA-HRCAU 607 23

EA-HRCBE 607 23

EA-HRCBR 607 23

EA-HRCCA 607 23

EA-HRCCH 607 23

EA-HRCCL 607 23

EA-HRCCN 607 23

EA-HRCDE 607 23

EA-HRCDK 607 23

EA-HRCES 607 23

EA-HRCFI 607 23

EA-HRCFR 607 23

16


EA-HRCGB 607 23

EA-HRCHK 607 23

EA-HRCID 607 23

EA-HRCIE 607 23

EA-HRCIN 607 23

EA-HRCIT 607 23

EA-HRCJP 607 23

EA-HRCKR 607 23

EA-HRCKW 607 23

EA-HRCKZ 607 23

EA-HRCMX 607 23

EA-HRCMY 607 23

EA-HRCNL 607 23

EA-HRCNO 607 23

EA-HRCNZ 607 23

EA-HRCPH 607 23

EA-HRCPT 607 23

EA-HRCQA 607 23

EA-HRCRU 607 23

EA-HRCSE 607 23

EA-HRCSG 607 23

EA-HRCTH 607 23

EA-HRCTW 607 23

EA-HRCUN 607 23

EA-HRCUS 607 23

EA-HRCVE 607 23

EA-HRCZA 607 23

EA-HRGXX 607 23

EA-HRRXX 607 23

EA-IPPE 617 3

EA-PS 617 4

EA-RETAIL 617 4

ECC-DIMP 617 4

ERECRUIT 617 4

FI-CA 617 4

FI-CAX 617 4

FINBASIS 747 4

FSCM_CCD 617 4

INSURANCE 617 4

17


IS-CWM 617 4

IS-H 617 4

IS-M 617 4

IS-OIL 617 4

IS-PRA 617 4

IS-PS-CA 617 4

IS-UT 617 4

LSOFE 617 3

MDG_APPL 617 4

MDG_FND 747 4

PI_BASIS 740 6

SAP_ABA 740 6

SAP_AP 700 31

SAP_APPL 617 4

SAP_BASIS 740 6

SAP_BS_FND 747 4

SAP_BW 740 6

SAP_FIN 617 4

SAP_GWFND 740 6

SAP_HR 604 72

SAP_HRCAR 604 72

SAP_HRCAT 604 72

SAP_HRCAU 604 72

SAP_HRCBE 604 72

SAP_HRCBR 604 72

SAP_HRCCA 604 72

SAP_HRCCH 604 72

SAP_HRCCL 604 72

SAP_HRCCN 604 72

SAP_HRCDE 604 72

SAP_HRCDK 604 72

SAP_HRCES 604 72

SAP_HRCFI 604 72

SAP_HRCFR 604 72

SAP_HRCGB 604 72

SAP_HRCHK 604 72

SAP_HRCID 604 72

SAP_HRCIE 604 72

SAP_HRCIN 604 72

18


SAP_HRCIT 604 72

SAP_HRCJP 604 72

SAP_HRCKR 604 72

SAP_HRCKW 604 72

SAP_HRCKZ 604 72

SAP_HRCMX 604 72

SAP_HRCMY 604 72

SAP_HRCNL 604 72

SAP_HRCNO 604 72

SAP_HRCNZ 604 72

SAP_HRCPH 604 72

SAP_HRCPT 604 72

SAP_HRCQA 604 72

SAP_HRCRU 604 72

SAP_HRCSE 604 72

SAP_HRCSG 604 72

SAP_HRCTH 604 72

SAP_HRCTW 604 72

SAP_HRCUN 604 72

SAP_HRCUS 604 72

SAP_HRCVE 604 72

SAP_HRCZA 604 72

SAP_HRGXX 604 72

SAP_HRRXX 604 72

SAP_UI 740 7

SEM-BW 747 4

ST-PI 2008_1_710 9

WEBCUIF 747 4

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