getting through
DESCRIPTION
Getting Through. Clear communications for desired outcomes. Today we will…. l ook at the interferences to clear communication p ractice framing your desired messages explore a f ramework for understanding how people think and work p ractice adapting your communication to "get through" - PowerPoint PPT PresentationTRANSCRIPT
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Getting ThroughClear communications for desired
outcomes
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Today we will….
• look at the interferences to clear communication
• practice framing your desired messages• explore a framework for understanding
how people think and work• practice adapting your communication
to "get through"• learn how to confirm that your message
was received with the right intentions
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the practice field
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Things between you and your receiver
WORDS
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Getting Through: establishing common ground
Awareness
Understanding
Commitment
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Propensity to Change
10%Never
10%Quick/Open
20%See it 20%
Awareness
40%With Understanding
Paul Bradley and Associates
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Emotional Intelligenceability, capacity, or skill to identify,
assess, and manage the emotions of one's self, of others, and of groups ...
SELF-AWARENESSSELF-MANAGEMENTSOCIAL AWARENESS
RELATIONSHIP MANAGEMENT
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Emotional Intelligenceability, capacity, or skill to identify,
assess, and manage the emotions of one's self, of others, and of groups ...
SELF-AWARENESSSELF-MANAGEMENT
SOCIAL AWARENESSRELATIONSHIP MANAGEMENT
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Self-Awareness
the ability to honestly read one's emotions and capabilities and then recognize the impact while using these gut feelings to guide decisions.
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Social Awareness
the ability to sense, understand, and react to others' emotions and capabilities
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Assessment Models
• DISC• Myers Briggs• Caliper• Emotional Quotient
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Self-Awareness
Behavioral Work Traits Worksheets
Take 5 minutes to fill this out for yourself.
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practice
• Think of a crucial interaction that you’ve had or about to have with another person
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Social-Awareness
Behavioral Work Traits Worksheets
Take 5 minutes to fill this out for the person with you intend to communicate.
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Communication Action Plan
• Plan for success• Respect for the receiver
Using the Behavioral Work Traits sheet, lets practice.
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Staying on Track
• Seek to Understand• Open Ended questions• Active Listening
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Resource list
• Leadership and Self-Deception from The Arbinger Institute• Crucial Conversations by Patterson, Grenny, McMillan,
Switzler• Emotional Intelligence by Daniel Goleman• 7 Habits of Highly Effective People by Stephen Covey• How to Win Friends and Influence People by Dale Carnegie• Caliper Behavioral Assessment www.Caliper.com• Internet Career Connection www.iccweb.com• Online Myers Briggs test: http://www.personalitydesk.com
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Closing
• Thoughts become beliefs.• Words become commitments.• Actions become results.
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Q & A