getting to know your record nations account
TRANSCRIPT
GETTING TO KNOW YOUR RECORD NATIONS ACCOUNT
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GETTING STARTED
Getting to Know Your Record Nations AccountTo login to the Sales Star Networks site visit: https://members.salesstarnetworks.com/
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GETTING STARTED
Getting to Know Your Record Nations AccountYou will be directed to the home screen, where you are given the following options:Received: This is where you will find all the referrals that we have sent you.Submitted: We will pay you for referrals outside of your area or specialty. After submitting the referral you can check the status of your credit under the submitted tab.Disputed: This is where you will find the status of any defective referrals that you submitted back into our system.
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OUR POLICY
Defective Referral PolicyWe are committed to sending out only quality sales-ready referrals, but we know that they can’t all be perfect. That’s why we have a Defective Referral Replacement Policy. • Star Sales Networks will replace defective referrals with a referral of equal
value when Star Sales Networks is directly responsible for the defect.• Replacement requests must be submitted on a timely basis and exclusively
through the referral management system. • They must be submitted within six (6) days of the referral received date.
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OUR POLICY
Defective ReferralsTo reject a referral as defective and secure a replacement, it must be defective based on the following criteria:• A defective referral is not in the defined zip code areas of service at the time the referral was
sent.• A detective referral has inaccurate contact information making it impossible to contact the
client. • A defective referral is a duplicate of a recent Sales Star Networks referral (within three months).What Does Not Qualify?• If you receive the same customer inquiry through your own marketing efforts—we believe
that this gives you a second chance to acquire the customer.• If you receive a referral from a current or past customer—we believe that it is valuable for you
to know that your current or past customer is shopping around, so that you have an opportunity to reclaim or maintain their business.
• If the customer claims to only be price shopping—Record Nations has no control over the pricing structure of our network partners.
• If the customer decides to perform the work in-house—we cannot be held liable for the inquiring customers’ budget constraints, or that the customer does not understand the benefits of the services being offered.
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Putting Your Account on Hold
Getting to Know Your Record Nations Account• If you are going on a
vacation you are able to place a hold on your account for the time you will be away. If your account is on hold, we will not send you referrals until you would like to receive them again. This way you do not have to pay for referrals that you will not be able to service.
• To place your account on hold, select ‘Settings’ and then the ‘Referral Options’ tab.
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Submitting Referrals
Getting to Know Your Record Nations AccountWe will pay you for referrals outside of your area or specialty. Simply submit their information and your account will be credited based on the size of the referral. Review the status of the referrals under the ‘Submitted’ tab.
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Billing
Weekly Invoices• The invoices tab allows you to conveniently view and print out your
weekly invoices. New invoices are posted every Wednesday.• The credit cards we have on file will be billed every Thursday.• All invoice and payment questions should be directed to our
accountant, Janet Randolph at (303) 962-5577 or by email at [email protected].
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Questions?
Questions?• Give us a call at (303) 962-5576 or send us an email at
[email protected], and let one of our experts walk you through the site and answer any questions you may have.