girard - icke 2011 - guiding organizations into the future
DESCRIPTION
John Girard’s presentation “Guiding Organizations into the Future” at International Conference on the Knowledge Economy (ICKE), East London, South Africa.TRANSCRIPT
www.sagology.com [email protected] 1
John P. Girard, Ph.D. [email protected]
Guiding Organiza7ons into the Future
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Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
Link for slides and paper: www.sagology.com/605
It is all about People!
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Sagology is dedicated to connec%ng people with people to facilitate collabora%on, learning, and knowledge sharing through keynotes, workshops, and consul7ng.
sagology [sāj-‐ol-‐uh-‐jee] -‐noun 1. the study of organiza%onal wisdom in all its forms, esp. with reference to
technology, leadership, culture, process, and measurement 2. the study of one venerated for experience, judgment, and wisdom. Origin: 2008; Canadian English, from Middle English sage + -‐ology. Sage [Middle English, from Old French, from Vulgar La7n *sapius, from La7n sapere, to be wise; see sep-‐ in Indo-‐European roots.] -‐ology [Middle English -‐logie, from Old French, from La7n -‐logia, from Greek -‐logiā (from logos, word, speech; see leg-‐ in Indo-‐
European roots) and from -‐logos, one who deals with (from legein, to speak; see leg-‐ in Indo-‐European roots).]
Pre-‐conference Workshop DVD
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Knowledge Sharing – Nothing New?
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Knowledge Management is the creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage.
A New View of KM
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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LeadershipMeasurement
Process
Tech
nolo
gy Culture
www.sagology.com [email protected] 2
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Pufng our Task in Context
More ques7ons than answers! Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Empowering Knowledge Workers
Chapter 8: Produc7vity Through People
1982
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Success demands we consider the South African View A lijle TLC goes a long way!
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Leadership
• Transparency
• Vision and example
• Resources (including time) Technology
• Help or hinder
• Ease of access
• Tending toward free
Culture
• Need to Share vs Need to Know
• Privacy
• Content Creators and Joiners
LeadershipMeasurement
Process
Tech
nolo
gy Culture
TLC: Technology
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“A social trend in which people use technologies to get the things they need from each other, rather than from tradi7onal ins7tu7ons like corpora7ons.” groundswell.forrester.com
CompuServe
The Social Technographics™ Ladder
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Inac%ves neither create nor consume social content of any kind
Spectators consume social content including blogs, user-‐generated video, podcasts, forums, or reviews
Joiners connect in social networks like MySpace and Facebook
Collectors organize content for themselves or others using RSS feeds, tags, and vo7ng sites like Digg.com
Cri%cs respond to content from others. They post reviews, comment on blogs, par7cipate in forums, and edit wiki ar7cles.
Creators make social content go. They write blogs or upload video, music, or text.
Creators
Cri%cs
Collectors
Joiners
Spectators
Inac%ves
www.sagology.com [email protected] 3
The Social Technographics™ Ladder
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
13 Creators
Cri%cs
Collectors
Joiners
Spectators
Inac%ves
US 55+ 12% 28% 12% 26% 64% 30%
US 18-‐24 46% 50% 38% 85% 89% 3%
US 35-‐44 23% 34% 20% 54% 73% 17%
2010 24% 37% 21% 51% 73% 18%
2007 18% 25% 12% 25% 48% 44%
US Adults
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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The Internet Big Picture
hjp://www.internetworldstats.com/stats.htm
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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http://www.globalwebindex.net Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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South African Data Coming Soon
http://www.globalwebindex.net
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Africa Internet Usage – March 2011
hjp://www.internetworldstats.com/stats1.htm
South Africa: 6,800,000 Internet users Dec/10, 13.9% of the
population, per WWW. 4,095,280 Facebook users on June 30/11, 8.4% penetration rate.
hjp://www.internetworldstats.com/africa.htm#za
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Why Majers
> 800 million ac7ve users
> 400 million login daily
>350 million ac7ve mobile
users
130 friends is average
2 billion posts are liked per
day
250 million photos up per
day
Average user connected to 80 pages
75% of users outside USA
www.sagology.com [email protected] 4
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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According to Facebook
Personal or Organiza7onal
� 4,123,980 Facebook users live in South Africa (age 18 or older)
� 2,064,220 Facebook users live in Johannesburg (age 18 and older)
� 59,100 users live in East London
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Word Bank ICT: 1995 vs 2009
hjp://info.worldbank.org/etools/kam2/KAM_page7.asp
New Technology
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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The Newest always is Best …
The Right Technology
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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History of KM: Leadership
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Michael Polanyi
1950s
Aristotle
c. 350 BC
Classification of
Knowledge
Aristotle
1990s
Carla O’Dell Sir Francis Bacon
17th Century 2000s
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TLC: Leadership
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Including Ray Downey, Special Operations Command lost 95 men that day – totaling 1,600 years of experience. (emphasis added)
Open Leadership
Respect that your customers and employees have
power.
Share constantly to build trust.
Nurture curiosity and humility.
Hold openness accountable. Forgive failure.
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Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
http://www.charleneli.com/resources/new-‐rules/
Openness Audit 27
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
http://www.slideshare.net/charleneli/openness-‐audit
TLC: Culture 28
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
Tribal Leadership
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Twijer Revolu7on
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See Sonia Ben Jaafer: www.slideshare.net/KMMiddleEast
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The Genera7on Game 31
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
Genera7on Z
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Are we ready for them?
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Cultural Dimensions: Collec7vism
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6 Canada
USA
England
Australia
South Africa (W)
South Africa (B)
Japan
Singapore
Collec7vism Prac7ce Collec7vism Value
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Cultural Dimensions: Power Distance
0
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2
3
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5
6 Canada
USA
England
Australia
South Africa (W)
South Africa (B)
Japan
Singapore
Power Distance Prac7ce Power Distance Value
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www.strategy-‐business.com/ar7cle/11404
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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www.sagology.com [email protected] 7
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Exchange and Transfer of Knowledge
Socializ
ation Externalization
Interna
lization C
ombination
TACIT
EXPLIC
IT
EXPLICIT
TACIT
LeadershipMeasurement
Process
Tech
nolo
gy Culture
The impact of not . . . sharing
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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http://www.youtube.com/watch?v=lH39xjXaLW8
According to Computer Associates . . .
Knowledge Management
Information Management
Data Management
Artificial Intelligence
Expertise Locator
Records Management
Document Management
Database Management
Data Warehouse
Data Integration
Virtual Collaboration
Group Ware
Taxonomies
Ontologies
Enterprise Portal
Content Management
After Action Review
Forms Management
Search Engine
Web Portal
Storytelling
Subject Classification
Communities of
Practice
* Developed by Denise Charbonneau (TBS) and Dr. John Girard
Interrela7onship of DM, IM, KM* 40
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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Are You Ready?
hjp://socialnomics.net/
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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A word on incen7ves
hjp://www.youtube.com/watch?v=GEHilEXW_wY
www.sagology.com [email protected] 8
Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.
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John P. Girard, Ph.D. [email protected] www.sagology.com
Guiding Organiza7ons into the Future
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