2019 Midwest Global Trade Organization

Michael Hatfield General Manager – Global & Key Accounts

October 29, 2019

ABOUT DELTA AIR LINES ABOUT DELTA CARGO

• Headquartered in Atlanta, Georgia

• Serving nearly 200 million people annually, 300 destinations in over 50 countries

• Offering more than 5,000 Daily Departures and as many as 15K affiliated departures including the premier SkyTeam alliance.

• Recognized as one of Fortune’s top 50 Most Admired Companies

• Recognized and ranked #1 in the Business Travel News Annual Airlines Survey for 8 consecutive years

• A strong partner and employer to the Midwest with hubs in Minneapolis/St. Paul (MSP) and Detroit (DTW)

• 2,000 employees complemented with strong industry partners for additional operational and sales support

• $867.5M in Cargo Revenue for 2018 (+16.5%)

• Transported 525,000 tons of cargo in 2018

• CargoiQ NFD Improvement to 88.78% in Q2-2019 versus 84.33% in 2017

• Top-tier quality carrier and largest passenger carrier of USPS domestic mail

• Delta Cargo awarded the 2019 Air Cargo Excellence Award – Diamond Winner

DRIVEN BY PEOPLE-FOCUSED CULTURE AND DEDICATION TO SERVICE

“Delta’s approach starts with investing in our employees and from them the benefit flows to our customer, shareholder and back into our business. We call this the ‘virtuous circle’ that powers our success.”

-Ed Bastian, CEO

INVESTING IN OUR PEOPLE

INVESTING IN OUR CUSTOMERSWe are ranked the world’s most reliable airline by The Wall Street Journal, FlightGlobal and others.

INVESTING IN OUR CARGO OPERATION

INVESTING IN OUR COMMUNITIES

Giving back to the communities where we live, work and serve is in our DNA.

Each year, we invest one percent of the previous year’s net income back into the community.Our charitable giving is driven by our success.

Delta is committed to reducing air emissions, including carbon monoxide (CO), nitrogen oxides (NOx), particulate matter(PM), sulfur oxides (SOx), volatile organic compounds (VOCs) and hazardous air pollutants (HAPs).

SUSTAINABILITY INITIATIVES

AIR QUALITY CARBON OFFSET

Partnered with Duke to plant trees to offset carbon emissions. Stabilize net aviation C02 emissions at a 2020 basline level.

FUEL EFFICIENCY

Use feedstock from waste plastic to be converted to jet fuel for Delta. Improve efficiency by 1.5% annually by 2020.

PLASTIC USE

Delta removes single use plastic onboard and in clubs.

RECYLCING

Since 2007, Delta has recycled over 26,000 cubic yards and collected 6,500 tons of material.

Source :Delta Corporate Responsibility Report 2018

INDUSTRY CARBON EMISSIONS GOALS

Cargo 101: Passenger vs. Air Cargo

Delta Cargo – Investment in products

Delta Cargo has invested more money in the last 3 years than the prior 8 years combined investing in our product & processes

SPECIALIZED CARGO PRODUCTS – URGENT DOMESTIC

SPECIALIZED CARGO PRODUCTS - LIVE

SAFETY

SIMPLICITY

SECURITY

Our specially trained ground handlers offer every animal personalized care at each step of their journey. Temperature-controlled vans and holding areas in select stations prevent exposure to extreme temperatures

Whether you’re shipping an exotic species or large quantity of live animals, we have a vast network of destinations and convenient schedule designed with your needs in mind

Your animal is always on the grid with Delta Cargo’s optional GPS On-Demand service. Track and monitor your animals throughout their journey, in real-time via deltacargo.com

• System capacity growth focused in Domestic and Pacific entities in 2019

• Cargo capacity up 2.8% with narrowbody ATM growth of 6.5% and widebody up 1%

2.6%

1.0%

-6.2%

5.4%

2.8%

Domestic Atlantic Latin Pacific Total

ASM / ATM Growth by Entity (2019 YoY)

CGO Capacity

Domestic

Capacity up 4.0% - 4.5% YoY with focus on

continued upgauging

Atlantic

Atlantic growing with focus on partner hubs

and BOS TATL expansion

Pacific

Positive seat growth continues with increased

A359 coverage and 5% increase in cargo capacity

Latin

Latin capacity driven by reduced Brazil service

driven by weak economyPassenger growth based on RF1. Cargo growth based on February ops stats.

CAPACITY FORECAST FOR 2019

FLEET UPDATE - 75 NEW AIRCRAFT IN 2019!

• Domestic fleet modernization continues with A321/737-900 deliveries and A220 induction

2019 Narrowbody Deliveries

737-900: +18

A321: +32

A220-100: +19

Delta Air Lines currently operates a fleet of over 900 aircraft which includes over 150 cargo friendly widebody aircraft and complemented by one of the industry’s most comprehensive trucking network thereby offering widebody

and cargo connectivity to many secondary markets around the world.

Narrowbody Widebody

• New A330-900neos join the fleet starting in the second-half of 2019:

• Balance of the total order of 35 A330-neo’s continues to flow to Delta in 2020

• +2 new highly-capable A350-900’s in 2019 with 2 additional A350-900’s arriving in 2020

• 2020 will bring similar new A/C delivery count; widebody a/c deliveries increase dramatically

+2 Now / +4 Y/E

DELTA’S UNIQUE JOINT VENTURES AND EQUITY INVESTMENTS

Note: WestJet JV and proposed combined trans-Atlantic JV subject to completion and government approvals

~$3B JointVenture

~$1B JointVenture

~$11B JointVenture 9%

Equity stake

~$3B JointVenture 49% Equity stakePending Joint Venture

Equity JointVenture

~$1B Joint Venture 49% Equity Stake

20% Equity Stake

3% Equity Stake

Combined JV of ~$13B

60% of international revenue benefiting from joint ventures, up from 35% in 2008

ATLANTIC 2019 WIDEBODY PLAN

• New daily widebody service in TPA-AMS, with BOS-DUB service upgauged to widebody

• Reducing seasonality and improving consistency of transatlantic service

• U.S. to India nonstop service slated to launch Dec 22, 2019

New Trips

DTW-LHR #2 daily

JFK-CDG #2

JFK-TLV #2

LAX-AMS 1x daily

LAX-CDG 1x daily

PDX-LHR 1x daily

Atlantic expansion continues with additional PDX/DTW-LHR, JFK-CDG, JFK-TLV, and LAX-AMS/CDG frequencies, increased ATL-CDG cargo capacity with the B777, and new BOS B757 service!

New Service

TPA-AMSBOS-LIS (757)

BOS-EDI (757)

ATL-CDG (77L)

ATL-FCO #2 (333)

BOS-DUB (763)

BOS-LHR (332)

JFK-TXL (764)

Upgauge

ATL

TPA

LAX

FCO

CDG

LIS

AMS

DTW

New Service

Upgauge

Frequency Increase

JFK

EDIPDXDUB

TXL

TLV

BOS

LHR

PACIFIC 2019 WIDEBODY PLAN• New MSP-ICN service begins April on the B777

• New SEA-KIX service begins April on the B767

• LAX-HND and SEA-NRT upgauged starting April

• New A330-900 launches SEA-PVG starting July

A332

DTW-NGO

A350

ATL-ICN

DTW-ICN

DTW-NRT

DTW-PEK

DTW-PVG

LAX-HND

LAX-PVG

SEA-NRT

B767

HNL-KIX

HNL-NGO

HNL-NRT

PDX-NRT

SEA-ICN

SEA-KIX

SEA-PEK

B777

ATL-NRT

ATL-PVG

LAX-HND

LAX-PVG

MSP-HND

MSP-ICN

Improving connectivity via partner hubs adds greater flow traffic to the Delta network, particularly ICN as Korean JV evolves

NEW NEW

SEAMSP

BOS

LAX

ICN

KIX

NRT

PVG

HND

New Delta/JV Partner Service

Upgauge

Projected 2020 ServiceA339

SEA-PVG

LATIN 2019 WIDEBODY PLAN

• Brazil capacity rationalized to reflect economic weakness with DTW-GRU and MCO-GRU suspension

• South America seats down 8% due to Brazil reductions

JFK

ATL

SCLEZE

GRUGIG

LIM

Delta is also upgrading top Latin leisure markets with A321/B737-900 product aircraft

* Seasonal operation from Dec 19, 2019 to March 9, 2020.

A330-300 B767-400 B767-300

Summer 2019

ATL-EZE 1x dailyATL-GRU 1x daily

ATL-GIG 1x dailyATL-LIM 1x daily

JFK-GRU 1x dailyATL-SCL 1x daily

Winter 2019/20

ATL-GRU 1x dailyJFK-GRU 1x daily

ATL-EZE 1x dailyATL-GIG 1x daily

ATL-LIM 1x dailyATL-SCL 1x daily

JFK-GIG 1x daily*

DOMESTIC 2019 WIDEBODY PLAN

BOS-SLC (1x)

JFK-LAX (2x)

LAX-HNL

MSP-HNL

B767-300

B767-400

ATL-HNL

DTW-HNL

JFK-LAX (4x)

MSP-HNL

• Widebodies deployed in HNL, hub-to-hub, and JFK-LAX this summer

• HNL served daily from ATL, LAX, MSP, and DTW hubs on either B767-300 or B767-400

• DTW-HNL new this summer on B767-400

• BOS-SLC widebody service new YoY utilizing B767-300

ATL

HNL

LAX

JFK

MSP

SLC

B763

B764

A330-300

JFK-LAX (1x)

B777-200

ATL-LAX (1x)

BOS

B772

A333

DTW

DELTA CARGO – OUR STRATEGY

Revolutionizing The Way We Do Business

MOBILIZATION

By investing in mobility, we are literally and figuratively meeting you where you are. Mobilizing our sales team allows us to focus on enhanced collaboration.

GLOBALIZATION

As the market and industry continue to globalize, Delta Cargo is keeping innovation at the forefront of our Commercial organization to meet you where you are.

DIGITALIZATION

We have a laser focus on continually improving & digitizing our operations to deliver the Delta difference in customer service and deliver your freight on time, every time.

DELTA CARGO – FOCUS ON QUALITY

Overall Delta Cargo Performance Among Major North American Carriers

Source: Cargo iQ NFD (quarterly average) 2017/2018/2019 based on total network shipments reported; Actuals updated through Jun 2019

2017 2018 2019

INVESTING IN CARGO

Overall Investment in Delta Cargo the past 3 years exceeds the prior 8 years!

The partnership continues to grow as it currently offers access to more than 290 destinations in the Americas and more than 80 in Asia. Delta is the only U.S. carrier to offer nonstop service to three major U.S. gateways (DTW, SEA, ATL) from Seoul.

DELTA AND KOREAN

To ensure a high-quality, consistent service, Delta Cargo has entered into a partnership with CarePod, a pet technology start-up that has developed a new standard of first-class safety and care for pet air travel. CarePod will help Delta better carry and monitor pets throughout the network, with real-time updates for customers.

CAREPOD

Delta Cargo is one of the first major airlines to test Bluetooth tracking technology. The extension of the tracking technology directly to our customers’ facilities will ensure visibility for the whole freight journey, creating a best-in-class shipping experience.

BLUETOOTH TRACKING

CSAFE RAP DIGIMOBILE SCANNERS IN HOUSE VETERINARIAN

CSafe RAP container utilizes innovative heating and compressor-driven cooling technologies, along with superior insulation, to maintain constant temperatures even at extreme ambient temperatures ranging from -30°C to 54°C — the broadest operating conditions in the industry.

Handheld technology will be used throughout the operation to deliver better operational efficiency. These devices, will equip our agents with a custom developed application tailored to our processes. We’ve included new functionality to photo document shipment condition, capture electronic signatures, and even enable the use of hands free scanning peripherals via Bluetooth.

An industry first, Delta Cargo introduces a consultant veterinarian to focus on providing the best-in-class travel experience for pets and their owners.

DELTA CARGO – 2019 HIGHLIGHTS

THANK YOUQ&A