global business english for successful 5g pyeongchang...

Global Business English for Successful 5G PyeongChang Olympic © Carrot House All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without the prior permission in writing of Carrot House and KT. First printed August 2016

Published: KT

Planned and Produced: CARROT Global Inc. (www.carrotglobal.com)


1. Overview

Global Business English는 KT 평창올림픽추진단 Business English 과정 학습자를 대상으로,

평창올림픽추진단의 실전 글로벌 커뮤니케이션 스킬 향상을 목적으로 합니다. 상황별로 가

장 자주 사용하는 말을 패턴화하여 반복 학습함으로써 학습을 충실히 했을 때 각 상황에 대

한 어휘를 실전에서 활용할 수 있습니다.

2. Chapter Composition

레슨 주제와 관련된 상황 예시를 먼저 눈

으로 읽고 파트너와 역할을 바꿔가며 대

화를 해본다. 제시된 상황을 통해 해당 레

슨의 학습 범위와 목표를 알 수 있다.

레슨 주제와 관련된 패턴을 연습한다. 패

턴은 1) 신고자에게 얘기할 때 2) TOC에

게 보고할 때 두 가지로 분류되어 있다.

각 분류에 따라 가장 자주 사용되는 패턴

을 3가지씩 학습한다. 제시된 패턴을 먼저

보고, 패턴이 사용된 예시를 보고 활용법

을 확인 한 뒤, 각 빈 칸에 자신의 문장을

써서 패턴의 사용법을 연습한다.

자신의 문장이 제대로 쓰여졌는지 강사

및 동료와 확인해본다.


1번에서 제시된 상황 외에 레슨 주제와

관련되어 발생할 수 있는 다양한 상황에

서의 질의응답을 생각해보고 브레인스토

밍한 결과를 질문과 대답의 형태로 기재

한다.

다양한 상황을 생각해봄으로써 2번에서

학습한 패턴의 활용 범위를 넓힐 수 있다.

3번에서 브레인스토밍한 결과를 자신의

팀원들과 공유한다. 공유한 내용 중 가장

많이 나온 상황, 혹은 실전에서 가장 빈번

하고 중요하다고 생각되는 상황 5개를 선

정하여 적는다. 팀별 상황 공유를 통해 패

턴 활용학습을 심화한다.

학습한 내용을 리뷰하며 마무리하는 파트

로 두 개 단계로 진행된다.

2~4번에서 학습한 내용을 바탕으로, 자신

의 부서에서 발생할 수 있는 상황에 대한

질의응답을 패턴을 사용하여 작성해본다.

그리고 작성한 내용을 speaking으로 발표.

이 때 동료들은 하단의 평가표를 보고 발

표자의 speaking을 평가한다.

ⓒ2017 CARROT Global INC. All Rights Reserved

Reporting to the TOC Speaking to the customer

1. Situation

Below is a set of possible question and answer that can happen when the internet

connection problem occurs. Read the situation below and think how you would answer.

• Try restarting/rebooting A.

e.g.) Try restarting your modem.

• A was not reachable because of B.

e.g.) The network was not reachable

because of no IP address.

• Check if A is connected properly.

e.g.) Check if the cable is connected

properly.

• A was not operational because of B.

e.g.) DHCP server was not operational

because of adapter error.

• If this happens again, please call _______.

e.g.) If this happens again, please call

Mr. Cha.

• A was improperly connected due to B.

e.g.) The computer was improperly

connected due to old cable.

Q: My modem is blinking red lights, and the internet got disconnected. How can I fix this?

A: First, check if the cable is connected properly. If the second light from the left is

blinking or is off, it means the internet is not reachable because of connection error.

Try restarting your modem and check the lights again. If this happens again, please

call me with 010-1233-3333, or you can visit the KT service center nearby.

2. Key Patterns and Expressions Below are key patterns and expressions that can be used in network connectivity issues.

Study each patterns and write your own sentences.


3. Brainstorm! Possible Q&As 4. My Team’s Top 5 Q&As

Think about possible situations similar to

the situation suggested in problem 1. Write

down the results for your brainstorming.

Gather your team’s possible Q&As and list

your team’s top 5, then share it with your

classmates.

Organization Delivery Fluency Pronunciation

/10 /10 /10 /10

5. Calling Review what you have learned in this lesson. Think about a possible situation within your

department and practice using the patterns you learned.

Use the chart below to evaluate your situation speech.

Q:

A:

1.

2.

3.

4.

5.



1. Situation

Below is a set of possible question and answer that can happen when the internet modem

is broken. Read the situation below and think how you would answer.

• Check if A happens on B.

e.g.) Check if the disconnection happens

on your laptop also.

• The modem was broken because of A.

e.g.) The modem was broken because of

broken cable.

• Most of the time, the problem is due to A.

e.g.) Most of the time, the problem is

due to improper cable connection.

• I operated A in order to troubleshoot B.

e.g.) I operated a ping test in order to

troubleshoot internet disconnection.

• Did you change your settings on A?

e.g.) Did you change your settings on

your PC?

• The problem on A is still being identified.

e.g.) The problem on the modem lamp is

still being identified.

Q: My modem seems to be broken. It blinks really fast and the internet is disconnected.

A: Check if the blinking happens on the Line Sync lamp. It blinks fast when the modem

tries to reset the connection speed. Most of the time, the problem is due to old cable.

If this is not the case, it might be authentication or configuration problem. Did you

change your setting on your PC? Let me check to identify the problem.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.



1. Situation

Below is a set of possible question and answer that can happen when the IP telephony

goes dead. Read the situation below and think how you would answer.

• How long have you had this problem

with A?

e.g.) How long have you had this

problem with the IP telephony?

• It’s unclear why the phone is A.

e.g.) It’s unclear why the phone is unable to

receive calls.

• Did you ever experience A before the

phone went dead?

e.g.) Did you ever experience voice

delays before the phone went dead?

• We were able to detect the problem with A.

e.g.) We were able to detect the problem

with the device disassembly.

• We’ll replace A with B for you.

e.g.) We’ll replace this modem with a new

one for you.

• The reception was dead because _____.

e.g.) The reception was dead because the

phone was not registered.

Q: The phone in my room can’t make or receive any calls. There is no dial tone when I

pick up the phone, either. Could you please check what the problem is?

A: Thank you for using our service. Have you checked if the phone is plugged properly?

How long have you had this problem with the calls? Did you ever experience one-way

audio before the phone went dead? I think we should bring your phone to our center to

disassemble and identify the problem. We’ll replace it with another one for you.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.



1. Situation

Below is a set of possible question and answer that can happen when the international call

service environment is unstable. Read the situation below and think how you would answer.

• A cannot make international calls if ____.

e.g.) You cannot make international calls

if you dialed in a wrong order.

• Calls abroad was unavailable due to A.

e.g.) Calls abroad was unavailable due to

low internet reception.

• What were the symptoms of A(problem)?

e.g.) What were the symptoms of

distorted reception when making

international calls?

• A(person) is looking up the network status.

e.g.) My colleague Sean is looking up the

network status right now.

• It seems like A was caused by B.

e.g.) It seems like the problem with the

international call was caused by lack

of bandwidth.

• It took about (time) to restore the reception.

e.g.) It took about 20 minutes to restore the

reception.

Q: I need to make an international call to Canada, but I’m having problem with

connection. Could you please check what the problem is?

A: The device cannot make international calls if the internet is not connected, so please

check the connection first. What were the symptoms of the international call dropouts?

OK, it seems like the problem was cause by lack of capacity and bandwidth in the

network. Let me perform a network test, it will take about 2 hours.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.



1. Situation

Below is a set of possible question and answer that can happen when answering questions

about TV channels. Read the situation below and think how you would answer.

• Press A button to _______.

e.g.) Press ‘back’ button to switch to the

former channel.

• A asked about B, so I gave a channel guide.

e.g.) A coach in room 302 asked about

Chinese channels, so I gave a channel guide.

• If you go up/down to channel A, you

can ____.

e.g.) If you go down to channel 50, you

can see movie channels.

• It was a minor ______ inquiry.

e.g.) It was a minor remote control guide

inquiry.

• Go to A with this button, then you

can _______.

e.g.) Go to ‘Movies’ with this button, then

you can watch selected movies.

• A asked for B, but it was unavailable service.

e.g.) A Russian skater in room 201 asked for

game application download, but it was

unavailable service.

Q: I can only see domestic channels here, do you have any international channels? How

do I switch the channels?

A: Yes, we do have a number of international channels. Could you tell me which

channel you are asking specifically? Here, press this button to see the channel guide.

If you go up to channel 300, you can see the list of international TV channels. Go to

settings with ‘Settings’ button, then you can turn on the subtitles.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.



1. Situation

Below is a set of possible question and answer that can happen when the screen or the

volume quality is low. Read the situation below and think how you would answer.

• The screen can be A in case B is C.

e.g.) The screen can have smoothing

problem in case the TV has

frequency error.

• The ____ problem was solved through A.

e.g.) The no image problem was solved

through resetting the power and cables.

• This is how you can _________.

e.g.) This is how you can control the

volume quality.

• We’re trying our best to fix the problem with A.

e.g.) We’re trying our best to fix the problem

with the screen at the hockey center.

• It seems like A was caused by B.

e.g.) It seems like the blue screen was

caused by broken HDMI input.

• The problem with A was ongoing for (time) .

e.g.) The problem with the volume was

ongoing for the whole day.

Q: The images are blue when I watch TV. How can I turn into normal color?

A: The screen can be blue in case the cables between the TV and the STB is connected

incorrectly. This is how you can connect the video cables correct.

Q: My TV is making screeching noise and it’s irritating.

A: We’re very sorry that happened. It’s been an ongoing problem in your building, we’re

trying our best to fix the problem. We will be able to solve it before the game starts.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.



1. Situation

Below is a set of possible question and answer that can happen when it is difficult to get Wi-

Fi connection with your mobile. Read the situation below and think how you would answer.

• Your phone seems to do A ok.

e.g.) Your phone seems to catch the

network ok.

• The phone settings had problem with A.

e.g.) The phone settings had problem with

receiving the right network.

• This can be a temporary problem, so

you should ______.

e.g.) This can be a temporary problem,

so you should wait until the network

is stable.

• The Wi-Fi connection was unstable

because___.

e.g.) The Wi-Fi connection was unstable

because the network was accidently

shut down.

• Check if A is restricting B.

e.g.) Check if your Wi-Fi settings are

restricting the connection.

• The Wi-Fi connection was successful after

solving ______.

e.g.) The Wi-Fi connection was successful

after solving the signal problem.

Q: My phone wouldn’t connect to Wi-Fi in my room. I can see active Wi-Fi network in the

Wi-Fi list, but it’s not connecting. What’s wrong with my phone?

A: Your phone seems to receive the Wi-Fi signal ok. Let me check the settings for you.

This can be a temporary problem, so you should first restart the mobile phone again.

If not, check if the phone settings are restricting the Wi-Fi connection.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.



1. Situation

Below is a set of possible question and answer that can happen when the mobile reception

condition is unstable. Read the situation below and think how you would answer.

• The reception can be weak if ____.

e.g.) The reception can be weak if you’re

in the basement of a building.

• A was unable to make calls due to ____.

e.g.) The customer was unable to make

calls due to signal error.

• If your reception is still unstable, you

need to ______.

e.g.) If your reception is still unstable,

you need to reboot your device.

• A was not the cause of low reception.

e.g.) Coverage issue was not the cause of

low reception.

• Let’s check the reception again after ___.

e.g.) Let’s check the reception again

after we change the settings.

• The reception problem is caused by ___.

e.g.) The reception problem is cause by

limited network.

Q: I cannot make calls in the stadium. The quality of the calls I receive is also really low.

I need to make important calls as soon as possible, when can I fix this?

A: The reception can be jammed or weak if you’re in the area with a big crowd. If your

reception is still unstable in other areas, you need to reset the connection and check

the signal bars. In my opinion, your phone needs to perform a manual network

selection. Let’s check the reception again after I select the network.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.


1. Situation

Below is a set of possible question and answer that can happen when somebody asks you

for a direction. Read the situation below and think how you would answer.

• It’s _______ from here.

e.g.) It’s not that far from here.

• You can see A on your right/left.

e.g.) You can see a souvenir shop on

your left.

• Go straight until you see A.

e.g.) Go straight until you see a large

red art structure.

• You need to drive ____ towards ______.

e.g.) You need to drive about 10 minutes

towards the Cross Country Center.

• Turn left/right when you see A.

e.g.) Turn right when you see an

intersection.

• It won’t be too hard to find A once you

get there.

e.g.) It won’t be too hard to find the head

office once you get there.

Q: Excuse me, how can get to the Sliding Center from here?

A1: It’s a bit far from here, you need to walk a little. Go straight until you see the big Ski

Jump Center on your right. Turn left and walk about 15 minutes. You can see the

Sliding Center on your right.

A2: The Sliding Center is not in this area. You need to drive 20 minutes towards

GangNeung. It won’t be too hard to find it once you get there.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.


1. Situation

Below is a set of possible question and answer that can happen for general cases of

greetings, thanks and apologies. Read the situation below and think how you would answer.

• I heard your ____ is not working.

e.g.) I heard your remote control for your TV

is not working.

• I heard your ___ team won the ____,

congratulations!

e.g.) I heard your curling team won a silver

medal, congratulations!

• Thank you for _______________.

e.g.) Thank you for your time.

• We apologize for __________.

e.g.) We apologize for such late response.

• If you need _____, call us anytime.

e.g.) If you need extra cable for your laptop,

call us anytime.

• You can talk to _____ if you need more

help for your ______.

e.g.) You can talk to my boss Jacob if you

need more help for your internet connection.

A: Hello, thanks for coming.

B: No problem. I heard your STB is not working, is that right?

A: Thank you, the internet is working again.

B: Thank you for using our service. If you need any more help, call us anytime.

A: I’m very disappointed, I missed a very important call because of your late response.

B: We apologize for causing such inconvenience. We promise this won’t happen again.










classmates.


/10 /10 /10 /10




Q:

A:

1.

2.

3.

4.

5.

ⓒ2017 CARROT Global INC. All Rights Reserved 38

1. Situation

Below is a set of possible question and answer between two people. Read the situation

below and think how Lisa would feel. What did Steve do wrong?

Steve: Hey, who is the person in charge?

Lisa: I am. What’s wrong?

Steve: The network problem from yesterday happened again. Can you come with me?

Lisa: I’m afraid I can’t go right now. I will be able to go with you 2 hours later.

Steve: Oh, ok. Then send me your location when you’re done.

Lisa: Ok, I will.

2. Biz Manner Expressions

There are a number of ways to say your words politely. Below are a list of impolite

expressions people often use and how they can be switched to polite expressions. Read

them as you remind yourself if you have used any impolite expressions.

Who’s the person in charge?

Can you come with me?

Send me your location when

you’re done.

Give me the direction to the bank.

I think you’re wrong.

Your work is not so good.

Do you know this?

You should know about it, right?

I’m looking for a person to ask about the matter.

Could you please come with me?

Would you send me your location when

you’re done.?

Would you give me the direction to the bank?

I think you might be mistaken.

I’m not quite satisfied with this work.

I was wondering if you’re aware of this.

I’m probably sure you know about this.

ⓒ2017 CARROT Global INC. All Rights Reserved 39


/10 /10 /10 /10

3. Calling Review what you have learned in this lesson. Rewrite the situation again in a polite way

using the biz manner expressions.


A:

B: I am. What’s wrong?

A:

B: I’m afraid I can’t go right now. I will be able to go with you 2 hours later.

A:

B: Ok, I will.

You gave me wrong data.

Close the door, please?

Can I leave early today?

I want you to give me feedback by

tomorrow.

You have to confirm one thing.

Doing this test is impossible

right now.

I never want this same situation again.

I believe my request may not have been clear.

Could you please close the door?

I was wondering if I could leave early today.

I would appreciate it if you could give your

opinion by tomorrow.

I would like to check one thing.

I’m sorry to say that we have to decline your

request at the moment.

I hope we wouldn’t face similar situation again.


Try restarting your modem.

모뎀을 재부팅 해보세요.

You need to reboot your PC.

PC를 재부팅하셔야 합니다.

Check if the cable is connected properly.

선이 제대로 연결되었는지 확인해보세요.

This seems like a protocol-related problem.

이건 프로토콜과 관련된 문제네요.

I found the problem by verifying AP configuration.

AP 구성변경 내용을 확인함으로써 문제를 찾았습니다.

The network was not reachable.

네트워크가 잡히지 않았습니다.

DHCP server was not operational because of adapter error.

어댑터 에러로 DHCP 서버가 작동하지 않았습니다.

The computer was improperly connected.

컴퓨터가 제대로 연결되지 않았습니다.

We have a network connection issue in building A.

A빌딩에 네트워크 연결 문제가 있습니다.


Did you go through basic troubleshooting steps?

기본 문제해결 단계를 거쳤나요?

Check if the blinking happens on the Line Sync lamp.

Line Sync 램프에 깜박거림이 발생하는지 확인해보세요.

Check if the disconnection happens on your laptop, too.

노트북에서도 연결이 안 되는지 확인해보세요.

The lamp blinks fast when the modem tries to reset the connection speed.

모뎀이 연결 속도를 재설정하려고 할 때 램프가 빠르게 깜박거립니다.

Most of the time, the problem is due to improper cable connection.

대부분 문제는 선 연결이 제대로 되지 않아서 입니다.

Did you change your network settings on your PC?

PC에 네트워크 설정을 변경하셨나요?

The modem was broke because of broken cable.

선이 망가져서 모뎀이 망가졌습니다.

I operated ping test in order to troubleshoot internet disconnection.

인터넷 연결 문제를 해결하기 위해 핑 테스트를 실행했습니다.

The problem on the modem lamp is still being identified.

모뎀 램프에 대한 문제는 아직 확인 중입니다.

The ping test was successful.

핑 테스트는 성공적이었습니다.


The hardware was faulty.

하드웨어에 문제가 있었습니다.

This is an authentication problem.

이것은 인증 문제입니다.

I need to check other computers to figure out the problem.

문제가 무엇인지 알기 위해 다른 컴퓨터도 확인해봐야겠습니다.

The configuration was incorrect.

구성변경 내용이 알맞지 않았습니다.

We provided a basic connectivity test to solve the problem.

문제를 해결하기 위해 기본적인 연결성 테스트를 제공했습니다.

The host was reachable.

호스트를 연결하였습니다.


There is no dial tone.

발신음이 없습니다.

I can't make or receive any calls.

전화를 할 수도 받을 수도 없어요.

The phone had one-way audio.

전화기가 한쪽 음성만 들렸습니다.

There are voice delays when receiving calls.

전화를 받을 때 음성지연 현상이 있습니다.

My call environment is unstable.

통화 환경이 불안정합니다.

Do you have any call dropouts?

통화 중 끊어지는 현상이 있습니까?

Have you checked if the phone is plugged properly?

전화기 전원이 제대로 연결되었는지 확인해보셨나요?

How long have you had this problem with the calls?

통화 문제가 언제부터 발생했나요?

We need to check if the device has internet connection.

기기에 인터넷 연결이 되어있는지 확인해봐야 합니다.

Let me unplug the device first.

기기 플러그를 먼저 뽑겠습니다.


We need to disassemble the device.

기기 분해가 필요합니다.

We will be able to identify the problem after the disassembly.

기기를 분해한 후에 문제 확인이 가능할 것 같습니다.

We were able to detect the problem with the device disassembly.

기기를 분해한 후에 문제 확인이 가능하였습니다.

The reception is dead.

수신이 전혀 안됩니다.

The reception was dead because the telephone was not registered.

전화기가 등록되어있지 않아 수신이 되지 않았습니다.

I need to make an international call to Canada.

캐나다로 국제 전화를 걸고 싶습니다.

Please check the internet connection first.

인터넷 연결을 먼저 확인해보세요.

What were the symptoms of distorted reception?

수신상태가 이상하다는 증상이 어떻게 되나요?

It seems like the problem was caused by network error.

문제는 네트워크 에러 때문인 것 같습니다.

Let me perform a network test.

네트워크 테스트를 실행해보겠습니다.


It took about 20 minutes to restore the reception.

수신 상태를 회복하는데 20분 정도 걸렸습니다.

Calls abroad was unavailable due to low internet reception.

인터넷 수신 상태가 낮아 국제 전화가 되지 않았습니다.

There seems to be voice over IP traffic.

VoIP 트래픽이 있는 것 같습니다.

Kim is looking up the network status.

Kim이 네트워크 상태를 확인하고 있습니다.

The handset was not connected.

핸드셋이 연결되지 않았습니다.


Do you have international channels?

해외 채널이 있나요?

How can I see the TV guide?

TV 편성표는 어떻게 보나요?

The screen is blue.

화면이 파랗습니다.

I have no image on my screen.

화면에 아무것도 보이지 않습니다.

I have frozen image on my screen.

화면이 멈췄습니다.

The TV displays "No signal".

TV에서 신호가 없다고 나옵니다.

I have no sound on my TV.

TV에서 소리가 나오지 않습니다.

My TV is making screeching noise.

TV에서 삑 하는 소리가 나옵니다.

Which channel are you asking specifically?

정확히 어떤 채널을 말씀하시는 건가요?

Press 'home' button to see the menu.

메뉴를 보려면 홈 버튼을 누르세요.


Go to the settings to adjust screen ratio.

화면비율을 조정하려면 설정으로 가세요.

Fox Sports is on channel 295.

Fox Sports는 채널 295번입니다.

Sports channels are in channel 200s.

스포츠 채널들은 200번대 채널에 있습니다.

If you go up to channel 100, you can see movie channels.

채널 100번으로 올라가보시면, 영화 채널들을 보실 수 있습니다.

If you go down to channel 20, you can watch domestic news.

채널 20번으로 내려가보시면 국내 뉴스를 보실 수 있습니다.

We have a list of selected movies on the movies menu.

영화 메뉴에 선정된 영화 리스트가 있습니다.

Do you need English subtitles?

영어 자막이 필요하신가요?

What she asked about game download was unavailable service.

그녀가 게임 다운로드와 관련해 물어본 것은 불가능한 서비스였습니다.

He asked about Chinese channels, so I gave a channel guide.

그가 중국 채널에 대해 물어서 채널 가이드를 드렸습니다.

It was a minor remote control guide inquiry.

리모컨 안내에 대한 가벼운 문의였습니다.


The cables with the TV and the STB needs to be connected correctly.

TV와 셋탑박스 간의 선이 제대로 연결되어야 합니다.

This is how you can connect the video cables correct.

이렇게 하는 것이 영상 케이블을 제대로 연결하는 방법입니다.

It seems like the screen problem was caused by transcoding errors.

트랜스코딩 에러 때문에 화면 문제가 있던 것 같습니다.

The signal problem was solved through rebooting the device.

신호 문제는 기기를 재부팅하여 해결되었습니다.

We had to reset the power and the cables.

전원과 연결선들을 재설정해야 했습니다.

We're trying our best to fix the problem.

문제를 해결하려고 최선의 노력을 하고 있습니다.

The problem with the volume was ongoing for the whole day.

음량 문제가 하루 종일 계속되었습니다.


My mobile phone wouldn't connect to Wi-Fi.

핸드폰에 와이파이 연결이 안됩니다.

I can't see any active Wi-Fi network.

활성 무선 네트워크가 보이지 않습니다.

I tried rebooting the cell phone.

핸드폰 재부팅도 시도하였습니다.

I removed and reinserted the battery.

배터리를 꺼냈다가 다시 집어넣었습니다.

I cannot make calls in the stadium.

경기장에서 전화를 걸 수가 없습니다.

I can't receive any calls in my room.

제 방에서 전화를 받을 수가 없습니다.

The quality of the call I receive is very low.

제가 받는 전화의 품질이 매우 낮습니다.

The Wi-Fi connection was unstable.

와이파이 연결이 불안정하였습니다.

Did you check if you inserted proper sim card?

제대로된 심카드를 넣었는지 확인했나요?

He had a data connection problem.

그는 데이터 연결 문제가 있었습니다.


We have good mobile reception here.

여기는 모바일 수신상태가 좋습니다.

Your phone seems to receive the Wi-Fi signal ok.

당신의 핸드폰은 무선 신호를 제대로 받고 있는 것 같습니다.

Your phone seems to catch the network ok.

당신의 핸드폰은 네트워크를 잘 잡고 있는 것 같습니다.

This can be a temporary problem.

이 문제는 일시적일 수 있습니다.

You should first restart the mobile phone.

핸드폰을 먼저 다시 시작하셔야 합니다.

You should wait until the network is stable.

네트워크가 안정될 때까지 기다리셔야 합니다.

Check if your phone settings are restricting the Wi-Fi connection.

핸드폰 설정이 무선 연결을 차단하고 있지는 않는지 확인해보세요.

The phone settings had problem with receiving the right network.

핸드폰 설정이 제대로된 네트워크를 받는데 문제가 있었습니다.

It was the problem with the phone settings.

핸드폰 설정에 문제가 있었습니다.

We had to perform a manual network selection.

수동 네트워크 설정을 실행해야 했습니다.


The network was accidently shut down.

네트워크가 갑자기 끊어졌었습니다.

The Wi-Fi connection was successful after solving the signal problem.

신호 문제를 해결하니 와이파이 연결이 성공적으로 되었습니다.

The reception can be jammed if you're in the area with a big crowd.

사람이 아주 많은 장소에 있을 때 수신 상태가 혼잡할 수 있습니다.

You can get weak reception if you're in the basement of a building.

빌딩 지하에 있다면 수신상태가 약할 수 있습니다.

Reset the connection if your reception is unstable.

수신상태가 불안정하다면 연결을 재설정해보세요.

If your reception is still unstable, you need to reboot your device.

그래도 수신상태가 불안정하다면 기기를 재부팅하셔야 합니다.

She was unable to make calls due to mobile phone error.

그녀는 핸드폰 에러로 전화를 걸 수 없었습니다.

The mobile coverage was not the cause of low reception.

모바일 커버리지는 낮은 수신상태의 원인이 아니었습니다.

Poor mobile coverage was the cause of low reception.

모바일 커버리지가 좋지 않은 것이 낮은 수신상태의 원인이었습니다.

The reception problem is caused by limited network.

수신 문제는 제한된 네트워크 때문이었습니다.


Hi, I'm engineer Kim from KT.

안녕하세요, KT에서 온 엔지니어 Kim입니다.

How are you today?

오늘 어떠세요? (안부를 건네는 가장 흔히 쓰이는 말)

Good, thank you. / Not too bad.

좋습니다. 감사합니다. / 나쁘지 않습니다. (How are you?에 대한 대답)

What would be the problem?

문제가 무엇인가요?

I heard your TV screen has a problem.

TV 화면에 문제가 있다고 들었습니다.

You have a problem with your internet, right?

인터넷에 문제가 있으신 것 맞죠?

I heard your speed skating team have a big game today.

당신의 스피드 스케이트 팀이 오늘 중요한 경기가 있다고 들었습니다.

I heard your speed skating team won a medal yesterday.

당신의 스피드 스케이트 팀이 어제 메달을 땄다고 들었습니다.

If you need extra cable, call us anytime.

연결 케이블이 추가적으로 필요하시면 언제든지 전화주세요


If you need any more help, call us anytime.

도움이 더 필요하시면 언제든지 전화주세요.

You can talk to the front desk if you need more help with your internet.

인터넷에 더 도움이 필요하시면 프론트 데스크에 얘기해주세요.

Hope it all works alright.

잘 작동이 되면 좋겠습니다.

Hope I solved your problem.

제가 문제 해결을 해드렸다면 좋겠습니다.

We'll keep an eye on the 5G stability.

5G 안정성을 계속 지켜보겠습니다.

Thank you for using our service.

저희 서비스를 사용해주셔서 감사합니다.

Thank you for calling.

전화해주셔서 감사합니다.

Thank you for letting me know.

알려주셔서 감사합니다.

Thank you for your time.

시간 내주셔서 감사 드립니다.


I'm sorry this happened.

이 일이 일어난 것에 대해 유감입니다.

I apologize for causing such inconvenience.

불편함을 끼쳐드려 죄송합니다.

We fully understand your frustration about the problem.

문제로 인해 불편하셨던 것 충분히 이해합니다.

I’m sorry for any inconvenience this has cause you.

이로 인해 발생한 불편함에 대해 죄송합니다.

Please allow me to apologize for this critical error.

이 심각한 오류에 대해 사과를 드립니다.

I'm sorry for taking so long to response.

답변 드리는데 시간이 걸려 죄송합니다.

I apologize for the delay in replying your inquiry.

문의주신 내용에 답변이 늦어져 죄송합니다.

I’m sorry that I couldn’t get back to you sooner.

더 일찍 답변 드리지 못해 죄송합니다.

I hope my late response hasn’t created other problems.

제 답변이 늦어짐으로 다른 문제가 발생하지 않았기 바랍니다.

I’m sorry to tell you this, but this will take longer to figure out.

말씀 드리기 죄송하지만 문제를 파악하는데 시간이 더 오래 걸릴 것 같습니다.


I hate to tell you this, but you need to get a new phone.

말씀 드리기 죄송하지만 새 핸드폰을 구입하셔야 할 것 같습니다.

I’m afraid I have some bad news.

죄송하지만 안 좋은 소식이 있습니다.

I regret to tell you that the problem was critical.

문제가 심각하다고 말씀 드리게 되어 죄송합니다.

Unfortunately, I found that the network will not be restored today.

유감스럽게도 오늘 네트워크가 복구되지 않을 것이라고 들었습니다.

I’m afraid this is due to a problem with our suppliers.

유감스럽지만 저희 공급업체와의 문제 때문입니다.

Please understand this will take more hours to fix.

고치는데 시간이 더 걸리는 점 이해 부탁 드립니다.

I would appreciate it if you would understand our situation.

저희 상황을 이해해주신다면 감사 드리겠습니다.

I ask for your understanding on this matter.

이 문제/상황을 이해해주시기 바랍니다.


Can you ensure if A team is going through the troubleshooting process?

A팀이 문제해결 프로세스를 밟고 있는지 확인해주실 수 있나요?

Please check the current network update status.

네트워크 업데이트의 현재 진행상황에 대한 확인 부탁 드립니다.

Could you please look into the matter immediately?

이 문제에 대해 바로 확인해 주실 수 있을까요?

Please check the item/agenda immediately.

해당 사항 즉시 확인 부탁 드립니다.

When can you finish the test report?

언제까지 테스트 보고서를 완료하실 수 있습니까?

I would like you to read this document.

이 자료를 읽어보셨으면 좋겠습니다.

I need you to meet the deadline.

데드라인을 정확히 맞춰주길 바랍니다.

Please make sure to hand it in by next week.

다음주까지 전달 주시기 바랍니다.

It’d be great if you could call our supplier by Wednesday.

공급업체에게 수요일까지 전화 주시면 좋겠습니다.


How can I get to the nearest convenient store from here?

여기서 가장 가까운 편의점은 어떻게 가나요?

Is there an internet café near here?

근처에 인터넷 카페가 있나요?.

Are there any cash machines around here?

주변에 ATM기기가 있나요?

How far is the hockey center from here?

여기서 하키센터는 얼마나 머나요?

How long does it take to go to the head office?

본사로 가려면 얼마나 걸리나요?

It's a bit far from here.

여기서 조금 멀어요.

You need to walk a little to get there.

거기까지 가려면 조금 걸으셔야 합니다.

It's not that far from here.

여기서 그렇게 멀지 않습니다.

It won’t be too hard to find once you get there.

그 쪽에 일단 가보시면 찾기 어렵진 않으실 겁니다.

There is one on the main intersection.

중심 사거리에 하나 있습니다.


There is one behind the bank.

은행 뒤에 하나 있습니다.

It is in front of the post office.

우체국 앞에 있습니다.

There is one next to the coffee shop..

카페 옆에 하나 있습니다.

It is between the bank and the post office.

은행과 우체국 사이에 있습니다.

There are a few inside the supermarket.

슈퍼마켓 안에 몇 개 있습니다.

There is one outside the stadium.

경기장 밖에 하나 있습니다.

There are some across from the Sliding Center.

슬라이딩 센터 건너편에 몇 개 있습니다.

Go straight until you see a red art structure.

빨간 미술품이 보일 때까지 직진하세요.

Turn left when you see the bank.

은행이 보이면 왼쪽으로 가세요.

You can see it on your right.

오른편으로 보이실 거에요.


You need to drive about 10 minutes towards the Cross Country Center.

크로스컨트리 센터 쪽으로 10분 정도 운전하셔야 합니다.

It's right around the corner.

이쪽 코너를 돌면 바로 있습니다.

It's right behind you.

바로 뒤에 있어요.

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