global contact center infrastructure - procurement market intelligence report 2017 - 2021
TRANSCRIPT
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Global Contact Center Infrastructure - Procurement Market Intelligence Report
2017-2021
USA – CANADA – UK – CHINA – INDIA
Scope of The Report• Market insights of the global contact center infrastructure market
• Supply insights of the global contact center infrastructure market
• Pricing insights of the global contact center infrastructure market
• Category essentials of the global contact center infrastructure
market
• Cost drivers that will shape the supplier landscape
• Understanding the challenges faced by the procurement managers
• Analysis of the key procurement best practices to drive the
maximum benefits
• Supplier market landscape and future trajectory of the market
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Procurement Best Practices
Buyers need to adopt systematic procurement practices to gain better control over suppliers, irrespective
of prevalent market forces. With appropriate planning, this can help them manage expenses better and
procure suitable infrastructure for contact centers.
• Bundling services
• Engaging in medium-term contracts
• Adopting integrated project delivery
• Implementing supplier performance tracking metrics
Key Strategies
Global Contact Center Infrastructure - Procurement
Market Intelligence Report 2017-2021
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Procurement Challenges
To reduce the risk of failure in hardware and software systems, buyers should clearly define requirements and terms and
conditions, which include the quality of the product, timeline and regulation compliance to migrate operational failure risk,
and successful service delivery.
Key Challenges
• Identifying scope
• Selecting appropriate suppliers
• Adjusting to rapid technological changes
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Top Suppliers and Regions
Suppliers Regions
• Cisco
• Genesys
• Huawei
• Avaya
• Mitel Networks
• Americas
• APAC
• EMEA
View Our Report: Global Contact Center Infrastructure - Procurement Market Intelligence Report 2017-2021
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