global service centre - united nations logistics base · pdf fileunited nations peacekeeping...

GLOBAL SERVICE CENTREGSC

32


● Mandatory Training Courses for GSC staff 07

● Recommended Training Courses 17

● Training Courses on Cross Competencies 23

● Safety and Security Training Courses 31

● ICTD Training Courses Geospatial Information 35 ICT Infrastructure 39 Network 43 Radio 49 Satellite 53 ICT Management Personal Development 57 IT Security 61

● Logistics Training Courses Engineering 65 Transport 73 Supply Chain 81 Programmes (Distance trainings and residential workshops) 89 Aviation 99

● GSC CLC Desk Officer Contacts Details 105

ContentBrindisi and ValenciaOnline and residential courses organized in GSC

Depending on the nature of courses, they are delivered by internal facilitators, consultants or contracted trainers

November 2017-June 2019

54

About this CatalogueThis catalogue covers a range of instructor-led courses held in GSC (Brindisi and Valencia), mandatory trainings and distance learning activities.It results from the cooperation between GSC (Central Service and Logistics Service) and UNICC.

The catalogue is a live document and covers the period November 2017 – June 2019. Details on dates and venues are updated in real time.

Mandatory training courses are self-paced and/or instructor-led.

The courses indicated in this section are organized and managed by the Conference and Learning Team to respond to GSC staff needs in cross-cutting areas. They cover the areas of Management, Project Management, Communication and Job specific requirements

OHRM offers various webex sessions in the area of Client Orientation, Report Writing, Project Management, etc. These courses are delivered through Inspira. The CLC Team will inform staff members on upcoming opportunities. For guidance, please contact the Conference and Learning Centre Team.

GSC Course Calogue November 2017-June 2019


76

The instructor-led mandatory trainings are also listed below and further detailed in the following pages.

GSC Course Catalogue 2017-2019


Mandatory training courses are self-paced and/or instructor-led.

Please refer to the link below for a detailed list of all courses and target audience.

https://www.ungsc.org/CLC/Documents/CATALOGUE_INFO.xlsx

Mandatory Training Courses for GSC staff


● GSC Mission-Specific Induction Training (MSIT) Delivered in conjunction by CLC, Liaison Office, Transport and Security staff

● Standard of Conduct & Discipline and Prevention of Sexual Exploitation and Abuse (SEA) for UN Personnel Delivered by Central Service - C&D Focal Point

● HIV/AIDS in the Workplace Orientation Programmes Delivered by Central Service - Clinic Staff

● Gender Mainstreaming Delivered by Central Service - Gender Focal Point

● Performance Management and Development Learning Programme (PMD) Delivered by Central Service - CLC trainers

● Competency-Based Interviewing Skills Workshop Delivered by Central Service - CLC trainers

● Supervisory Skills Programme Delivered by UN trainers (strongly recommended)

● SSAFE course Delivered by certified SSAFE trainers and internal and external experts

For further info, please contact the Section at:

[email protected]

mailto:ungsc-cslc%40dfs.un.org?subject=

998 GSC Course Catalogue 2017-2019

GSC Mission-Specific Induction Training (MSIT) Delivered in conjunction by CLC, Liaison Office, Clinic,Transport and Security staff

»Objectives Provide overview of GSC goals and mandate to newly employed staff. Enable them to familiarize with essential matters related to their health, safety and security. Equip them with set of information necessary for their quick integration into the system. Ensure that –upon completion of the course- new staff will be able to start their support to mission operations

»Topics• Mission structure, mandate and main activities • Training Activities and Learning Opportunities• Medical issues and Travel Health • UN Core Values & Competencies • Cultural Awareness and Respect for Diversity• Conduct and Discipline and Gender issues• Performance Management – Inspira briefings• Best Practice• Safety and Security• Safe Driving• Background information on the country (current political, social and economic situation) for international staff only

»Audience All new peacekeeping personnel (including, police, international and national civilian staff) upon arrival to GSC

»Schedule: 2 days

»Methodology: Instructor-Led [Separate sessions for National and International staff]

»Dates: Held on monthly basis

»Pre-requisitesAs a pre-requisite to access the course, participants need to complete the following training in INSPIRA: United Nations Peacekeeping Operations: An Introduction (Activity code: LMS-1821-2). In case of problems in accessing the course in INSPIRA, these web links might be used as an alternative: http://portals.unssc.org/mod/scorm/view.php?id=15 (external access) http://portals.unssc.org/course/indexphp?categoryid=4

»Outcomes Participants will have a clearer understanding of the Mission structure, mandate and main activities, of health and safety requirements, of learning opportunities, and of personnel, administration and security rules

Standard of Conduct & Discipline and Prevention of Sexual Exploitation and Abuse (SEA) for UN Personnel Delivered by Central Service - C&D Focal Point

»Objectives Provide participants with the fundamental principles of the UN Standards of Conduct and an understanding of the full scope of sexual exploitation and abuse issues and prevention strategy

»Topics CDU, SEA and office of Administration of Justice»AudienceNewly hired UN Personnel (Core Staff, temporary Staff on a 6 month contract, Intl and Natl, Individual Consultants)»Outcomes• Define misconduct according to UN Standards• List consequences of misconduct for UN Personnel• List the steps of reporting misconduct• Describe what constitutes sexual exploitation and abuse• Outline the Department of Peacekeeping Operation’s three-pronged approach to addressing sexual exploitation and abuse• Outline the consequences of misconduct – particularly sexual exploitation and abuse - for peacekeeping personnel, the host population and the mission»Notes Staff members who attend the GSC Mission Specific Induction Training are exempted from attending this course, which is part of the MSIT

Schedule: 2 hours

Methodology: Instructor-Led [Video, Discussion, VIPP: use of visual aids]

Dates: TBD

HIV/AIDS in the Workplace Orientation Programmes Delivered by Central Service - Clinic Staff

»Objectives Cover essential HIV and AIDS-related information concerning transmission, prevention, care and treatment. Introduce the UN’s policies, initiatives and services related to HIV and AIDS in the UN workplace Promote within the UN system, culture of tolerance and understanding with regarded to the AIDS epidemic and people living with and affected by HIV

»Topics• HIV prevention, care and treatment• UN-specific policies and entitlements • Extent and effects of HIV and AIDS in the world• Living and working with people living with, or affected by HIV, and elimination of stigma and discrimination

»AudienceThe course is mandatory for all UN Personnel

»OutcomesThe learning outcome of this course is to improve the level of knowledge and understanding that personnel have on HIV-related issues. Personnel will be able to: • Know the facts about HIV and AIDS

»Schedule: 1/2 day

»Methodology: Instructor-Led [Interactive participation, Group discussion, Group activities, VIPP method, Questions and Answers, Distribution of booklet and fact sheets]

»Dates: TBD



Performance Management and Development Learning Programme (PMD) Delivered by Central Service - CLC Trainers

»Objectives: This half day training course, mandatory for all FROs and SROs, will reinforce the principles of performance management in the Organization through the use of the e-performance tool.

»Topics: • Changing our habits to become better supervisors/managers • Setting challenging goals in line with organizational mandates • Developing staff • Ensuring ongoing dialogue and feedback • Dealing with underperformance • Motivating staff • Evaluating staff in a fair and consistent way »Audience First and Second Reporting officers »Outcomes Greater understanding of how to: • Implement best practices in performance management and development • Ensure quality dialogue between staff members and managers • Evaluate staff members fairly and consistently • Handle underperformance fairly and effectively • Find the available tools and support

Schedule: Half day

Methodology: Instructor-Led

Dates: Held on monthly basis

• Identify what would be healthy decisions to protect themselves and others• Understand how they can stay healthy in their lives• Identify how to contribute to a UN that cares to ensure a fair, equitable and respectful workplace, free of stigma and discrimination

»Notes Staff members who attend the GSC Mission Specific Induction Training are exempted from attending this course, which is part of the MSIT

Gender Mainstreaming Delivered by Central Service - Gender Focal Point

»Objectives Be aware on what influences gender roles; illustrate essential gender concepts; our role as peacekeepers in help protecting women and supporting gender equality.

»Topics • Understanding UN Competencies• Understanding the requirements of Competency-Based Interview• Focus of Interview Reports• Interviewing Skills• Practice makes perfect

»Audience Newly employed staff and/or staff wishing to receive new inputs on how to perform well as interviewees, in competency-based interviews

»OutcomesEssential notions of gender concepts; the three different approaches on Gender mainstreaming, gender balance and gender equality; all relevant Security Council resolutions, women peace and security.

Schedule: 2 hours

Methodology: Instructor-Led [Group exercise, visualization, video, PowerPoint, group discussion]

Dates: TBD



Supervisory Skills Programme (Strongly Recommended)

»Objectives Purpose of the program is to provide the participants with the skills and competencies that are necesary for Supervisors to secure a successful mandate for their service/section/unit/team

»Topics• Being a successful supervisor• Effective Communication Skills• Leading groups and teams effectively• Employee Motivation• Controlling a team performance• Interpersonal Skills• Coaching and Mentoring• Delegation• Problem Solving / Decision Making• Situation Leadership• Interaction Management• Dealing with difficult situations

»Audience The course is open to staff members supervising other people, to staff members at supervisory levels but who do not presently have people under them or those being considered for imminent supervisory positions

»Outcomes • Become aware of his/her own role as Supervisor within the organization• Learn how the team can work more effectively and consistently with its business partners• Understand how to develop staff capability and business strategy effectively

Competency-Based Interviewing Skills Workshop Delivered by Central Service - CLC Trainers

»Objectives This two-day training course is mandatory for all supervisors, managers and staff members participating in interviewing panels. The main objective is to instruct panel members on how to conduct competency based interviews

»Topics • Strengths and limitations of the Interview• Competency Framework• Core skills of interviewing• Unconscious bias• Objective assessment• Panel interviews• Panel interviews preparation and practice• Candidate evaluation

»Audience Staff members participating in recruitment, interviewing activities and members of the local subsidiary panel

»Outcomes• Understand best practice principles in selection• Understand the importance of the UN Values and Competencies as the framework against which to assess people• Reaffirm that Competency-based interviews are used as mandatory in the Secretariat to assess candidates orally, in addition to other selection criteria• Have practiced the key skills of interviewing, including listening, questioning and probing, building rapport and objective assessment• Understand the strengths and limitations of the interview as a selection tool• Appreciate the importance of fairness and objectivity in selection

Schedule: 2 days

Methodology: Instructor-Led [Presentation, team-work, panels, exercises, individual work]


»Schedule: Learning need assessment First Session: 4 days

»Methodology: Instructor-Led [Lectures, team-work, case-studies, discussions, computer aided and non-computer simulations, role-plays, games, individual work, videos, exercises, quizzes, tests and other]

»Dates: TBD



Safe and Secure Approach to the Field Environment Delivered by certified SSAFE trainers and internal and external experts

»Objectives Prepare UN civilian staff to correctly handle unsafe situations in the field mission environment. At the end of the course, UN Staff will also be able to: ● Know the principles of the UNSMS (UN Security Management System) ● Know the concept of Personal Security ● Follow key procedures in vehicle movement ● Identify the threats that can be expected while moving through hazardous environment. ● Handle and explain what actions to take in case of ambushes and attempted hijackings and hostage taking ● Take action and possibly respond to a range of adverse situations that could be dangerous.

»Topics• UNSMS (UN Security Management System) background, Structure, SLS (Security Level System)• Personal Security• Stress Management• Mission Aviation Safety Procedures• First Aid (theoretical and practical)• Vehicle travel Convoy procedures and Hostage Survival• Guidelines of negotiation and work with interpreters (theoretical and exercise) • Radio Communication (theoretical and exercise)• Weapon awareness

SCHEDULE: 5 days

METHODOLOGY: Classroom lessons, classroom exercises, outdoor exercises and visits, practical exercises.

DATES: Quarterly

• Mine field awareness and exercise• Fire prevention • Cultural Sensitivity• 4x4 Driving (theoretical and practical)• Land Navigation• Final live scenario exercise

»Audience• All staff operating in or traveling to medium to high risk areas.• Eligibility Criteria• Completion of Basic and Advanced Security in the Field (UN Staff only)• Nomination from respective agency

»Outcomes• Understand UNSMS concept, structure, SLS, TRIP, MOSS, MORSS• Understand the meaning of personal security in a typical PK mission, how to best address security situations and the counter measures.• Know the principle of the first aid and the Triage concept. • Understand the principle of the UN vehicle convoy.• Be able to respond to different threats during the UN road convoy travel• Know how to use the UN communication devices • Be aware about the typical mission weapons/mines/chemical weapons.• Know how to drive safe• Know the principles of the landing navigation.• Know how to correctly handle unsafe situations in the field mission environment



Recommended Training Courses

● Competency Based Interviewing Skills for Interviewees Delivered by Central Service - CLC Trainers

● Inspira E-Performance Modules Delivered by Central Service - CLC Trainers

● Drafting E-Performance Smart Goals Delivered by Central Service - CLC Trainers

● Introduction to Core Values in the UN Delivered by Central Service - CLC Trainers

● Team Building Activity Facilitated by Central Service - CLC Trainers


[email protected] Training Courses



»Outcomes Ability to:• Access and navigate Performance Management tab in Inspira• Create and manage new e-Performance Document • WMake use of all related tools available in the electronic platform

»Notes Ad-hoc one-to-one sessions can be organized Tutoring service is also available upon request

Competency-Based Interviewing Skills for Interviewees Delivered by Central Service - CLC Trainers

»Objectives The overall purpose of this session is to sharpen staff members’ skills on how to perform well as interviewees, in competency-based interviews.

»Topics • Understanding UN Competencies• Understanding the requirements of Competency-Based Interview• Focus of Interview Reports• Interviewing Skills• Practice makes perfect

»Audience Newly employed staff and/or staff wishing to receive new inputs on how to perform well as interviewees, in competency-based interviews

»Outcomes• By the end of the training, participants will be able to:• Demonstrate an understanding of the meaning of UN competencies• Explain the importance of competencies in the assessment of interviewees• Describe the requirements of Competency based Interviews• Demonstrate how to present useful evidence of competencies possessed, during interviews• Practise interviewing skills and receive feedback

Schedule: 1 day

Methodology: Instructor-Led [Presentation, Case studies]


Drafting E-Performance Smart Goals Delivered by Central Service - CLC Trainers

»Objectives The overall purpose of this session is to reinforce one of the principles of performance management, namely, setting work goals and defining performance expectations

»Topics • The performance management cycle • What is a goal? • When can goal setting go wrong • Where do goals come from? • Types of goals • Criteria for writing goals – SMART criteria • Action verbs • Setting goals – a simple formula • Goals and success criteria • Related actions • Selecting competencies • The discussions on setting goals and related actions

»Audience Newly employed staff approaching the e-Performance tool and/or staff members wishing to receive new inputs on goal drafting technique

»Outcomes • Develop work plan goals/key results in terms of SMART criteria • Create accurate statements that lay out criteria for success• Identify core values and competencies that are most relevant to the key results/goals identified for the reporting cycle

Schedule: 1/2 day

Methodology: Instructor-Led [Presentation, case studies, documentary/video]


Inspira E-Performance Modules Delivered by Central Service - CLC Trainers

»Objectives The overall purpose of this session is to provide instructions for every step of the e-Performance process: Workplan, Mid-Point Review, End-Of-Cycle Evaluation

»Topics • Getting started: accessing Inspira • Navigation tips• Creating the performance document• Adding the FRO and the SRO• Correcting the functional title• Selecting additional supervisors

»Phase1: Workplan – Creation SM and Approval FRO Phase 2: Mid-Point Review – Start Mid-Point Review SM and complete Mid-Point Review FRO Phase 3: End-Of-Cycle evaluation – Self evaluation SM, Evaluation FRO, Approve evaluation SRO, Acknowledge evaluation SM, Printing supervisee’s performance document FRO, Printing own performance document SM, getting support

»Audience Newly employed staff approaching the e-Performance tool and/or staff wishing to receive new inputs on e-Performance special tools

Schedule: 1/2 day

Methodology: Instructor-Led [Presentation, case studies, documentary/video]

Dates: TBD



Introduction to Core Values in the UN Delivered by Central Service - CLC Trainers

»Objectives The overall purpose of this session is to define the UN Core Values and enhance staff members’ awareness and familiarity with them and the Competency framework

»Topics • The Competency framework• UN Values and Competencies• The UN Values• Integrity, Professionalism, Respect For Diversity

»Audience • Staff at all level

»Outcomes • Staff at all level will re-familiarize with the meaning of the indicators, the goal of the UN and its values

Schedule: 1/2 day

Methodology: Instructor-Led [Presentation, case studies]


Team Building Activity Facilitated by Central Service - CLC Trainers

»Objectives The overall purpose of this workshop is to increase self-awareness and build more effective teams.

»Topics • Understand self and others• Communicate more effectively• Understand others’ perception of self• Make better decisions• Value personal gifts »Audience • Staff members working in teams

»Outcomes Personal and team effectiveness will be enhanced

Schedule: 1/2 day or 1 day

Methodology: Instructor-Led [Presentation, case studies]

Dates: Held on demand




The courses indicated in this section are organized and managed by the Conference and Learning Team to respond to GSC staff needs in terms of soft and office skills.They cover the areas of Management, Project Man-agement, Communication and Job specific requirements

Training Courses on Cross Competencies

● Business Analysis Delivered by External Consultans

● Project Management Delivered by External Consultants

● Business Objects Web Intelligence 4.0 Training Delivered by Internal Trainers

● ICDL PROGRAMME Delivered by Internal Trainer


[email protected]



Project Management Delivered by External Consultants

» PRINCE2 is a de facto process-based method for effective project management. Used extensively by the UK Government, PRINCE2 is also widely recognized and used in the private sector, both in the UK and internationally. The PRINCE2 method is in the public domain, and offers best practice guidance on project management

The key features of PRINCE2 are • Focus on business justification • Defined organization structure for the project management team • Product-based planning approach • Emphasis on dividing the project into manageable and controllable stages • Flexibility that can be applied at the project appropriate level

PRINCE2’s formal recognition of responsibilities within a project, together with its focus on what a project is to deliver (the why, when and for whom) provides projects with • A common, consistent approach • A controlled and organized start, middle and end • Regular reviews of progress against plan • Assurance that the project continues to have a business justification

This six-day accredited course provides participants with a thorough grounding in PRINCE2 and is comprised of three main elements

The first element provides • Coverage of PRINCE2 principles

Schedule: For Prince2 Foundation, 3 days For Prince2 Practitioner, 3 days

Methodology: Instructor-Led [+Final examination for both modules]

Dates: TBD

Business Analysis Delivered by External Consultants

»Objectives ● Provide Project Managers with an introduction to the fundamentals of Business Analysis principles, in order to avail of the Business Analysis elicitation techniques prior and during the project implementation, to respond to customers’ needs in the most accurate and proper manner; ● Develop awareness on how solution performances could be measured and used as a basis for projecting future activities, programs and the strategic direction and organization, which will improve the estimation capabilities, as well as the focus on continuous improvement

»Topics• Introduction, the BA discipline, IIBA® and the certification model• Project Management and Business Analysis• Business Analyst and Project Manager: the dynamic duo• Case study: the project business manager• Business Analysis Knowledge Areas, tasks, underlying competencies, BA perspectives, the core concept model• Using the Core concept model to describe the UN initiatives from a BAperspective• Category of requirements• Business Analysis Planning and Monitoring• Elicitation and Collaboration• Requirement Life Cycle Management• Strategy AnalysisRequirements Analysis and Design DefinitionSolution EvaluationBA Underlying competenciesBusiness Analysis perspectives

»AudienceThis training class is directed to Business Analyst and BA experts, IT business analysts, customer service members and representatives, rketing experts, project team members, project managers, process managers, product managersSchedule:

Schedule: • 3 days

Methodology: Instructor-Led [Discussion of case studies, Videos, Presentations]

Dates: TBD

• The need for structured project management • Why pragmatic and intelligent use of methods is so important • How PRINCE2 can be employed to achieve business-related objectives

The second element considers the method itself • The structure of PRINCE2 • How the major themes and processes work on their own as well as together. The themes are examined in detail, as are the processes and their related activities • How the roles associated with the PRINCE2 method can be made really effective

The third element Deals with the tailoring of PRINCE2 and explores the need for tailoring the method when introducing it into a different environment and using it in different sizes of project, always bearing in mind the need to keep bureaucracy to a minimum. Presented by skilled lecturers with extensive experience in the practical application of project management, the course includes examination coaching and practice using sample questions»Pre-requisites The PRINCE2 Practitioners course is intended for managers and potential PRINCE2 practitioners who require hands-on experience of the method, themes, processes and activities • Delegates are likely to have experience of team leading, project management, project’s assurance/support or user management • Delegates will be provided with pre-course reading by email two weeks prior to attending the course. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that candidates spend 10 hours working through the pre-reading

Cross Competencies


ICDL (International Computer Driving Licence) Programme

»Objectives Acquiring an international ICDL certificate corresponding to individual level and need, as follows: - Fundamental Skills: ICDL Base and ICDL Standard - Being able to use different computer programmes securely and efficiently

*The ICDL certificate will be acquired upon completion of individual module exams *A certified ICDL trainer will facilitate the preparation for the exams and submit diagnostic tests to the students in support

»TopicsBase Certification: • Computer essential (Microsoft Windows 7) • Online Essentials (Microsoft Internet Explorer and Lotus Notes) • Word Processing (Microsoft Word) • Spreadsheets (Microsoft Excel)

Steps to complete this certification: • Complete instructor-led training • Successfully complete pre-assessment test • Successfully complete certification tests Standard Certification: • IT Security • Using Databases (Microsoft Access) • Presentation (Microsoft PowerPoint) *The selected modules are mandatory for UN staff

Steps to complete this certification: • Complete instructor-led training • Successfully complete pre-assessment test • Successfully complete certification tests *Please consider that the Base certification is a prerequisite for the Standard certification

»AudienceAll staff requiring/needing access to the modular certification »Outcomes Delegates will become skilled in using different computer programmes securely and efficiently, and will spend less time solving technical IT issues

Business Objects Web Intelligence 4.0 Training

»Objectives Give participants the skills to create comprehensive SAP Business Object Web Intelligence 4.x reports. They will learn how to analyze information, distribute information, and use the major reporting features of Web Intelligence

»Topics• The BI Launch Pad • Creating your first report • Selecting and filtering data • Evaluating data • Formatting your report • Working with data

»AudienceThe course is designed for Business users who need to generate effective reports using SAP Business Object Web Intelligence 4.x.

»Outcomes This course will make users familiar with concepts and terms, the first steps in database design, and how to build tablesParticipants will learn how to:• To build complete Web Intelligence reports • To restrict data using filters • To use various presentation styles • To analyze data

Schedule: 2 days

Methodology: Instructor-Led [Design and build tables for a database, Create table relationships, Create your first Access 2013 database, Introduction to queries]

Dates: TBD

Cross Competencies

Schedule: TBD

Methodology: Tailor-made paths can be designed, based on the groups’ needs and requirements

Dates: TBD



Safety and Security Training Courses


[email protected] and Security Training Courses● Field Occupational Safety Training Course 1 – FOS

● Field Occupational Safety Specialist Training Course 2 - FOSS

mailto:securitysectionungsc-br%40un.org?subject=


Field Occupational Safety Specialist Training Course 2 - FOSS

»Objectives Through classroom theoretical lectures, demonstrations, working group assignments, discussions, and practical exercises in actual workplaces, the student will be introduced the knowledge and competence to function as a Field Occupational Safety Focal Point (FOSFP) in DPKO, DFS and DPA directed or supported missions to include support and logistical bases and centres

»Topics• DPKO, DFS and DPA Field Occupational Safety Risk Management (FOSRM) - Policy • DPKO, DFS and DPA Field Occupational Safety Focal Point (FOSFP) - ToR• DPKO, DFS and DPA Incident Reporting - SOP• FOSRM Programme Development • FOSRM Programme Implementation Plan• Main Occupational Safety Hazards in the UN Workplace• Main Activities and Hazards in the UN Construction Sites• Occupational Safety & Health Committee• Field Occupational Safety Fact Finding• Field Occupational Safety Incidents/Accidents Statistics• Safety Signs & Symbols• Occupational Safety Risk Assessment Methodology (O-SRA)• Personal Protective Equipment – PPE• Guidelines on OS&H Management Systems (ILO OSH-2001)• Occupational Health, Occupational Medical Aspects, Injuries, First-Aid

»AudienceLine managers, supervisors and staff (at any level) who will perform in the capacity of either Occupational Safety Officer (OSO) or Field Occupational Safety Focal Point (FOSFP)

»Outcomes• Understand, know and describe the DPKO, DFS and DPA Field Occupational Safety Risk Management (FOSRM) Policy, SOP’s and relevant/ related guidelines on Occupational Safety Risk Management in general• Display competency and ability to identify and determine the most obvious and apparent occupational safety hazards and subsequent risks in workplaces of UN staff• Display competency and ability to provide recommendations on control measures to eliminate, prevent or mitigate occupational safety hazards

Schedule: 5 days

Methodology: Instructor-Led [Presentation, Team-work, Panels, Case studies, Classroom and On-site exercises, Individual work, Video]

Dates: Held on annual basis

Field Occupational Safety Training Course 1 – FOS

»Objectives Through classroom theoretical lectures, demonstrations, student working group assignments, discussions and classroom exercises the student will be introduced to, and provided the basic field occupational safety risk management programme knowledge

»Topics• DPKO, DFS and DPA Field Occupational Safety Risk management (FOSRM) - Policy • DPKO, DFS and DPA Incident Reporting - SOP• FOSRM Programme Development • Main Occupational Safety Hazards in the UN Workplace• Safety Signs & Symbols• Occupational Safety Risk Assessment Methodology (O-SRA)• Personal Protective Equipment – PPE

»AudienceUN staff members, at any level and from any occupational group

»Outcomes• Understand, know and describe the DPKO, DFS and DPA Field Occupational Safety Risk Management (FOSRM) Policy, SOP’s and relevant/related guidelines on Occupational Safety Risk Management in general• Display competency and ability to identify and determine the most obvious and apparent occupational safety hazards and subsequent risks in workplaces of UN staff• Display competency and ability to provide recommendations on control measures to eliminate, contain, substitute, prevent and/or mitigate occupational safety hazards and risks• Explain the core concept, need and importance of a simple but effective Occupational Safety Risk Management Program• Introduce, assist with, and undertake basic occupational safety risk assessments and workplace inspections• Support and assist in the development of the individual missions Field Occupational Safety Programmes in accordance with the DPKO, DFS and DPA FOSRM Policy• Participate in or directly support the missions Occupational Safety and Health Committee

Schedule: 5 days

Methodology: Instructor-Led [Presentation, Team-work, Panels, Case studies, Classroom and On-site exercises, Individual work, Video]

Dates: Held on annual basis

Safety and Security


ICTD Training CoursesGSC Course Calogue November 2017-June 2019

Geospatial Information

Geospatial Information● Geo Data Standardisation Workshop (remote update, policies of sharing and access management) Category: Geospatial Information/General


[email protected]

ICTD Training Courses

mailto:ICCTrainingUnit%40un.org?subject=

3534



Geo Data Standardisation Workshop (remote update, policies of sharing and access management) Category: Geospatial Information/General

»Objectives This course is a combination of training and workshop to maintain and develop the standardised/centralized geodatabase concept for UN Operational data, including harmonized symbology, remote update, and policies of sharing and access management.This course will cover essential workflows in multiuser geodatabases and will introduce the geodatabase structure as well as the general IT infrastructure at GSC GIS Center.

»Audience:This course is intended for geospatial database technicians, who are responsible for the database population, update and maintenance.

»Prerequisites:Participants attending this course should have basic experience with geospatial databases, working editing feature editing and topology environments.

»Schedule: 5 days

»Dates: TBD

»Venue: Brindisi



ICT Infrastructure

ICT Infrastructure ● VMware Horizon 7: Install, Configure, Manage (V7) Category: ICT Infrastructure/Systems

● VMware NSX: Install, Configure, Manage V6.2 Category: ICT Infrastructure/Systems

● VMware vRealize Automation: Install, Configure, Manage Category: ICT Infrastructure/Systems



[email protected]





VMware NSX: Install, Configure, Manage V6.2 Category: ICT Infrastructure/Systems

»Objectives: This comprehensive, fast-paced training course focuses on installing, configuring, and managing VMware NSX®. This course presents VMware NSX as a part of the software-defined data center. Participants will learn how to use logical switching in VMware NSX to virtualize switching environment. The course also details logical routing to enable participants to dynamically route between different virtual environments. And you will learn how to take use gateway services, firewall configurations, and security services to help secure and optimize the VMware NSX environment.Access to a software-defined data center environment is provided through hands-on labs to reinforce the skills and concepts presented in the course.

»Audience:This course is intended for system or network administrators at the mission level.

»Prerequisites:Students attending this course should have experience with VMware Data Center Virtualization Fundamentals.

»Notes:This course will be held in conjunction with “VMWARE vREALIZE AUTOMATION: INSTALL, CONFIGURE, MANAGE” training course.

»Schedule: 5 days

»Dates: TBD

»Venue: Valencia

VMware vRealize Automation: Install, Configure, Manage Category: ICT Infrastructure/Systems

»Objectives: During this five-day course, participants will focus on installing, configuring, and managing VMware vRealize® Automation™. they will learn about the configuration and use of the vRealize Automation platform, including self-service provisioning and the creation of catalog services that include predefined virtual machines, software components, and on-demand VMware NSX® networks. This course also covers interfacing vRealize Automation with other systems, using VMware vRealize® Orchestrator™ to leverage workflows, and creating approval cycles and managing machine lifecycles to conserve resources. In addition, they will better understand and know how to achieve the benefits of automation as a component of the software-defined data center.

»Audience:This course is intended for experienced system administrators and system integrators responsible for designing and implementing VMware Horizon® solutions at the mission level

»Prerequisites:Students attending this course should have experience in Install, Configure and Manage VMware systems.

»Notes:This course will be held in conjunction with “VMWARE NSX: INSTALL, CONFIGURE, MANAGE V6.2” training course.

»Schedule: 5 days

»Dates: TBD

»Venue: Valencia

VMware Horizon 7: Install, Configure, Manage (V7) Category: ICT Infrastructure/Systems

»Objectives This five-day, hands-on course gives the participants the skills to deliver virtual desktops and applications through a single virtual desktop infrastructure platform. This course bui Wlds the skills in installing, configuring, and managing VMware Horizon® 7 through a combination of lecture and hands-on labs. the participants will learn how to configure and deploy pools of virtual machines, how to manage access and security of the machines, and how to provide a customized desktop environment to end users.

»Audience: This course is intended for systems administrators involved in the setup of VMWare technology at the mission level.

»Prerequisites: Students attending this course should have experience using the VMware infrastructure.

»Notes: This course will be held in conjunction with “VMWARE AIRWATCH: BOOTCAMP” training course.

»Schedule: 5 days

»Dates: TBD

»Venue: Valencia



Network● Troubleshooting and Maintaining Cisco IP Networks V2.0 (TSHOOT) Category: ICT Infrastructure/Network

● Troubleshooting Cisco ip Telephony and Video (CTCOLLAB) Category: ICT Infrastructure/Network

● Managing Enterprise Networks with Cisco Prime Infrastructure 3.0 (MENPI) Category: ICT Infrastructure/Network

● Implementing Cisco Secure Mobility Solutions (SIMOS) Category: ICT Infrastructure/Network

● Conducting Cisco Unified Wireless Site Survey 2.0 (CUWSS) (Replaced with WIDE SIGN – De-signing Cisco Wireless Enterprise Networks 1.0 - content to be received) Category: ICT Infrastructure/Network

● Implementing Cisco Unified Wireless Voice Networks 1.0 (IUWVN)Replaced with WIDEPLOY – Deploying Cisco Wireless Enterprise Networks 1.0 Contents to be received) Category: ICT Infrastructure/Network

NetworkICTD Training Courses


[email protected]





Troubleshooting and Maintaining Cisco IP Networks V2.0 (TSHOOT) Category: ICT Infrastructure/Network

»Objectives: TSHOOT v2.0 will describe the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networks. Through discovery labs, the participants will learn how to isolate and fix the network issues.

»Audience:This course is intended for network administrators who are responsible for implementing and troubleshooting complex routed network environments.

»Prerequisites:To attend this course students should have attended the Implementing Cisco Switched Networks (SWITCH) v2.0 and Implementing Cisco IP Routing (ROUTE) v2.0 courses or have experience with the implementation and verification of enterprise routing and switching technologies

»Notes:This course will be held in conjunction with the “ENCWE - ENTERPRISE NETWORK CORE AND WAN ESSENTIALS” training course.

»Schedule: 5 days

»Dates: TBD

»Venue: Brindisi

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) Category: ICT Infrastructure/Network

»Objectives: The Troubleshooting Cisco® IP Telephony & Video (CTCOLLAB) Version 1.0 training course prepares the participants for troubleshooting Cisco Unified Communications Manager, Video Communication Server (VCS) Control, and Expressway series in a multisite voice and video network. Participants will also gain knowledge in troubleshooting issues with call setup, issues with Intercluster Lookup Service (ILS), Cisco Unified Communications Manager mobility features, Cisco TelePresence® Management Suite, and issues with voice quality and media resources.

»Audience:This course is open to network administrators involved in the designing and application of network systems in field missions.

»Prerequisites:The participants should have practical experience with deploying and operating networks based on Cisco network devices and Cisco IOS software.

»Schedule: 5 days

»Dates: TBD

»Venue: Valencia

Managing Enterprise Networks with Cisco Prime Infrastructure 3.0 (MENPI) Category: ICT Infrastructure /Network

»Objectives: The Managing Enterprise Networks with Cisco Prime™ Infrastructure is an instructor-led, lab-based, hands-on course. This course provides network engineers and technicians with tools necessary to design, deploy, operate, and optimize enterprise networks with the Cisco Prime Infrastructure solution.

»Audience:The intended audience for this course is network engineers and technicians in field missions.

»Prerequisites:The participants should have practical experience with deploying and operating networks, wireless networks based on Cisco network devices and basic understanding of Simple Network Management Protocol (SNMP) or network administration, management and troubleshooting at a mission level.

»Notes:This course will be held in conjunction with the “SIMOS - Implementing Cisco Secure Mobility Solutions” training course.

»Schedule: 5 days

»Dates: TBD

»Venue: Brindisi




Implementing Cisco Secure Mobility Solutions (SIMOS) Category: ICT Infrastructure/Network

»Objectives: This course is designed to prepare network engineers with the knowledge and skills they need o protect data traversing a public or shared infrastructure such as the Internet by implementing and maintaining Cisco VPN solutions. Students of this course will gain hands-on experience with configuring and troubleshooting remote access and site-to-site VPN solutions, using Cisco ASA adaptive security appliances and Cisco IOS routers.


»Prerequisites:The participants should have experience with CCNA Security at a mission level.

»Notes:This course will be held in conjunction with the “MENPI - MANAGING ENTERPRISE NETWORKS WITH CISCO PRIME INFRASTRUCTURE 3.0” training course.

»Schedule: 5 days

»Dates: TBD

»Venue: Brindisi

Conducting Cisco Unified Wireless Site Survey 2.0 (CUWSS)(Replaced with WIDE SIGN – Designing Cisco Wireless Enterprise Networks 1.0 - content to be received) Category: ICT Infrastructure/Network

»Objectives: The aim of this course is to provide students with information and practice activities to technically plan and conduct a wireless site survey. The student should be able to design the RF network and conduct a post installation assessment to ensure compliancy.

»Audience: The intended audience for this course is network engineers and technicians in field missions.

»Notes:This course will be held in conjunction with the “IUWVN - Implementing Cisco Unified Wireless Voice Networks 1.0" training course.

»Schedule: 5 days

»Dates: TBD

»Venue: Brindisi

Implementing Cisco Unified Wireless Voice Networks 1.0 (iuwvn) replaced with wideploy – Deploying Cisco Wireless Enterprise Networks 1.0 Contents to be received) Category: ICT Infrastructure/Network

»Objectives: The aim of this course is to provide students with information and practice activities to integrate VoWLAN services into the wireless network, implement QoS, as well as support multicast, video and high bandwidth applications into the wireless network.


»Notes:This course will be held in conjunction with the “CUWSS - CONDUCTING CISCO UNIFIED WIRELESS STE SURVEY 2.0" training course.

»Schedule: 5 days

»Dates: TBD

»Venue: Brindisi



Radio● Motorola MSO Engineer Category: ICT Infrastructure/Radio

● Rigging re-Certification Category: ICT Infrastructure/Radio

● Height Safety and Telecommunications Rigging Category: ICT Infrastructure/Radio

RadioICTD Training Courses


[email protected]





Motorola MSO Engineer Category: ICT Infrastructure/Radio

»Objectives: The 12-day Motorola MSO Engineer event is a combination of three courses on Dimetra topics, followed by the certification exam on the last day. During the first 4 days of this workshop delegates will use configuration and administration applications to manage a Dimetra IP R8.x system as they would on a daily basis. The delegates will perform configuration set up procedures for the more popular features and functions as well as common administration tasks, based on real business scenarios. The next 4 days will allow delegates to use applications to identify faults on systems components using a live Dimetra IP R8.x system and within the context of business scenarios. On the last 3 days, the delegates will use applications on a live Dimetra IP R8.x system to learn how to interpret system and user performance based on call traffic and device statistics. At the end of the workshop the participants will be taking a certification exam.

»Audience:System operations staff and field engineers who perform fault management tasks on a Dimetra IP R8.x system at a mission level.

»Prerequisites:The participants attending this course should have experience with Dimetra IP R8.x System).

»Schedule: 12 days

»Dates: TBD

»Venue: Brindisi

Rigging re-Certification Category: ICT Infrastructure/Radio

»Objectives: This training is to be completed by all certified riggers every 3 years. Course agenda will cover the following topics: ● Personal Protective Equipment for telecommunications rigging update. ● Risk assessment and method statements for rigging update. ● Inspection of PPE refresher. High structure rescue and self-evacuation reassessment

»Audience:The course is intended for certified riggers whose credential is going to expire.

»Prerequisites:Participants in this training must be already certified riggers

»Schedule: 2 days

»Dates: TBD

»Venue: Brindisi

Height Safety and Telecommunications Rigging Category Category: ICT Infrastructure/Radio

»Objectives: Scope of this course will be to qualify rigging technicians in field missions as Certified Riggers, which is a mandatory requirement for climbing communications towers. This course will introduce participants to the equipment, tools and safety techniques required to climb a tower and will provide an overview of the issues of constructing and maintaining wireless communications sites. At the end of the course and upon successful completion of the exam, the participants will receive an ID card showing their certification.

»Audience:This training course is intended for communications technicians who are required to climb wireless communication installations and are responsible for building, inspecting, monitoring and maintaining wireless communications towers.

»Notes:Dedicated sessions of this course can be arranged upon request at mission level in classroom-based format.

»Schedule: 10 days

»Dates: TBD

»Venue: TBD



Satellite● DFS Globecomm Satellite Outstation Installation Operation, Commissioning, and Maintenance (IOC&M) Category: ICT Infrastructure/Systems

● NCPA - Newtec Certified Product Associate Category: ICT Infrastructure/Systems

● GVF Basic Hands-on Skills Test (HOST) Category: ICT Infrastructure/Systems

SatelliteICTD Training Courses


[email protected]





DFS Globecomm Satellite Outstation Installation Operation, Commissioning, and Maintenance (IOC&M) Category: ICT Infrastructure/Systems

»Objectives: The DFS Globecomm Satellite Outstation IOC&M training course will teach the UN team the proper methods for safe erection of the antenna system in accordance with OEM documentation, installation and operation of the L-Band electronics suite, commissioning of the terminal, and long term preventative maintenance and troubleshooting techniques. At the completion of the course, the students will be able to perform all necessary local operation and maintenance of the equipment.

»Audience:This event is intended for UN satellite technicians who already have some experience in maintaining and operating a satellite communications earth station.

»Notes:This course will be held in conjunction with the GVF BASIC HANDS-ON SKILLS TEST (HOST) and NCPA - NEWTEC CERTIFIED PRODUCT ASSOCIATE. The exam can also be organized upon request at mission level or as regional event.

»Schedule: 2 days

»Dates: TBD

»Venue: Brindisi

NCPA - Newtec Certified Product Associate Category: ICT Infrastructure/Systems

»Objectives: During this course, the participants will learn the functioning and support model of the Dialog platform. The first module will give an overview of the scalability of the platform, the management tools, the techniques used to create flexibility and efficiency. The second module will focus on the three tiered support model: care pack and care plans for support, repair services, software warranty and upgrades.

»Audience:This event is intended for UN satellite technicians who already have some experience in maintaining and operating a satellite communications earth station.

»Notes:This course will be held in conjunction with the GVF BASIC HANDS-ON SKILLS TEST (HOST) and DFS GLOBECOMM SATELLITE OUTSTATION INSTALLATION OPERATION, COMMISSIONING, AND MAINTENANCE (IOC&M).

»Schedule: 2 days

»Dates: TBD

»Venue: Brindisi

GVF Basic Hands-on Skills Test (HOST) Category: ICT Infrastructure/Systems

»Objectives: The GVF Basic Hands-on Skills Test (HOST) is the final practical exam required for all GVF Satcom Professional Certifications to get the GVF Basic Installer Certification, or the GVF Advanced Installer Certification or the GVF Specialist Certification. It’s a 4 to 8 hours classroom-based event administered by GVF examiners aiming at verifying the students’ ability to use in a hands-on environment the core skills taught in online courses.

»Audience:This test is intended for field technicians involved in the satellite area who are responsible for installing any type of VSAT terminal and are interested in getting the GVF Satcom Certification.

»Prerequisites:Students should complete the GVF 510 to access the GVF Basic Installer Certification, the GVF 510 + 520+ 521 to access the GVF Advanced Installer Certification, the GVF 510 + 520 + 521 + GVF 503 to access the GVF Specialist Certification.

»Notes:This exam session will be held in conjunction with the NCPA - NEWTEC CERTIFIED PRODUCT ASSOCIATE and DFS GLOBECOMM SATELLITE OUTSTATION INSTALLATION OPERATION, COMMISSIONING, AND MAINTENANCE (IOC&M). The exam can also be organized upon request at mission level or as regional event.

»Schedule: 2 days

»Dates: TBD

»Venue: Brindisi



ICT Management Personal Development● Supervisory Skills for new ICT Managers Category: ICT Management/Personal Development

ICT Management Personal DevelopmentICTD Training Courses


[email protected]


5756



Supervisory Skills for new ICT Managers Category: ICT Management/Personal Development

»Objectives: The aim of this ten-day training course is to provide Communications and Information Technology field staff, new to the supervisory roles within ICT, with the core and managerial competencies required to conduct their daily work as unit supervisors. It is also aimed at assisting them in transitioning from the technical to the managerial position. The current program encompasses the following: ● People Management – 4-day outsourced training aimed at developing the skills required to effectively manage people ● Competency-based Performance Management - 1 ½ -day in-house workshop aimed at reinforcing the supervisors’ skills on the principles of performance management, i.e. work planning, on-going feedback, mid-point review, end-of-cycle appraisal against agreed expectations ● ICT Governance – 4 ½ days in-house workshop conducted by an ICTD/DFS Officer and focusing on procurement process and ICT contract administration and management, CITS Property Management, results-based budget, ICT infrastructure management and services in the field, ICTD governance and policies

»Audience:This training course is intended for Communications and Information Technology new supervisors of all field missions who are moving from technical to managerial position within ICT.

»Notes:This course is one of the prerequisites required for being admitted to the ICTD Management Certification Program.

»Schedule: 10 days

»Dates: TBD

»Venue: Brindisi



IT Security ● Check Point Security Administration R77 (CCSA) & Check Point Security Expert (CCSE) Category: ICT Security/Network Security

● Symantec Endpoint Protection 12.1: Administration Category: ICT Security/Security Systems

IT Security ICTD Training Courses


[email protected]





Symantec Endpoint Protection 12.1: Administration Category: ICT Security/Security Systems

»Objectives: This class covers how to design, deploy, install, configure, manage and monitor Symantec Endpoint Protection 12.1 (SEP 12.1). Students will learn how to create and implement the client firewall, intrusion prevention, application and device control, and behavioral protection policies that guard the enterprise from viruses and hackers. In addition, students will learn how to perform server and database management, expand the management environment, use virtualization features for virtual clients and interface the Symantec Endpoint Protection Manager with Protection Center.

»Prerequisites:Students should have working knowledge of advanced computer terminology, including TCP/IP networking terms and Internet terms, and an administrator-level knowledge of Microsoft Windows 2000/XP/2003 operating systems.

»Schedule: 5 days

»Dates: TBD

»Venue: Valencia

Check Point Security Administration R77 (CCSA) & Check Point Security Expert (CCSE) Category: ICT Security/Network Security

»Objectives: In line with the migration to the organization firewall standard platform, the Check Point Security Administration R77 and the Check Point Security Expert R77 training courses will provide an understanding of the basic concepts and skills necessary to configure Check Point Security Gateway and Management Software Blades. During this course you will configure a Security Policy and learn about managing and monitoring a secure network, upgrading and configuring a Security Gateway and implementing a virtual private network.

»Audience:This course is designed for system and network administrators in the field involved in the migration project and in charge of supporting, installing, deploying or administering Check Point Software Blades.

»Prerequisites:Students attending this course should have general knowledge of TCP/IP, and working knowledge of Windows, UNIX, network technology and internet.

»Schedule: 5 days

»Dates: TBD

»Venue: Valencia


GSC Course Calogue November 2017-June 2019 Supply Chain Service Training Courses

Engineering

● Easygen Control System Synchronisation Training Delivered by Caterpillar (NI) Limited (FG Wilson)

● 75 kVA & 160 kVA Generator Familiarisation Training Delivered by Coelmo Spa

● 10 - 50 kVA & 125 kVA Generator Familiarisation Training Delivered by Bruno S.R.L.

● Designing & Commissioning of Solar off-Grid Systems Training and Workshop Delivered by Peak International Trade Co., LTD

● Field Water and Waste Water Solar Powered Pumping System Delivered by EMWG SRL

EngineeringSupply Chain Service Training Courses


[email protected]

mailto:ungsc-lstraining%40dfs.un.org?subject=



Supply Chain Service Training Courses

Easygen Control System Synchronisation Training Delivered by Caterpillar (NI) Limited (FG Wilson)

»Objectives To gain confidence and develop diagnostic skills and understanding on Operation, installation, commissioning and synchronizing Easygen control systems.

»Topics• Modes of operation • Explanation of status menus • Resetting of alarms and shutdowns• Site set-up and programming• System upgrades AVR and sensing • Remote communications – Netbiter• Full understanding of synchronisation and panel configuration• Complete installation and commissioning process

»Audience• Engineering and generator staff • Prerequisites• Skilled service / field engineers with a minimum of one year relevant experience and who have attended and completed the UN / FG Wilson - • Alternator and Control System Course.

»Outcomes At the end of the course participants will have developed their diagnostic skills and be more familiar with the Operation, installation, commissioning and synchronising Easygen control systems.

»Notes • Training equipment used will include engines, alternators, generating sets and Easygen control panels;• An FG Wilson training manual will be provided for each attendee and a Certificate of Competence will be issued to each successful candidate on passing final written assessment.

Schedule: 4 days

Methodology: Instructor-led & Hands-on

Dates: May 2018

Venue: Belfast – Northern Ireland

75 kVA & 160 kVA Generator Familiarisation Training Delivered by Coelmo Spa

»Objectives The course will be an Advanced Training Course for UN Electrical/Mechanical Engineers on COELMO Generating Sets Contracts No. PD/C0042/16 and PD/C0040/16.

»Topics• Engine/alternator OEMs: • Theoretical/Operational Management of COELMO Generating Sets • 75kVA Generating Set Trailed Version (According to Contract specifications: For ATS version); • 160kVA Generating Set (According to Contract specifications: For ATS version / SYNC version); • Sizing (Understanding which size Generating Set best suits field requirements); • Trouble Shooting: • 75kVA Generating Set Trailed Version (According to Contract specifications: For ATS version); • 160kVA Generating Set (According to Contract specifications: For ATS version / SYNC version); • Engine non routinary maintenance training held by engine OEM engineer (engine manufacturer); • Alternator non routinary maintenance training held by alternator OEM engineer (alternator Manufacturer);

»AudienceEngineering and generator technical staff

»PrerequisitesSkilled service / field engineers with a minimum of one year relevant experience

»OutcomesAt the end of the course participants will have developed their diagnostic skills and be more familiar with the Operation, installation, commissioning and synchronizing control systems.

Schedule: 5 days


Dates: April 2018 & 2019

Venue: Acerra (Naples) - Italy




10 - 50 kVA & 125 kVA Generator Familiarisation Training Delivered by Bruno S.R.L

»Objectives The training will instruct generator technicians, mechanics and UN technical staff not familiar with the equipment. The course will cover the basic operation, maintenance, installation and handling of the equipment.

»Topics• Scope of Supply of the generators • Overview of engines – Lombardini engines KDI1903M, KDI2504M, KDI2504TM, KDI3404TM, Volvo engine TAD750GE.• Fuel system function and operation.• Electronic Control Module management system.• Control system interface, methods of operation and adjustments.• Electronic Service Tool operation and functions

• Alternator and AVR• Principles of operation and function.• Voltage reconfiguration• Adjustment of AVR set points

• Q7420AMF control panel and analogic controls• DSE7420 control board• Keystart and Automatic Mains Failure (AMF) Operation • ATS operation • Explanation control panel and analogic electrical schematics• Control system operation and functions.• Digital controls operation and function• Transfer systems installation and set-up.• Fault resetting.

• Q8610S automatic paralleling operation• DSE8610 synchronizing auto start load share control module • 4 x 125kVA synchronizing panel system • DSE8660 module • Explanation of electrical schematics• Modes of operation. (Island, Multiple Generator Sets, Utility Supply)• Explanation of status menus.• Resetting of alarms and shutdowns.• Electronic Service Tool operation and functions

»Audience Engineering and generator technical staff

»PrerequisitesSkilled service / field engineers with a minimum of one year relevant experience

»OutcomesAt the end of the course the participants will be able to carry out basic operation, maintenance, installation and handling of the equipment delivered, 10-50kVA and 125kVA generator

»NotesTwo instructors will deliver the training using the required course equipment/displays, test equipment and tools, as well as the requisite training literature/handouts written in English language for each participant.

Schedule: 5 days


Dates: 1 Session in 2017 / 18 (Dates TBD) 1 Session in 2018 / 19 (Dates TBD)

Venue: Grottaminarda (AV) - Italy

Designing & Commissioning of Solar off-Grid Systems Training and Workshop Delivered by Peak International Trade Co., LTD

»Objectives The scope of this training and workshop is to familiarise with Designing and Commissioning of Solar off-grid systems available under Contract PD/C0006/16 (Provision of Photovoltaic Diesel Hybrid Power Systems - Peak International Trade (Tianjin) Co., LTD).

»Topics• Main concepts for SMA Hybrid Systems• SMA off-grid system with Sunny Island inverters• Requirements and settings for the PV plant• Requirement and setting for the lead-acid battery• Main features of the Sunny Island battery inverters• Rough estimation of the main components• SMA software for PV plants without grid connection• Workshop 1: Designing a pump system• Workshop 2: Designing a school system• Workshop 3: Test• Requirements for the first commissioning• The Quick Configuration Guide (QCG)• Menu Structure of the Sunny Island inverters• User, Installer and Expert mode• Main parameter to be used during the first commissioning• Genset request parameter• Load-shedding parameter• The Quick Configuration Guide (QCG)• The Quick Configuration Guide (QCG)• Advanced settings

»AudienceThe target audience are experts at the supervisory levels involved in mission power management from the CITS, Engineering sections and other responsible units, technicians who will carry out installation and, staff with some knowledge of the Sunny Island inverter who wish to strengthen their design skills

»OutcomesAt the end of the course participants will be familiar with Solar off-grid systems available under Contract PD/C0006/16 and be able to design and install a solar PV system.

Schedule: 5 days


Dates: 1 Session in 2017 / 18 (Dates TBD) 1 Session in 2018 / 19 (Dates TBD

Venue: TBD



Field Water & Waste Water Pumps and Solar Powered Pumping Systems Delivered by EMWG SRL

Objectives To provide operation & maintenance training for UN technical staff, giving them hands on experience with the water and sanitation equipment under system contract no. PD/C0178/13 Field Water and Waste Water Pumps (including solar powered pumping systems).

»Topics • Introduction to the Pump contract: presentation of all the pumps and accessories, including control panels (part I: ESP – ABS – S-ESP)• Introduction to the Pump contract: presentation of all the pumps and accessories, including control panels (part II: DOP – DWP – S-DWP - WWP)• Practice on GPC sizing software (how to select the correct pump, how to size it, how to calculate solar panels configurations…)• Hands-on pump maintenance (CRN, SP, SEG, Diesel)• How to use and programme an inverter• How to install Solar Equipment in the field (Hands-on) – Practical installation, including panels and structures mounting, electrical connections and all related accessories for submersible and solar pumps

Participants are to bring protective wear

»AudienceUN water and sanitation engineers and specialists in the field

»OutcomesAt the end of the course participants will be familiar with the operation of the Watsan water and waste water pumps including solar powered pumping systems.

Schedule: 5 days

Methodology: Classroom and hands on practical training

Dates: 23 – 27 October 2017

Venue: EMWG Head Quarters Seregno (MB) - Italy

7170

Transport

● Iveco Trucks Technical Training Delivered by COPENHAGEN GLOBAL A/S - Facilitator: CNH Industrial ITALIA S.p.A.

● Nissan Technical Training Delivered by Nissan Trading Co., Ltd

● Ford Automatic or Manual Transmission & 4 Wheel Drive (4WD/4L) Delivered by Global Fleet Sales (GFS), RMA Group USA

● Defensive Driving Delivered by Automotive Management Services FZ-LLC (AMS FZ-LLC)

● Driving Test Officer Certification Course Delivered by Automotive Management Services FZ-LLC (AMS FZ-LLC)

● Vehicle and Power Generator Workshop Health and Safety Training Course Delivered by Automotive Management Services FZ-LLC (AMS FZ-LLC)

Transport





[email protected]





Iveco Trucks Technical Training Delivered by COPENHAGEN GLOBAL A/S - Facilitator: CNH Industrial ITALIA S.p.A.

»Objectives This training session is aimed at providing a more in depth and advanced view of the Iveco truck suspensions and pneumatic brake system.

»Topics• Characteristics and description of the brake system• Electronically controlled pneumatic suspension system • Compressed air components • Description, characteristics and operation of the ABS system • Trouble shooting• Adjustment air brake system• Specific procedures in repairing the system

»AudienceWorkshop Supervisors/ vehicle mechanics/technicians

»OutcomesAt the end of this session, technicians will be familiar with the Iveco truck suspensions and pneumatic brake system and be able to face real emergencies on the vehicle when not close to a Iveco dealer.

Schedule: 5 days


Dates: 13 – 17 November 2017

Venue: Brindisi

Nissan Technical Training Delivered by Nissan Trading Co., Ltd

»Objectives Train Technicians to be able to perform proper maintenance and solve problems on the Common Rail Diesel Engine that newly equipped on Patrol (Y61), Civilian (W41) and Urvan (E26)

»Topics• Knowledge of Internal Combustion Engine • Principle of Common Rail Diesel Engine• Fuel Flow System• Injection Pump• Injection Nozzle• Glow Plug System• Exhaust Gas Recirculation System• Turbo Charging System• Blow-by System• Using Service Manual to find suitable page what the Technician looking for• Trouble Shooting with Diagnostic method• Important service points of Y61, W41 and E26• Utilization of the Diagnostic Tools for Maintenance & Diagnostic• Practical exercises on the vehicle

»AudienceAutomobile Mechanics/Technicians

»Prerequisites Participants should have a deep automotive knowledge and experience

»OutcomesAt the end of this session technicians should have enough knowledge on the Common Rail Diesel Engine and be able to do proper maintenance and solve problems on the Diesel Common Rail.

»Notes• Participants should bring Nissan Diagnosis Tools (CONSULT Ⅲp) from each Mission• Participants should bring ESM-CD (Electrical Service Manual) from each Mission

Schedule: 5 days

Methodology: Instructor-led [Classroom, Workshop, Pedagogical exercise]

Dates: 20 - 24 November 2017

Venue: Brindisi




Ford Automatic or Manual Transmission & 4 Wheel Drive (4WD/4L) Delivered by Global Fleet Sales (GFS), RMA Group USA

»Objectives Being able to do maintenance and to diagnose the Ford Automatic/Manual/4WD Transmission using the technical documentation and the different measurement tools.

»Topics• Basic principles of the Transmission• Analysis of 6R80 Automatic Transmission (Ford Ranger & Ford Everest)• Analysis of MT82 Manual Transmission (Ford Ranger, Ford Everest & Ford Transit)• Analysis of 4 Wheel Drive Transmission Systems / Terrain management System• Analysis of the Front and Rear Differential• Maintenance of Automatic/Manuel Transmission Systems• Maintenance on the Transfer Case and the Rear/Front Differential• Diagnostic of Automatic/Manual & 4X4 Transmission Systems• Utilization of the Diagnostic Tools for Maintenance & Diagnostic• Practical exercises on the vehicle

»AudienceWorkshop Supervisors / vehicle mechanics / technicians

»PrerequisitesAudience should have a deep knowledge or experience of automotive workshop

»OutcomesAt the end of this session, technicians will be able to do the maintenance and the diagnostic on the Ford Automatic / Manual / 4X4 Transmission using the mechanical, electrical and diagnostic tool.

Schedule: 5 days

Methodology: Instructor-led [Classroom, Workshop, Pedagogical exercise]

Dates: 20 - 24 November 2017

Venue: Brindisi

Defensive Driving Delivered by Automotive Management Services FZ-LLC (AMS FZ-LLC)

»Objectives Learning defensive driving best practice techniques in order to reduce road fatalities, avoid crashes and choose safe, responsible and lawful driving behavior, irrespective of the environment, political or risk adversity to the driver and passengers.

»Topics• The driver• The vehicle• Safe Driving for Life (responsible driving habits for safe, accident-free driving)• Traffic laws • Highway safety • Driving environment and impairment• Alcohol and drug impaired driving • Planning the journey• Threats and risks• Hazards and observations• Driving in emergency situations• Driving in convoy

»AudienceAll drivers in the missions including transport, dispatch, contingent and security staff

»OutcomesThe expected outcome of the Training Course is to provide participants with enhanced knowledge of major topics and best practices in the driving field. Enhance the UN participants’ capability to train or supervise other personnel in the tasks outlined in the course topics above. Enhance driving skills and risk awareness of UN participants.

Schedule: 5 days

Methodology: Instructor-led [theory, practice activities and feedback sessions, in order to maximise the learning outcomes]

Dates: Yearly basis

Venue: UNIFIL




Driving Test Officer Certification Course Delivered by Automotive Management Services FZ-LLC (AMS FZ-LLC)

»Objectives To ensure each students understands road safety best practices, planning safety campaigns, gain knowledge in leadership, instructional techniques and assessment skills and provide internationally recognized certification for the UN Driving test officers.

»Topics• Theory test• The psychology of driver testing• Developing driver briefings for varying Mission conditions• Hazard perception and Hazard mitigation strategies• Practical driving test• Eye tests and other driver health considerations • Intervention by the tester during the test• Road sign test• Safe Driving for Life (responsible driving habits for safe, accident-free driving)• Driving procedures, driving test standards, and procedures relating to conduction of driving tests.

»AudienceAll Driving Testers and Dispatch Staff.

»Outcomes: The expected outcome of this course is to provide participants with enhanced knowledge of major topics and best practices in the transport and driving fields. Enhance the UN participants’ capability to train or supervise other personnel in the tasks outlined in the courses syllabus above. Enhance driving skills, risk awareness and driving certification knowledge and skills.

Schedule: 5 days

Methodology: Instructor-led [theory, practice activities, practical and written test, and feedback sessions, in order to maximise the learning outcomes]

Dates: Yearly basis

Venue: Brindisi

Vehicle and Power Generator Workshop Health and Safety Training Course Delivered by Automotive Management Services FZ-LLC (AMS FZ-LLC)

»Objectives To enhance the knowledge and management of safety and health operational risks in vehicle, car body and power generator repair and maintenance workshops, hereinafter, for ease of reference, referred to as the “workshops”; To learn how to implement related best practices for risk prevention and mitigation in workshops; To assist participants to improve the safety and health level of service performance of UN workshop operations.

»Topics • Concepts and application of risk management: a) general risk management principles, b) motor workshop safety and health risk assessment and management;• Vehicles and power generators as sources of hazards; Infrastructures and equipment-generated hazards;• Best safety and health practices, and risk control measures in vehicle, car body and power generator workshops;• Workshop safety, health accident statistics, and using lessons learnt;• Key general principles on health and safety work legislations and regulations;• Fundamentals on health and safety regulations related to: vehicle maintenance and repair, manual handling operations, storing, and handling of dangerous goods in automotive, power generators and car body repair workshops;• Workshop health and safety education and campaigns: how to educate technical staff on safety issues;• Enforcing and ensuring compliance with workshop health and safety legislations and policies;• Practical activities

»AudienceUN vehicle and power generator mechanics, car electricians, and car body repair staff

»OutcomesAfter completing the “Requested Course” UN training participants should be able to acquire or deepen the following skills and competencies:

• Discuss and apply best safety practices and appropriate guidance with regards to operations in vehicle, car body and power generator repair and maintenance workshops;• identify, assess, control, prevent and mitigate workshop health and safety operational risks;• comply with key elements of international regulations on safety and health in workshops;• challenge and review the established operations in UN “workshops” in order to improve safe working methods, processes and operations.

»Notes At the end of the course there is a written multiple-choice test, covering all the course topics.

Schedule: 5 days classroom

Methodology: Combined [theory with practice, instructor-led, hands-on exercises and practical activities to maximise the learning outcomes.

Dates: Yearly basis

Venue: Brindisi



Supply Chain

● Supply Management Delivered by Confederation of Indian Industry (CII)

● Warehouse Safety Delivered by Confederation of Indian Industry (CII)

● ICAO/IATA/IMO Dangerous Goods by Sea & Air Delivered by Peter East Associates Ltd

Supply ChainSupply Chain Service Training Courses


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Supply Management Delivered by Confederation of Indian Industry (CII)

»Objectives The aim of this training course is to enhance the managerial knowledge of UN Staffs on Supply Chain Management and to provide them practical supply management tools – especially in the public sector / government and UN – that reflect the best practices and appropriate guidance in supply management.

»Topics• Supply Management • Concepts • Principles • Global best practices• Case Study

• Results based budgeting in context of supply operations• Result based budgeting and supply operations• Budget documents and its supply related components• Budget expenditure management• Budget formulation for supply support to supply client base• Supply ratios, depreciation and impact on budget

• Multi-year projects and their management in the budget process• Supply operations and their impact on performance report• Supply budget and its correct utilization• Cost of Procurement• Supply related KPI’s and Goals• Supply performance report problem solving

• Fuel Management• Fuel types and various needs• Fuel contracts: their formulation and their Implementation• Effects of fuel operations on host country environment• Risks to smooth operation and their management

• Supply Operations• Supply commodities and their significance• Acquisition planning, procurement planning and relationships with supply budget• Establishment of Warehouses, Supply chain Management, Inventory • Control, Procurement process, contracts• Warehouse management, safety and security issues• Supply risks: their evaluation and management• Supply material support in context of Contingent owned equipment• MOU with local government on wet or dry lease• Distribution Management• Support to substantive mission’s elements• Outsourcing implications and problems

• Purchasing and contract Management principles• Introduction to International purchasing of goods and services• Supply chain environmental rules• Rations and fuel SOW, Site visits and their conduct• Purchasing within different market setting• Sources of finance and financial performance• Contract management• Contractor performance measurement• Purchasing for public sector• Role of contract management• International commodity markets and their indices

Schedule: 5 days

Methodology: Blended [Pre-training evaluation test consisting of multiple-choice questions, instructor-led, exercises, workshop, business case review and final business evaluation test].

Dates: February 2018 & 2019

Venue: Brindisi

• Supply and Management of Rations ( Provisions and Food)• Rations Scale, its working and uses• Rations supply methodology• Reserves and their management• Ration performance management and its KPI’s• Rations systems improvements• Rations standards and compliance issues• Customer care management• Rations quality control and its impact on clients

• Quality Management Systems (QMS)• Concepts of QMS and impact on supply operations• QMS Internal audits and continuous improvement process

»AudienceGeneral supply supervisors/aspiring mid-level supply chain managers

»OutcomesUpon completion of this course participants will enhance their knowledge and skills in the following areas: supply management major topics and best practices; supply Results Based Budgeting (RBB) within supply operations; management of fuel and rations; supply operations; international procurement and contract management in the public sector and in the UN context and quality management system.




Warehouse Safety Delivered by Confederation of Indian Industry (CII)

»Objectives The aim of this training course is to enhance the knowledge of warehouse staffs on safety and operational risks and the implementation of the related best safety and risks prevention practices.

»Topics• Safety and security practices in supply warehousing and distribution operations• Key elements in International safety legislation • Difference between safety and security• Need for safety and safe working conditions• Different kinds of stress on human body and ergonomicsPPE’s• Safe cargo handling ( Manual and Mechanical)• Charging station hazards, electrical hazards, warehouse hazards of communication equipment’s• International warehousing safety standards• Conducting safety audits, Risk assessments, analysis and mitigation measures• Case studies of successful safety enhancement programs and their impact on the processes• Cost of workplace accidents and mitigation methods• Safe working initiatives and program implementation

»AudienceWarehouse staff and supervisors

»OutcomesUpon completion of this course participants will enhance their knowledge and skills in the supply warehouse and distribution operational risks; supply warehouse and distribution best safety practices; compliance with the international warehouse safety standards; prevention and mitigation of warehouse and distribution safety risks; implementation of efficient and effective supply warehouse and distribution safety measures; and reduction of warehouse and distribution accidents and damages.

Schedule: 3 days

Methodology: Instructor-led & final evaluation multiple choice questions.

Dates: February 2018 & 2019

Venue: Brindisi

ICAO/IATA/IMO Dangerous Goods by Sea & Air Delivered by Peter East Associates Ltd

»Objectives The aim is to provide participants with the following skills and competencies: enable initial DG trainees to acquire an in-depth knowledge and understanding of the implementation, limitations, classifications, identifications, packing, marking, labelling, and documentat on requirements in compliance with the updated ICAO/IATA and IMO Dangerous Goods Regulations and work applicability; enable initial DG trainees to gain an in-depth knowledge about shippers’ responsibilities and the operators’ requirements such as acceptance, storage, loading, inspection, and provision of information, retaining of records, training and reporting of dangerous goods for air and sea transportation modes; enable recurring DG trainees to refresh and further expand their initial knowledge and skills on how to identify and manage, operationally and administratively Dangerous Goods in compliance with the updated ICAO/IATA and IMO Dangerous Goods Regulations and work applicability.

»TopicsTraining Module on ICAO/IATA DG Training – Air Mode• legal responsibilities in accordance with ICAO and IATA Regulations;• limitations for the Carriage of Dangerous Goods by Air in accordance with ICAO and IATA Regulations;• identification of articles and substances with dangerous properties;• procedures for dangerous goods classifications; • usage of the Dangerous Goods List to identify requirements for different chemicals;• completion and check of the transport documentation in accordance with ICAO and IATA Regulations;• correct packing in accordance with the Packing Instructions and the General Packing Requirements under ICAO and IATA Regulations;• correct marking and labelling of selected packaging in accordance with ICAO and IATA Regulations;• application of the State and Operator Variations when applicable;• offering of properly prepared dangerous goods consignments for air travel in accordance with ICAO and IATA Regulations;• procedures on how to handle dangerous goods emergencies.

Training Module on IMO DG Training – Sea Mode

• legal responsibilities in accordance with IMO Regulations;• classification of dangerous goods in accordance with the IMDG Code;• preparation of the IMO Dangerous Goods Declaration in accordance with the IMDG Code:• correct packaging for dangerous goods in accordance with the IMDG Code;• correct packing, marking and labelling of dangerous goods shipments to IMDG standards;• procedures required for segregating and stowing dangerous goods shipments to IMDG standards;• handling of limited quantities of dangerous goods in accordance with the IMDG Code;• validation of dangerous goods in accordance with the IMDG Code;• Usage of Emergency Response Procedures for Ships Carrying Dangerous • Goods (EmS Guide);• Usage of the Medical First Aid Guide (MFAG).

Schedule: 5 days classroom

Methodology: Combined [Instructor-led, hands-on exercises and workshops]

Dates: March 2018 [March on a yearly basis]

Venue: Brindisi


Supply Chain Service Training CoursesGSC Course Calogue November 2017-June 2019

»AudienceUN personnel within the following IATA personnel categories 1, 2, 3, 4, 5, 6, 7 & 8 i.e. packers, shippers, freight forwarders, operators and ground handling agents, receiving and inspection, warehousing staff involved in the packaging, documentation and handling of dangerous goods, and aviation staff.

»OutcomesUpon successful completion of the course participants will be able to identify, handle and manage Dangerous Goods safely and professionally, avoiding and minimising damage and loss to both people and property; prepare required documents for the warehousing and shipping operations by air and sea, in accordance with the updated ICAO/IATA and IMO Dangerous Goods Regulations.



Programmes (Distance training and residential workshop)

● UN Requisitioner Training Programme Delivered by Chartered Institute of Purchasing & Supply (CIPS)

● Senior Transport Staff Course Delivered by Confederation of Indian Industry (CII)

● Intermediate Certificate in Logistics (Level 1) Delivered by Supply Chain Management Association SCMA

● Advanced Certificate in Transportation and Logistics (Level 2) Delivered by Supply Chain Management Association SCMA

Programmes (Distance training and residential workshop)



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solving and interactive class-room activities, meaningful discussions on relevant topics of the course and preparation for the final Programme examination assignment;• final Programme examination assignment. Participants have four week after the training workshop to prepare a written assignment covering all Programme training topics. Minimum passing score 60%. »AudienceUN requisitioners, asset management and contract management and all UN staff involved in the development of statements of requirements, scope of works, bid technical evaluation criteria and in the conduction of bid technical evaluations and vendor performance evaluations, staff. »OutcomesAt the end of the training programme UN requisitioners will have developed their ability to:

• accurately identify goods and service technical requirements; • identify, assess and manage local and international purchasing risks for goods and services;• conduct effective market research for goods and services; draft clear and accurate technical specifications for goods and/or services required;• develop quality performance and/or conformance based Statement of Requirements (SOR), Statement of Work (SOW), Terms of References (TOR), in accordance with identified requirements;• identify and draft accurate and measurable technical evaluation criteria to evaluate technical proposals submitted by prospective Suppliers and Contractors in response to UN Invitation to Bids and Requests for Proposals;• conduct sound evaluations of technical proposals in accordance with pre-developed technical evaluation criteria included in the SOR, SOW or TOR documents;• develop sound Key Performance Indicators (KPI) to measure and evaluate supply of goods and provision of services;conduct efficient and effective monitoring and proper evaluation of Suppliers’ and Contractors’ technical performance in accordance with pre-identified • KPI’s;• develop and maintain good interpersonal and business relationship with Suppliers and Contractors during and after contract periods, always in line with the UN Code of Ethics.

UN Requisitioner Training Programme Delivered by Chartered Institute of Purchasing & Supply (CIPS)

»Objectives Acquire a solid knowledge and application of quality-focused requisitioning processes and technical evaluation of Suppliers’ offers and Vendors’ performance, in accordance with industry and UN contract management best practices and standards. Increase awareness of UN Requisitioners’ roles and responsibilities as per the UN Procurement Manual.

»TopicsIntroductive web conferencing meeting with the Programme participants, the Trainer and the GSC LS PMU training representative. This on-line meeting is an opportunity for the participants to know each other, to virtually meet the trainer and the GSC training representative. The meeting introduces the Programme learning topics, the on-line Student Discussion Forum and the other Programme aspects.

Distance learning focusing on the following three modules:

MODULE 1: Development of statement or requirements (SOR), statement of work (SOW), terms of references (TOR)MODULE 2: Development of technical evaluation criteria and technical evaluation of bidders’ technical proposalsMODULE 3: Contract monitoring/management and technical evaluation of vendors’ performance• pre-webinar practice exercises on module topics;• 3 on-line webinars conducted on-line by the Programme Trainer and focusing on the three modular training topics;• post-webinar practice exercises on module topics;• participation at the on-line UN dedicated Programme Discussion Forum: delegates have the possibility to raise queries and exchange comments to the Trainer on the Programme topics and the module assignments. The Forum offers also some selected integrative web resources (case studies and webinars) on Programme topics;• 3 module written examinations consisting of: a) 3 written assignments (1500 words each) based on UN sample SOW and other Requisitioning documents, b) 3 written assignments (1000 words each) based on the UN Procurement Manual. Each module assignment needs to be passed with a minimum marking of 60%;• residential tutor-led training workshop in Brindisi of 5 days. Participants who have passed each module assignments with minimum 60% are admitted to the residential training workshop. The training workshop engages UN Programme participants in a series of learning-by-doing activities including: analysis of business case studies, SOR, TOR, SOW documents, problem

Schedule: 8 months Distance Learning, 5 day workshop

Methodology: Blended [distance learning, manual self-study, practice exercises, written assignments, virtual and workshop at the GSC – Brindisi].

Dates: Distance learning starts in October 2017 [Yearly basis]

Venue: Brindisi for the final workshop




Senior Transport Staff Course Delivered by Confederation of Indian Industry (CII)

»Objective Transport Management, financial planning, operational planning, leadership accountability, safety, decision making.

»TopicsThis in depth and comprehensive transport management course will address the following components of transport operations:

• Introduction to the Management of Transport• Management Practice in Transport Operations• Financial Planning • Management of Transport Assets and Accounts • Safety in Transport Operations• Transport Operations Planning • Planning and Operation of a Modern Workshop • Management Information and the Role of IT • Parts Management • Outsourcing and Contract Management

»AudienceTransport staff performing at supervisory or management roles

»OutcomesAt the end of the course participants will have developed their skills in Transport Management, Transport Operations, Financial Planning Management of Transport Assets and Accounts Safety in Transport Operations, Planning and Operation of a Modern Workshop, Management Information and, the Role of IT Parts Management Outsourcing and Contract Management.

»NotesThe pre-course assignments are self study distance learning modules are to be completed prior to the 5 day workshop at the GSC – Brindisi and final take home exam consisting of 4 assignments.

Schedule: [8 months distance learning, 5 day workshop & Take home exam].

Methodology: Blended [distance learning, manual self-study, practice exercises, written assignments, virtual and workshop].



Intermediate Certificate in Logistics (Level 1) Delivered by Supply Chain Management Association SCMA

»Objectives Upon completion of this course participants should be able to: ● Define a supply chain ● Describe the importance of Supply Management ● Describe the importance of Forecasting ● Explain the importance of Inventory Management ● Describe the role of Transportation and Warehousing Describe the key attributes of road, rail, ocean, air and Intermodal transport ● Demonstrate the basics of load and route planning ● Demonstrate an understanding of weight and volume calculations as they impact cargo rate calculations ● Describe key aspects of special and dangerous goods transportation ● Understand how operations management strategies are linked with goods and service processes within facilities to achieve a competitive advantage ● Understand resource management and operations scheduling ● Develop skills to effectively communicate within and outside the organization ● Understand the difference between strategic and tactical information sharing ● Understand the causes and symptoms of information overload, and develop strategies for coping with information overload ● List and describe the steps within strategy formulation including situational analysis tools such as SWOT and Porter’s 5 forces ● Identify the critical success factors of the implementation plan including financial budgeting ● Describe supply management’s role within the strategic process ● Relate financial, investing and operating decisions to financial statements ● Have a general understanding of the accounting process

»Topics• Supply chain Management• The Bullwhip Effect• Supplier Relationship and Strategic Sourcing• Forecasting• Inventory Management• Resource Planning• Transportation • Warehousing• Integrated Logistics• Performance Measurement• Dimensional Weight• Load Planning and Route Planning• Road and Rail Transportation• Air and Ocean Transportation• Intermodal Transportation, Dangerous Goods and Special Handling• Incoterms 2010• Import / Export Security and Border Issues• Operations Management• Quality Management• Facility and Capacity Designs• Resource Management• Situational Communications• Context, Structure and Support of Communications• Presentation Skills

Schedule: 9 months + 5 days instructor-led

Methodology: Blended [9 months distance Learning, instructor led, virtual, workshop and final exam]






• Providing Feedback• Business Mission, Purpose and Leadership• Business Situational Analysis• Business Strategic Elements and Implementation• Financial Statements• Achieving Financial Goals

»AudienceLogistics assistants, logistics officers and supply chain managers

»OutcomesBeyond achieving all of the objectives noted above, the following outcomes are anticipated: The goal of this course is to have participants appreciate how to use transportation to gain maximum value and competitive advantage in their supply chain management activities.This course begins by introducing basic terminology and setting the context. Participants will be able to identify the impact of freight transportation on overall supply chain activities. The overall concept of dimensional weight, load planning, and route planning which are key for understanding transportation rates will be introduced.Key concepts and tools of the transportation function will be presented in such a way that participants will be able to describe how these activities are interrelated to one another and to the broader context of supply managementStudents will be able to identify the interdependencies between procurement, operations and transportation and appreciate the big picture recognizing that Supply Chain Management has driven significant value and competitive advantage to those organizations that expend efforts in their Supply Chain Management activities.There is a focus on matters of tactical significance to operations management staff who would be employed at factories, warehouses and service operations.An overview of strategic level decisions and how these decisions impact managers in manufacturing and service operations will lead into the design and flow of information — taking the product transformation or service rendering process from forecast to delivery

There is also a focus on practical accounting and financial skills. In order to understand the context for numerical analysis, some background and theory of business operations will be covered. This seminar is interactive and there are many opportunities to practice what is learned.An additional goal of this seminar is to assist candidates in understanding how an organization uses strategy formulation and implementation to take advantage of opportunity and mitigate risk at all levels of the organization including supply management.Finally, candidates will develop the skills to effectively communicate in an organization, and manage strategic information sharing within supply chains. The workshop will provide candidates with the opportunity to improve their own communication and relational skills in a highly interactive learning environment

»NotesSeveral methods of evaluations occur throughout the program to address different learning styles. The program consists of 3 online components and 1 in-class component. Each online component will have exercises, assignments and a final exam. These are all take-home format but the final exam has a strict time-limit upon it and requires internet access. To enforce the time limit, the instructor provides the mid-term and final exams by email and must receive the completed exam response within 3 hours.The in-class final session will include work components to be completed in class, and will be followed by a take-home assignment that will serve as the final exam. The student will have seven days to complete the assignment and email it to the instructor.

Advanced Certificate in Transportation and Logistics (Level 2) Delivered by Supply Chain Management Association SCMA

»Objectives ● Apply mapping tools to describe and analyze supply chains. ● Apply analytical models to clarify SCM strategy and link supply chain performance to return on assets (ROA) and return on investment (ROI). ● Recognize cycle time reduction (CTR) opportunities. ● Make inter-organisational information systems (IOIS) recommendations. ● Assess supply chain risk. ● Audit supply chains in terms of social responsibility. ● Describe the key attributes of road, rail, ocean, air and Intermodal transport ● Demonstrate the basics of load and route planning ● Demonstrate an understanding of weight and volume calculations as they impact cargo rate calculations ● Describe key aspects of special and dangerous goods transportation ● Discuss strategic logistics issues across stages of the product life cycle (PLC). ● Define customer service and explain the service/cost trade-off in logistics. ● Develop a customer service improvement plan. ● Apply various ordering strategies, from fixed quantity/fixed cycle to variable quantity/variable cycle. ● Assess the applicability of cross-docking ● Apply the leadership point of view to a situation ● Differentiate between the three levels of leadership. ● Evaluate leadership abilities using the six steps for effective leadership. ● Develop use of the language of leadership in a workshop setting. ● Describe unique aspects of leading teams. ● Understand critical steps and roles in the change management process. ● Identify the various stakeholders with interests in ethical issues. ● Discuss the rationale and potential benefits of sustainable supply chains. ● Identify opportunities for your organization to create a greener supply chain. ● Evaluate your organization’s policy on discrimination and harassment. ● Create a social responsibility policy for your organization ● Identify risk by different methods. ● Select appropriate applications for quantifying and mitigating risk. ● Differentiate between avoidance, mitigation and management of risk and know when to apply each strategy. ● Develop risk management preparedness strategies. ● Describe critical steps and roles in the risk management proces




»Topics • Supply Chain Mapping• Vertical Integration vs Outsourcing• Supply Chain Performance Measurement• Balanced Scorecard• Strategic Profit Model (SPM)• Cash-to-Cash Cycle• Supply Chain Inventory Management• Matching Supply and Demand • Cycle Time Reduction• Developing Supply Chain Capabilities• Inter-organizational Information Systems (IOIS)• Information Requirements Determination• Supply Chain Relationships / Cooperation, Conflict & Power• Design for Supply• Social Responsibility Audit• Dimensional Weight• Load Planning and Route Planning• Road and Rail Transportation• Air and Ocean Transportation• Intermodal Transportation, Dangerous Goods and Special Handling• Incoterms 2010• Import / Export Security and Border Issues• Product Life Cycle (PLC) and Logistics• Service/Cost Trade-off• Customer Service Improvement• Order and Demand Management• Inventory Costs, Trade-offs and Strategies including EOQ and ETQ Safety Stock• Statistical Concepts: Variation, Probability, Distribution Curves• Integrated Transportation and Warehousing• Fundamentals of Warehousing• Cross-docking• Process Management Tools• Outsourcing and 3PL Provider Selection Method• Fundamentals of Transportation• Sustainable Transportation• The Magnitude of Reverse Logistics and Returns Management• Steps to Effective Leadership• Leadership and Intelligence• Leading Individuals• Leading Teams• Leading Change• Business Ethics and Social Responsibility• Stakeholders• Carbon Footprint• ISO 14000• Discrimination and Harassment• Organizational Policy and Issues• Free Trade vs. Fair Trade• Humanitarian Logistics• Risk Management and Mitigation• Risk Identification Tools• Risk Assessment Tools• Flexibility and Resilience• Enterprise Risk Management

»AudienceLogistics assistants, logistics officers and supply chain managers

»OutcomesBeyond achieving all of the objectives noted above, the following outcomes are anticipated:

The goal of this course is to have participants appreciate how to use transportation to gain maximum value and competitive advantage in their supply chain management activities.This course begins by introducing basic terminology and setting the context. Participants will be able to identify the impact of freight transportation on overall supply chain activities. The overall concept of dimensional weight, load planning, and route planning which are key for understanding transportation rates will be introduced.Key concepts and tools of the transportation function will be presented in such a way that participants will be able to describe how these activities are interrelated to one another and to the broader context of supply management.Logistics is the heart of Supply Chain integration with a focus on inventory in motion (transportation) and at rest (warehousing), to provide high service levels to customers at low costs. Strategic logistics decisions involve trade-offs among purchasing, transportation, warehousing and finance. Moving large shipments of goods may lower purchasing costs and reduce transportation costs but increase warehouse and inventory carrying costs.In this module, students will apply concepts and tools to Product Life Cycle management, Customer Service costing and segregation, and inventory planning.Students will define supply chain management, assess supply chain risk and conduct a supply chain social responsibility audit. Different operating environments and organisational missions imply different “best practices” for supply chain management.In this course, students will learn to apply mapping tools to describe and analyse supply chains. The focus is on clarifying SCM strategy and linking supply chain performance to return on assets (ROA) and return on investment (ROI). To meet the demands of increasingly educated consumers, students will learn to recognize cycle time reduction (CTR) opportunities, make inter-organisational information systems (IOIS) recommendations, assess supply chain risk and audit supply chains in terms of social responsibility.This program also focuses on the issues in leadership and professionalism, such as developing a leadership point of view and a leader profile, creating a vision and mission statement, and performing steps to effective leadership.One of the primary goals of this workshop is to create awareness and advance knowledge about issues in business ethics and supply chain social responsibility. Through readings, discussions, mini-cases and exercises, candidates will learn about a broad range of social responsibility factors, such as environmental concerns and “fair trade.”Finally, this workshop focuses on strategic issues in risk management, from identifying the types of risk that exist, to developing a plan of recovery following a risk event. Many of the students may already be familiar with some of the terminology, theory and practice of risk management. This workshop will further acquaint them with facets of avoidance, mitigation and acceptance, and allow them the opportunity to improve their own risk management skills in a highly interactive learning environment.

»NotesSeveral methods of evaluations occur throughout the program to address different learning styles. The program consists of 3 online components and 1 in-class component. Each online component will have exercises, assignments and a final exam. These are all take-home format but the final exam has a strict time-limit upon it and requires internet access. To enforce the time limit, the instructor provides the mid-term and final exams by email and must receive the completed exam response within 3 hours for one of the courses; the other two are case study format and have a 24 hour completion time.The in-class final session will include work components to be completed in class, and will be followed by a take-home assignment that will serve as the final exam. The student will have seven days to complete the assignment and email it to the instructor.

Schedule: 9 months + 5 days instructor-led

Methodology: Blended [9 months distance Learning, instructor led, virtual, workshop and final exam]

Dates: Distance learning starts October 2017 [Yearly basis]

Venue: Brindisi (Final Workshop)



Aviation

● Safety Management in Civil Aviation Delivered by IATA

● Management of Aviation Quality and Service Delivered by IATA

● Aircraft Recovery Delivered by IATA

● Operational Risk Management in Civil Aviation Delivered by IATA

AviationSupply Chain Service Training Courses


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Safety Management in Civil Aviation Delivered by IATA

»Objectives Enable the participant implement Safety Management Systems (SMS) and build a positive safety culture.

»Topics • Basic safety concepts• Introduction to systematised safety management; accident causation and prevention• Business and regulatory case for SM; components of SMS• Hazard analyses and risk assessments• Steps in implementing, operating, and evaluating an SMS• Managing a phased approach to SMS introduction; measuring safety performance

»AudienceChief Aviation Officers (CAVOs), HQ and Missions Chiefs of Units, selected HQ Air Transport Officers / Mission Air Operations Officers.

»OutcomesAt the end of this session aviation officers will be able to implement the Safety Management Systems (SMS) and enable a positive safety culture.

Schedule: 5 days

Methodology: Instructor-led


Venue: Brindisi

Management of Aviation Quality and Service Delivered by IATA

»Objectives Be able to implement a quality system and relate the ISO 9001: 2000 model and JAA and FAA quality standards.

»Topics • The model for quality management and customer service.• A process approach: quality costs; and process efficiency.• ISO 9001: 2000 model and ISO 9000 series standards. JAA/ EASA and FAA quality management standards.• Quality and service policies. Customer Service standards.• Quality and service audits.

»AudienceChief Aviation Officers (CAVOs), HQ and Missions Chiefs of Units, selected HQ Air Transport Officers / Mission Air Operations Officers.

»OutcomesAt the end of this session aviation officers will be able to implement the ISO 9001: 2000 model and JAA and FAA quality standards

Schedule: 5 days



Venue: Brindisi

Aircraft Recovery Delivered by IATA

»Objectives Manage aircraft recovery; identify the issues involved in removing immobilised or disabled aircraft in an efficient and timely manner.

»Topics• Aircraft Recovery Task Force (ARTF) Aircraft Recovery Part One: Classroom Training• syllabus dated 29 October 2008 developed by the Aircraft Recovery Training • Syllabus Group and approved by the ARTF Steering Committee• ATA iSpec 2200 specification on aircraft recovery• Basic subject matter included in the ICAO Annex 14, Airport Services Manual, Document 9137–AN / 898, Part 5, Removal of Disabled Aircraft. (August 2008)• Relevant ICAO documentation

»AudienceChief Aviation Officers (CAVO), HQ and Missions Chiefs of Units, selected HQ Air Transport Officers / Mission Air Operations Officers.

»Outcomes At the end of this session aviation officers will be able to identify the issues involved in removing immobilised or disabled aircrafts.

Schedule: 5 days



Venue: Brindisi



Operational Risk Management in Civil Aviation Delivered by IATA

»Objectives Apply Operational Risk Management to aviation operations and the concepts and techniques of risk management based on the ISO 3100:2009 standard to aviation operations.

»Topics • The Risk Management Process in a Safety Management System: ICAO SMS; IATA Operations Safety Audit (IOSA); IATA Safety Audit for Ground Operations (ISAGO); Integrated Risk Management (IRMS)• Identifying Hazards - inductive and deductive methods; Risk and Safety Management Terminology• Risk management process guidelines: 7 step Risk Management Process based on AS/NZS 4360: 2004 Risk Management standard - a practical methodology that analyzes an organization’s risk criteria decisions: Other ORM processes: US AF 5 step; US Navy 6 Step etc.• Risk assessment; Quantitative Risk Management and Return On Investment (ROI); Strategies for Risk Control. Building an Effective Risk Management Program; Building an Operational Risk Profile (Operational Risk Portfolio).• Electronic Hazard Control and Tracking with SMSPro and other Risk Management software.

»AudienceChief Aviation Officers (CAVO), HQ and Missions Chiefs of Units

»OutcomesAt the end of this session aviation officers should be able to apply operational risk management to aviation operations and comply with the techniques of risk management based on the ISO 3100:2009 standards.

Schedule: 5 days


Dates: Period 2017 - 2018

Venue: Brindisi

Paola Pinto GSC CLC Coordinator + 39 0831 056100 [email protected]

Alessandra Marcorio GSC CLC Training Assistant + 39 0831 056101 [email protected]

Giuseppe Nuzzello GSC CLC Training Assistant +39 0831 056102 [email protected]

Federica Petrelli GSC CLC Training Assistant +39 0831 05 6849 [email protected]

Tiziana Triarico GSC CLC Training Assistant + 39 0831 056272 [email protected]

GSC CLC Desk Officer Contacts DetailsGLOBAL SERVICE CENTREGSC


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