global services associate program overview - dell emc · pdf fileprofessional foundations...
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1 © Copyright 2014 EMC Corporation. All rights reserved. © Copyright 2014 EMC Corporation. All rights reserved.
Global Services Associate Program Overview
2 © Copyright 2014 EMC Corporation. All rights reserved. © Copyright 2014 EMC Corporation. All rights reserved.
Candidate Selection Based On:
• Potential, Not Experience • Technical Aptitude • Professional Qualities • Energy & Enthusiasm • Willingness To Learn
What is GSAP?
GSAP Objectives:
• Prepare you for your role in EMC Global Services
• Accelerate your time to productivity • Bring your fresh perspective to the business
• Welcome you to a community of fellow global Associates
The Global Services Associate Program (GSAP) offers you a unique experience to launch your career with EMC. You will be immersed in EMC culture through a multi-week, global training program, which will provide you with the technical and professional foundations required to excel in your new job.
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GSAP Roles & Profiles Title Description
Minimum Requirements
IT Experience Required
Boot Camp Duration
Associate Customer Service Engineer
(ACSE)
Supports and provides maintenance of EMC products onsite, at customer locations.
Associate Degree, (Networking, MIS, Comp Engineering)
0-2 years 7 weeks
Associate Delivery Specialist (ADS)
Provides custom integration, implementation and configuration support on EMC products involving software at the customer site.
BS Information Technology
Management, MIS 0-2 years 7 weeks
Associate Consultant (AC)
Provides technical and consultative support on EMC technical solution opportunities on a range of IT consulting engagements.
BS Comp Science 0-2 years 6-8 weeks
Associate Technical Support Engineer
(ATSE)
Provides remote support to internal and external EMC customers from centrally located EMC support centers.
Associate Degree, Technical Discipline (Networking, MIS,
Computer Engineering)
0-2 years 8 weeks
Associate Project Manager (APM)
Works with customers, partners and internal resources to manage the delivery of billable engagements from architectural design to project completion.
BS Information Technology
Management, MIS 2-5 years 5 weeks
Associate Systems Engineer (ASE)
Supports presales activities (architecture, configuration, qualification, and supporting documentation) leading to the sale of EMC solutions.
BS Information Technology
Management, MIS 2-5 years 8 weeks
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GSAP’s Global Growth
2004 Program Launch in Franklin, MA.
• 10 Years & Going! • Boot Camps in 9 locations • Over 4,000 Associates • 12 Unique Training Programs
2007 Expanded to seven customized training
programs.
2009 Expanded boot
camps to Shanghai, China and Bangalore,
India.
2010 Expanded boot camps to Cairo,
Egypt. 2012
Expanded boot camps to Cork,
Ireland and Draper, Utah & introduced
11th training program.
2014 Expanded boot camps to North Ryde, Australia and RTP, North
Carolina.
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GSAP Components Mentoring Hiring &
Onboarding Training
Boot Camp Role
Transition to Field
• Recruiters and hiring managers partner to match prospective candidates to the right role.
• Onboarding begins at or just before Training Boot Camp.
• A 5-8 week* intensive training period that takes place in one of GSAP’s nine training centers.
• Associates are given ample opportunities to practice technical and professional skills throughout the boot camp.
• Associates return to their base office to begin work in the field.
• Using a customized Transition Guide, Associates assimilate to their new role.
• Associates are paired with experienced mentors for the first and last 6 months of the program. −Mentor Buddy
assists with assimilation to local office, team & role.
−Mentor Coach assists with transition out of GSAP.
Performance & Compensation Review • Associates receive a formal performance review every 6 months.**
• Merit increases allocated based on GSAP guidelines and performance.
• At the final performance review, all Associates graduate the GSAP program with an opportunity for a promotion.
*Boot camp durations vary by role. ** Associates receive 3-4 performance reviews through the duration of their program. After graduation from GSAP, Associate’s performance reviews adhere to the EMC Corporate annual program cycle.
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Collaboration
Energy Diversity
Community
What is Boot Camp?
GSAP Boot Camp is a creative,
supportive, and engaging experience that incorporates fun with learning.
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How is Boot Camp Structured? Objectives
Achieve your EMC foundational level
certification.
Learn how your role fits into the greater EMC
Federation.
Articulate the current EMC Federation
strategy.
Have a functional understanding of EMC
products.
Gain comfort speaking confidently on EMC
technology.
Learn how to effectively leverage role-specific
resources and tools.
Create lasting relationships with your peers.
Learn as much as you can, and have fun!
Environment Structured training program.
Leadership & coaching provided consistently
by GSAP Team Leads.
Team atmosphere fosters a sense of
belonging.
Teambuilding activities create a sense of
community.
Cross functional team projects breed
individual & team accountability.
High sense of urgency mirrors EMC culture.
Feedback provided regularly.
Fun, yet professional setting.
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What Does Boot Camp Look Like?
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