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TRANSCRIPT
North AmericaTravel technology that drives success across the region
Find out more.
1-888-AMADEUS (U.S.)
1-888-611-5554 (Canada)
www.amadeus.com
© 2
012
Am
adeu
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MK
-133
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Am
eric
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10/
2012
Amadeus North America locations
Miami, Florida 3470 NW 82 AvenueSuite 1000Miami, FL 33122
Chicago, Illinois 121 West Wacker DriveSuite 910Chicago, IL 60601
Toronto, Ontario14 Duncan StreetSuite 301Toronto, ON Canada M5H 3G8
Boston, Massachusetts307 Waverley Oaks RoadSuite 401Waltham, MA 02452
Tucson, Arizona3530 East Campo Abierto Suite 200 Tucson, AZ 85718
Dallas, Texas5950 Sherry LaneDallas , TX 75225
With a quarter-century track record of innovation and
achievement, Amadeus’ award-winning technology solutions
are recognized industry-wide. We invest billions of dollars in
global technology research and development, and were named
Most Admired Technology Provider in The Beat’s Readers’ Choice
Awards. In addition, Florida Trend magazine recognized us as
one of the best companies to work for.
The World Travel Awards named Amadeus the World’s Leading
Travel Technology Provider, Internet Booking Engine Technology
Provider, Global Distribution System (GDS) and Central
Reservation System (CRS). In addition, Air Transport News
named Amadeus Best IT Company.
Cutting-edge technology and innovation
Socially responsible company and culture
Amadeus North America partners with our employees to host outreach initiatives that support a multitude of charitable causes. We recognize that as an industry leader and global corporate citizen, giving back is the right thing to do.
> Helping the world’s children – Amadeus joined forces with the Great Commission Alliance (GCA) to build an orphanage in Mirebalais, Haiti, to house and sustain up to 100 children.
> Making the world better – Our Travel Further corporate social responsibility program underscores our commitment to social development, our concern for the environment, and our professional values. In 2011, we carried out 165 CSR projects in 45 countries.
> Improving our environment – Amadeus significantly reduced CO2 emissions to increase efficiency at our largest resource location in Erding, Germany. And to help our customers become more environmentally friendly, we’ve developed technologies to reduce emissions using calculations from the International Civil Aviation Organization (ICAO).
> Partnering to make a difference – Ongoing collaboration with customers and industry players has enabled us to address shared environmental concerns, adopt common best practices, and deploy industry-wide solutions.
MK1335_NA_Corporate_Profile_6P.indd 1 10/1/2012 4:05:56 PM
For the past quarter century, Amadeus has become the world
leader in technology solutions for the global travel and tourism
industry. There’s a reason why North America’s most successful
companies choose Amadeus as their preferred travel technology
partner.
Our commitment to four core values means you can count
on us to help you reach your business goals more efficiently,
expertly and profitably – with a partner who champions your
success, every step of the travel journey.
1. Customers first – Committed to our customers’ success,
we listen carefully to your needs, work closely with you
as partners – and most of all, keep our promises.
2. Aiming for excellence – As innovators who welcome
change, we strive to achieve outstanding results in a
competitive market. We seek new ways to work better
and smarter, always seeking continuous improvement.
3. Working together – We work collaboratively and
positively across our teams, respect and embrace the
diversity of all people and cultures, communicate clearly,
and act decisively.
4. Taking responsibility – We take ownership and
accountability for our work, use company resources
carefully, and continuously develop our skills and
knowledge.
DID YOU KNOW?Amadeus North America facts & figures
> Six locations across North America
> Diversified workforce featuring 123 nationalities
> 24/7/365 customer support
> Amadeus Customer Service Center located in the Americas features industry professionals who speak English, Spanish and French
> Dedicated account management team serves the region
> Award-winning Amadeus e-University® is one of the best online universities in the industry*
> Key supporter of travel and tourism industry associations including ACTE, ASTA, CLIA, GBTA and more
* Source: International Quality and Productivity Center
Choose a partner to winAmadeus is the leading technology solutions provider for the travel and tourism industry. Industry leadership is about forging new paths that lead to
brighter futures. Across the North America travel landscape,
Amadeus is a recognized industry leader. We’re part of a global
company that serves more than 195 countries with 10,000
dedicated staff.
Amadeus North America serves the region’s key travel providers
(airlines, hotels, cruise and rail lines), travel sellers (travel agencies,
search providers and websites) and travel buyers (corporations
and travel management companies.)
Our North American staff includes some of the industry’s best
and brightest – talented professionals hand-picked for their
expertise and ability to help North American travel companies
exceed in today’s competitive marketplace.
Amadeus not only understands technology; we understand
your travel business. And because every company is unique,
we listen to your needs and create for you a tailored business
plan. We also help you connect to customers and prospects in
new ways, freeing up time to access the industry’s best travel
content and provide optimal customer service.
Powerful, end-to-end solutions Around the world and across North America, our clients rely
on Amadeus IT solutions because they are easy to use and
implement – and feature future-proof, flexible, scalable
technology. Our mission is to provide leading IT solutions
to help you grow your business and enable success across
the travel and tourism industry.
Experts ready to supercharge your business A partner you can count on
Proven track record of customer satisfaction
In a recent survey of Amadeus customers, more than 85 percent were “very satisfied” with Amadeus’ customer support solutions, including help desk and e-support services, training and account management.*
* 2011 customer survey performed by Amadeus North America research department. Representative sample: 846 customers
Amadeus North America locations
> Miami, Fla.
> Chicago, Ill.
> Toronto, Ont.
> Boston, Mass.
> Tucson, Ariz.
> Dallas, Tex.
Amadeus travel solutions lead you every step of the travel journey
From point-of-sale to program management, Amadeus travel IT solutions deliver exceptional value across the entire travel life cycle.
End-to-end travel management
Planning and booking services
Data management and reporting
Travel risk management
Traveler expense and payment management
Program management and optimization
MK1335_NA_Corporate_Profile_6P.indd 2 10/1/2012 4:06:16 PM
For the past quarter century, Amadeus has become the world
leader in technology solutions for the global travel and tourism
industry. There’s a reason why North America’s most successful
companies choose Amadeus as their preferred travel technology
partner.
Our commitment to four core values means you can count
on us to help you reach your business goals more efficiently,
expertly and profitably – with a partner who champions your
success, every step of the travel journey.
1. Customers first – Committed to our customers’ success,
we listen carefully to your needs, work closely with you
as partners – and most of all, keep our promises.
2. Aiming for excellence – As innovators who welcome
change, we strive to achieve outstanding results in a
competitive market. We seek new ways to work better
and smarter, always seeking continuous improvement.
3. Working together – We work collaboratively and
positively across our teams, respect and embrace the
diversity of all people and cultures, communicate clearly,
and act decisively.
4. Taking responsibility – We take ownership and
accountability for our work, use company resources
carefully, and continuously develop our skills and
knowledge.
DID YOU KNOW?Amadeus North America facts & figures
> Six locations across North America
> Diversified workforce featuring 123 nationalities
> 24/7/365 customer support
> Amadeus Customer Service Center located in the Americas features industry professionals who speak English, Spanish and French
> Dedicated account management team serves the region
> Award-winning Amadeus e-University® is one of the best online universities in the industry*
> Key supporter of travel and tourism industry associations including ACTE, ASTA, CLIA, GBTA and more
* Source: International Quality and Productivity Center
Choose a partner to winAmadeus is the leading technology solutions provider for the travel and tourism industry. Industry leadership is about forging new paths that lead to
brighter futures. Across the North America travel landscape,
Amadeus is a recognized industry leader. We’re part of a global
company that serves more than 195 countries with 10,000
dedicated staff.
Amadeus North America serves the region’s key travel providers
(airlines, hotels, cruise and rail lines), travel sellers (travel agencies,
search providers and websites) and travel buyers (corporations
and travel management companies.)
Our North American staff includes some of the industry’s best
and brightest – talented professionals hand-picked for their
expertise and ability to help North American travel companies
exceed in today’s competitive marketplace.
Amadeus not only understands technology; we understand
your travel business. And because every company is unique,
we listen to your needs and create for you a tailored business
plan. We also help you connect to customers and prospects in
new ways, freeing up time to access the industry’s best travel
content and provide optimal customer service.
Powerful, end-to-end solutions Around the world and across North America, our clients rely
on Amadeus IT solutions because they are easy to use and
implement – and feature future-proof, flexible, scalable
technology. Our mission is to provide leading IT solutions
to help you grow your business and enable success across
the travel and tourism industry.
Experts ready to supercharge your business A partner you can count on
Proven track record of customer satisfaction
In a recent survey of Amadeus customers, more than 85 percent were “very satisfied” with Amadeus’ customer support solutions, including help desk and e-support services, training and account management.*
* 2011 customer survey performed by Amadeus North America research department. Representative sample: 846 customers
Amadeus North America locations
> Miami, Fla.
> Chicago, Ill.
> Toronto, Ont.
> Boston, Mass.
> Tucson, Ariz.
> Dallas, Tex.
Amadeus travel solutions lead you every step of the travel journey
From point-of-sale to program management, Amadeus travel IT solutions deliver exceptional value across the entire travel life cycle.
End-to-end travel management
Planning and booking services
Data management and reporting
Travel risk management
Traveler expense and payment management
Program management and optimization
MK1335_NA_Corporate_Profile_6P.indd 2 10/1/2012 4:06:16 PM
For the past quarter century, Amadeus has become the world
leader in technology solutions for the global travel and tourism
industry. There’s a reason why North America’s most successful
companies choose Amadeus as their preferred travel technology
partner.
Our commitment to four core values means you can count
on us to help you reach your business goals more efficiently,
expertly and profitably – with a partner who champions your
success, every step of the travel journey.
1. Customers first – Committed to our customers’ success,
we listen carefully to your needs, work closely with you
as partners – and most of all, keep our promises.
2. Aiming for excellence – As innovators who welcome
change, we strive to achieve outstanding results in a
competitive market. We seek new ways to work better
and smarter, always seeking continuous improvement.
3. Working together – We work collaboratively and
positively across our teams, respect and embrace the
diversity of all people and cultures, communicate clearly,
and act decisively.
4. Taking responsibility – We take ownership and
accountability for our work, use company resources
carefully, and continuously develop our skills and
knowledge.
DID YOU KNOW?Amadeus North America facts & figures
> Six locations across North America
> Diversified workforce featuring 123 nationalities
> 24/7/365 customer support
> Amadeus Customer Service Center located in the Americas features industry professionals who speak English, Spanish and French
> Dedicated account management team serves the region
> Award-winning Amadeus e-University® is one of the best online universities in the industry*
> Key supporter of travel and tourism industry associations including ACTE, ASTA, CLIA, GBTA and more
* Source: International Quality and Productivity Center
Choose a partner to winAmadeus is the leading technology solutions provider for the travel and tourism industry. Industry leadership is about forging new paths that lead to
brighter futures. Across the North America travel landscape,
Amadeus is a recognized industry leader. We’re part of a global
company that serves more than 195 countries with 10,000
dedicated staff.
Amadeus North America serves the region’s key travel providers
(airlines, hotels, cruise and rail lines), travel sellers (travel agencies,
search providers and websites) and travel buyers (corporations
and travel management companies.)
Our North American staff includes some of the industry’s best
and brightest – talented professionals hand-picked for their
expertise and ability to help North American travel companies
exceed in today’s competitive marketplace.
Amadeus not only understands technology; we understand
your travel business. And because every company is unique,
we listen to your needs and create for you a tailored business
plan. We also help you connect to customers and prospects in
new ways, freeing up time to access the industry’s best travel
content and provide optimal customer service.
Powerful, end-to-end solutions Around the world and across North America, our clients rely
on Amadeus IT solutions because they are easy to use and
implement – and feature future-proof, flexible, scalable
technology. Our mission is to provide leading IT solutions
to help you grow your business and enable success across
the travel and tourism industry.
Experts ready to supercharge your business A partner you can count on
Proven track record of customer satisfaction
In a recent survey of Amadeus customers, more than 85 percent were “very satisfied” with Amadeus’ customer support solutions, including help desk and e-support services, training and account management.*
* 2011 customer survey performed by Amadeus North America research department. Representative sample: 846 customers
Amadeus North America locations
> Miami, Fla.
> Chicago, Ill.
> Toronto, Ont.
> Boston, Mass.
> Tucson, Ariz.
> Dallas, Tex.
Amadeus travel solutions lead you every step of the travel journey
From point-of-sale to program management, Amadeus travel IT solutions deliver exceptional value across the entire travel life cycle.
End-to-end travel management
Planning and booking services
Data management and reporting
Travel risk management
Traveler expense and payment management
Program management and optimization
MK1335_NA_Corporate_Profile_6P.indd 2 10/1/2012 4:06:16 PM
North AmericaTravel technology that drives success across the region
Find out more.
1-888-AMADEUS (U.S.)
1-888-611-5554 (Canada)
www.amadeus.com
© 2
012
Am
adeu
s N
orth
Am
eric
a, In
c. A
ll ri
ghts
res
erve
d.
Trad
emar
k of
Am
adeu
s N
orth
Am
eric
a, In
c. a
nd
/or
affi
liate
s.
Am
adeu
s is
a r
egis
tere
d t
rad
emar
k of
Am
adeu
s IT
Gro
up,
S.A
. A
ll ot
her
tra
dem
arks
are
th
e p
rop
erty
of
thei
r re
spec
tive
hol
der
s.
MK
-133
5 N
orth
Am
eric
a C
orp
orat
e Pr
ofile
10/
2012
Amadeus North America locations
Miami, Florida 3470 NW 82 AvenueSuite 1000Miami, FL 33122
Chicago, Illinois 121 West Wacker DriveSuite 910Chicago, IL 60601
Toronto, Ontario14 Duncan StreetSuite 301Toronto, ON Canada M5H 3G8
Boston, Massachusetts307 Waverley Oaks RoadSuite 401Waltham, MA 02452
Tucson, Arizona3530 East Campo Abierto Suite 200 Tucson, AZ 85718
Dallas, Texas5950 Sherry LaneDallas , TX 75225
With a quarter-century track record of innovation and
achievement, Amadeus’ award-winning technology solutions
are recognized industry-wide. We invest billions of dollars in
global technology research and development, and were named
Most Admired Technology Provider in The Beat’s Readers’ Choice
Awards. In addition, Florida Trend magazine recognized us as
one of the best companies to work for.
The World Travel Awards named Amadeus the World’s Leading
Travel Technology Provider, Internet Booking Engine Technology
Provider, Global Distribution System (GDS) and Central
Reservation System (CRS). In addition, Air Transport News
named Amadeus Best IT Company.
Cutting-edge technology and innovation
Socially responsible company and culture
Amadeus North America partners with our employees to host outreach initiatives that support a multitude of charitable causes. We recognize that as an industry leader and global corporate citizen, giving back is the right thing to do.
> Helping the world’s children – Amadeus joined forces with the Great Commission Alliance (GCA) to build an orphanage in Mirebalais, Haiti, to house and sustain up to 100 children.
> Making the world better – Our Travel Further corporate social responsibility program underscores our commitment to social development, our concern for the environment, and our professional values. In 2011, we carried out 165 CSR projects in 45 countries.
> Improving our environment – Amadeus significantly reduced CO2 emissions to increase efficiency at our largest resource location in Erding, Germany. And to help our customers become more environmentally friendly, we’ve developed technologies to reduce emissions using calculations from the International Civil Aviation Organization (ICAO).
> Partnering to make a difference – Ongoing collaboration with customers and industry players has enabled us to address shared environmental concerns, adopt common best practices, and deploy industry-wide solutions.
MK1335_NA_Corporate_Profile_6P.indd 1 10/1/2012 4:05:56 PM
North AmericaTravel technology that drives success across the region
Find out more.
1-888-AMADEUS (U.S.)
1-888-611-5554 (Canada)
www.amadeus.com
© 2
012
Am
adeu
s N
orth
Am
eric
a, In
c. A
ll ri
ghts
res
erve
d.
Trad
emar
k of
Am
adeu
s N
orth
Am
eric
a, In
c. a
nd
/or
affi
liate
s.
Am
adeu
s is
a r
egis
tere
d t
rad
emar
k of
Am
adeu
s IT
Gro
up,
S.A
. A
ll ot
her
tra
dem
arks
are
th
e p
rop
erty
of
thei
r re
spec
tive
hol
der
s.
MK
-133
5 N
orth
Am
eric
a C
orp
orat
e Pr
ofile
10/
2012
Amadeus North America locations
Miami, Florida 3470 NW 82 AvenueSuite 1000Miami, FL 33122
Chicago, Illinois 121 West Wacker DriveSuite 910Chicago, IL 60601
Toronto, Ontario14 Duncan StreetSuite 301Toronto, ON Canada M5H 3G8
Boston, Massachusetts307 Waverley Oaks RoadSuite 401Waltham, MA 02452
Tucson, Arizona3530 East Campo Abierto Suite 200 Tucson, AZ 85718
Dallas, Texas5950 Sherry LaneDallas , TX 75225
With a quarter-century track record of innovation and
achievement, Amadeus’ award-winning technology solutions
are recognized industry-wide. We invest billions of dollars in
global technology research and development, and were named
Most Admired Technology Provider in The Beat’s Readers’ Choice
Awards. In addition, Florida Trend magazine recognized us as
one of the best companies to work for.
The World Travel Awards named Amadeus the World’s Leading
Travel Technology Provider, Internet Booking Engine Technology
Provider, Global Distribution System (GDS) and Central
Reservation System (CRS). In addition, Air Transport News
named Amadeus Best IT Company.
Cutting-edge technology and innovation
Socially responsible company and culture
Amadeus North America partners with our employees to host outreach initiatives that support a multitude of charitable causes. We recognize that as an industry leader and global corporate citizen, giving back is the right thing to do.
> Helping the world’s children – Amadeus joined forces with the Great Commission Alliance (GCA) to build an orphanage in Mirebalais, Haiti, to house and sustain up to 100 children.
> Making the world better – Our Travel Further corporate social responsibility program underscores our commitment to social development, our concern for the environment, and our professional values. In 2011, we carried out 165 CSR projects in 45 countries.
> Improving our environment – Amadeus significantly reduced CO2 emissions to increase efficiency at our largest resource location in Erding, Germany. And to help our customers become more environmentally friendly, we’ve developed technologies to reduce emissions using calculations from the International Civil Aviation Organization (ICAO).
> Partnering to make a difference – Ongoing collaboration with customers and industry players has enabled us to address shared environmental concerns, adopt common best practices, and deploy industry-wide solutions.
MK1335_NA_Corporate_Profile_6P.indd 1 10/1/2012 4:05:56 PM