globalization in one night @ the call center
TRANSCRIPT
Globalization in One Night
@ the Call Centre
Name: Jinal B. Parmar
Roll no:11
Paper no:13 “The New Literature”
M. A. Semester: 4
Year: 2015
PG Enrolment no.: 13101025
Email ID: [email protected]
Submitted to: Department of English
Smt. S. B. Gardi
M. K. Bhavnagar University
Dt:10th March 2015
Introduction of Chetan
Bhagat:
• Bhagat is most popular writer in
India
• Books about youngsters of
India
• story teller of a new generation
• In “The New York Times” cited
as “the biggest selling English
language novelist in India’s history”
Introduction of the novel “One Night @
the Call Centre”
• Novel about the six Employees who working in
Connexion Call Center
• Take place during span of one night
• characters confront some aspect of themselves
or their lives they would like to change
• The story takes a dramatic and decisive turn
through a literal deus ex machina, when the
characters receive a phone call from God.
• “If you want to really have a peep into the new
generation, their jobs, life, attitude, values and
their dreams please do not miss One Night @ the
Call Center.” – G. Swaminathan
What is Globalization ???
“ Globalization is a process of
interaction and integration
among the people, companies,
and governments of different
nations, a process driven by
international trade and
investment and aided by
information technology”
Globalization in “One Night @ the
Call Centre”
"Globalization is no longer a theoretical concept; it is a
glaring reality, impinging upon almost every aspect of human
existence"
• The title of the novel it self tells about the effect of globalization in call center
• Novel is based on the working people in Call Centre
• writer wants to give message to the Indians that who
working in call center they just get good salary but it not
give it a opportunity to do something else or for their
skills and creativity
• Globalization effects culture , communication, politics
and literature
• Americanized form of English in Call Centers
• Workers forced to change their names to Western
one
e.g. like,
Shyam Mehra – Sam Mercy
Varun Malhotra - Victor
Radhika Jha – Regima Jones
Esha singh – Elina
• Cultural Homogenization of workers in Call Center
• Exploitation of employees
• Effects on culture
Effect of Globalization in One Night @
the Call Center
• Chetan Bhagat thinks that “On a different level, I
began to think about the number individuals who
sacrifice their creativity and skills and join call center
merely because of the fact pay packet on offer.”
• Vroom cannot stand two things: the Racists and
the Americans
• Vroom thinks Americans get to act superior to us
“not because they are better people. But because
their country is rich and ours is poor. That is the only
damn reason. Because the losers who have run our
country for the last fifty year couldn’t do better than
make India one of the poorest countries on the earth”
• One of the bright sides of globalization is that Indian
youth are getting good job opportunities in western
countries
• English language issues
• Growing awareness to the technology
• Men and Women are equal
• Consumerism
• Rising anxieties, fears and stress
• Eroding values
Globalization in “One Night @ the
Call Centre”
Thomas Friedman’ s The World is Flat
“Globalization is the
integration of capital,
technology and information
across national borders, in a
way that is creating a
single global market, and to
some degree, a global
market”
• A brief history of 21st century
• Book analyses globalization in 21st
century
• In this book he gives three eras of
Globalization
• “The global playground is flattening”
• Friedman defines ten flatteners
• Friedman calling himself as a "free-
trader" and a "compassionate flatist"
The World is Flat
Countries and governments
were main
Rise of work flow software
Multinational companies led
the way in driving global
integration
Globalization 1.0
Globalization 2.0
Globalization 3.0
Three eras of Globalization in Friedman’s
The World is Flat
Globalization
• The novel One Night @ the Call Center we can
connect with the Friedman’s flatteners
• Call Center jobs require technical skills
• One Night @ the Call Center connect with 3rd flattener
“Workflow software”
• It talks about a new era of 21st century, world become
very small
• Dominant factor is software and the internet
• In one Night @ the Call Center we see some positive
and negative effect of the Globalization
The World is Flat and ON@TCC