globe williams presentation - english 2017
TRANSCRIPT
Total Facility Management Services Business Profile
GLOBE WILLIAMS INTERNATIONAL © 2011
Introduction
GLOBE WILLIAMS INTERNATIONAL was established in Australia in 2000.
Our commitment and continued success has allowed the company tobecome a multi-national organization represented in 19 countries overfive continents.
Our core business is to provide Facility and Property ManagementServices to a variety of commercial business sectors on a national andinternational scale.
Our success is due to our experienced personnel who pride themselvesin understanding your business and the ability to customize themanagement model which will suite your companies needs.
Our Vision
To be a world class facility management services company by investing in our
communities and delivering reliable and prompt service through passionate
employees with respect to the environment we operate in.
Our Mission
Consistently achieve optimum results using the latest industry standards
Invest in the people behind our company to equip them with the knowledge and skills sets required to deliver quality services to our clients
Meet our clients needs and understand their business
Conduct thorough reviews and assessments of our performance
We would like to be known as partners in business
GLOBE WILLIAMS INTERNATIONAL
Table of Contents
Services
Our Resources
Account Contract Management
Ad Hoc Maintenance
Management Systems
Why Globe Williams International
1
2
3
4
5
6
Services
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
“We don’t just provide services to our clients, we offer total solutions”
Technical Maintenance Services
Cleaning and supply of consumables
Security and Patrol Services
Catering Services
Environmental Services / Energy Management
Gardening and Landscaping
Pest Control and Fumigation
Waste Management and Recycling
Hygiene Services
Relocation on a local, national and international level
Reactive Ad hoc Maintenance Services
Our Resources
Globe Williams work under the Fair Work Legislation (Local Policies Apply)
Our policy is to offer full time or permanent part time work where it isavailable
Our employees are covered by workers compensation insurance andsuperannuation paid into the fund of their choice
Employees are supported in their working environment by various companypolicies. (Available on request)
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Our Resources
The delivery of quality services is dependent primarily on skilled humanresources therefore our staff are highly motivated and fully trained
Conversant with all associated services in the field and maintain contact withthe advances of their industry
Where Globe Williams enters into long term agreements with clients weensure the following resources are made available to the client:
o Internal audit capability – asset, risk, energy, emergency managementand process review
o Use of the risk and audit tools of the Globe Williams Intranet SoftwarePackage
o Area and Facility Managers are integral in contract development
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Account Contract Management
Globe Williams has implemented, various management models which hasproven to be a success in the Facility Management Sector.
All management Models are easily customised to the client needs forflexibility as each contract and client is different.
The functions of the widely successful supervision system model constitutean important factor in ensuring the preservation of our high level ofstandards as it is appointed by our contractual commitments.
We believe that all personnel involved and the systems created to assist inrunning a project are all Key Success Factors.
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Account Contract Management
Clients first point of contact Assist with day to day issues and ensure all services are conducted according to
schedule Organise all ad hoc works that arise and ensure job is completed efficiently and in a
cost effective manner Liaises with Department Supervisor and Area Manager Coordinates Reporting/ Meetings, etc with client on a regular basis Ensures Service Level Agreements and Key Performance Indicators are met to
standard.
Conducts random and regular site checks Completes site inspection reports, advises Site Supervisor and Facility Manager of
findings and any relevant amendments which may arise Conducts relevant changes required with personnel and sub contractors where
applicable Attends meetings along with Facility Manager and client representative
Facility Manager
Area Manager
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Account Contract Management
All personnel are police checked before assigned to any site Are trained in all aspects of OH & S and Risk Management and have been fully
briefed on the Service Level required. GW and Site Specific Inductions are carried out.
Subcontractors are formally selected from a preferred list using a prequalificationcriteria
All work requirements will be communicated to subcontractors All subcontractors are monitored in accordance with a schedule All subcontractors are audited on safety management systems, procedures and
practices and Service Level Agreements
Personnel
Sub Contractors
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Account Contract Management
The Account Management Team is supported and assisted by the Globe Williams SeniorManagement Team who are specialists in their field
Facility Manager
Area Manager
Site Supervisor
Personnel
Subcontractors
OH & S & Quality Control
Manager
Administrators
Regional Managers
Implementation Manager &
Support Team
Operations and Technical
Operations Managers
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Ad hoc Maintenance
Completed work order, quote requests, Job Safety Analysis, Induction, Consent to WorkForm Reports are kept on both hard and electronic copy and are available to the client onrequest.
All emergency requests are actioned within 2-4 hours unless agreed otherwise
24 hour service applicable.
Information communicated to Facility Manager and Department Supervisor
who complete relevant documentation to communicate to Personnel/Sub
Contractors
Assigned Personnel/Contractor contacted to conduct works and advised
FM Manager of process.
Facility Manager in constant contact with the client advising status and
outcome
On completion, Supervisor/Area Manager /Facility Manager conducts
inspection to ensure job completed and liaises with the client on satisfaction
Client contacts Globe Williams via phone/email/fax completed a generic
Work Order/Quote Request Doc.
All relevant paperwork given to Administration team to invoice/quote
respectively.
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Integrated Management System
Globe Williams uses integrated management system to assist with themanagement and maintenance of contracts.
This system is an online web-based intranet which includes our entireIntegrated Management System (quality, occupational health and safety,and environment). It provides instant access to documents, reports andongoing actions for both Globe Williams staff and client stakeholders.
This allows for immediate reporting as well as providing a mechanism formeasuring and reviewing outcomes over time. Additionally progress ofrequested Work Orders/Quote request can be viewed in ‘real time’.
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
OH & S and Risk Management
Globe Williams is committed to the establishment and maintenance of aneffective OH & S program which is Quality based and adopts a riskmanagement approach to ensuring full compliance with OH & S Legislation.This approach includes the reporting of all hazards and hazardous situationsthat may put the employee or public at risk
It is compulsory that all personnel and sub contractors adhere to the systemsand must complete, Inductions, Job Safety Analysis reports before going onsite
All reports are available to the client via the online integrated managementsystem.
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Compliance
Globe Williams has based the structure of its management system on threecore standards
• ISO 9001:2008 (Quality Management Systems)
• ISO 14001:2004 (Environmental Management Systems)
• ISO 4801:2001 (Safety Management Systems)
Our risk management approach meets the requirements of ISO 31000:2010(Risk Management and for food safety to the HACCP Standard).
Our integrated approach to compliance management is reflected in ouronline management system.
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Why Globe Williams International
Over ten years experience in the Facility Management Industry
One point of contact to establish a working business relationship
Economy of scale by consolidating all your services
Tailored and Flexible Management Models to suite your needs
24 hour service for reactive ad hoc maintenance services
Optimum results using latest industry standards and advanced equipment
We invest in our personnel behind our company to equip them with the
knowledge and skills sets required to deliver quality services.
500+ professionals and over 20.000 experienced personnel in 5 continents
Detailed reporting provided for specific services
Financially stable company with offices globally
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Why Globe Williams International – Value Proposition
For the investor - protecting real estate values
For the business - facilitating increased and sustained profitability
For the staff - high quality work environment and
For the environment - increased awareness and ‘green strategies’
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Operations in Greece
6 regional offices in Greece (Athens – Crete – Rhodes – Chalkida – Patras –Thessaloniki ) covering all clients with limited response time
Specialization in each sector and department with experience DepartmentHeads
In every other major city of the country specialized collaborators
200 + professionals and over 1.750 experienced personnel in Greece on thepayroll of the company
Maintaining and delivering the latest worldwide trends and industrystandards to our clients using favorable prices same across the country
Continuous investment in education, training and technology to expand ourservices
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Global Network
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Albania
Australia
Bulgaria
Canada
China
Cyprus
Dubay
Italy
Greece
New Zealand
Jordan
Romania
Serbia
South Africa
Thailand
Some of our major clients globally
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Some of our major clients globally
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Some of our major clients globally
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Some of our major clients globally
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International
Contact Information
Greece Head Quarters
42 Alimou Avenue, Alimou P.C 174 55 Greece
Phone: +30 210 9803888Fax: +30 210 9803886Email: [email protected] Site: www.globewilliams.com
Peter Souvatzis
Chief Executive Officer
Globe Williams International
Email: [email protected]
Aspasia Varsami
Sales Coordinator
Globe Williams International
Email: [email protected]
Head Office
Contact Persons
Services Our ResourcesAccount Contract
ManagementAd Hoc Maintenance
Management Systems
Globe Williams International