‘ 10 super new habits in just 1 day! I can start using them in tonight’s web conference ... and in Friday’s HK client lunch.

objective: To provide the participants with 10 of the most useful habits of highly successful global communicators–and to put the habits to immediate use at work.

10 Habits

01 Projecting Confidence

02 Using Pyramid Logic

03 Using Proper Tone

04 Delivering Ideas Logically

05 Being Assertive

06 Controlling Flow

07 Expressing Opinions

08 Maximizing Brainstorming

09 Being Win-Win Problem Solvers

10 Persuading Powerfully

Sample Uses

• Socializing with clients • Meeting overseas managers• Shaking hands with a coworker

• Starting Questions & Answers with main points• Making requests logically• Helping others to communicate points

• Using the voice ‘Tone Zones’• Watching word tone to avoid problems• Matching voice and words in situations

• Introducing self in morning meeting• Organizing information into a 2-minute pres.• Learning the 7 Templates for ideas & info.

• Finding self-assertiveness level• Understanding Passive-Aggressive behaviors• Adjusting assertiveness levels for situations

• Using questions to control message flow• Getting information with questions• Improving listening with techniques

• Giving opinions in a global office• Finding when and how to contribute• Gaining confidence to participate

• Generating creative ideas• Evaluating ideas and suggestions using criteria• Learning 5-6 brainstorming techniques

• Developing skills to solve problems• Collaborating with coworkers• Applying the skills to daily work

• Learning a 3-step persuasive system• Using the system for writing & speaking• Being more persuasive in meetings

1-day ScheduleMorning ‣ Orientation & Goals‣ 01 Project Confidence ‣ 02 Using Pyramid Logic ‣ 03 Using Proper Tone ‣ 04 Delivering Ideas Logically ‣ 05 Being Assertive

Afternoon ‣ 06 Controlling Flow‣ 07 Expressing Opinions‣ 08 Maximizing Brainstorming‣ 09 Being Win-Win Problem Solvers‣ 10 Persuading Powerfully ‣ Review & Habit Use Goals

10 habits of highly successful communicators

‘ I can can save about 2-3 minutes every email—and people in New York, London and Frankfurt respond much more quickly!

objective: To provide participants with the 29 skill sets needed to write messages quickly and effectively—plus the ability to apply these skill sets in the 7 Modes.

7 Modes

(1) Requests • Requesting project assistance• Moving up deadline• Asking 3-4 system questions

(2) Information • Announcing computer downtime• Explaining new expense policy• Answering project questions

(3) Rejections• Rejecting a coworker• Declining an invitation• Refusing a client price inquiry

(4) Problems• Resolving meeting space issue• Handling overseas report delays• Pushing slow email repliers

(5) Apologies• Forgetting to attach files• Missing a conference call• Apologizing to a client

(6) Goodwill• Thanking overseas branch• Congratulating staff on promotion• Recognizing team’s performance

(7) Persuasion• Recommending website upgrade• Promoting internal seminar• Pushing for new software

Logic skill sets (40%*)Learning 7 logic formats

Using pyramid logic Following logical order

Keeping messages short Keeping messages complete

Phrasing skill sets (20%)Using standard phrases

Using natural phrases Adding transitions

Expanding active vocabulary Preventing wordiness

Tone skill sets (20%)Avoiding too strong tone

Avoiding too soft tone Avoiding too formal tone Avoiding too casual tone

Avoiding too formal greeting Avoiding too casual greeting

Layout skill sets (10%)Keeping subject lines short Keeping subject lines clear

Using layout tools Checking sentence spacing

Checking line spacing Limiting paragraph length Using paragraph grouping

Using block paragraphs Inserting punctuation

Checking capitalization Using correct spelling

Language skill sets (10%)Limiting sentence length

Using correct sentence order Using correct verb form

Using articles Using pronouns

Using relative clauses Adding adjectives & adverbs

Using prepositions Using plurality

*importance weighting

1-day ScheduleMorning ‣ Goals & Orientation‣ Request Logic/Case Studies‣ ESA Assessment Review‣ Information Logic/Case Studies‣ Writing Workshop l

Afternoon ‣ Layout, Transitions & Punctuation ‣ Rejection, Problem, Apology, etc. Logic/Case Studies‣ Discussion & FAQ (Frequently Asked Questions)‣ Writing Workshop ll‣ Goal Review & Self-Progress Plan

email logic + 3

‘ 5 minutes! That’s all I now need to prepare my weekly project status presentation—these 7 mode templates really help.

objective: To provide participants with the 35 skill sets needed to quickly prepare and deliver professional presentations—plus learn to apply this skill set in the 7 Modes.

7 Modes(1) Topic

• Presenting project status with project members

• Explaining a new policy

(2) Problem-Solution

• Reviewing a client service problem and then developing possible

solutions

• Presenting a personnel problem some proactive measures

(3) Cause-effect

• Analyzing the results in the last quarter and prioritizing the

reasons

• Considering the impact of a price increase on sales

(4) Comparative

• Comparing computers based on factors and then selecting the

best

• Comparing office locations

(5) Pie

• Presenting budget allocations

• Explainging tasks in a project

(6) Time

• Presenting new steps in a process

• Introducing phases for implementing a project

(7) Persuasive

• Persuading management to buy training room computers

• Delivering advertising budget proposal

35 skill setsopening with a confident greeting

waking them up starting with a purpose

following with a planusing ‘KISS’ titles

using ‘Pyramid’ groupingmaking it ‘ASAP’

reminding with summaries repeating the purpose

repeating plan with titlesclosing professionally

guiding with transitions remembering IBC & structure

using your faceusing your body

making eye contact adjusting your volume

using ‘Tone Zones’avoiding ums and ahs

timing itbeing responsive

inviting questions checking Q then A

giving +/- feedback thanking those questioners

giving ‘Pyramid’ answerswrapping it up

giving your visuals purpose using timely visual aids

using visual aid phrasesusing the whiteboard professionally

using slides professionallyavoiding Q & A silence

prepping & planning Q & Acontrolling flow & focus

1-day ScheduleMorning ‣ Goals & Orientation‣ Topic Presentation + Skill Set Feedback‣ 362 Phrase Module‣ Problem-Solution Presentation + Skill Set Feedback‣ Cause-Effect Presentation + Skill Set Feedback‣ Handling Q & A Module

Afternoon ‣ Comparative Presentation + Skill Set Feedback‣ Body & Voice Module‣ Persuasive Presentation + Skill Set Feedback‣ Final Presentation Preparation‣ Final Presentation + Skill Set Feedback‣ Goal Review & Self-Progress Plan

7 Presentation Modes

People are cooperating with me now— and our stubborn boss just approved my idea to change our expense reporting system!

objective: To provide participants with the 22 skill sets needed to persuade and influence others—plus the ability to apply these skill sets in the 3 Modes.

3 Modes

(1) Discussions/Negotiations

• Negotiating for more meeting room space

• Discussing the need to change a billing procedure

• Phoning an overseas branch to discuss their delays

(2) Presentations

• Presenting your new hiring strategy in a morning meeting

• Handling some challenging questions to your ideas

• Explaining the benefits of a new IT system

(3) Proposals

• Proposing some services to a potential client

• Getting buy-in to your idea to raise prices

• Suggesting to management to upgrade software

Persuasive skill setsAlign with decision makers

State recommendation clearly Use the cost-benefit formulaConvert reasons to benefits

Use short-consistent headingsConsider benefit types

Support your persuasionMaximize conversion

Make comparisons when replacing Use visual language

Include risks for impactBuild credibility with objections

Brainstorm for 10 objections Limit objections

Counter objectionsCan address objections 1st

Prioritize reasons & objectionsBriefly introduce problems

Use layout toolsLead with questions

Use tone zonesSummarize & confirm decisions

1-day ScheduleMorning ‣ Goals & Orientation‣ Topic Meeting + Skill Set Feedback‣ 365 Phrase Module‣ Problem-Solution Meeting + Skill Set Feedback‣ Cause-Effect Meeting + Skill Set Feedback‣ Q & A Session

Afternoon ‣ Comparative Meeting + Skill Set Feedback‣ Pie Meeting + Skill Set Feedback‣ Small Talk Module‣ Time Meeting + Skill Set Feedback‣ Persuasive Meeting + Skill Set Feedback‣ Goal Review & Self-Progress Plan

persuasive 3:1 communication ‘

‘ Now our weekly Asia-Pac teleconference finishes on time—saving 10 of us 20 minutes each and we get much clearer results!

objective: To provide participants with the 32 skill sets needed to participate in and/or facilitate business teleconferences, web meetings, meetings & discussions—plus learn to apply this skill set in the 7 Modes.

7 Modes(1) Topic• Discussing project status with project members

• Going over a new policy

(2) Problem-Solution

• Reviewing a client service problem and then developing possible solutions

• Anticipating a personnel problem some proactive measures

(3) Cause-effect

• Analyzing the results in the last quarter and prioritizing the reasons • Considering the impact of a price increase on sales

(4) Comparative

• Comparing computers based on factors and then selecting the best• Comparing office locations

(5) Pie• Deciding how to allocate budget• Assigning tasks in a project

(6) Time

• Discussing and setting new steps in a process• Agreeing to the phases for implementing a project

(7) Persuasive

• Developing a persuasive strategy to get approval for training

room computers • Discussing an advertising budget proposal before writing it up

12 Participant skill setsgiving pyramid opinions

presenting punchy reasonslistening with enthusiasm

using lost & found interruptionsgiving feedback

clarifying with examplesusing QTOR

being a solution starterdisagreeing & depersonalizing it

expressing flexibilityrescuing other members

being a participant-leader

20 Facilitator skill setsgetting pyramid opinions

getting reasonsavoiding dead time

remaining confidentopening effectively

being assertivesetting selection criteria

brainstorming 1st; evaluating secondstaying on agendaapplying pressure

mediating disagreementkeeping it light

handling the unexpectedusing body & voice tools

using visual aidsadjusting for teleconferences

summarizing pyramid topsstarting & finishing strong

preparing professional minutessaving time

Successful Meetings & Teleconferences

1-day ScheduleMorning ‣ Goals & Orientation‣ Topic Meeting + Skill Set Feedback‣ 365 Phrase Module‣ Problem-Solution Meeting + Skill Set Feedback‣ Cause-Effect Meeting + Skill Set Feedback‣ Q & A Session

Afternoon ‣ Comparative Meeting + Skill Set Feedback‣ Pie Meeting + Skill Set Feedback‣ Small Talk Module‣ Time Meeting + Skill Set Feedback‣ Persuasive Meeting + Skill Set Feedback‣ Goal Review & Self-Progress Plan